Complaints

This profile includes complaints for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

• 

  Public Storage

  1434 Ritchie Hwy Arnold, MD 21012

• 

  Public Storage

  1717 E Joppa Rd Parkville, MD 21234-3601

• 

  Public Storage

  1904 West St Annapolis, MD 21401-3931

• 

  Public Storage

  3607 Fort Meade Rd Laurel, MD 20724-2067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am vacating on 31 since they do allow move outs middle of the month without a fee. My locks were not cut until the 30th (move out 31) request was made July 4th I let the front staff ******* know I need at least a week to asses where items are going per ******** he said absolutely cutting only takes 7-10 business days and the property manager administers it. After 15 days I called In per ******* he said they were short staffed and need one more week and this continued until the 30th of the month I made it clear if I don't have at least a week I can't move and definitely can't afford another month and more than willing to allow more time but I need communication and given a week with no fee and ******* assured me not worry about August.Per district manager I will be responsible to pay for august since I still have half day 30th and 31s. I asked ******* am I getting a call he said he would try but it was difficult to get to him. But he understood my position and stated the property manager also called district manager and believes I should have until august 6 to move since it was a staffing issue They are refusing to handle the issue and me and the front staff names ******* have gone back and forth since I can't speak with anyone else besides we care customer service who Refers me back to the office and both of us are getting No where. The only suggestion I was given if I don't use public storage again then im fine it would just say I owe August which I am not okay with unfortunately without speaking with me or taking accountability the district manager made the decision himself to not allow it since I have "two days" I was promised all months someone is coming and each week I prepared each time and never happened I have evidence of ******* assuring me to not worry about august I am requesting to not be charged for Aug1-Aug6

  Business Response

  Date: 08/30/2022

  Consumer Response /* (-5, 5, 2022/08/02) */ ***Document Attached*** I'm not only person this has happened to from the first video he explains how he can't do his job because of the constant delay which was never mentioned the first time I came in to send in my request for a lock change he just said 7-10. It seems a bit odd it takes nearly 3 weeks to change locks and it's end of the month the month Business Response /* (1000, 9, 2022/08/18) */ ************** we apologize for any inconvenience, that this matter may have caused. We show as of August 17, 2022 your currently have a zero balance. A total of $203.60 has been returned back to your charge card ending ****. BBB we ask that you please close this claim based on our final assessment.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began renting this 5x10' Storage locker in 1998 for $58/month. Over the last several years the company has increased this rent to an extortionate amount now of $235/month!! No reason, justification or anything else. If I were to rent tomorrow the exact same size locker right next to it, I would be charged a much lower initial rate - less than $110/month. It has cost the company NOTHING for me to keep the locker all these years. I have been a regular, reliable customer. I find this extremely dishonest. My work and living situation has not allowed me to move out or relocate.

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 8, 2022/08/16) */ In response to BBB# ******* sent by ************, please be advised that per our Lease Agreement, rent is month to month and therefore, rate is subject to periodic rent increases. The rent posted online are for new customers, subject to fluctuations. Please be informed that a Rate Reduction request was submitted today and you will be notified of the outcome anytime today. Please consider this issue taken cared of and ************ will be informed of the Company's decision on her rent. Thank you.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a perfect good paying customer at Public Storage for over a year with no problems and broke no rule or spoke to by any employee at anytime.always paid early.Account # *******************.location: ***************************.On 07/01/2022 District Manager ************ placed a notice in my storage stating I had to be out of there by 07,03,2022.This was during Memorial holiday weekend when nothing was at normal operation.Or i would lose all my property..Kicked out with reason or any violations. Prior to this I made my early July payment of $ 123.54 on 06/30/2022 for the whole month of July sevrvice.A service the storage has not provided me or was ever going to.Do to I was kicked out.They were required to refund my money in full back to the same payment method.They didnt.I called over 50 times to the manager at the location and 50 times to *************.All ignored and they have stollen my money.I have filed complaints with customer service several times and still nothing and no responses.Public storage has bad corruption in high positions. District Manager ************ has so many complaints with public storage reviews,and also expressing this ongoing complaints and corruption.and stealing on social media.That he is very slimmy,nasty,disrepectfull,and steals.Nothing done.Now im a victim.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 8, 2022/08/16) */ In response to BBB# ******* sent by *****************, we have thoroughly reviewed his account which shows that he violated his Lease Agreement by trespassing and leaving piles of trash. Camera footage noted on on 7/28 also indicated that he was accessing the building at 3:44am which is in violation of the access hours. In addition, his payment of $123.54 was returned from his Bank as chargeback. He still owes this balance and needs to make the payment to Public Storage or discuss payment options with our In house Collections at **************. There are no further details and would like to respectfully request for this issue to be considered resolved and closed. Consumer Response /* (3000, 10, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has lied on me.I did not trespassing and put trash anywhere on 07/28/2022.Because they kicked me out on 07/02/2022.I provided the that proof with the vacated letter when I filed this complaint.See attachments.Which I don't owe them anything.They owe me that money for not providing me the services of July 2022.Which see the proof of that in the attachments.Pkus tell them to provide you the video footage showing me putting trash everywhere.That's a lie.Never ever done that. Business Response /* (4000, 12, 2022/08/22) */ BBB, Please close this BBB complaint, ************* violated his Lease Agreement. He is no longer a tenant of Public Storage as of July 2, 2022. He has a zero balance and his account is closed.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 15. Tried to rent a 3rd storage unit. Began online then no one at office all day. Did not receive access or a padlock for which they show past due charges even tho I canceled and have a document that states nothing due. THEN they changed the lock on one of our other units without notice or explanation. No one has answered the office phone or replied to voicemail in weeks. I need access to my possessions.

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 8, 2022/08/20) */ ***********, Please provide the account number, phone number or e-mail address used at the time of renting with Public Storage. None of the information provide on the BBB claim would bring up your account. If you are not the tenant of record please see the information below that is stipulated in the contract that the customer signed. The contract is between the Owner and Occupant: The person(s) listed as Authorized Access Persons are solely agents of the Occupants and are not parties of the Lease/Rental Agreement, has no rights of tenancy or standing to bring any claims, or to file suit from occurrences arising from the use of the storage space.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into a storage unit and was give a rate and told the rate was for 12 months. I have been there 3 months and now my rate was increased 25% from 333.00 a month to 438.00.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 8, 2022/08/18) */ *************** BBB#******* PS#******** BBB complaint filed on behalf of *************** regarding his Rent Increase. We apologize for any inconvenience that *********** may have incurred regarding this issue. Your rental agreement is month-to-month instead of a lease. This provides flexibility for our customers based on their personal circumstances or situations. Rent Rate notification was mailed out to you on July 28, 2022, advising you that on September 1, 2022 your rent will increase to $423.00 this does not include $15.00 insurance. If price is an issue, we can always revisit what you're currently storing to see if we can find another less expensive storage unit that meets your needs. To do so, please contact your Property Manager who would be happy to help you. Please refer to* Terms and Rent on your contract. The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, *may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement and all other terms of this Lease/Rental Agreement shall remain in full force and effect. This is all stipulated in the Rental Agreement which the consumer signed. ***********, Public Storage has agreed as a one-time courtesy that you will continue to pay $318.00 per month for three (3) months only. This does not include $15.00 insurance. Your rent will increase back without further notice. Please mark your calendar to remind you of when your rent will increase back no other notice will follow. We regret that we are unable to make any further accommodations in this situation. BBB we ask that you please close this claim based on our final assessment. Consumer Response /* (3000, 10, 2022/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't honor their promotional agreement. Bait and switch. Business Response /* (4000, 12, 2022/08/23) */ BBB we have a digitally signed contract stating that *********** agreed to each section at the time of rental. Please refer to* Terms and Rent on your contract. The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, *may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement and all other terms of this Lease/Rental Agreement shall remain in full force and effect. This is all stipulated in the Rental Agreement which the consumer signed. After reviewing your account, we were able to make a rent rate adjustment to your rental rate for three months only. The total amount of your new rent rate will be $318.00, effective August 1, 2022, September and October. Please mark your calendar that on November 1, 2022 your rent will increase back to $423.00 plus $15.00 insurance total $438.00 without any further notice. No other adjustment will be made on this account as it pertains to the rent rate. BBB we ask that you please close this claim.

• Initial Complaint

  Date:07/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a reservation for a storage unit on May 7, 2022 for move in date of 5/21/22. The representative that took the reservation stated the reservation would start on 5/21/22. They instructed me to give my credit card information so that everything would be in place for the 5/21/22 move in date. No one stated that I would be charged at an earlier date. I did not receive the code or access to the unit until 5/21/22. I have documentation via an email of the date when I received the code. I was charged for the rental unit starting on 5/7/22 but did not have access or a unit until 5/21/22. Multiple calls and talked with multiple people at the storage facility. I was told that a credit would appear on my account. It has never occurred. I am told that the claim was rejected but not given a reason as to why the claim was rejected. I do not think that you should pay for a service that wasn't received. Customer Service for this business is very hard to get in touch with and doesn't seem to care about the customer experience. I would not recommend this storage facility to anyone. I will contact my credit card company for a dispute of the amount.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 8, 2022/08/19) */ ***************, we apologize for any inconvenience, that this matter may have caused. You paid to hold your reservation, your rent did not start until you moved in on May 21, 2022. May 21, 2022 through June 19, 2022 was your first 30 days. You also transfer to a larger unit on the move in day of May 21, 2022 monthly rent for the larger unit was $251.00 a month. Prorated rent June 19, 2022 to June 30, 2022, was $184.43 which was charged on June 1, 2022. July 1, 2022 through July 31, 2022 was you first full month's rent of $251.00. We show you moved out on July 21, 2022, you have a zero balance. Unfortunately, Public Storage does not prorate out. You are on a month to month rental. In order not to have owed for the month of July you would have had to move out on or before June 30, 2022. Please see insert below : 2. TERM AND RENT. The term of this Lease/Rental Agreement shall commence as of the date written above and shall continue from the first day of the month immediately following on a month-to-month basis until terminated. Occupant shall pay Owner as a monthly Rent, without deduction, prior notice, demand or billing statement, the sum noted above (plus any applicable tax imposed by any taxing authority) in advance on the first day of each month. If the term of this Lease/Rental Agreement shall commence other than on the first day of the month, Occupant shall pay a full month's Rent for the first month and shall owe a pro rata portion of the second month's Rent. Occupant understands and agrees that under no circumstances will Occupant be entitled to a refund of the first month's Rent paid upon execution of the Lease/Rental Agreement. Also, Occupant shall not be entitled to a refund of a pro rata portion of the Rent for the month in which the termination occurs. ********* if you have any more question please reach out to your Property Manager. All receipts were e-mail to the same e-mail address on your BBB complaint. BBB, we ask that you please close this claim.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved my belongings into unit A110 on 6/16/2022. I returned on 6/21/2022 to grab clothes from my storage and all of my belongings were infested by ants. I spoke with an employee at the front office to advise them of the issue and request that something be done to rectify the situation. They emailed the management team for a resolution but no resolution was provided. My belongings are still infested with ants as of today 7/27/2022 with no resolution. I have withheld payment, however, they have locked me out of my unit and have not done anything to fix the any problem. I need assistance in resolving this matter since attempts to work directly with the business has not been successful.

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/03) */ BBB, Our District Manager ****** spoke with ********* regarding his concerns. We had Terminix Service his unit on 8/1 for the ant issue. Advised customer of different options for him such as transferring spaces to avoid the current issue he is facing. Customer advised he would get back to me on this if he wanting to move forward with a transfer. Our District Manager ****** @ ************ ext. ****, would follow up with ********* once the credit is approved. Issued a credit for the month of July as the customer expressed they weren't able to utilize their space.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ passed away 1/6/22. Currently there is a storage unit (****) at Public Storage in his name. The address: **************************************************, account# ******** Mr. ***** left no will. His daughter, *************, me, his estranged wife ******* *****, have had the fees paid monthly until July, 2022 when the payment fell so far behind, the unit was setup for auction on 7.18.22. I brought the account up to date including all fees issued by Public Storage on 7.15.23. The form they asked the family to sign, "NJ release & Indemnification agreement was finally filled out correctly, notarized and handed back to Public Storage on 7.22.22. The death cert was scanned in on 7 15.22 We were told by *******, and ********* that this request would be expedited by their legal department because of the delay earlier with the original NJR& IA. We were not told of this lead time for from the legal dept We are trying to avoid August '22 fees. Is there anyway we can reach out to a responsible party/department at Public Storage to help this family remove the contents and close the account? The only answer I get from the staff is, "Nothing yet", "We will call you" we still have arrange for a moving truck/van or van/truck to remove the contents. Please advise. Please and thank you

  Business Response

  Date: 08/11/2022

  Consumer Response /* (2000, 9, 2022/08/11) */ The matter has been resolved. At the 11th hour, PS finally decided all paperwork was in order and allowed us to clear the unit before August 1st.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  68.4% rate increase in 2 1/2 years. Moved in Dec 2019. After about 6 months, July 2020, rate went up by about 10%. Not a welcome increase but tolerable. about 8 months after that, April 2021, rate went up about another 10%. Not only that but access hours were reduced. Higher rate combined with reduced service. Then about 8 months after that, January 2022, the rate was increased another 40%! Several attempts were made to appeal to Public Storage that these rate increases were unacceptable. The response received is always "the increases represent the market rate". Note that Public Storage is by far the largest storage provider in my area and as such they are in a position to dictate the market rate. They are almost a monopoly. Most recently I contacted Public Storage since they are advertising an identical storage unit at my location for a significantly lower price. Their response was that that is the rate for new customers and would not adjust my rate to the new-customer rate. It seems they realize that once they lock in a customer it is often very difficult for the customer to just up and leave to another company - especially since there are few options other than Public Storage.

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 5, 2022/07/27) */ **************************************** BBB complaint filed on behalf of ******* ******** regarding his Rent Increase. We apologize for any inconvenience that **. ******** may have incurred regarding this issue. Your rental agreement is month-to-month instead of a lease. This provides flexibility for our customers based on their personal circumstances or situations. If price is an issue, we can always revisit what you're currently storing to see if we can find another less expensive storage unit that meets your needs. You currently a 10x20 which is one of the larger units. To do so, please contact your Property Manager who would be happy to help you. Please refer to* Terms and Rent on your contract. The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, *may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement and all other terms of this Lease/Rental Agreement shall remain in full force and effect. This is all stipulated in the Rental Agreement which the consumer signed. We regret that we are unable to make any further accommodations in this situation. BBB we ask that you please close this claim based on our final assessment. Consumer Response /* (3000, 7, 2022/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Public Storage's response amounts to a fill-in-the-blank boiler plate letter that they have provided to complaints by other customers. They fail to address any specifics of my complaint. As such I will not close or retract my complaint as provided to the BBB. Business Response /* (4000, 16, 2022/08/16) */ **. ********, Your rental agreement is month-to-month instead of a lease. This provides flexibility for our customers based on their personal circumstances or situations. Please refer to* Terms and Rent on your contract. The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, *may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement and all other terms of this Lease/Rental Agreement shall remain in full force and effect. This is all stipulated in the Rental Agreement which the consumer signed. BBB, The last rent increase notice was send on December 1, 2021, to be increased on January 1, 2022. On December 13, 2021, **. ******** called and spoke with a Customer Service agent who informed him that we could only make a one-time credit adjustment for $98.00 which would be applied toward his rent increase for January 1, 2022. Allowing him to pay the same rent rate as the month before $247.00. No other adjustment would be made as it pertained to his Rent Increase. March rent would be $345.00 until further notice. If price is an issue, we can always revisit what you're currently storing to see if we can find another less expensive storage unit that meets your needs. You currently a 10x20 which is one of the larger units. To do so, please contact your Property Manager who would be happy to help you. You can check the price of other 10x20 units at this location and if one is available and at a lower rate you are welcome to moving into the unit. By moving all item from the existing unit to the empty unit). Please see Property Manager. We regret that we are unable to make any further accommodations in this situation.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Public storage constantly raises prices when asked about it I was told prices are raised when necessary. After 2 months my rent went up $20 a few months later $5 a few months after that it went up $37!!! Not only that they also add a different late fee and returned check fee without notice if the change. You sign up for a very low reasonable price that's their way of getting you in the storage unit and then immediately the price starts rising

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/27) */ ************** BBB#******* PS#******** BBB complaint filed on behalf of ************** regarding her Rent Increase. We are responding to the BBB Case for ********* regarding her Rent Rate Increase. We apologize for any inconvenience that ********* may have incurred regarding this issue. Your rental agreement is month-to-month instead of a lease. This provides flexibility for our customers based on their personal circumstances or situations. If price is an issue, we can always revisit what you're currently storing to see if we can find another less expensive storage unit that meets your needs. You currently a 10x10 which is one of the larger units. To do so, please contact your Property Manager who would be happy to help you. Please refer to* Terms and Rent on your contract. The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, *may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement and all other terms of this Lease/Rental Agreement shall remain in full force and effect. This is all stipulated in the Rental Agreement which the consumer signed. ********* see below: In March, 2021 your monthly rent was $81.00 a month. Late fee $20.00 Total $101.00 On April 29, 2021 a Rent Increase Notice was e-mail to the same e-mail address on your BBB complaint advising you your rent will increase on June 1, 2021 to $106.00. On January 27, 2022 a Rent Increase Notice was e-mail again, advising you that your rent would be increase to $137.00 on March 1, 2022. On this day you call to see if we could assist you with keeping your rent the same, we advised you that you had to pay the $137.00 this month (March) but for April you would be able to continue to pay the $106.00 for three (3) months only. At which time after the 3 month the rent would automatically without notice increase to the $137.00. On July 1, 2022 the $137.00 was due, on July 5, you logged into the Mobile/App to make your payment of $137.00. The check returned back to Public Storage on July 11, 2022, Insufficient fund fee is $25.00 plus Late fee for July is $27.40 given you a total due of $189.40. A full payment was made on July 25, 2022 in full you currently have a zero balance and you monthly rent is $137.00. We regret that we are unable to make any further accommodations in this situation. BBB we ask that you please close this claim based on our final assessment.