Complaints

This profile includes complaints for Visa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Visa Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Visa Inc.

  900 Metro Center Blvd Foster City, CA 94404-2172

  
• 

  Visa Inc.

  6801 35th Ave Nw Seattle, WA 98117-6108

• 

  Visa Inc.

  1345 S. 52nd Street Tempe, AZ 85280

• 

  Visa Inc.

  PO Box 419734 Kansas City, MO 64114

• 

  Visa U.S.A., Inc.

  201 S Tryon St Ste 1100 Charlotte, NC 28202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 Visa gift cards at $500 each. They were all bad cards. That's &2000 worth of bad cards. I called the number on the cards and received back only 3 which were good. That's $500 I am out and in need of. I have called numerous times and get told I have to wait 90 days. I need this money now. They already sent 3 why would they have a problem with the fourth? I am in need of this money.

  

  Business Response

  Date: 06/13/2024

  Dear Sir/Madam *************** Please see our response to ******************************* complaint. 
  
  Thank you, 
  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TD Visa Card was used towards an online purchase of a bookcase, which was never delivered. On March 25, 2024, SP ***************************** charged my TD Credit Card for $ ********. The purchaser was my daughter ************************, who had my permission to use my card. The seller set delivery for April 7. Since it did not happen my daughter contacted *******, only to hear that the item is broken, but she will try to get another one. One month later my daughter contacted ******* and demanded money back since she failed to deliver the item. ******* was not eager to return the money but being afraid of chargeback refunded $1571.25 (only a fracture of what she charged me). I proceeded with the chargeback for the difference of $523.76 but my claim was denied without an apparent explanation. Moreover, ******* will debit my card for an unspecified sum of money ( $523.76, or $1571.25, or ******** ?) as the email says: "As we had provided a temporary credit, we will debit your account in the next 5 business days" This is outrageous, as TD never provided me with ANY CREDIT in this case! So, not only ******* was short $523.76 in her refund, but TD intends to steal more money from me, falsely stating that the credit was provided to me, while it was not! This implies that in this case the investigation was not provided by a human, and the email is generic- the standard email sent to everyone who proceeds with chargeback. Furthermore, I question the legitimacy of this transaction. My name does not appear in the Invoice provided by *******. ************************ is the purchaser and the billing person in this transaction. She is not a cardholder of the Visa used for this purchase. This transaction should be considered invalid in the first place, as ************************ (me) is not even stated as a billing person! How can I trust Visa, when a purchase is made under someone else's name, and TD does nothing to retrieve money taken from my credit card? I demand $523.76 to be refunded to me

  

  Business Response

  Date: 06/12/2024

  Dear Sir/Madam *************** Please see our response to ************************'s complaint. 
  
  Thank you, 
  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a $200 Vanilla Visa gift card as Christmas Gift from my nephew. I went to use the card for a purchase on May 26th this year. The card was invalid. I called # on back of card and had a zero balance. Cant be! I never used the card. Found out purchases were made at 711 store in **. Cant be! I live in **. Put a complaint with Vanilla Visa issuer of the card. Said they would investigate the complaint within ***** days. Less then 2 weeks received an email from Visa Denied my complaint will not refund money. I began reading other complaints and found out there is a Class action suit against Vanilla for similar complaints. Scammers are draining newly purchased gift cards. Customers are purchasing these gift cards, spending money on them giving these cards as gifts and scammers are draining the cards without anyone knowing something is wrong until the person goes to use the card. And the craziest part of this story os that this had happened to 2 other persons in my family within a year. CVS and *********** were the 2 stores where these cards were purchased. 2 different CVS stores and 1 *********** in *********** **. There is a Big problem here and nothing is being done about this situation nor is Vanilla Visa being held accountable. The complaints from consumers are Astounding!!!! Not one person received a refund. This is a Scam!!

  

  Business Response

  Date: 06/11/2024

  Dear Sir/***** *********** see our response to *************************************** complaint.
  
  Thank you,
  ************
  Visa Executive Inquiries

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a Visa Vanilla gift card as a present. Activated it on April 3rd (online activation and process was difficult, but it finally activated and showed $25 on card). April 9th attempted to use the card toward a store purchase and it was declined multiple times. Upon returning home after multiple online attempts to obtain balance (over 1/2 hour), I never was able to have the card number recognized. Multiple phone calls (all to automated responses) finally produced a message that the balance was zero having been used on April 3rd (day of activtion) for $25 Debit at SPF 12,976-33. I did not make this purchase. Since Visa has no way to actually speak to someone, I have sent two letters with all the information requesting some sort of acknowledgment. No response from Visa ************************ Complaint. Thus, turning to BBB to at least report this.

  

  Business Response

  Date: 06/11/2024

  Dear ***/***** -
  Please see our response to ******************************* complaint.
  
  Thank you,
  ************
  Visa Executive Inquiries

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 4/18/23 Amount of money paid and not received: $200 I was meant to receive an activated $200 vanilla prepaid gift card but it never activated despite them taking the money.We have called customer service and they have not been helpful, long holding times and all they have said is to email them but they do not respond to emails.Case #******** More details: After buying a 500 dollar and a 200 dollar prepaid vanilla gift card from **** Club, it charged us for both of the cards. The 500 dollar one was able to be activated and worked just fine but the 200 dollar one could never be activated. **************** was no help.

  

  Business Response

  Date: 06/11/2024

  Dear ***/***** -
  Please see our response to ***************************** complaint.
  
  Thank you,
  ************
  Visa Executive Inquiries

• Initial Complaint

  Date:06/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a gift card from vanilla visa gift cards. Went to use it as a valid use of payment for a bill through USAA. USA declined it saying theres no funds. Went back to the store and they will not give a refund. Called vanilla and they said since it was a scam they would send a new gift card within 3-5 days. I have to pay my insurance tomorrow or they will cancel my policy. So now Im stuck without being able to pay my auto insurance. Why do stores offer to sell these cards if they do not work at all. Now Im out $332

  

  Business Response

  Date: 06/07/2024

  Dear Sir/***** ********************* see our response to ***************************' complaint.
  
  Thank you,
  
  **************** 
  Visa Executive Inquiries

• Initial Complaint

  Date:06/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Complaint Department,I am writing to file a formal complaint against Visa regarding their failure to properly investigate and resolve a fraudulent transaction dispute involving my account.On April 5, 2024, I submitted a detailed dispute to Visa's support team ************************************ concerning a fraudulent $6,000 charge made to my account by a merchant named "*******************************". Buyer information:******************************* *************************************************************************** *************** ******************** This charge was part of an elaborate chargeback fraud scheme, where the merchant initially made a legitimate payment to gain my trust, then shipped me a product before initiating a fraudulent chargeback on the first payment after receiving the item.In my dispute letter, I provided ample evidence and documentation proving the fraudulent nature of this transaction, including:Invoices from the merchant showing two separate $6,000 charges, even though the purchase was meant to be a single $12,000 payment split into two installments.Details of the chargeback fraud scheme, which aligned with the merchant's behavior and the sequence of events.Despite the clear evidence and legal grounds presented in my dispute, Visa has failed to respond or take any action to address this fraudulent transaction for over two months. I respectfully request that the VISA investigate this case and to:Reverse the improper $6,000 chargeback and provide a full account correction.Take appropriate action against the fraudulent merchant.Compensate me for any additional losses, fees, or damages resulting from their negligence and violation of consumer protection laws.I have included a copy of my original dispute letter, along with all supporting documentation, for your reference. I look forward to a prompt resolution.Yours faithfully,*********

  

  Business Response

  Date: 06/03/2024

  Dear Sir/Madam:
  
  

  Please send directly to U.S. Bank.
  
  

  Best regards, 
  
  
  Mich I.,
  Visa Executive Inquiries

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Those Cases: ********, 69896524,69896579, ********, ******** are for 5 different card that I've purchased and fill each one for $500 . Total of $2500.Cards has been used without my authorization and got drained at Apple store according to vanilla website.After struggling on the phone with vanilla poor customer service and waiting for along time, ******* has denied my cases due to cardholder agreement! and advice me to contact the merchant which is Apple. i have called Apple, they can't do anything about those transactions and said that only the bank (or vanilla) is responsible to open a dispute and recover those funds.I DO NOT care about their cardholder agreement or polices, and the merchant BY LAW can't do anything about those stolen cards I NEED MY MONEY BACK, I HAVE NOT USED THE CARDS AT ALL IF YOU DONT REFUND MY MONEY I WILL FILE A LAWSUIT AGAINT YOUR COMPANY

  

  Business Response

  Date: 05/24/2024

  Dear Sir/Madam *************** Please see our response to ****** ********* complaint. 
  
  Thank you, 
  **************
  Visa Executive Inquiries

  Customer Answer

  Date: 05/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. My name is ***********************, and I am writing to address the VISA dispute (Case Number: ID *********** initial dispute initiated on January 30th, 2024, the second dispute was filed on March 18th, 2024, regarding a transaction with Chrysler Southfield Dealership.Upon visiting the dealership, I reported a concerning issue with my vehicle noticeable shaking while driving. Following their diagnostic test, I authorized payment for a wheel alignment and brake rods replacement as advised. However, upon driving home, the issue persisted. Despite attempts to resolve with the dealership, the problem remained. Seeking a second opinion from Discount Tire, it was revealed that one rim was bent, rendering the wheel alignment unnecessary. After their recommended services, the issue was resolved. Despite efforts and communication with my bank ******* *********************** the resolution was not attained where the denial overlooked the core issue. Please refer to the condition on ****************** Guidelines for Visa Merchants: 13.3 page 40 on "Not as Described or Defective Merchandise/Services", where the merchant may have to include a third party opinion and provide specific information to refute my claim if the issue was quality where the Dealership only provided an itemized list. The dealership failed to provide proof of a TEST DRIVE after fixing the "issues" to ensure that it was resolved.For this regard, I have reached out to the Michigan Attorney General for Consumer Complaints to resolve this matter.I respectfully request a re-evaluation of this dispute, even if the dispute is resolved with less than my desired amount. I have attached all information needed. The issue was because the services were not rendered and defective as my vehicle still had issues after.Thank you for your attention to this matter. I anticipate a prompt and favorable resolution to this VISA dispute.Sincerely,***********************

  

  Business Response

  Date: 05/15/2024

   

  Dear Sir/Madam, 

  Please see our response to *******'s Gray complaint.
  
  Thank you,
  
  Mich I. 
  Visa Executive Inquiries

• Initial Complaint

  Date:05/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a gift card and when went to use it it was declined multiple times saying it wasnt able to be used and that the card didnt work. When trying to contact the business they didnt answer and I would like a refund

  

  Business Response

  Date: 05/06/2024

  Dear ***/***** -
  Please see our response to ************************'s complaint.
  
  Thank you,
  ************
  Visa Executive Inquiries