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          Business Profile

          Truck Parts

          Prosource Diesel, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Truck Parts.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I ordered a part from this company for my truck. I ordered the correct part. They was emailing me asking for VIN off of the truck. I informed them that if they sent the part going by the vin that it would not work. They still sent the wrong part. I call and tell them I just need to send it back. They said they cant take it back and swap me the right part. The guy I talked to told me that it said in his notes that I told them the one from the vin would not work. I just wanna swap my part out with the correct part.

            Business response

            10/15/2024

            When someone purchases a wire harness from us, our team collects the vehicle identification number from the customer placing the order. When this customer explained he does not have the correct engine in his truck, we explained we cannot offer any warranty or returns once the item has been attempted to be installed. At which point the customer sent us the *** to his vehicle. Our team confirmed the correct harness based on the vehicles original equipment. We supplied this item. The customer since reached out stating we sent the wrong harness. Our team escalated the issue to our customer service manager who sent a response with the return information. We are willing to accept the new harness back given there is no damage. Our customer service team has responded again to ensure he also gets this message from them as well. 

          • Initial Complaint

            06/27/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Purchase a turbo cartridge. Saw out the box it would not work. Called prosource diesel immediately to correct the issue. Was told to return the part for a refund. I was informed that I would not get a refund, because the cartridge was FULL of oil. We never installed the part because it was wrong. They just stiled my money. We shipped it via ***** and they packaged it and would not ship it if it was FULL OF OIL.

            Business response

            06/28/2023

            The customer is incorrect, here are photos of the item we received. A dark black oil has contaminated a new product. The initial lubrication of this turbocharger is vital to its break in and we cannot with peace of mind sell this item to another customer. Which is why they will not receive a refund. 

            Customer response

            06/28/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *****************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          495 Edison Ct Ste C

          Fairfield, CA 94534-1683

          Visit Website
          (800) 489-6820

          Business hours

          6:00 AM - 6:00 PM
          Business Hours
          6:00 AM - 6:00 PM
          6:00 AM - 6:00 PM
          6:00 AM - 6:00 PM
          6:00 AM - 6:00 PM
          6:00 AM - 6:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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