ComplaintsforQuinstreet, Inc.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction with the services provided by Quinstreet. On May 24, I visited RoofingCosts.org with the intention of requesting roofing contractors to replace my roof. Unfortunately, I encountered several issues during this process that have left me frustrated and concerned.Firstly, without my consent, Quinstreet set up an Angi's List Roofing Project on my behalf under my ****'s List account. However, this project fails to mention that it was created by RoofingCosts.org, creating confusion and misrepresentation.As a result of this project, I received contacts from five different contractors. While three of these contractors were appropriately listed under the Angi's List project, two of them were not. To my surprise, these unlisted contractors were **********-based roofing contractors. Despite my initial interest in one of these contractors, I later discovered that they were not licensed to work within my jurisdiction.This situation highlights a major concern for individuals who have limited experience working with contractors. It is incredibly challenging to determine whether a contractor is properly licensed to operate within a specific jurisdiction. The salesperson for the ********** contractor even presented a ************** Certificate, claiming that it allowed them to conduct roofing business within **************. However, it became apparent that a Suffolk County Home Improvement License was required for work in my jurisdiction.My dissatisfaction extends to Quinstreet's lack of transparency in their contractor matching process. It is evident that Quinstreet does not adequately vet contractors to ensure they possess the necessary licenses for the jurisdictions in which they operate. When I contacted ****'s List regarding the issue, a representative informed me that the ********** contractor did not even list my zip code as an area they service.

  Business response

  07/11/2023

  We are sorry to hear that your recent roofing matching process didn't work out as well as hoped. Answers to your questions are provided here:QuinStreet matches homeowners with contractors based on a proprietary algorithm that factors in the consumers project needs and professionals in their area who have experience and availability to complete the desired work in the consumer's zip code.Our Modernize **** Services subsidiary is one of the most common ways that homeowners locate contractors, although the company also helps homeowners find contractors through other owned and operated websites and through some partnership arrangements, such as with ****. Note: all owned and affiliated websites that we use to help consumers match with contractors contain Telephone Consumer Protection Act compliant language that explains: by submitting your inquiry, you agree to authorize email and phone calls to discuss your project.It is not always possible to locate home service professionals within a homeowners zipcode, and in those instances, we strive to find contractors as close to the consumers location as possible.Licensing requirements vary by state and licensing status can change at any time. We recommend that homeowners verify a selected contractors license is appropriate before scheduling a project start date. We hope that this information is helpful and apologize that you were not pleased with the process this time.

  Customer response

  07/11/2023

   
  Complaint: 20292288
  
  Thank you for your response. I understand that RoofingCosts.org serves
  as a portal to *****'s List, but I'm interested in learning more about
  how the website obtains referrals beyond that. Could you please provide
  additional information on other ways the website generates referrals?
  Sincerely,
  

  
  *************************

  Business response

  07/18/2023

  To clarify: RoofingCosts.org isn't exactly a portal to *****; when a homeowner asks to match with a contractor, we sometimes provide ***** as a solution when it makes sense in a given case. We also may match homeowners with contractors via our main home service website, Modernize.com. The primary goal is to help consumers find local contractors who are available to perform home service projects, and we disclose that by submitting a request to match with a contractor, homeowners agree to authorize email and phone calls to discuss your project. We hope this additional information is helpful.

  Customer response

  07/18/2023

   
  Complaint: 20292288
  
  Thank you for your informative response, which shed light on several aspects of the service. However, I would like to highlight an issue with the functionality of RoofingCosts.org, as it appears to be malfunctioning or providing inaccurate referrals.
  The website claims to offer "Local Home Roofing Prices By Zip Code." However, two of the referrals I received were from *******, **********, which is located 79 miles away from my residence. This suggests that the referral system is not accurately matching contractors based on proximity, which may lead to inconvenience and impracticalities for customers.
  Furthermore, I would like to propose that Quinstreet reconsider providing referrals to the New York Metropolitan Area. Given the distance and potential logistical challenges associated with contractors from outside the area, it would be beneficial to focus on local service providers who are better equipped to meet the needs of customers in this region.
  Regarding the specific issue of unlicensed contractors, I would like to bring attention to the practices of *****************. During my interaction with their salesperson, I was shown what appeared to be a license document with a ************** emblem. I was informed that it was a ************** Home Improvement License covering Suffolk County, the jurisdiction where I reside. However, it was later revealed that there is no such license in existence, and a roofing contractor requires a Suffolk County Home Improvement License to perform roofing projects in ******, **.
  To reinforce my concerns, I have attached our signed contracted I entered into with *****************. These documents clearly indicate that the contractor misrepresented their licensing status and conducted business without the appropriate credentials. A copy of the ************** Certificate that Seci show me is included in the contract.
  In light of these issues, I kindly request that ***************** not be recommended to Suffolk County residents through your referral service. It is crucial to prioritize the inclusion of licensed and reputable contractors who comply with the necessary regulations.
  I appreciate your attention to these matters and your dedication to maintaining the quality and integrity of your referral service. I trust that you will take appropriate action to address these concerns and prevent similar issues from arising in the future.
  Thank you for your understanding, and I look forward to a satisfactory resolution.
  Sincerely,
  *************************

• Initial Complaint

  06/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Just today I have been inundated with phone calls from home improvement companies claiming that they received my phone number and address for an inquiry I had made on QuinStreet for new windows and doors for my home. I have never heard of or used or contacted this company. I have never requested a quote for home improvement. I have tried calling every phone number available on their site and no answer. Where they got my info is a mystery. What is going on here?

  Business response

  06/27/2023

  Modernize **** Services is a subsidiary of QuinStreet and we received an inquiry related to windows with your contact info. It is possible that the data we received was mistyped by another homeowner. We have entered your number into our Do Not Call list and apologize for the inconvenience.

  Customer response

  06/28/2023

   
  Complaint: 20166542
  
  I am rejecting this response because:
  I find it highly unlikely... near impossible that someone accidentally mistyped my phone number and full address. Every replacement window company that called me had all of my information including correct address and phone number. I don't know how this business collects information but the excuse is suspect. 

  
  Sincerely,
  
  ***********************

  Business response

  06/29/2023

  We have reviewed this again and find no additional information except one instance of receiving a call from this number on June 9, 2023. The call disconnected without a voicemail being left. We have added this person's contact information to our Do Not Call list which is all we believe we can do to resolve this issue.

• Initial Complaint

  06/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  06/08/2023 I've recieved over 30 calls from businesses in regards to services I didn't ask for or inquire about. My next call is to an attorney and cyber crimes for identity theft.

  Business response

  06/27/2023

  It appears we received your contact information in error and are placing you on our Do Not Call list immediately. We are sorry for all unnecessary calls.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  A inquiry on my credit report I am unaware of and I never tried to get a loan from this company

  Business response

  06/28/2023

  AmONE is an online service that attempts to match consumers to providers of loans and other financial services that meet their needs. That process includes using a soft credit pull to evaluate matches. We received an inquiry from *********************************** on 5/26/23 that followed this process. AmONE has no power to direct a credit rating agency to make a change to a consumers credit score.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company pulled a credit inquiry 05/06/23 and did not have my permission.

  Business response

  06/29/2023

  AmONE is an online service that attempts to match consumers to providers of loans and other financial services that meet their needs. That process includes using a soft credit pull to evaluate matches. We received an inquiry from ************************* on 5/6/23 that followed this process. AmONE has no power to direct a credit rating agency to make a change to a consumers credit score. 

• Initial Complaint

  04/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On April 21 2023, I received multiple emails from credit monitoring sites notifying me of a hard inquiry from ****************** I have not applied for any loans or credit cards within the last year! My SSN was stolen and a loan application was placed with OneMain. The lender indicated the application came from Quinstreet, Inc. It is quite clear based on the multiple complaints this company is a fraud. OneMain indicated they would reject the application. I locked all my credit report, cards, changed passwords for fear this company will try again. I will be filing a police report.

  Business response

  06/22/2023

  We have no record of an inquiry with our company or our subsidiary, AmONE, based on the information provided in this complaint.  We are unable to direct a credit rating agency to make a change to a consumers credit report.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Somehow someone obtained my S.S. number & other personal data. A credit card was attempted to be opened with *********** Now, I received a call from 1 ************** in *************** that there was an attempt to take out a loan. They identified the organization as Quin Street & the attempt was done online. I have notified all credit reporting agencies of the fraudulent attempts so nothing else should take place. Why is the ******************* not investigating these things? I am the 33 ************* am sure there are many more that don't bother to complain.

  Business response

  06/22/2023

  Our subsidiary, AmONE, received an inquiry for *********************** on 2/26/23. The inquiry was unsubscribed 15 seconds after it was received. We are unable to locate any record of calls to this consumer made by QuinStreet's subsidiary, AmONE.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  MODERNIZE AKA QUINSTREET HAS BEEN FRAUDULENTLY CHARGING MY CREDIT CARD SINCE 2/17/2023 AND REFUSE TO PAUSE MY LEADS AS REQUESTED. THEY HAVE CHARGED $1,055.00 SINCE 2/17/2023.

  Business response

  06/22/2023

  QuinStreet subsidiary, Modernize **** Services, received authorization to continue supplying leads to this business. We subsequently learned that there was a miscommunication related to the desired lead volume and are attempted to work with this client to resolve the issue. After attempting to reach the client multiple times via email and phone, we have closed the account as requested.

• Initial Complaint

  02/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On January 9,2023, I became a victim of I.D. theft and fraud. Checking my credit reports I found that Quinstreet did a soft inquiry on my credit without my consent. I called them on January 13, 2023, to resolve this issue with no answer. On January 23, 2023, my Identity theft specialist and I tried contacting them again using five different phone numbers leaving messages and still no answer. I went to their website and filed requests with them, still no response. I also sent them an email at ********************************* on January 24, 2023, still no response. My identity theft person also sent an email with no response. I cannot get ahold of them no matter what I try.

  Business response

  06/22/2023

  We have no record of an inquiry with our company based on the information provided in this complaint.  We are unable to direct a credit rating agency to make a change to a consumers credit report.

  Customer response

  06/28/2023

   
  Complaint: 19420943
  
  I am rejecting this response because: As you can see on the attached TransUnion Report there is an inquiry from QuinStreet
  
  Sincerely,
  
  *********************

  Business response

  06/29/2023

  Quinstreet contacted **************** by phone on 6/29/2023. We asked whether she had an alternate email address or phone # that could have possibly been used to create an application through our system. She indicated that she did not. As a result,we remain unable to locate a record of an application containing this consumers information. We advised **************** that any soft inquiry that was performed by Quinstreet would have no impact on her credit score (see ***************************************************************************************************.) We also advised that Quinstreet has no power to direct a credit rating agency to make a change to c consumers credit score. We apologized for her inability to reach our company via phone/email and advised her that the process to rectify that is underway. **************** indicated that she was pleased with the information and happy that we had called her. We also provided her with the name and contact information (phone & email address) of a Sr. ******* within the company who is responsible for overseeing BBB complaints within the Personal Loans vertical and advised her to contact him with any further questions.

  Customer response

  06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Its so much easier to explain over the phone.

  Business response

  06/22/2023

  Unfortunately, no valid email address is associated with this issue and there are no details in the complaint. Please provide information on this complaints nature so we can research it and respond appropriately.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩