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Find a Location

Toyota of Escondido has 1 locations, listed below.

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    Business ProfileforToyota of Escondido

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/14/2022

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used toyota sales along with service and parts.

    Business Details

    Location of This Business
    231 Lincoln Pkwy, Escondido, CA 92026-3078
    BBB File Opened:
    8/1/1978
    Years in Business:
    46
    Business Started:
    4/3/1978
    Business Incorporated:
    4/3/1978
    Accredited Since:
    12/14/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Myers Automotive Group Inc
    • Toyota Of Escondido Inc Service & Parts
    • Toyota Escondido
    Business Management
    • Ms. Jessica Swanger, Customer Relations Manager
    • Mr. Dan Myers, General Manager
    • Mr. Dan McGranahan, Associate
    Contact Information

    Principal

    • Ms. Jessica Swanger, Customer Relations Manager
    • Mr. Dan Myers, General Manager
    • Mr. Dan McGranahan, Associate

    Customer Contact

    • Ms. Jessica Swanger, Customer Relations Manager
    • Mr. Dan McGranahan, Associate
    Additional Contact Information

    Fax Numbers

    • (760) 839-1521
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a used Toyota Camry from Toyota of Escondido. After I bought the car and finished the paperwork, as I was walking out to take the car the guy that sold me the car disclosed to me that the car locks if the car keys are left inside, which is not supposed to happen. The seller assured me they would fix the issue. When I tried to contact them nobody called me back for a two week period. So I went up in person to the dealership which is about 45 minutes away each way. The manager said hed take care of it and expect a call. They called me and made an appointment for a Saturday at 8am. I took the day off work to bring the car in and was turned away once I got there. The technician I needed want there. So I came back to the dealership the next day. Talked to the service manager. They scheduled me 3 weeks to a month later to bring my car in. I come in. Drop the car off and am told they wont take my car insurance and they want me to pay out of pocket for the rental that they said was supposed to be complimentary under my circumstances. The rental car guy added that theyre supposed to disclose what insurance is allowed beforehand which was never disclosed. There was no disclosure about the car locking itself which is something they should have been disclosed before purchase. They made an appointment they couldnt keep and had me miss out on a days wages and they didnt discuss any guidelines about car rental insurance and they said I wouldnt come out of pocket then required $ for a rental.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael B

    1 star

    04/08/2024

    If I could give Toyota of Escondido zero stars, I would. Our experience with this dealership has been an absolute nightmare, and I wouldn't wish it on my worst enemy.We purchased a 2021 Toyota Highlander from them, thinking we were investing in quality and reliability. What we got instead was a lemon that has become a constant source of stress and frustration.Every three months, like clockwork, we find ourselves stranded with a dead battery. It's become a routine to call AAA for a jumpstart and battery replacement. This is not what anyone expects when buying a brand-new car.We've taken the Highlander back to Toyota of Escondido ten times now, hoping for some assistance or at least an acknowledgment of the issue. But each time, we've been met with nothing but excuses and a refusal to take any responsibility.Their customer ********************** is shockingly poor. They brush off our concerns, suggesting it must be something we're doing wrong or that we're not driving the car correctly. Really? Is that the best they can offer?It's clear that once they've made the sale, Toyota of Escondido couldn't care less about the customer experience. We're stuck with a lemon of a car, facing constant inconveniences and expenses.Save yourself the headache and avoid Toyota of Escondido at all costs. They sell faulty cars and wash their hands of any responsibility once you drive off the lot. Do yourself a favor and take your business elsewhere. Your wallet and sanity will thank you.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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