Complaints

• Initial Complaint

  11/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was promised a refund of monies but they have never sent the refund. I have several emails regarding this

  

  Business response

  11/12/2024

  Hi ******,

   

  **** the person that is in charge of refunds will be in touch shortly. Please let me know if there is more we can do to support you through this proccess.

  Customer response

  11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  I have also asked for tracking ID for the refund and nothing has been provided to date. I would ask that this case remain open until I receive payment that I have been asking for over a year. 

• Initial Complaint

  11/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for a circular tummy tuck, breast implants, 360 degree lipo, arm lift and a BBL. I flew to ********* and had to wait for 3 + hours to be picked up. Once at the hospital I sat in the waiting room for an hour before I was taken to my room. Once in my room they gave me medication to help me relax, I fell asleep and woke up at 5 pm, an hour after my surgery should have started. At 8 PM ** ******* finally came, he said he could still do the surgery that night but the blood bank was closed so I couldn't get all the surgery I paid for, but if i waited I could have them all. The next day I was taken for surgery, when I came out I was told I had lost a lot of blood and needed a transfusion. One of my surgical **ains leaked non stop, I had to keep having all of my bandages and bedding changed . 2 days later when the ** finally came to see me he said he would remove it the next day. The next day when I was again soaked I asked when he was going to be there, they kept saying they couldn't get a hold of him, they changed all of my bandages and an hour later I was soaked again, they said I had to wait for the ** and hopefully he would be there that night. I sat in soaking wet bandages and bedding all night. I'm very unhappy with my results. I still has loose hanging skin causing me to get infections, one of my implants has flipped, the incisions that should be hidden under my b****** are to high and visible. My BBL is a joke, and the incisions on my arms are large and very thick. *** required me to have travel insurance incase something happens, the insurance company should reimburse me but I can't get MCC to give me the proper documents, they say they can't get it from the hospital and now they say the ** refuses to release it, I've been trying since July. I've been told that multiple patients of MCC and ** ******* are unsatisfied, MCC is doing nothing about it. I want back the $20,000 dollars this cost me for air fare, surgery and missed wages.  

  

  Business response

  11/11/2024

  Hi ******,

   

  I was advised that you have been working with a couple of our team members to complete your *** claim and to continue to working on retrieving your records for you. I will re connect with fellow team members that you have been working with on an update for you. Hope you have a great Monday.

  Customer response

  11/11/2024

  I am rejecting this response because: they have been taking me this same thing since July, I follow up with them every week or so trying to get the documentation I need for the insurance and it's always one excuse after another, also this does not address the issue I have with the unsatisfactory surgery I received, I have tried talking to someone from MBC about this and they said they were going to talk to the owner but then they never get back to you. I've been to see another plastic surgeon that now has to fix the terrible job that MBC's surgeon did. I am still getting infections because of the loose skin which was why I went through surgery in the first place. I want a refund for the surgery, my air fare and the time I missed from work since I now have to do it all over again. I was told that many of Dr ********* patients have come back complaining about the terrible job he did and since MBC are the ones that choose the surgeon they are responsible for fixing what he didn't do ****** in the first place. I can not live looking the way that he had made me look. I trusted MBC and they have let me down every step of the way. 
  

  

  Business response

  11/25/2024

  Hi ******,

   

  We have submitted your information to our ***. I appologize for the delay, but we are waiting on a response from them. I did not want you to think that we are ignoring you. As soon as we have a further response we will be in touch. I will ask the appropriate people to follow up and provide you with an update as soon as I get one.

  Customer response

  11/26/2024

  I am rejecting this response because:

  Thank you BBB for being back to me,  I have also tried to reach out to the company to see if they have decided on a resolution, the response i got back from them was because I have posted reviews of my experience and talked to other patients they will not be helping me. I tried to explain to them that they haven't been helping me with this issue and every time I ask them about it they either don't respond or they respond only about the issue with not getting the paperwork for the insurance, they just said good luck. 

  
  

  

  Business response

  11/26/2024

  Hi ******,

   

  We are still waiting on a response, and as I mentioned you need to stop reaching out to other patients because you are not getting what you want. We are continuing to work on providing you additional support

  Customer response

  11/27/2024

  I am rejecting this response because:

  There was 1 day a few weeks ago that I spoke to a few people because I was advised to share my story since I was getting no help from anyone,  however I have not spoken to anyone since communication was opened through the BBB. This goes beyond not getting what I want, the issue isn't even being addressed. Every time it is brought up the response I get is we've told you the issue we're having being the documentation from the ** for the insurance. Yes I need the documentation for the insurance, but the main issue of a botched surgery that is causing me complications that I now have to pay to have fixed is completely being ignored. The most response I've gotten about it was when ***** told me that she agreed with me that *** is responsible because they hired the ** and she told me she was having a meeting with the owner to discuss what they were going to do for the patients that are having issues due to him and that she would let me know what the owner said later that day. She never got back to me and every time I would ask her about it again the email would either go unanswered, or the documentation for the insurance would get brought up and the other issue ignored again. I know that I can not live with the results of this surgery and I definitely can't live with the continued infections that the surgery was supposed to fix in the first place. I can not afford to pay to have this fixed, i saved for a long time to have it done in the first place. I just need my money back so I can have it done correctly and have the pain and infections go away. 

  
  

  

  Business response

  12/04/2024

  Hi ******,

   

  Thank you for your patience through this process. Through the *** a claim was approved for you, but it is not going to be enough to cover the cost of the surgery that you are demanding at no cost to you. I also did warn that you needed to stop reaching out to potential patients because you have not been given the resolution to you are demanding. At this point the options that you have is to use the claim approved amount and pay for the difference out of your own pocket. You also have the option to us the claim money to go to another company have them do the surgery for you. I am sorry that this is not the news that you were demanding but at this point this is where we are. Please let me know what you decide to do so that we can continue to support you in the best way that we are able to.

  Customer response

  12/12/2024

  I am rejecting this response because:
  I'm sorry that I didn't see your email from Dec 4th, I have been very sick. I would like my complaint to be reopened please. They have not addressed my issue and they are not taking responsibility for what their ** has done. 
  

  
  

  
  

  Customer response

  12/17/2024

  I am rejecting this response because: the Mexico bariatric center will only address the issue of getting the documentation for the insurance; they refuse to address the issue of their surgery doing a poor job or the fact that I now have more problems than before I went to them. I have to have more surgery to correct what their surgeon did, and they have in no way addressed that or tried to help me.
  

  Customer response

  12/17/2024

  I am rejecting this response because: the Mexico bariatric center will only address the issue of getting the documentation for the insurance; they refuse to address the issue of their surgery doing a poor job or the fact that I now have more problems than before I went to them. I have to have more surgery to correct what their surgeon did, and they have in no way addressed that or tried to help me.

  

  Business response

  12/17/2024

  Hi ******,

   

  I am sorry that you feel that way, but as has been previously stated this is all that we can do for you. 

• Initial Complaint

  10/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made my last payment of $4939 on June ******. Due to some personal reasons, I had to request a cancelation. I requested a cancelation on July 2, 2024 and was confirmed to have canceled everything through ***** & ****** with MBC. I waited to original 8-12 weeks for a refund, but when I heard nothing I called and was informed it might take a little longer. It has been 15 weeks now and I haven't received any emails, calls, or updates on my refund status. 

  

  Business response

  10/14/2024

  Hi ****,

   

  I received word last night that your refund processing has been completed. A check will be sent out to you. I will have an update for you later today on how long it will take for you to receive the check. Please dont hesitate to reach back out to me if you have any further questions.

  Customer response

  10/17/2024

  I am rejecting this response because: I have yet to receive any correspondence from the company with an *** of a refund through either call, text, email. I waited a few days to see if anything would come in, but have yet to recieve any news.
  

  

  Business response

  10/29/2024

  Hi ****,

   

  You should have received your refund check by now. Can you advise please

  Customer response

  10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I have received the refund check. Thank you.
  
  

• Initial Complaint

  10/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  MBC owes me 2000 dollars. Per their refunds policy, its 8-12 weeks processing. Its now going on 15 weeks and I do not have any information about how much longer it will take. I need the money for bills and I want the refunds expedited at this point. 15 weeks is unacceptable for this amount of money.

  

  Business response

  10/08/2024

  Hi ******,

   

  I have reached out to the refund department to work with you on this resolution. If you have not heard back from them by the end of the day today please dont hesitate to reach back out to me. 

  Customer response

  10/08/2024

  I am rejecting this response because: No one got in contact. I still do not have an update.
  

  

  Business response

  10/09/2024

  Hi ******, **** had been in touch with you about your refund. **** last emailed with you on October 7th. We are waiting on final approval of your refund. **** or myself will be in touch as soon as we have a further update.

• Initial Complaint

  09/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On June 24, 2024 I had bariatric surgery with Mexico Bariatric Center. I was approved and paid for Duodenal Switch surgery. When the surgeon came into my room prior to surgery, I verified with him he was going to perform the correct surgery. He did not. I have since spoken to many patients who were given a different surgery than they paid for. I was never given a reason for the change. I would like the correct surgery to be performed.

  

  Business response

  10/08/2024

  Hi,

   

  I have reached out to the surgeon and surgery liason to gather more information about your situation. I hope to hear back today. Please dont hesitate to reach back out if there is anything else that we can do to support you through this process.

• Initial Complaint

  05/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I scheduled with MBC to perform BPD DS procedure as a revision from VSG (which was performed in the **). I was scheduled for January 19, 2024 with Dr. ************************************** I requested BPD DS. The paperwork listed BPD DS. I had requested a surgery report prior to the procedure for my records. The header on this report listed BPD DS. The procedure described was not BPD DS, but instead another procedure, namely that of SADI-S. On May 24, 2024, after 5 weeks of me aggressively seeking clarification, the surgeon confirmed the procedure as SADI-s, and not BPD DS. I was never informed the different procedure was performed. It was never discussed as an option for me. I was not told it was performed and I have no medical basis for it occurring. These procedures are different. MBCs own website offers details regarding the differences. I deliberately sought BPD DS for my unique medical condition. Resolution for this situation is for MBC to deliver on the service of providing me with the medical care requested, paid for, and not performed. I am asking for the correct procedure, that of BPD DS, at no additional cost to me.

  

  Business response

  07/12/2024

  I have made multiple attempts by phone, text and email to connect with **** to resolve this matter, but there has been no response. Want to talk to ****, but so far no response to complaint from ****

  Customer response

  07/12/2024

  I am rejecting this response because: the first point of contact from MBC to me was on July 11, which means the response from the company to BBB (that they attempted to contact me multiple times) is not accurate. I have replied to MBCs initial request (dated July 11) today (July 12) in hopes of opening a dialogue for resolution. 
  

  

  Business response

  07/15/2024

  Hi ****,

   

  Thank you for your email on Friday. I have connected with the surgeon and the surgeon ****** and they either will be in touch shortly, or should have contacted you already. If there is anything else I can do for you please just respond to my email or here. Hope you have a good day.

  Customer response

  07/21/2024

  I am rejecting this response because: I am pending successful contact from the surgeon. I have seen responses from ********************* that were copy/pasted from the nutritionist, *********************. I have requested further assistance from the office manager, ***********************. I believe we are approaching satisfactory resolution but just need to confirm date and agreement that revision will be performed at no additional cost by me. 
  

  

  Business response

  07/23/2024

  Hi ****,

   

  A little confused. So you have spoken to ********************* and you were given the information from him that you requested?

• Initial Complaint

  01/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I put in for refund on August 7, 2023, and have yet to receive any sort of refund. I have made multiple attempts to contact the company and the only response I get is I will get an update. According to the company this should have only taken 8 to 12 weeks and it has now been five months. I am extremely frustrated especially because I have gotten no update on when this is going to be resolved.

  

  Business response

  02/23/2024

  Refund was provided on 1-23-24

  Customer response

  02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  12/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company is sending messages which I never requested.

  

  Business response

  02/23/2024

  Has been removed from our lists and will not be contacted again.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Good afternoon, Mexico Bariatric Center,I want to first say I received the ***************** I could have ever hoped for under the care of Dr. ************************************* and his staff. I would recommend him to anyone. I paid in advance for my gallbladder to be removed but during my preop it was decided that they would not preform that service. I had my surgery on August 2, 2023. I have been waiting since the first part of August 2023 for a refund. I was assured that I would receive the refund of the $1000.00 within 6-8 weeks.Needless to say, in 8 weeks I had not received the refund of the $1000.00. I have made multiple calls, sent text messages as well as emails. My last contact was with ****** (Administrator) via email, and she directed me to ******** (Office Manager) via email. I emailed them both in an email on 11/21/2023 & 11/30/2023 and I have not heard anything back from them. The business department and finance I feel are very unethical and they hope people will get tired of asking for their refund and give up. I feel that this is passed down all the way from the *** ***************. He is founder of this Company and I believe he not only allows but encourages this type of action. He hides behind his other company name Sourcis, Inc. in Virginia. They said they would mail a check but, in the beginning, I was advised if I was owed a refund, it would be refund back how I paid well I paid with my debit card. So why would it not go back on my debit card?Very Disappointed Customer,

  

  Business response

  02/23/2024

  A refund has been processed for her as of 12-7-2023. She has been taken care of.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I strongly encourage individuals seeking gastric procedures to explore alternative healthcare facilities in Mexico. While successful outcomes are possible with well-executed surgeries and adherence to post-operative programs, my experience with Mexico Bariatric Center (MBC) revealed a concerning level of incompetence and a disregard for patient safety.My scheduled gastric sleeve procedure with MBC was abruptly canceled due to a preexisting medical condition, known to them prior to approval. On the day of surgery, just an hour away from the procedure, a hospital doctor, independent of MBC, revealed that proceeding would endanger my life, as the facility was ill-equipped to handle complications related to my health issues. This contradicted MBC's prior approval, which had been based on a comprehensive report from my cardiologist.Disappointed and perplexed, I later discovered potential financial motivations behind MBC's approval. Following the cancellation, MBC pressured me to sign a cancellation form forfeiting any refund. Refusing, I requested reimbursement for the surgery and travel expenses. MBC's delayed response offered a partial refund, citing incurred expenses for the cancellation, or the option to reschedule with the original approving doctor, contrary to the hospital's recommendation.In subsequent negotiations, I emphasized MBC's negligence, which cost me $9,088.79, and after weeks of unresponsiveness, MBC's final offer, an expedited $4,689 refund contingent on signing a non-disclosure agreement (NDA), raised concerns. I countered with a $7,500 settlement, accepting the NDA MBC initially agreed but, five days after receiving my signed NDA, rescinded the offer, now only willing to refund $5,489.Five weeks post-scheduled surgery, MBC's responses have been insufficient offers, promises broken, and bills for a procedure that never took place. Mexico Bariatric Center's commitment to patient well-being and financial restitution appears sorely lacking.

  

  Business response

  02/23/2024

  ***************** is attempting to extort us to receive more in a refund than we actually owe him according to our refund policy. We have acquired legal representation in the continued dispute with him.

  Customer response

  02/25/2024

  I am rejecting this response because: Despite MBC's response, they continue to avoid accountability for their mishandling of my case. It took them 90 days to address my complaint with the BBB, coincidentally the same amount of time they had to send my complete medical records to the surgical facility in Tijuana, Mexico, before my scheduled surgery. Their failure to forward these records resulted in the cancellation of my surgery. Regarding their claim of extortion – what a stretch. I received a full refund, but only after I initiated chargebacks with my credit card companies and provided evidence to support my claims. MBC even contested these chargebacks, demonstrating a blatant disregard for customer rights. Despite drafting a Non-Disclosure Agreement (NDA) promising a full refund and additional compensation, they failed to honor their commitment. Thanks to the intervention of my banks, I was rightfully reimbursed. I seek no further action from MBC, yet they persist in their attempts to silence me and suppress discussion of their negligent practices. Their request to take down the 'Mexico Bariatric Center nightmares' Facebook group is just another attempt to evade accountability. Consumers deserve transparency and honesty, not intimidation tactics from companies unwilling to address their shortcomings
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩