Business ProfileforHyundai of Garden Grove

I walked into dealership on April 25,2023. After management had called me to invite me take advantage of a promotional APR. After checking the vehicle I liked we proceeded to the financial part. Everything was great until we had to go over the documents and paperwork. We had agreed on $460 72 months. I had a pre approval with another bank. Manager said you do not have to go back to them we can call them and take care of it. Sales person said they were not able to find the approval but we got you a deal for $460 which is what we had agreed on. She said to help you out I have added GAP with everything included for the same price. They kept on asking for a higher down payment to lower payment but I did not have anymore cash on hand. When reviewing the contract everything looked fine, she did not provide any documents and just a flash drive with the contract and done deal. After reviewing the contract its not longer 72 months. It is now 84months. Not only she Added GAP which she said to help me out but she also added additional services that she did not mentioned or showed me while signing the contract. Today I contacted my credit union bank who was my pre approval and said they did not get any information and its a process for them to provide them with the offer letter and it looks like the dealership did not attempt to contact them. Representative said you are not the only person who has mentioned this. We had a few other clients saying the same story. I tried contacting the dealership to cancel the additional services they added and the answer was there is no one to take your call.