Business ProfileforAuto Speed, Inc.

On May 6th we drove up from ******** because we saw that Auto Speed had a 2011 ****** Sienna for sale. Note: my husband and myself have very good jobs, and excellent credit (in the 800s) , but we decided to go with this dealership because they had the exact Sienna that we had our heart set on. We have two children, one is 9 and one is only 7 months. We took our Saturday trip up to Los Angeles County with a check in hand to purchase the van. We also purchased the extended warranty that we were told would cover basically anything major. We asked for no extras or discounts, just honesty about the vehicle. We were told it was perfect, had one owner and had records of being serviced timely. Here comes 9 days and a few hundred miles after purchase (100 of which was driving it home), my husband, baby and myself were off to do a little shopping at Trader ***'s. We got less than a mile out of our housing community and the van completely went into a stuck gear and wouldn't drive. We immediately had to pull over and then we heard a noise. The check engine light went on along with a few other lights. My husband was able to use a car computer to see what the code was and it indicated a sensor within the transmission was having trouble. We had the van towed to AAMCO and they informed us that the transmission was failing. We obviously called Auto Speed to inform of this and no one there has had the decency to contact us back.... 9 days, guys. The warranty we purchased is now questioning AAMCO because the car wasn't even in our possession for 10 days. My family is out of a vehicle. I have no words for this type is transaction and poor/unethical business practices. I'm floored Auto Speed wouldn't even return our call and be seemingly so beyond dishonest when they saw this young family come in and purchase from them. I've heard that there are shady dealerships in the world, but never would I ever expect this to happen to me. Please do not purchase from this "dealership".