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Business Profile

DJs

Creation Entertainment, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DJs.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Creation entertainment is hosting a supernatural cruise and the deposit to be the first one to book it was $1000 that would go towards my cabin. Received an email saying it was time to book and the price breakdown and decided I can't afford it. Requested a refund January 21st 2025 and they got back to me 9 days later. Febuary 4th they send an email saying checks are going out. March 5th they finally got back to me saying that my check was delivered and have me a tracking number, sent to the wrong address and wrong state. They then proceed to ask me if I know a **** M. **** who I assume received my check. Tell them I don't know her and when I'd be getting a check sent to my address. I did verify my address twice with them in the beginning and they even said they were sending the check to the address listed when I reserved my spot. Then told me that I must've lived there before and that's why it was sent there. I've never lived in ***********, ** a day in my entire life. They told me that the check was deposited over the phone and that I could file a police report. That's the last time I heard from them which was March 19th.

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to an event that they setup in **********, ** on 10/5/24, and the schedule was incredibly disorganized and crammed, so I didn't get all the services I paid for. I tried to dispute with them but they didn't respond to my email, and when I tried to file credit card dispute my case was closed because the merchant (Creation Entertainment) did not respond to them

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for two autographs and guest canceled, creation said they would refund money in 8 to 12 weeks. It's been 4 months and after responding to 1 email they stopped answering emails. Haven't heard a thing from them. Just want my money back!

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 photo ops and 2 autographs for a guest that then cancelled. Was informed refund would be 6-8 weeks and it has been more than 12. I have emailed and received no info, just generic replies and a promise to call me which they did not. This was a gift and lot of money, over the whole holiday season I was out both.

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 13th 2024, ***** ********* and ******* Dean ****** were to be guests at the **************************************** convention. They cancelled and Creation sent an email that all funds gone towards those guests photo ops and autographs would be refunded in an 8-10 week period after the convention date. It is now 12/23/24 and I have received the refund for the single ******* Dean ****** photo op I purchased, but not the 5 ***** ********* photo ops, 1 ***** ********* and ****** ****** photo op, and the 1 ***** ********* autograph. This amounts to $1446.30 (excluding fees) that I have yet to see refunded to the two accounts I used. I have reached out to Creation 3 times and have received the standard, be patient, your refund is processing response. However, this timeframe is unacceptable and we are now past the 8-10 week refund timeframe given. This issue needs to be resolved and addressed immediately otherwise I will seek legal advice. Needless to say, I do not recommend purchasing from this company.

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 12, 2024 I purchased an autograph ticket to obtain an in-person autograph from ***** ******** to be used at Creation's Star Trek Las Vegas convention to be held August 1 - 4, 2024. Cost was $40.00 plus $13.85 in fees for a total of $53.85.On June 26, 2024, Creation Entertainment posted an update to their website saying, "Unfortunately, ***** ******** is unable to attend the convention. If you purchased ******* solo photo ops and/or his autographs, we will be refunding you directly."It is not the middle of December and I still have not received my refund. I have emailed Creation Entertainment directly on the following occassions to attempt to obtain a refund:11/15/24 - Emailed Creation about a refund, received a reply on 11/18 saying "Please allow me to loop in the head of our ticketing department to help you with this."12/4/24 - Emailed Creation a follow up request about my refund.12/10/24 - Emailed Creation an additional follow up about my refund. They replied on 12/11 saying, "I am very sorry for the delay in response. Please allow me to get an update on this for you."12/16/24 - Emailed Creation a third follow up about my refund.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased autograph and photo op tickets for a celebrity that cancelled. I was originally told it would take up to 8 weeks to get a refund. After the 8 weeks I contacted them and was told it would take 8-10 weeks. It has now been 12 weeks and I have not received my refund. They do not answer the phone at the company, and say so on their machine. I have emailed numerous times and either received rude, unprofessional replies or no reply at all.

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) ************ purposely deceived customers into buying more expensive, ticketing options by not clearly disclosing which celebrities would be appearing on which convention days. 2) ************ failed to provide refunds when featured celebrities canceled their appearances. Customers pay for services they do not receive. 3) ************ charged a fee to provide a digital copy of a photograph, then failed to deliver the digital version. 4) ************ does not respond to complaints, or does not respond in a timely matter, nor do they resolve complaints. Dispute Details:On September 22, 2024, my daughter asked me to buy tickets to ******** convention in ********, **********. The convention date would be October 26 and October 27, ******* viewing the website, there were a number of celebrities that were expected to attend in which you could buy autograph packages or photo opportunities. It was a two day convention, however, you could not discern which celebrities were attending on which day. As we wanted to meet with two of the celebrities, we were forced to buy a ticket for general admission that would cover both days. With fees and taxes, the general admission tickets for two cost $233.50. At the same time we purchased photo ops for two celebritiesAntony ***** and ***** Caponewhich totaled $262.30. On October 22nd (4 days prior to the convention), we reviewed the creation entertainment website, and learned that ******* ***** had canceled his planned appearance. With ******* canceling, we now knew we only needed to attend one day to fulfill the photo opportunity with ***** ******. Based on pricing, I had paid double the amount necessary. I asked the company to be refunded or at least upgraded, which still would have cost less than I paid. They did not respond prior to 10/26. To date, I have no refund for ******* appearance, no refund for double admission, and no digital pic that I paid for while at convention. I am owed $278.15.

  • Initial Complaint

    Date:11/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Creation entertainment is like a comic con they host a convention with celebrity guest. On the website it states if a guest cancels you are able to receive credit for the convention or a refund. I emailed them asking if I could receive a refund and they stated they would send me a refund only for the photo op and autographs and not for the general admission tickets. I was more than fine with that. They emailed me about everything I needed to include to receive one I filled out all the information and then waited. I sent an email about a week later asking about the refund and they stated it would take about 8 weeks. I waited 12 weeks and never heard anything. I emailed them stating I havent received any news and was going to make a complaint they asked for my number to resolve the issue. No one has tried to contact me. This was over a $500 refund. I was very patient and waited all the necessary time I had to wait and still no refund. I have all of the screenshots and emails stating I would receive this refund. I also have screenshots of the refund policy and I will attach all of those photos to this complaint.

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ticket for a photo op with a celebrity who canceled, they sent an email out saying I will be refunded, I have not been refunded and I have emailed their customer support email 3 separate times. It was over $100 and I still have the original ticket I printed out. It seems as if they feel if they just ignore you, you will just go away.

Creation Entertainment, Inc. is NOT a BBB Accredited Business.

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