Complaints

This profile includes complaints for PSI Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PSI Services LLC

  611 N Brand Blvd #10 Glendale, CA 91203-3290

• 

  PSI Services Assessment Center Cherry Hill NJ

  950 Kings Hwy N Ste 301 Cherry Hill, NJ 08034-1518

• 

  PSI Testing Center

  1801 Art Museum Dr , Bldg 3500, Suite 101 Jacksonville, FL 32207

• 

  PSI Services LLC

  910 Pierremont Rd STE 216 Shreveport, LA 71106-2056

• 

  PSI Testing Center

  3800 Paluxy Dr STE 310 Tyler, TX 75703-1661

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student who booked the ****** Foundations exam through PSI Exams after being approved for the ****** Student Developer Pack. As part of this offer, eligible students are provided with a $49 discount, making the exam free of ********* checkout, the discount was successfully applied, and I received a confirmation email from *** showing a $49 discount and a total paid amount of $0.00. However, shortly afterward, I received a message from my bank showing that I had been charged $49 USD.This charge contradicts the confirmed invoice and the student offer terms. I immediately contacted PSI Customer ********************** at ************************** but have not yet received a resolution. I also escalated the issue to ******, as they are the source of the student offer.I am requesting a full refund for the $49 that was charged in error and a review of this issue to prevent it from happening to other students who trust the discount offer.Supporting Information:Test Taker ID: ****** Name: ***** ****** Booking platform: *************************************** Exam: ****** Foundations Confirmation email shows: $49 discount and $0.00 paid Actual charge: $49 USD (bank transaction)I am happy to provide screenshots of the confirmation email and bank transaction if needed.

  Business Response

  Date: 05/20/2025

  Thank you for your message. Weve reviewed your account and can confirm that your concern has been escalated to the appropriate team for further investigation.
  We understand your frustration and are working to resolve the issue regarding the unexpected charge for your ****** Foundations exam. Once the review is complete, well follow up with you directly. We appreciate your patience and the opportunity to make this right.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having tremendous difficulty with PSI customer ********************** both over the phone and email correspondence. This company handles testing for licensing, in my case it is licensure for estheticians. I paid for and scheduled the practical exam which was to be in *********, **-2 hours from my residence. The day of the test, there was a horrific accident on the interstate causing me to get stuck not moving in traffic for well over an hour. I called the customer ********************** number to let them know I wasnt going to make it on time to take my test, they told me Id have to book a new one and pay for it again in which I attempted several times that day. However, their website still reflects my original testing date with no option to remove, rebook or cancel. I have been in contact with customer ********************** numerous times and they tell me just to let it roll off. Over and over and over. This is the last thing I have to do to get my license so I can work, I have spent a fortune to get through school, not to mention that past 7 months, I have a job lined up but I cant do anything until I have my license and the longer these people keep on not doing their jobs providing assistance, the further away that job gets from me. I would greatly appreciate and support/assistance to get this resolved.

  Business Response

  Date: 05/09/2025

  *** has reviewed the candidates concerns regarding difficulty reaching customer ********************** and issues encountered on the day of the scheduled Esthetics Practical Exam in *********, **. We understand and regret the frustration caused by this experience.
  Upon review, we can confirm that the candidate has successfully completed the practical exam. We are pleased that they were able to move forward in the licensure process.
  Should the candidate have any further questions or require additional support regarding their exam status or next steps, they may contact us directly at ************************

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I was scheduled for a NJ Accident and Health Producer exam (Paid for in full) on April ******* at 4:30pm. I attempted to launch my exam at 4:02pm however the launch button was grayed out. I contacted *** about the issue. I was transferred 4 times asking me for the same lengthy verification information every time .I'm extremely frustrated at this point. I insisted to speak with a manager to address the problem because at this point I wasn't able to take my exam for the scheduled day and time unfortunately. I asked the manager how was I going to be compensated for loss of time, money and aggravation. He said to give him 24 hours to look into the situation and he'll get back in touch with me.

  Business Response

  Date: 05/09/2025

  Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience you encountered while attempting to launch your exam.
  We understand how important this exam is and regret the difficulties you faced during the support process. Please be assured that we are escalating your case to the appropriate internal team for review and resolution.
  We appreciate your patience as we investigate this matter further. If you have any additional details or documentation youd like to share, you are welcome to email us at ************************

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding my experience with PSI/HiSET regarding my scheduled HiSET exam and the mishandling of my personal account information On 02/21/2025 I was unable to access my scheduled HiSET exam due to a server error on the organizations end. I immediately contacted ***/HiSET support and spent several days attempting to resolve the issue. Despite providing all necessary documentation, including detailed screenshots and communication records showing my prompt action, PSI/HiSET has refused to issue a refund or allow a free rescheduling of my exam.Additionally, I discovered that my date of birth was incorrectly entered in their system. I contacted PSI/HiSET on 04/23/2025 to have it corrected. After being told the issue was fixed, I checked my account and found the information was updated incorrectly. I had to contact them again and was informed it would take another 25 business days to attempt a second correction. This repeated mishandling of my personal information raises significant concerns regarding their administrative competence and customer ********************** practices.I have communicated clearly with PSI/HiSET and warned them that if my reasonable requests (a refund or free rescheduling and proper correction of my account information) were not met, I would escalate this matter to outside authorities. Despite this, they have chosen not to resolve the issue.Given the financial, emotional, and educational burden caused by PSI/HiSETs actions, I respectfully request that appropriate action be taken to investigate and hold the organization accountable for:Failure to deliver the purchased testing service,Mishandling of personal identifying information,Refusal to offer reasonable customer resolution.Thank you for your attention to this matter. Hiset Test ID: ********

  Business Response

  Date: 05/07/2025

  Thank you for contacting us and sharing your concerns regarding your HiSET exam experience. We understand how important this matter is to you and regret the frustration it has caused.
  We have reviewed your case and can confirm that your exam has been rescheduled. You should have received a notification with the updated appointment details. If you have not received this information or have any questions, please dont hesitate to reach out to us directly.
  We are also actively working to ensure your account information, including your date of birth, is corrected and properly updated in our system. We appreciate your patience as we complete this process.
  If you need further assistance, please contact us at *********************** and reference your HiSET Test ID: ******** so we may continue supporting you efficiently.

  Customer Answer

  Date: 05/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** holds the records for a test called the ***** that is used to test out of high school early with a diploma. I took the test and graduated years ago. I have submitted all forms and paid for a certified letter showing proof of graduation so I can enroll in college. several months ago. I even paid extra for expedited service, online email service at that. So where is it? *** will not respond to my emails. Every time I call by phone I am forwarded to an out of country call center that tries to bill me again before telling me they have no information about me. They take my information and urge me to wait for a call back. Nobody has ever called back. Ive done this at least 5 times. I have receipts and emails and call logs to verify all of this. Because of them I will not be able to enroll in the nursing program and may have to wait an entire year to apply again. A review of Reddit forums shows there are people who have been waiting YEARS with nothing. This is messing up peoples lives. This is fraud. And the state is contracting them to do this. I want my proof of graduation. As far as the world is concerned I never graduated high school and my whole life is in limbo because of it. Somebody needs to hold these people accountable

  Business Response

  Date: 05/07/2025

  Thank you for bringing your concerns to our attention. We truly regret the frustration and inconvenience you have experienced.
  To allow us to investigate this matter further and assist you appropriately, we kindly ask that you email us directly at *********************** with your exam confirmation number, the name and email address used at the time of registration, and any receipts or communications previously sent to PSI. This information is necessary for us to locate your records and provide the support you need.
  We are committed to resolving this issue and appreciate your patience as we work to assist you.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unfairly kicked out of NYS ***** Exam because a widget popped up on my screen as I was attempting to answer a question. I wasn't even given a chance to try and close it or contact the ******* to try and let them know what happened. 04/22/25 @ 2:00PM EST. The ******* was being very difficult with me as I had to show my work area multiple times where I believe once should have been sufficient. This was my second attempt at taking this exam. My original was scheduled for 04/11/25 @ 2PM EST. That time I couldn't get the page to load as it kept saying Site Cannot Be Reached. They should take into consideration that not everyone has a PC to take it in. I had to use my Windows based tablet and being touchscreen and me not having small hands it is somewhat difficult to navigate. I want a refund of both test fees as neither one was in my control of what happened. Got screwed out of the chance of possibly starting work soon as I've been Unemployed since 05/31/24.

  Business Response

  Date: 05/01/2025

  Were sorry for the trouble you experienced during your exam attempts. We understand how frustrating and stressful this has been, especially given your situation.
  We see that you have already rescheduled your exam, and we appreciate your patience as we work to address your concerns.
  Thank you again for reaching out, and we wish you the best in your upcoming exam.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23238522
  
  I am rejecting this response because:
  I am requesting return of testing fee in the amount of $40.00 as per my scheduled exam on 04/11/25 and $40.00 per my scheduled exam on 04/22/25. Both tests were incomplete due to situations that were beyond my control. Couldn't access website on 04/11 and kicked out on 04/22 because a pop up came onto my screen as I was testing. I'm simply asking that things are made right. Thank you.
  Sincerely,
  
  ******** ******

  Business Response

  Date: 05/18/2025

  Thank you for your follow-up. We understand your request and are currently coordinating with the appropriate team to review the details of both exam sessions.
  Once the review is complete, we will follow up with you directly regarding the outcome. We appreciate your continued patience as we work toward a fair resolution.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-9-25 I took my real estate exam with PSI online proctored testing. Two sections, national and state I had so many technical difficulties before and during the test. At one point in the middle of my test I had to call technical support, and my ******* viewing me through the camera told me they would pause my test. Technical support offered no help after being on the phone for nearly 40 minutes. When I got off the phone, my ******* unpause my test, and my clock had been running the WHOLE TIME. I had 2 MINUTES AND 30 SECONDS to finish my national portion. Luckily I was able to finish both sections and submit. When finished, I did not receive my scores immediately following. I called technical support again, and they told me to wait 24 hours. 24 hours later, I got the result for the national portion and passed, and now I am waiting on my state portion. It has now been 15 days with no results or any resolution to my issue. Everytime I call them, they refuse to let me speak to a supervisor.I got an email a couple days ago, saying my test results were in, and I opened it and it said I passed my COSMETOLOGY exam. Mind you, I took the REAL ESTATE EXAM, and have been a licensed cosmetologist for over 10 years.The email with the passing score for the wrong exam included the selfie I had to take for the REAL ESTATE exam, to prove my identity. I called them today and they have no answers for me. I need my test results, because without them, I am not able to start my new job.I have read many reviews with people having the same experience with this PSI testing. Employees are no help, they need better training. They should not be who ******** requires you to test through, since the whole organization seems incompetent.

  Business Response

  Date: 05/01/2025

  Thank you for your message. We apologize for the experience you had during your exam.
  We will coordinate with the appropriate team to further check into this issue and follow up as soon as possible.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a review and reconsideration of my recent experience with the *** Phlebotomy exam on April 15, 2025, proctored by ***.Due to a technical issue during the exam, I was removed from the platform. The *** ******* then gave me the option to troubleshoot or reschedule. I chose to reschedule, not knowing that this would forfeit my exam fee, as the consequences were not explained at the time. I was overwhelmed and not aware that this choice would be irreversible.Despite my efforts to explain that I made this decision in good faith, *** support has denied my request without further discussion or support. I am now being asked to pay again for an exam I never got the chance to complete.I am respectfully asking for a one-time courtesy waiver or reschedule, as I believe this situation was mishandled and unfairly penalizes me for a miscommunication that occurred during an already stressful situation.I am willing to retest at a PSI testing center as recommended.

  Business Response

  Date: 04/23/2025

  We understand how frustrating the technical issues during your exam were, and we sincerely apologize for the inconvenience.
  Weve escalated your case to the relevant team to further investigate. Once we have their feedback, well review the situation and consider next steps, including a possible refund or reschedule if needed.
  Well keep you updated and appreciate your understanding as we look into this.

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I acknowledge their response. I appreciate that my case is being investigated further, and I look forward to a fair resolution.
  
  
  P.S.
  Thank you for your response and for escalating my case. I appreciate that you are taking the time to investigate the issue further. Im looking forward to your follow-up and hope that a fair resolutionwhether a refund or a free retakecan be reached based on the circumstances.
  
  
  Please keep me informed of any updates. Im happy to provide any additional details you may need.
  
  
  Sincerely,
  ********* *****
  
  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked in early for a proctored exam, passed all the technical tests, waited 30 min for the ******* to authorize me and let me in. I got on help chat, finally got in, then was booted off due to connection issues (not of my own, I have the fastest internet you can get). After 30 min if you dont check in youre considered late. Even though I sat there 45 min. They told me I had to reschedule and PAY again! I had another test today.. two days later.. SAME thing happened! I got on the phone with them.. basically they said I have to reschedule and PAY AGAIN. Do NOT schedule a proctored test. Especially if youre on a tight schedule. I wasted two hours of my life which I dont have time for. And money. Not sure where to go from here. I contacted the state board for my test to see if I can drive the 5 hours to go take it there. Because Id rather do that. Terrible company with horses*it customer **********************. Dont waste your time or money.. demand from your state boards that they endorse a different testing company.

  Business Response

  Date: 04/23/2025

  We sincerely apologize for the frustration you've experienced with your exams. We understand how disappointing this must be.
  Weve reviewed your case, and we see that you were assisted in rescheduling your exam. We truly regret the inconvenience this caused.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to take my national and state real estate exam through ***. This is the second time I have taken the test, but unlike the first time I took a proctored test online. The first time I took the test was at a testing center and they allowed me to use a scratch tablet for work and a calculator. The online proctored exam said a calculator and scratch notepad would be provided in the system. As I was taking the exam I noticed the calculator was not there and when I tried to get assistance I was told that they only knew little information regarding the test and if it did not show up when I was on a question that needed it, then I was not allowed to use one. Also, the notepad that was provided through the website did not work. It was just a blank white screen. I would like to know why I am allowed to use these in person but not online. The testing standards should be the same for both, or the differences clearly specified, especially when there are questions on the test that require a calculator or scratchpad for calculations. To the best of my memory there were at least five of these questions on the test and without a calculator or working scratchpad there was no other option but to guess at the correct answer. My ideal outcome for resolution would be a refund of the testing fee; however, being allowed to retake the exam at no additional cost would also be acceptable.

  Business Response

  Date: 04/23/2025

  We apologize for the trouble you experienced. Weve escalated your case to our technical support team for investigation.
  We appreciate your patience as we look into this matter and will be in touch soon with an update. If you have any further questions, please feel free to reach out to us at ************************

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23203250
  
  I am rejecting this response because:

  I appreciate PSI taking the complaint seriously and looking into it further; however it is not resolved. My ideal solution remains to either be refunded the $60 or being able to retake the exam with the proper materials (calculator, notes sheet, and an amortization paper)
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 05/01/2025

  Thank you for your patience while we reviewed your concerns. We understand how frustrating this situation has been, especially with the technical difficulties you encountered during your exam.
  After reviewing the details, we can confirm that the online tools, including the calculator and whiteboard, were available to you during the test. We also understand your frustration with the differences between in-person and online testing environments. Please note that the rules for online proctored exams are different, and only the digital calculator and whiteboard are allowed in this format.
  We truly appreciate your feedback and understand the challenges you faced. However, based on our review, we are unable to offer a refund or free retake.
  Thank you again for bringing this to our attention.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23203250
  
  I am rejecting this response because: This is completely false! I notified the ******* during the test, they proceeded to bring in technical support and the technical support person did not help much. All they said was "if one does not come up on a question that is supposed to have one, then you cannot use one".  I did not have a calculator for any question that needed one and it did not pop up like I was told it would by the technical assistant. When I took the test before, that was in person, I could use the calculator, notes sheet, and amortization table. Also, like I stated, the notes sheet provided through the online website was a completely blank white screen, I could not write or type on it. Lastly, I did not have an amortization sheet to complete the questions that needed me to figure out mortgage rates. Neither the ******* nor the tech person brought into my chat could help. A reputable company concerned about their reputation would make this right for the customer!

  Sincerely,
  
  ******* *********