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Business Profile

Payment Processing Services

One Inc
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HOW DOES PAYMENTS GET STUCK ON THE GATEWAY! HOW DOES TECH SUPPORT NOT NO HOW TO FIX THE PROBLEM IF YOU ARE TECH SUPPORT! WHY DOES IT TAKE DAYS TO PROCESS PEOPLE PAYMENTS! IF YOUR SYSTEM IS OUTDATED YOUR COMPANY NEEDS TO HURRY AND UPDATE YOUR SYSTEM. SEVERAL OF PEOPLE HAVE BEEN GOING THRU THIS ISSUE AND HAD WE KNOWN THIS WOULD HAVE HAPPEN WE WOULD HAVE NEVER PICKED THE OPTION TO GET PAID THAT WAY. ALL THE MONEY YOUR GETTING TO KEEP THE BUSINESS GOING YOU SHOULD HAVE WELL ENOUGH SYSTEMS TO PROCESS PEOPLE PAYMENS AS AGEED. I HAVE BEEN CONTACTING CUSTOMER SERVICE AND TECH **** BY EMAIL AND PHONE AND STILL NOTHING HAS BEEN RESOLVED. THEY KEEP SAYING THE SAMETHING ABOUT THE PAYMENTS ARE BEING PROCESSED LOOKED AT AND WORKING ONE. I THINK A CLASS ACTION LAWSUIT NEEDS TO TAKE PLACE.

    Business Response

    Date: 04/02/2025

    On March 25, 2025, a One Inc client initiated multiple disbursements for an insurance claim. Payees received emails with payment method options and entered their debit card details for quick disbursement. Having not immediately received the funds, a payee placed a call to One Inc Customer Support to inquire about the status. A processing error was detected, delaying the receipt of the funds. One Inc Customer Support expedited resolution and provided daily updates. Funds were successfully deposited on March 28, 2025. We acknowledge that clearer communication about the resolution timeframe could have been provided during the initial call. One Inc is committed to improving its technology and support processes to ensure a seamless payment experience.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Claim **********. My case was supposed to settle by the end of this week but the money wasnt sent to my account and I asked for a tracking number and I havent received it yet. I have been given various information by several different operators. I settled my case cheaply due to an urgent issue but I will be opening the case back up next week if the agreement isnt honored

  • Initial Complaint

    Date:11/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A driver with ************** hit me with their car and Im expecting a settlement payment. **** has a contract with One Inc but they have excessively delayed this process. All of their customer service representatives are overseas and they refuse to elevate or transfer me to a manager. Its been over a month since the accident and Ive not received the settlement. They sent an email for me to input my bank information and I did with the auto populate feature. When I received confirmation the bank account number was different. I contacted ******************** to stop the payment but they are not responding or taking an extremely long time to process the case. They could easily send another payment then recover the funds but they refuse.

    Business Response

    Date: 12/17/2024

    Dear ******, 


    We sincerely apologize for the inconvenience caused by the delays in your payments. We understand how frustrating and inconvenient this must have been for you. Upon further investigation, we have discovered that both of your payments were reissued as check payments on December 11, 2024. However, we would like to explain that due to the incorrect banking information provided to One Inc, it was not possible for us to reissue the payment without first recovering the funds from the incorrect account. This process takes time and, unfortunately, resulted in further delays. We greatly value our customers and their trust in our services. If you have any further concerns or questions, please do not hesitate to contact us directly so we can assist you further. We appreciate your understanding and hope that this resolution meets your expectations. Please feel free to confirm your satisfaction with this response so we can ensure everything has been addressed to your satisfaction. 


    Kind regards, 
     One Inc 

    Customer Answer

    Date: 12/18/2024

    I am rejecting this response because: delays were caused by one inc. I have copies of email conversations. I repeatedly explained the bank information was auto populated and could not be entered incorrectly if I didnt enter it. I have documentation showing if one inc did their job timely.. it would not have taken this long to receive payment. 

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