Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a 2015 GMC Yukon on Sunday 11-17-24, today is 11-21-24, I noticed once I got home I was having issues with the transmission, spoke to **** and he said theres not much he can do for me, he stated that they can not cover the cost of the repair. I have had the car for less than a week.

  

  Business Response

  Date: 11/25/2024

  Hello BBB,

  Auto City and ***, have came to an agreement and both mutually agreed on some arrangements. This issue is now officially resolved and can be dismissed.

  Customer Answer

  Date: 11/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *******
  
   
  

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a vehicle on december 30, 2023 from Auto city in ******, **. This vehicle was broken into to be stolen between monday 5th and tuesday 6 of February. Window was broken and ignition key damaged. On Saturday the 10th of February was taken to a shop, to get fixed, the mechanic called today February 12, and said that said vehicle had been n an accident prior to been purchased and has lot s of damage and some missing parts, water goes through trunk. This accident was not reported and vehicle was sold to me like that. Auto citys manager said that they cant do anything until lender returns their call and their mechanic sees the pictures, that their mchanic is swamp unable to see the pictures or call the shop where vehicle is at. He would not take the car back and return my deposit or take the car back and exchange of a vehicle in the same price range. When informed that I would submit a complaint to the BBB he was okay with it. I have proof of the damages the vehicle has from the accident, there are missing parts and it has been repainted not original paint. I would like for them to take car back return my deposit, and for the loan to be taken off of my name and my credit not to be affected by it.

  

  Business Response

  Date: 02/26/2024

  In response to the formal complaint lodged by the customer, I have undertaken a proactive approach to address the matter promptly. Recognizing the gravity of the situation, I initiated a dialogue with the customer, expressing genuine concern for her predicament, and articulating a genuine commitment to finding an equitable resolution. Despite my ******* efforts to collaborate on resolving the issue, regrettably, there has been no subsequent communication from the customer following my outreach.
  
  It is imperative to underscore pertinent details surrounding the customer's purchase experience. Notably, the customer not only test drove the vehicle in question but also conducted a self-guided inspection. Furthermore, she affixed her signature to ****** and Auto Check reports, documents that meticulously outline the vehicle's history and condition at the time of purchase. The significance of these signed reports cannot be understated, as they serve as explicit acknowledgments of the vehicle's condition, potentially influencing the veracity of the customer's claims.
  
  Maintaining transparency and commitment to conflict resolution, I have consistently demonstrated an open line of communication with the customer. Given the complexities inherent in this situation, it is imperative to meticulously scrutinize the signed documentation and assess the legal implications. A measured approach, backed by thorough consideration of all available information, remains paramount as we endeavor to address this matter judiciously.

  Customer Answer

  Date: 02/27/2024

   I am rejecting this response because:
  
  the manager of such establishment didn't want to take responsibility for the vehicle been damage, per his response. The vehicle was not inspected by the dealership, but instead I was told the vehicle gets inspected by a third party, and not their own mechanic. He was not open to resolving this matter instead he was ok with me reporting it to the BBB. there has not been any effort in communication from his part in trying to resolve this matter. Manager did not accept responsibility for the vehicle been in an accident prior to them purchasing such vehicle. He has not made an effort to even communicate with the shop where the vehicle was inspected do to the fact that he said he is not a mechanic and does not understand just by looking at the pictures provided to him. When asked if his mechanic had seen the pictures and contacted the shop his response was " he hasn't looked at the pictures or called the shop because he is swamp" So basically no effort on their part at all. As far as test driving the vehicle I didn't test drive it, all the paperwork was done before to make sure the loan was approved. The self inspection he is talking about is not thorough it was just inside the vehicle and I just looked under the hood, by doing so I don't know what I'm supposed to look for, since all the damage is under the vehicle and the trunk does not close tight letting the rain inside and getting soaking wet. These damages under the vehicle should have been noted by the mechanic doing the inspection, it should not have been sold as having a clean title. But, instead the ignore this part and sold the vehicle with damages that devalued the vehicle. Signing the carfax document signed did not state that this vehicle was in an accident, they knowingly sold the vehicle like this and omitted this information. Since the day this complaint was submitted and I speaking with the manager informing him what I was going to do, he has not attempted to contact me nor the shop, he has not tried to solve this matter at all or make "a genuine commitment to finding an equitable resolution" as stated in his response. He has not made any "efforts to collaborate on resolving the issue", again stated by the manager. Unfortunately, his response does not provide me an "equitable resolution" , I stand with my request to have them take the vehicle back remove the loan off of my name and return my money.

  

  Business Response

  Date: 02/27/2024

  Firstly, I want to emphasize that the vehicles in our inventory undergo a comprehensive inspection conducted by a third-party service. The results of this inspection are crucial in establishing the status of a vehicle, and we rely on this information to ensure transparency with our customers.
  
  Regarding the reports from Auto Check and Carfax, it's important to note that as a dealership, we cannot manipulate or alter the information provided by these reputable companies. These reports are independently verified and serve as a standard reference for vehicle history nationwide. Any information present in these reports is reflective of the vehicle's documented history up to the point of sale.
  
  I also want to acknowledge your mention of the unfortunate incident where the vehicle was broken into while in the customer's possession. We understand that unforeseen events can occur once a customer takes ownership of a vehicle, and numerous factors may contribute to its condition post-purchase.
  
  It's crucial to highlight that all provided reports from Auto Check and Carfax were presented to the customer on the same day of the transaction, and she acknowledged them by signing. These reports offer a comprehensive overview of the vehicle's history, and we make every effort to ensure customers are well-informed about their purchase.
  
  Furthermore, during the time the dealership had possession of the vehicle, there were no reported issues in various weather conditions. While we empathize with any challenges the customer may have encountered after taking ownership, we remain confident that the vehicle's condition was accurately represented at the time of sale.
  
  I am committed to thoroughly reviewing your case and addressing any concerns you may have. I appreciate your patience as we work towards a resolution and remain at your disposal for any additional questions or clarifications.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ******************* I bought a car from you guys February 2023. I contacted you with unfortunate situations for both parties. My first time contacting you was regarding 2 parking tickets from ********* ****** for the car that we traded in (2013 ****** Altima). We contacted you and were told you guys are professionals" and already handled that. The next time we contacted you was again regarding the same 2 tickets in ********* and we were sent a bill for us to pay in the mail , I believe we talked to **** and was told everything will get taken care of. Few months later we received a third (Final Notice) from *********. We then went to the *** ourselves because of the lack of professionalism from Auto City ******. We went to the *** to submit a replace of liability form and still was sent a Final Notice. Another issue we have is we never received plates for the vehicle after it was bought, I have been with paper plates for almost a year. Now today is why Im sending this email and will be contacting the court system. I was pulled over for a traffic ticket and was asked about the paper plates on my car. We were there informed that the transfer paperwork has never been submitted to the dmv on neither the traded in vehicle or the vehicle I purchased. We were also told that the vehicle hasnt had prior registration information since 2021. I was therefor told my car will be impounded due to the lack of updated information and the car not being under our name. We are contacting the court system and notifying BBB about this situation we have.

  

  Business Response

  Date: 02/26/2024

  In response to the customer's concerns regarding vehicle registration, I would like to acknowledge that I have proactively addressed the matter to the best of my ability. Upon thorough investigation, I have confirmed that proof of registration was indeed sent to the customer. Furthermore, to ensure complete satisfaction and rectify any inconvenience, I took the initiative to cover the costs associated with the customer's vehicle registration, ensuring it is current. It's important to note that not only have I provided evidence of the registration, but I have also paid any additional fees the customer may have incurred, even those not directly related to the registration process. This action demonstrates our commitment to customer satisfaction and a willingness to go above and beyond to resolve any issues. I appreciate the customer's willingness to engage in resolving the matter, as he has expressed a commitment to removing the complaint filed with the Better Business Bureau (BBB). I would like to assure the customer that I am fully committed to cooperating with the BBB, providing all necessary documents and information to ensure a fair and accurate resolution. I have meticulously documented all interactions and transactions, ensuring that I can substantiate every claim made in this communication. Maintaining transparency and a commitment to resolving customer concerns remains a top priority for us. If there are any specific details or additional information the customer requires, I am readily available to provide assistance and clarification. Our goal is to ensure the customer's satisfaction and address any outstanding concerns promptly and amicably.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a GMC sierra 1500 on 10-27-22 with 126,654 miles it now has 128,100 hardly driven it and my check engine light went on took to Chevrolet for check up on 3-6-23. It came back with a few coeds called auto city about the problem and the manager said he couldn’t help or fix the problem. I took it back to Chevrolet on 3-12-23 and they put in a new catalysis converter, 4 sensors, purge valve and canister total cost for repair was 4,328.47 I don’t think it’s fair or right that I’ve only put less that 2k miles on this truck and I had to replaced all these parts. I want them to make this right

  

  Business Response

  Date: 04/27/2023

  ID, 19******

  
  

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We understand that the client has filed a complaint against us regarding their recent purchase of a GMC Sierra 1500.
  
  As we explained to the client, the vehicle was sold to them "AS-IS," and they took it to Chevrolet on their own without consulting us first. We have no proof that the client reached out to us regarding the issue before doing so, and we have no legal obligation to issue a refund or assist with any repairs or issues that arise after the sale.
  
  We did, however, offer to pay a partial cost for the repairs to appease the client's dissatisfaction, even though we had no legal obligation to do so. Unfortunately, the client responded by threatening to sue us, which is unacceptable behavior.
  
  We want to make it clear that we are not issuing a refund to the client by any means. As per our policies and regulations, we have no legal obligation to do so, especially when the client took the vehicle to another mechanic without consulting us first.
  
  We apologize for any inconvenience this situation has caused the client, but we must adhere to our policies and regulations. If the client has any further questions or concerns, we encourage them to reach out to us directly.
  
  Sincerely,
  
  Auto City.

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19******, and find that this resolution is satisfactory to me.

  Dear L****** G*****

  I spoke to Auto City on 4-26-23 and we have came to an agreement they will pay me 1k by check and send to my address over night as they stated.

  Thank you,

  R***n Tr******

   

  Customer Answer

  Date: 05/30/2023

   I am rejecting this response because:
  
  I spoke to Khalil manager at Auto city Fresno on 4-26-23 and we came to an agreement that he would send me a 1k check overnight if I closed the case with you and bbb. I showed him prove that I closed case send him a screenshot to his business page and haven’t received money. I tried calling him for a week and he was always too busy or not there. I just want you to help me please, make this right.
  

  

  Business Response

  Date: 05/31/2023

  ***** we agreed that you come into our office to sign a settlement document in exchange for the &1,000, we have been waiting for you to come in. 

  Customer Answer

  Date: 06/09/2023

   I am rejecting this response because:
  
   Dear *******
  
  I called the business Auto City Fresno about picking up check on May 31. They stated on email to you that they been waiting for me to pick up check and sign paper work. Spoke to Khalil the manager and he said to give him till Friday, I called Friday June 2 and his assistant told they didn’t have paper work ready to wait till next week. Now I call Monday and today and he’s not available and no check no nothing!
  
  This business is a joke no word no customer service and a bunch of liars. All for just 1,000 dollars please help
  
  Thank you ***** T*******
  
  
  

  

  Business Response

  Date: 06/14/2023

  Mr. ***** was handed a check on 06/10/2023. Everything has been settled.