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Business Profile

Cooking Utensils

Anolon Cookware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Utensils.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a set of Anolon non stick cookware through Bed ************** They came with a lifetime warranty. It has been less than 4 years and all three pans are no longer non stick and they are very difficult to clean. The finish is discolored and appears to be coming off. I filed a claim for warranty replacement on January 7, 2023. They emailed me almost immediately and said *************** for warranty claims will take an estimated 3-5 business days if not sooner." I sent them a follow up email on the 14th. Today is January 23rd. It has been 12 business days and they have not responded to my email or processed the claim. No one answers their phone which just has recorded messages telling me to email them again.

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of two pans and only received one pan. I received the 10 in. But the **** in. I did not receive. The order #SH92568. I called numerous times but only got a recording. I opened a ticket as was requested by the recording #******. I sent two messages on this ticket number but still have not heard anything from the company. I also ordered the suregrip utensil set which I did receive This was ordered on Dec.29 2023

  • Initial Complaint

    Date:01/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pan from Anolon, but quickly realized it would be too small and tried unsuccessfully to cancel order. I then ordered the desired size with expectation of returning the first pan. However the second order actually shipped first and upon inspection wife decided it was too small. Shortly after the second pan shipped and I had two pans that I wanted to return. Both are unused and in the same shipping material they were received. Anolon customer service automated and instructs you to go online to submit return tickets which will be responded to in 1-2 business days. I am now in week three of trying to get return authorization having sent multiple replies requesting an update on my ticket status. There has been no response and I believe this is initially how the company operates in an effort to force customers to keep there orders

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 12/14/23 Amount Paid: $559.63 Order #: SH90553-ANO I would like to return the opened, but unused merchandise. The company website says you can do this within 30 days, but you have to submit a ticket to get return instructions. I have submitted 3 tickets, emailed customer support twice, and called the company (you cannot reach live representative). I began submitting tickets on 12/27/23 but I have received NO response whatsoever in regard to facilitating this return. I have the product repackaged in original packaging and am prepared to pay the shipping costs to return. The lack of service is maddening.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #SH90413-ANO, I did not receive everything that was paid for. The 6 piece sure grip utensil set was not with the shipment, I've been trying to contact anolon for longer than 2 weeks. I put in a request for customer service on ********, which I a automated email back with a ticket number ******, with a message that stated should respond within 4 or 5 days. Nothing they do not respond to messages or answer the phone. Please help I would just like the stuff I paid for it was roughly 40$. The phone number I have is ************, that just runs you in circles. And a email of, *********************************** which I have emailed several times with no response.

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to contact company regarding an exchange or refund. Also cannot contact company to help resolve any connectivity issues either. List of attempted contacts listed on attachment.

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of cookware pans that were supposed to be non-stick and the warranty states if not 100% satisfied return for a full refund.I used the pan 3 times and they dont stand up to what they say they will do.The pans are still in excellent condition.Ive emailed customer support filed a claim and 4 weeks still no response.I have contacted them numerous times still no response.

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of cookware on 11/12/23 and received it about 1 week later. The order #SH79983-ANO. I returned it on 11/29/23 and I have the **** receipt of when I sent it back. I checked the tracking on delivery and it was delivered on 12/1/23 to the company. I have yet to receive a refund back to my form of payment. I have emailed, called and submitted a ticket and have not received any response by email other than the ticket was received. I have tried to call but can't get past the automated menu. I have repeatedly tried to contact this company with no success. The $430.33 might not be a lot to some but it is to me and I need that refunded back to my credit card because I'm paying payments on something I don't own. I don't know if this company is actually legit or not. It states on the webpage that the customer service is excellent but I have yet to come to that conclusion. The ticket reference #****** that I submitted to company by email. Any assistance will be greatly appreciated.

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the product on November 26th, 2023. I received confirmation the order was received and given a tracking number for *** 1ZX8R1710328525823. I was charged for the product. I still have not received my order. The order number is SH85132-ANO. I have tried calling but you get a loop and no one to answer the actual call. I have submitted multiple help tickets with an auto reply that says they will contact me in 1-2 days. They have not and its been weeks. I have emailed their support team and again no response. I have since done research and see I am not the only one this is happening to.

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pan from Anolon. It was received damaged. I reached out on ***** via their customer service email because they dont have a phone number. After giving a 7 day grace ******* I have emailed daily without response. I was looking for a replacement of my product since it was damaged but at this point due to their lack of response I'd like a refund. Still no response.

Anolon Cookware is NOT a BBB Accredited Business.

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