Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem with ******************************** . I entrusted them to book me flight reasonably accommodating to my schedule.. and got the complete opposite.. they told me that my departure flight had filled up and I needed to upcharges for a different departure flight.. my flight was already confirmed for the price and location.. just waiting for confirmation email.. LATER ON I spoke with 3 different ppl telling me 3 different things about my flight. Im coming from ******* ga to ************* the man book my flight in *********/ ********************************..which is an hour an ten minutes from my destination..Im goin to a wedding and this frustrating me they said I couldnt change my flight nor get a refund.. I wouldve been cool if I could just get my regular reservation I had at first b4 they came with the bulls*** saying that my flight was booked and ready now to its full due to a promotion I missed which was a lie none seemed to help or give a **** about my money , time, and traveling and the importance of me getting to where I need to be at that specific date and time

  

  Business Response

  Date: 04/15/2025

  Dear Customer,

  As per your request, the booking has been successfully cancelled with the airline. The total amount charged has been refunded to your account.
  Please note that the refunded amount may take 710 working days to reflect, depending on your banks processing time.
  

  Warm regards,
  Support Team
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HolidayBreakz advertised a roundtrip fare, which was booked on their site. After issuing just a booking ID, I contacted company about the e-ticket. First ***** said there was no problem the e-ticket will be issued within 1-24 hours. On second call, ***** said the rates increased. Hung up and rebooked at higher advertised rate, same routine - spoke with manager **** on 04/11/2025 @11:35 EST and he essentially said, the higher advertised rate cannot be honored and we should shop somewhere else. Is this the way to do business?

  

  Business Response

  Date: 04/11/2025

  Dear Customer,

  We understand how important timely confirmations are, especially when planning significant travel. Please allow us to clarify the situation.

  Due to the dynamic nature of airline pricing and the high volume of simultaneous bookings through various platforms, there can occasionally be a delay in updating fare availability in real time. This sometimes results in a fare displaying as available when, in fact, it has just changed.

  In your case, after you completed the booking request, we promptly reviewed the fare and informed you that the price had been updated. As the updated fare was not suitable for you, we did not charge any amount, and your booking was not finalized. We also sent you a cancellation confirmation email and relayed this information during your call with our representatives.

  We sincerely apologize for any confusion this may have caused and understand your disappointment. Your feedback has been shared with the relevant team to help us continue improving our service experience.

  Warm Regards

  Support Team

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, I purchased flights from ******* to ****** (Reservation ID *********. The same day and within 2 hours I started to be suspicious when they never sent me confirmation of my purchase. I called them. The first time they never answered. I called a second time and I spoke to the representative. He told me my tickets were not refundable. When I started to cite the law he hung up on me. I called a third time. I spoke to the representative and again asked for a refund. He told me that my tickets could not be refunded. When I asked him how that was possible since I had not yet even had a confirmation of the tickets, he again hung up on me. I called a fourth time and was connected with someone different. When I told her I would file a legal claim she put me on hold and came back 5 minutes later and indicated they would cancel my reservation. Beware here. Now having the benefit of reading the BBB review, the overall scheme seems to be that they pull you in with a cheap price. Then they don't charge your credit card. It seems then they will shop around for flights at the back end. They call you back and let you know that one leg was confirmed but the second leg was canceled. As a result, the airlines is requesting more money and canceling the first leg is not permissible. The total (the original price you paid + the additional price for the second leg) ends up being more than the market rate of the flight. Even if it works for 1 out of 10 people, they make some money. Every time we called, it was one of the same two people who answered every time.

  

  Business Response

  Date: 04/01/2025

  Dear Customer,
  
  Regrettably, despite our best efforts, we were unable to confirm the client's booing request, given that the selected fare was no longer available at the time of final ticket issuance. All the online prices or inventories published are dynamic and as per our disclaimer no seats or availabilities are guaranteed unless it is ticketed or provided in the form of document (e-ticket). May we emphasize, that this practice is followed across all the travel agencies. We are completely considerate of client's financial hardship that you've expressed. However,nothing is intentional here as the result would have been the same with any other travel agency.
  
  Addressing further, the booking stands canceled and there is no such payment taken or cost imposed due to the unavailability of our flight inventory.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27 I bought flights for two adults and one child through the HOLIDAYBREAKZ website for $1,349 each and today I received several calls telling me that our outbound flight was confirmed but the return flight was not and that we should look at other options but they all offered incredibly high prices of almost $3,000 each so they decided they couldn't sell me something that wasn't true and that's what they apparently always do. After more than an hour on the phone with them, I thought they were a scam. I told them I wanted to cancel and they told me it was non-refundable so I couldn't cancel and I told them to contact me by email. I just wanted them to cancel my purchase and return my money. It's very unfair that people like those at this company play with their customers' money and trust.

  

  Business Response

  Date: 03/31/2025

  Dear Customer, 

  Please be advised that your booking stands cancelled, and there are no charges associated with this cancellation. Holidaybreakz Travel did not charge your card. We deeply regret any inconvenience you may have experienced.
  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El da 24/03/2025, con el ID de la reserva: HO199107, pagu con mi tarjeta de crdito, dos pasajes, para 2 personas, ida * vuelta, ********-********/*******-********, a travs de HolidayBreakz.com, con la aerolnea Aerolneas Unidad, por un monto de 133 USD. La compra se realiz exitosamente, * el pago fue procesado. Sin embargo, aproximadamente una hora despus, recib una llamada informndome que se haba cometido un error * que los pasajes *a estaban *********** inaceptable que, debido a un error exclusivamente de HolidayBreakz, me informen, luego de haberlos abonado en tiempo * forma, que debo pagar 300 USD adicionales para obtener los pasajes *a abonados por m al precio publicado en la pgina web de la empresa HolidayBreakz al momento de la compra web. Adems, me niegan tanto el reintegro del dinero como la confirmacin de los vuelos, *a que los mismos siguen en estado "en ********" El ID de la reserva es: HO199107. Solicito por favor que BBB intervenga para que me devuelvan mis U$S133 o caso contrario me confirmen los vuelos *a abonados. **** empresa, HolidayBreakz, es una estafadora!!!, no entiendo cmo permiten que siga comercializando vuelos en internet..., son estafadores!!! EXIJO ME REINTEGREN, ME DEVUELVAN LOS U$S133 en mi tarjeta de crdito **** con la cual abon * pagu!

  

  Business Response

  Date: 03/25/2025

  Estimado cliente,
  
  Le informamos de que su reserva ha sido cancelada y no hay cargos asociados a esta cancelacin. Holidaybreakz Travel no ha realizado ningn cargo en su tarjeta. Su satisfaccin es primordial para nosotros, y lamentamos profundamente cualquier inconveniente que haya podido experimentar.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 4 flights from ******* to ******. The company falsely identified themselves as Iberia. They told me they had to rebook all the flights and that they had all gone up in price. In total the booking was rebooked 3 times. Each flight was billed with approximately 12 charges to my credit card per flight. That is 12 charges per flight times 4 flights rebooked 3 times. This resulted in over a hundred charges to my AMEX...almost impossible to discern. I had to match flight numbers to every charge, create an excel spreadsheet. They kept taking my call asking for more information and then kept telling me a few more days. Ultimately they have now been telling me the representative dealing with my case would call me back. This has happened 10 times in the last two weeks. I even made one representative email me that he was going to call me back. They have hung up on me, they have told me my representative has left the company. There is over $1000 in credit due and they are refusing to address the issue. They also assured me they were Iberia and then charged me over 600 for their fees of which they told me they did not charge extra fees. I have the name of a supervisor **** at ext 7018 and emails from him asking for excel spreadsheet and cc statements. I provided all which I have attached here. they are color coded. All the red ones are owed to me. This was alll detailed to them in email to *************************** Also worked with ***** at ext 4038. Their phone number ************

  

  Business Response

  Date: 03/25/2025

  Dear Customer,
  Upon reviewing your case once again, we found that the charges from Holidaybreakz were the only ones applied on our end, and we can confirm that these charges were already been refunded on March 5th, 2025.
  For any other charges you may have encountered, we recommend reaching out directly to your bank or contacting *************** for further assistance.
  Please note that this will be the last point of assistance we can provide regarding this matter. We deeply regret any inconvenience you may have experienced and appreciate your understanding.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Le Dimanche 23 Mars 2025, j'ai fait un achat Aller- Retour , ******* -********** via *************** le prix est 941$canadien. L'entreprise a augment le prix 1500$.en m'informant que mon billet d'aller est confirm mais pas le billet de retour et je dois payer plus que le prix paraissant sur la confirmation qui est de 941$.J'ai demand une annulation du billet et de stopper le paiement de 941$ car le lien de confiance est bris, l'agent a refus en me disant que je dois attendre la confirmation et que rien n'est remboursable. Prire d'agir en consquences car il s'agit bel et bien de l'arnaque pour forcer le consommateur de payer plus.

  

  Business Response

  Date: 03/24/2025

  Dear Customer, 

  Please be advised that your booking stands cancelled, and there are no charges associated with this cancellation. Holidaybreakz Travel did not charge your card. Also, cancellation confirmation email has already been sent to you. We deeply regret any inconvenience you may have experienced.
  
  

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a round-trip flight from ******* to *********** through a third-party agency called Holidaybreakz via the Wego app. After I made the payment, I received an email from the agency showing that the booking status was In Progress and that the e-tickets were pending. I did not receive a final confirmation at that time. A few days later, Holidaybreakz contacted me by phone and claimed that my return flight was not confirmed unless I paid an additional $101.04. They insisted there were no available seats and told me I needed to upgrade or change my return date. Otherwise, I would lose my flight.I felt pressured and was forced to pay the $101.04 under stress because they told me the only cheaper option was to return on June 27 instead of my original date of June 28. If I wanted to keep my original date, I would have had to pay more than $****** round-trip booking was made together in one reservation. I asked them to either confirm the full trip or cancel it entirely. They refused and told me that the departure flight was already confirmed and could not be *********** a result of their actions, they changed my return flight from June 28 to June 27, which was not my choice. This caused a financial loss because I had already booked a hotel until June 28, and the reservation was ***************** the end, I was charged twice once by *************** for $467.94 (which covered the full round-trip flight), and a second time by Holidaybreakz for $101.04 without legitimate reason. *************** later confirmed that my entire booking was already confirmed and no additional payment was needed.I am a student, and this experience caused unnecessary stress and financial harm. I believe Holidaybreakz used deceptive and unfair practices. I am submitting this complaint to report their behavior and protect other consumers from being misled in the same way.

  

  Business Response

  Date: 03/24/2025

  Dear Customer,
  
  We would like to sincerely apologize for the issue you experienced. To resolve this matter, we have processed a refund of $101.04 to the same account as a goodwill gesture. Please note that it may take 7-14 working days for the amount to reflect in your account. We truly hope this helps in resolving the issue, and we appreciate your understanding and patience.

  Customer Answer

  Date: 03/26/2025

  
  Better Business Bureau:
  
  I have received the refund of $101.04 in my account. Thank you for resolving the issue.
  
  
  Please note that I received a phone call from the company after I had already seen their response on the BBB website. During the call, they asked why I filed a dispute. I explained that the full amount for the flight was already paid to the airline, and the additional $101.04 charge was taken without proper notice or authorization.
  
  
  They also informed me that if the refund was processed or the dispute continued, they might cancel my flight. However, the airline has already confirmed that they received full payment, and this extra charge was not part of the ticket price.
  
  
  Again, I appreciate the resolution and the refund.
  
  
  Regards,
  
  ********* *****
  
   
  

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a flight reservation through ******* on March 8, departing on March 12 from MSP to PHX at 12:05pm. I have still not received a confirmation or boarding pass. I have called & emailed several times over the last few days & have been assured that I will receive the information no later than 8:00pm TUE 3/11. It is now 10:30pm on TUE 3/11 & I have still not received this information. The booking is with *****************, who has NO RECORD of this transaction. My bank account has been debited the funds for the trip in the amount of $231.99. I called again tonight & have now been advised to "wait another 30 minutes" for this documentation & am currently on hold with *******. My booking agent is Vaalian at ************************. My Booking Reference with FlyOAir is: FL ******. This egregious lack of information is my first complaint! My second complaint is regarding deceptive advertising practices. When I originally booked my flight on 3/8, I actually received a confirmation at the publicized promotional price of $122. However, I immediately received a call (within seconds) that the fare was sold out & that it had doubled. This is the second time this has happened to me. I checked again online & the original fare was still showing as available @ $122 on their website. Based on my experience, this fare is a deceptive practice to lure customer into booking, then reneging on the price. I understand that fares are constantly updated, but to continue to reflect them on your website when they are no longer available is deceptive & ************* this point, I am supposed to travel tomorrow morning, ~ 12 hours from now, & have NO CONFIRMATION of my trip. I have been ignored by ******* representatives & have lost confidence in my booking. I just hope it actually comes through. There is NO reason this should happen to a customer.

  

  Business Response

  Date: 04/02/2025

  Dear Passenger,

  As per our discussion, the total amount of $231.99 has already been refunded. We request you to kindly check with your bank for further assistance. 

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Holidaybreakz est un desastre et ce sont des voleurs a 100% attention holidaybreakz c est un site d arnaqueurs.voici mon histoire,je reserve en classe economique pour 4 personnes je conclus mon achat pour 6098$ pour un aller retour les places disponibles je saisie mes donnees et ma carte,j ai ma reservation en progress(en cour)apres 2 heurs plus tard,je recois un appel de leur part me disant que mon vol *************** pas et que je peut pas annuler l achat .moi je lui dis d annuler annuler mais lui il refuse et il me dit que je ne pouvais pas annuler ni d etre rembourser et la seul solution est d accepter une autre offre .il ma envoyer d autre choix avec escale et un prix trop trop chere plus des frais de 285$.moi,je lui dis annuler svp annuler svp mais il refuse et il ma vendu un vol aller retour a 6700$( 6413$ pour air canada et 285$ pour GT canada ) plus des dates de voyage changer que j accepte pas.j appelle ma carte de credit et les compagnies aeriennes et l office de consommation du ******/****** et la police pour les signaler et j ai un dossier contre eux,je travail avec mon avocat pour bloquer ce site d ********** vous etes subis cette fraude svp ecrivez sur leur mur afin de faire savoir que vous etes nombreux a se faire voler par HOLIDAYBREAKZ.

  

  Business Response

  Date: 03/18/2025

  Chr client,
  
  Nous sommes au regret de prendre connaissance des proccupations que vous avez exprimes et nous regrettons vivement les dsagrments que vous avez pu subir.
  
  Votre rservation a t initialement mise en attente en raison de l'indisponibilit de siges au tarif que vous aviez initialement rserv. Les tarifs ariens tant dynamiques, ils peuvent fluctuer et ne peuvent tre garantis qu'une fois le billet mis. Pour finaliser votre rservation, nous vous avons propos une autre option, que vous avez accepte. Le cot total de la rservation s'levait 6 ****** CAD, divis en deux parties : le tarif de base et les taxes/frais.
  
  Le client a accept de poursuivre la rservation par tlphone et nous lui avons ensuite envoy une autorisation documente pour qu'il puisse examiner le prix, l'itinraire et les conditions gnrales mis jour. Le client a accus rception de l'autorisation et l'a confirme, aprs quoi nous avons mis le billet en consquence.
  
  Nous vous avons envoy toutes les confirmations pertinentes par courriel, y compris votre numro de billet lectronique et votre numro de confirmation, pour votre information.
  
  Aprs avoir exprim votre mcontentement quant l'augmentation du tarif, nous vous avons dj rembours les frais de service et les taxes d'un montant de 285 dollars, malgr une perte pour la compagnie, en signe de bonne volont.
  
  Nous aimerions confirmer que votre rservation est toujours active auprs de la compagnie *******. Si vous souhaitez procder l'annulation, sachez que les conditions gnrales de la compagnie arienne s'appliqueront. Si vous souhaitez toujours annuler votre rservation, veuillez nous en informer et nous vous assisterons dans la procdure.
  
  Nous vous remercions de votre comprhension et esprons trouver une solution satisfaisante ce problme.