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Find a Location

Mercedes Benz of Fairfield has 1 locations, listed below.

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    Business ProfileforMercedes Benz of Fairfield

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2950 Auto Mall Parkway, Fairfield, CA 94533
    BBB File Opened:
    5/3/2012
    Years in Business:
    12
    Business Started:
    11/1/2011
    Business Started Locally:
    11/1/2011
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    1
    Alternate Business Name
    • Price Simms, Inc.
    Related Businesses
    Business Management
    • Mr. Mo Ayubyar, General Manager
    Contact Information

    Principal

    • Mr. Mo Ayubyar, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/11/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    ***************************, a sales representative of Mercedes Benz of Fairfield quoted ******************* a lease for a brand new 2023 Mercedes-Benz EQS450+ in writing on April 20, 2023 via e-mail. The offered lease payment was for $850.22 per month including Los Angeles County tax with $2,000 down payment plus multiple security deposits (refundable) due at signing based on a 24 month lease and ****** allotted miles per year. The *** and stock number of the specific vehicle that was listed on the written quote.A follow-up conversation was had on Sunday, April 30, 2023 when ****** called Nima on the phone and offered a lower price of $799 per month including tax based on the same variables as above (only the payment was lowered).Dealer rep reached out via text message on Friday, 5/5/2023. The existing offer of $799 per month including tax with $2,000 due at signing + multiple security deposits, 24 month lease, and ****** miles per year was confirmed during this conversation for the 2023 EQS450+ that was being discussed. Nima if he could pass the deal along to his uncle (*********************************) and if Rezvan's current electric car would qualify for the conquest cash incentive that was required for the deal to remain unchanged. ****** confirmed in writing via text message that the deal is valid, that the ***** Clarity qualifies, and awaited acceptance.The offer was accepted by my uncle on Saturday, 5/6 and the dealership rep ***************************** e-mailed a credit application to my uncle which was completed and submitted along with a copy of his current driver license, current proof of insurance, and proof of having a ***** Clarity EV in his name and possession.On 5/7, ****** called **** and said there was a mistake in the payment calculation that the car is going to be $5,000 more expensive than originally offered. **** said this is unacceptable and demanded specific performance, which was declined and resulted in a rude and disrespectful exchange with ******. No resolution so far.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Turquoise F

    1 star

    08/02/2024

    I serviced my car on 6/15 at Benz of Fairfield, upon handing over my keys I told the service advisor my AC was blowing out hot ******* also needed a diagnostic because my car engine light was on. The engine light would come on & off. I was told it would be two separate fees one to recharge the ac & one for the diagnosis . the diagnostic for the service engine light was covered under a warranty I only had to pay for the ac. when I went to pick up my car the advisor was gone so I spoke with another person that informed me there was a separate AC diagnosis fee which is NOT what the advisor I was working with. I was told I needed a new control switch, I was quoted 229 for the part the part was listed on Benz of Fairfield website for only 135 dollars.I ordered the part myself and guess what that wasnt the issue. I called the dealership and was informed they listed on the receipt may also be another issue not only did they not verbally tell me there was another issue they listed it on a receipt ! A receipt is typically thrown out ? Is it not ?when I called to talk about the issue when of the employees answered the phone saying yo whats up that goes to show what kind of employees they got working ! No empathy for the fact I wasted about 600 dollars , traveled almost a hour to service my car with two kids ! I have an asthmatic child and a newborn its a safety hazard to ride without cool air . How many babies suffocate in hot cars ? I payed for a diagnosis every possible issue shouldve been listed , not one issue at a time thats a way to generally F**k people over. I spoke to one of the managers ******* who tried to justify his employees actions by saying well it was written on the receipt another possible issue for a 330 dollar ac diagnosis every possible issue shouldve been listed ! So much for customer satisfaction . Still waiting for the general manager to call me of course absolutely nothing !

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