Customer ReviewsforASUS Computer International

I bought this laptop in May of 2023 and it was down in March of 2024, still within warranty. I mailed it back at the beginning of April, they requested me to pay for the repairt, which I do not think is fair, but I paid. They fisnished the work and shipped it back to me on 4/26 and so far I have not received it. After 30 emails/calls with their customer **********************, they shipped a replacement laptop (refurbished) and it arrived on 6/10, but unfortunately it is still not working, it even could not be started. what should I do?

Clueless and Useless Tech Support.After repeatedly explaining the nature of the problem, all I received for over a week was the same cut and paste resolution that had nothing at all to do with the issue. Not a single tech support rep I dealt with could be bothered, or lacked the skill, to actually read and understand the problem I was having.

I have been buying multiple Asus products in the past and I have spent a lot of money with this business. So far I have a simple warranty claim in the past that went ok but the motherboard broke within 2 months of owning and later died 2 years later. My problem occured after doing a warranty claim on a motherboard I bought 2 years ago that had a common issue with memory. Sent for warranty and they found an unrelated damage to a button and they are claiming it is now not under warranty. They are charging me an amount that is comparable to buying a new one. Bought a new one from competition and vowed never to buy any more Asus products. It was nice when it works but it is pretty disappointing they don't want to stand by their products.

Asus will do everything in its power to disqualify your warrant claim. They clearly are not a reputable company. 8 months old and they won't stand behind it telling me that my receipt is not valid. I imagine that they have built an inferior product and now are trying to get out of any warranty claims.

This company WILL NOT honor its own warranty. Even if you escalate the office of the *** which is clearly just another call center team nothing happens. Weeks of non response and even when you call them, the hold music brags about their award winning customer ********************** and world class warranty. Software issues due to firmware updates are a warranty issue. Buy from another company. *************** with garbage employees

Worst company could possibly buy a computer from all they are is lip service they just run their mouths and apologize and gaslight you they're horrible horrible people They still be a broken computer They refuse to fix it They refuse to replace it I'll never even consider purchasing another product from them ever again I will not they'll never get another dollar for me

I purchased a keyboard and mouse combo from Amazon (US based) from the Asus store.I was have issues with BOTH items. Freezing or not responding, keys either not typing or repeating excessive. When I contacted ASUS and provided them with my serial number they said that number came up for a much older model name then what I purchased. They said that I needed to provide the order form from Amazon proving my purchase. I did, they STILL denied my warranty saying that serial number is from a Chinese purchased item! BETWEEN AMAZON AND ASUS... someone is running a fraud/ scam!

************** trash service, trash employees. Dont honor their own warranty - laptop failed to work within the first week. They asked to send it in for repairs - they did. All they did was try to reinstall windows which didnt work, of course. Same issues. I told them about it and they basically told me to F off. They refuse to honor their own warranty despite it clearly stipulating that if repairs fail, the buyer is *********** a replacement.Absolute garbage. If you ever see this and are considering an ASUS I ******% recommend you look elsewhere. Yeah, their products are good - but when they fail, youre F'ed

If I could rate 0 stars I would. I bought an ASUS TUF Gaming F15 FX506LH back in October of 2022. In September of 2023 (a month before my warranty expired), I started having an issue where it would randomly disconnect from the internet. At first it wasn't too big of a problem because it would just reconnect, but then it started disabling the feature altogether. The wifi feature just wasn't there anymore and the wifi driver wasn't showing up either. At this point I would have to restart it every time I did this for it to start working again. Which got tiring fast. Then, it got to the point where even restarting it wouldn't work too. The driver was just gone. I had to hook it up to my phone to tether it for an internet connection. Every time I went into the MyASUS app for the system diagnostics, it just said there was no issue with it when it was connected, but once it wasn't connected suddenly it said there were issues but no specifics on it. Every time I contacted technical support, they kept telling me to do a factory reset, which never worked. Eventually I had to send it in for repairs. When it came back it seemed to be fixed. No more issues. However, recently it has started up again. Every time I go to technical support I get told to do a factory reset. I had three people tell me they "filed an escalation ticket and I will hear back in 24 - 48 hours". I have not heard back from anyone and it has been a week already. When I send something in for repairs I expect it to get fixed, not just a temporary solution.

I bought a 2022 G14 from Best Buy. Specs: R9 ****hs, Rx6700s, 1tb ssd, 16gb ram. I purchased this laptop and right out of the box it had a screen problem. I contacted Asus they told me this was a Best Buy thing since I bought it from them. I then talked to Best Buy and they told me ASUS is who I contact. Then with the laptop being less than 5 months old, the bottom of the laptop started crumbling. I'm not the only one who had this issue, it turns out Asus uses a type of plastic that is brittle. So I sent it in to Best Buy. The geek squad agent saw physical dead pixels in a cluster. Best Buy then sent it back to me with nothing done. There was more damage on the bottom cover on the left and right back sides. So I took it in again, and I quote "ASUS is very Stingy with warranty repairs." That is exactly what a different Geek Squad agent told me. So when it went back again they sent me a quote. The screen and the bottom case were replaced. Not even a discount for the further damage caused. Furthermore, the screen I got has a high amount of backlight bleed where you can see the light shine through during movies and games. It has been less than a month since I have gotten the laptop back from repair, and the bottom case is already cracking on the edges. I spent over $300 on a repair that should have been covered by warranty. ASUS is an ***************** and doesn't stand behind their products. I just thought I'd share my experience and hopefully, people can see this as a fair warning before they become an ASUS consumer.