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Business Profile

Loans

Greenarrow Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They continue to tell me i have a loan from them which i have never taken out. I originally thought this was just pfishing but it doesnt stop. I wont call the number provided

    Business Response

    Date: 03/26/2024

    Thanks for the opportunity to respond. 

    Customer Answer

    Date: 03/27/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company somehow got my information and has been relentlessly contacting me to finalize a loan that I never requested from them or from anyone else - I have not applied for credit of any sort in more than three years. I asked them to cease communications and they continue to reach out to the point of it being harassment.

    Business Response

    Date: 03/15/2024

    Thanks for the opportunity to respond. 

    Customer Answer

    Date: 03/16/2024

     
    Complaint: 21405593

    I am rejecting this response because:

    Sincerely,

    *********************************************

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are calling me constantly and I have no idea why. I have not applied for any loans and I want the calls to STOP. I do not want to be harrassed anymore. I want to be left alone.

    Business Response

    Date: 03/11/2024

    Thanks for the opportunity to respond. 

    Customer Answer

    Date: 03/11/2024

     
    Complaint: 21399061

    I am rejecting this response because:

    No I didn't apply for a loan. This is the second native ******** loan affiliation that is harassing me. They should have proof of tribal affiliation for these loans before they are distribution. 


    Sincerely,

    *********************

    Business Response

    Date: 03/15/2024

    Thank you!

    Business Response

    Date: 03/20/2024

    Apologies for not attaching as a PDF. Thank you!

    Customer Answer

    Date: 03/20/2024

     
    Complaint: 21399061

    I am rejecting this response because: I am not giving them any of my information. My credit report was never run for this and I am not giving them my SSN.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/31/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Close account

    Business Response

    Date: 02/05/2024

    Thanks for the opportunity to respond. 

    Business Response

    Date: 02/05/2024

    Thanks for the opportunity to respond. 

    Customer Answer

    Date: 05/03/2024

     
    Complaint: 21229464

    I am rejecting this response because:

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a green arrow loan member since 2022. The first loan i took out was for $300.00 it was paid off on May 18,2023. i re loaned the same day for $500.00 the payments were for $166.31 i was able to make one payment of $166.31 on July 12th 2023 I have had a fnancial hardship i asked to split the payments up the payments were $40.47 that began on August 23rd 2023 up until November 15th 2023 I changed my payments for $30.00 beginning January 10th I have had increased expenses come up and i am on a fixed income i am barely making it and i am struggling to make ends meet. in total i have made 8 payments towards this loan. I would like to settle for the amount and total payments i have paid towards this loan and to close the account and consider it paid in full.

    Business Response

    Date: 01/29/2024

    Thanks for the opportunity to respond. 

    Customer Answer

    Date: 01/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began getting emails in December that I had taken out a loan with them, which I have not. Their latest email says they have unsuccessfully attempted to withdraw a payment of $44.26 by ACH, which did not go through because they don't have my bank account information. According to the payment schedule they sent, $44.26 is to be taken out every week until April 19, ****. I asked for proof of legitimacy, which they have yet to provide.

    Business Response

    Date: 01/19/2024

    Thanks for the opportunity to respond. 

  • Initial Complaint

    Date:12/14/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling me saying I have applied for a loan but I haven't. They won't quit calling me. I am on a no call list.

    Business Response

    Date: 12/20/2023

    Thank you for the opportunity to respond. 

    Customer Answer

    Date: 12/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have also contacted all credit bureaus & froze accounts. As well as lifelock services. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this loan as a quick help to get me out of a negative account situation and they did not let in on it being such a high rate. While they are quite easy to deal with, I am not pleased by how high the payments are for how long. It should take me 2 years to pay off a $400 loan! I shouldve been able to pay a little interest and be done after that. To pay back over a $1000 is just ridiculous.

    Business Response

    Date: 11/13/2023

    Thanks for the opportunity to respond. 

  • Initial Complaint

    Date:10/11/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan in a medical emergency earlier this year. I still have huge remainder showing left to pay, but I have paid back what I had borrowed. I have lost my income and no way to repay anymore as my husband was laid off. Please consider my account paid in full, closed and resolved and do not take out anymore money.

    Business Response

    Date: 10/20/2023

    Thanks for the opportunity to respond. 

    Customer Answer

    Date: 10/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have loaned with this company many times in the past, however recently they had a significant increase in their interest rates and how minuscule the amount of your payment is actually applied to the principal of your loan. I have 2 loans with them each for $700 ($1400 total) I have made $1900 in payments and have been told that I owe $563 on one loan and $645 on the other!!! This is the very definition of predatory lending, $1900 in payments and only $200 has been applied to the principal balance. When I contacted them about this their best offer was to pay the principals off today in the amount of $1200., or make larger payments. I already pay $800 a month. Please beware and do not fall in this rabbit hole no matter how desperate you may be.

    Business Response

    Date: 10/11/2023

    Thanks for the opportunity to respond. 

    Customer Answer

    Date: 10/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Greenarrow Loans is NOT a BBB Accredited Business.

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