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Find a Location

Fremont Cadillac GMC Buick Chevrolet has 1 locations, listed below.

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    Business ProfileforFremont Cadillac GMC Buick Chevrolet

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5939 Auto Mall Parkway, Fremont, CA 94538
    BBB File Opened:
    6/18/2015
    Years in Business:
    14
    Business Started:
    6/29/2010
    Number of Employees:
    1
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    May 17th I took my 2015 Yukon XL Denali to Fremont GMC for service. Car was originally purchased used from ****** Chevrolet in ********* along with Portfolio One extended warranty. I used this warranty previously at Fremont GMC without any issues. My car sat at Fremont Buick GMC until June 7th Friday or 8th Saturday. extended warranty accepting charges from Fremont. Extended warranty denied the repair due to excessive charges and I do not blame them. Finally, I agreed with ****** and ****** paid $1200 to Fremont GMC for service and on June 9th sent a tow truck and took to my car to *********. Fremont GMC stored my car parts in rear hatch and between my rear seats. June 15th my car was done. On June 18th afternoon I was putting leather conditioner on my seats to prepare for summer heat. I found a small tear in the leather. Right rear seat and I saw rub marks and black stains. Stitches on arm rest are torn and seat is rubbed deep in two parts. I noticed rubs and stains in a few other places. I called ****** and talked to service manager said some of the parts came from back seats. I called Fremont service manager, he was very condescending, kept interrupting me, did not care even to see or do anything about this issue. He said maybe ****** did it. He drove me crazy and stuck to deny, deny, deny. After asking him again he said where else can we put them?I called ****** again and foundout front fender wheel ***** and other parts were in between the back seat. Fender ***** are very large made of thick hard plastic, larger than width of my big tires. Then it all made sense. I made three attempts to talk to Fremont GMC manager, left my name and number. Nnever got a call. ****** is ready to back up this claim and asked to give out their number to Fremont GMC. I have sent pictures to Fremont service manager, but he does not care. I am frustrated. I am writing to you to know the best action. There is so much more to mention and pictures, but will not fit this format.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Annie S

    1 star

    01/10/2023

    I purchased a ct4 from the dealer and the following day well at work police are at my door asking questions about the vehicle its been nothing but stress for me I just want the vehicle back in my driveway beside that its a great dealership fast and hassle free I would buy again-the tow

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