Reviews

Review Details

• Review fromBenjamin S

  Date: 02/20/2025

  1 star

  Benjamin S

  Date: 02/20/2025

  Don't use this company. Some of the clothes look nice and fit, but they are a deceitful and crafty company. In 4 boxes I got 3 items that were from recognizable brands. Everything else is their no-name in-house brands that they are passing off as fashion. Also, they will try to charge you shipping to replace stuff that didn't fit. When ****** has free shipping both ways on everything, they will not last under this model. Finally, when I decided to cancel I asked them to refund my final box which had not been shipped yet (I missed the "window" by one day). They basically told me to pound sand because I had agreed to the terms. Is this a good business practice? Is this how you keep customers and get them to recommend you to others? Definitely not.And look at the other reviews on here - they respond to them with copied-and-pasted boilerplate that does nothing in the way of actually resolving people's issues.

  Stately

  Date: 02/24/2025

  We appreciate your feedback and the opportunity to clarify a few points regarding your experience. At Stately, we strive to be as transparent as possible about our subscription service. We send a renewal reminder email leading up to each charge to ensure our members are aware of upcoming orders and have the opportunity to make any necessary changes.
  Regarding your concerns about brand selection, we partner with a variety of reputable brands, including both well-known and emerging designers, to curate high-quality and stylish boxes for our members. Our team is always happy to work with you on exchanges if an item doesnt meet your expectations or fit properly, and we did offer alternatives to help resolve your concerns.
  While we understand that policies may not always align with individual preferences, they are in place to maintain fairness across all members. When we tried to assist with a resolution, we were unfortunately met with inappropriate language, which makes it difficult for our team to provide the best support possible. We always aim to handle every situation with respect and professionalism, and we appreciate when that is reciprocated.

• Review fromKarin M

  Date: 01/20/2025

  1 star

  Karin M

  Date: 01/20/2025

  I can't believe some of the high ratings I see here. Unbelievable! This company is a SCAM beyond SCAM. They give you out of date old clothing and do not allow any refund whatsoever. Then they keep charging for additional boxes offering "discounts" for "exchanges". They have $855 of my money and I have NO PRODUCT to show for it. BUT they keep trying to offer exchanges for the same terrible clothing and charging more on my account. They also claimed they did not receive a returned box from me and when I shared the tracking information with them showing it was received at their facility they refused to respond to me. The only time they respond via email is when they are quoting their ridiculous "exchange policy" or are asking me to spend more money. And as was written in another review here - they don't answer their phones at all. I have had to file a complaint regarding the charges on my card. DO NOT start a fake subscription with them. You will be sent cheap clothing that they won't take back. You will have to exchange it for more cheap clothing. And keep your tracking information so they can't claim it wasn't received.

  Stately

  Date: 02/14/2025

  Thank you for taking the time to share your feedback. We truly regret that your experience hasnt met your expectations. Our goal is to provide high-quality clothing and excellent service.
  We want to clarify that all our clothing is carefully selected to align with each members style preferences, and we stand by the quality of the brands we offer. While we do not offer refunds as part of our subscription model, we have a flexible exchange policy in place to ensure you receive items you love. We offered you an exchange multiple times via email to make this right to which you declined. 
  Regarding your return, we take tracking information seriously and always work with our members to resolve any issues. We shared all tracking with you to let you know that all packages, even exchanges that you submitted were successfully delivered to your address.
  We appreciate your feedback and take it to heart so we can improve our business moving forward for all members while upholding the policies of our business. 

• Review fromKevin S

  Date: 10/17/2024

  1 star

  Kevin S

  Date: 10/17/2024

  Stately stole my funds after I advised them to delete my account (full details below)Ive seen multiple adds on stately and felt as though I need an entire wardrobe makeover and wanted to test if stately will assist in this journey of mine. With stately you need a monthly subscription to order anything, so I did the cheapest package to test it out. I requested business casual or business attire and its cost me I believe $110-$120. What I received for that price was a T-shirt,short pants and I guess fully long socks with cheap shades (not what I asked for at all) so I requested to return everything. A week goes by and I havent returned it because I had no time, so I just decided to close the subscription on October 6th instead and order again after I try a different company like stitch fix. I received a reply the same day that it will take up to 48 hours to close my account so I didnt worry about it anymore thinking this is a company that can be trusted.On October 14 (8DAYS Later) I got a confirmation that another order is coming my way. I reached out stating that she better not take a dime of my money because I requested to remove the account. Today I received a text stating Hi *****, ****** here with Stately Men! Sorry we missed you! Our phone line has not opened yet but we are more than happy to assist you via SMS or email. I am very sorry to hear that you were looking to cancel your subscription. We'd like to know more about your experience with us so far. Are there any concerns I can address for you? Changes I could possibly make to your account?Please note that cancelling your account does not cancel an order that has already been processed. If you sent a cancellation request before your renewal date on October 6, 2024, please share a screenshot of the message and forward the email to redacted. I appreciate your time and look forward to hearing from you soon!DO NOT SUBSCRIBE

  Stately

  Date: 10/21/2024

  Thanks for your feedback Kevin. We did receive an email from an email address that is not linked to a Stately account. We sent you multiple emails asking for the email address linked to your account and you only provided that same email address. We are happy to make things right and our member services team is always responsive to our members. Since we did not receive the email associated with your account no changes can be made. If you would like assistance with your subscription please reach out using the active email on your Stately account so we can further assist. 

• Review fromJeff B

  Date: 07/29/2024

  5 stars

  Jeff B

  Date: 07/29/2024

  My stylist hit it out of the park as usual. Loving this so much and my wife can't keep her hands off of me. Thank you all

  Stately

  Date: 08/09/2024

  A happy wife is a win for all of us!! Woot Woot!! Let us know if either of you have any special requests for your next box. Stay Stylish!! 

• Review fromMicah H

  Date: 07/29/2024

  2 stars

  Micah H

  Date: 07/29/2024

  The first 2 boxes of clothes were out of season. These clothes are grossly overpriced and sub-par quality. *** had a bracelet break with no replacement and emailed that 2 of the items didnt fit. I tried to cancel my subscription 2 times and they keep sending me boxes and charging me. For the money *** spent so far, I could have bought some nice stuff. I do not recommend this company.

  Stately

  Date: 08/09/2024

  We're so sorry to hear about your experience and apologize for the confusion regarding pricing as we do not select the prices but will share your feedback with our brand partners. We see a member of our team has been in contact with you to assist with this matter. We appreciate your time and the opportunity to make things right.

• Review fromEman N

  Date: 07/26/2024

  5 stars

  Eman N

  Date: 07/26/2024

  Very responsive and attentive to what Im looking for and for the style I was trying to attain

  Stately

  Date: 08/09/2024

  Thanks so much for sharing your experience with us! We're glad to hear things have been going well and will pass the kudos to our team. 

• Review fromAxel M

  Date: 07/26/2024

  4 stars

  Axel M

  Date: 07/26/2024

  So far it has been great, I have to agree with some of the reviews, same brands and unnecessary accessories. Overall it's convenient and the price is good.

  Stately

  Date: 08/09/2024

  We're happy to hear you've enjoyed most of the items you've been sent and certainly understand the need for more brand variety. Your feedback has been shared with our Styling Team so this can be corrected with your future boxes. 

• Review fromWelton T

  Date: 07/26/2024

  4 stars

  Welton T

  Date: 07/26/2024

  It has been a great experience so far. Some stylists can be repetitive, and others can be creative and exactly what's needed. **************** has been excellent.

  Stately

  Date: 08/09/2024

  We appreciate the feedback and are glad to hear our ****** Services Team has been helpful when things don't go quite right. We'll be sure to let our Styling Team know you definitely prefer more creative variety in your boxes moving forward. 

• Review fromPhil E

  Date: 07/20/2024

  4 stars

  Phil E

  Date: 07/20/2024

  Nicely curated, everything fit well and was styled as per my requests. Only piece not opened is the long sleeve dress shirt as weather dictates something cooler is needed.

  Stately

  Date: 08/09/2024

  Glad to hear you enjoyed most of the items. Some long sleeve shirts can be made weather appropriate by rolling up the sleeves but we'll certainly share your feedback with your Stylist & our Styling Team so they can provide better guidance in the future.

• Review fromErika R

  Date: 07/20/2024

  5 stars

  Erika R

  Date: 07/20/2024

  Great selection and my wife loves the looks. Good job!

  Stately

  Date: 08/09/2024

  Happy wife, happy life! We're glad you both have enjoyed our service and look forward to styling your next box! Let us know if you or your wife have any special requests :)