Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Zapt Moving LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforZapt Moving LLC

    Moving Companies

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Zapt Moving offers a variety such as residential and commercial moves, labor only moves, storage moves, junk removal, Craigs list delivery, and donations moves. 

    Business Details

    Location of This Business
    Fremont, CA 94539-7006
    BBB File Opened:
    10/7/2019
    Business Started:
    8/1/2018
    Business Incorporated:
    8/1/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of US DOT 3231188 for this business, issued by Federal Motor Carrier Safety Administration

    These agencies may include:

    Federal Motor Carrier Safety Administration

    1325 J St Ste 1540

    Sacramento CA 95814

    (800) 832-5660

    http://safer.fmcsa.dot.gov/CompanySnapshot.aspx

    BBB records show a license number of MTR0191996 for this business, issued by California Public Utilities Commission

    These agencies may include:

    California Public Utilities Commission

    505 Van Ness Ave 2nd Fl

    San Francisco CA 94102

    (415) 703-2782

    Fax: (415) 7031758

    http://consumers.cpuc.ca.gov/default.aspx

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    7
    Business Management
    • Mr. Pedro Leusch, Owner
    Contact Information

    Customer Contact

    • Mr. Pedro Leusch, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I made a move from ********* ********** to ********* ********** over the Thanksgiving weekend. My lease started in November in **. I had to return to ********* for a month to finish out my work and ********* apartment committments. I made my final move to ********* over the Christmas weekend and arrived December 22, 2023. I immediately began to unpack. Once I completed looking at my boxes, I discovered and entire box was missing containing most of my outer ware.I lost the following: 1.one pink ***** jacket, (waist length) **** ****** $200.00 2.One brown ***** jacket, (waist length) Chicos $250.00 3.one coral ***** jacket with eyelet decorative trimming, (waist length) - $250.00 4.one green, blue ***** jacket, (waist length) - $169.00 5.one burgundy ***** jacket, (waist length) - $169.00 6.one burnt orange ***** jacket, (waist length) - $169.00 7.one blue **** jacket, covered in decorative (fake) pearls (waist length) - $169.00 8.one black wind breaker jacket with Hawaiian flower design - $110.00 9.one light blue wind breaker - $149.00 10.one beige rain coat (knee length) - $200.00 11.************ rain poncho style jacket - $50.00 12.Purple puffer vest - $179.00 13.************ puffer jacket (mid calf length) - $200.00 14.one red felt winter coat, (knee length) - $250.00 When I went back to the moving company, they told me that by paying my movers at the time of delivery, I was acknowledging they had delivered everything. I stated that there was no way to go through all the boxes to determine this. He asked for an inventory and when I asked today when I would be hearing back, his claim is that they have film and cameras and GPS to show nothing was displaced. They are denying any responsibility. I, in good faith thought there was insurance in place. He said it is only for weight and they are not responsible.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Laleh P

    1 star

    02/19/2024

    STAY AWAY. I RECOMMEND GOING ELSEWHERE!My partner and I chose Zapt movers to assist us in our move from ************ to ********* because of their competitive pricing and positive online reviews. BIG MISTAKE. It has caused us more stress, grief and headaches. Here are the cons:Missing/stolen items. Zapt movers had initially emailed us pictures once the delivery was completed. However, upon seeing the photos we asked the owner, *****, to communicate to the movers that we would like a few items such as the rugs and boxes to be rearranged to our liking. Within one hour we received a new set of photos with the items rearranged, however, this time with two large plastic containers filled with luxury items and holiday items missing. These items where no where to be found in our new home. 4. Poor customer service. When we reported our missing items, ***** avoided any and all accountability. We asked to file a claim which ***** responded to by saying Ill talk to my workers and has since avoided all our emails and attempts at resolving this issue. I truly believe he is solely concerned with making a financial profit and he does not actually care about his customers or their experiences. He has not apologized or tried to make it better whatsoever. We have reported his practice to Better Business Bureau, ******************************************** and ****** of ********* Goods and Services.Customer support is everything and this place is lacking. Id save your money, time and dignity and go elsewhere.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.