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ComplaintsforAuto Speed, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 6th we drove up from ******** because we saw that Auto Speed had a 2011 ****** Sienna for sale. Note: my husband and myself have very good jobs, and excellent credit (in the 800s) , but we decided to go with this dealership because they had the exact Sienna that we had our heart set on. We have two children, one is 9 and one is only 7 months. We took our Saturday trip up to Los Angeles County with a check in hand to purchase the van. We also purchased the extended warranty that we were told would cover basically anything major. We asked for no extras or discounts, just honesty about the vehicle. We were told it was perfect, had one owner and had records of being serviced timely. Here comes 9 days and a few hundred miles after purchase (100 of which was driving it home), my husband, baby and myself were off to do a little shopping at Trader ***'s. We got less than a mile out of our housing community and the van completely went into a stuck gear and wouldn't drive. We immediately had to pull over and then we heard a noise. The check engine light went on along with a few other lights. My husband was able to use a car computer to see what the code was and it indicated a sensor within the transmission was having trouble. We had the van towed to AAMCO and they informed us that the transmission was failing. We obviously called Auto Speed to inform of this and no one there has had the decency to contact us back.... 9 days, guys. The warranty we purchased is now questioning AAMCO because the car wasn't even in our possession for 10 days. My family is out of a vehicle. I have no words for this type is transaction and poor/unethical business practices. I'm floored Auto Speed wouldn't even return our call and be seemingly so beyond dishonest when they saw this young family come in and purchase from them. I've heard that there are shady dealerships in the world, but never would I ever expect this to happen to me. Please do not purchase from this "dealership".Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 8, 2022, I paid Auto Speed Inc $3,000 as a down payment on a 2008 Nissan Altima 2.5 s coupe with a bent wheel. As soon as I got on the highway it began shaking so badly I thought I might crash. I got it to a repair shop which found that the wheel had shredded the tire, so it's fortunate the tire didn't blow. The shop also found a myriad of additional problems and said it had obviously been in an accident even though it had a clean Carfax. Auto Speed said they would reimburse me for the new tire and wheel and even sent me a picture of the check, which of course they never sent. They submitted my loan application with a three year warranty that I never requested, but can't use now because it doesn't cover pre-existing conditions. They also said the AC just needed a charge and the TPMS light was on because the tires needed inflated, but the AC is broken and the bent wheel had a broken sensor.Initial Complaint
03/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a car on 2/27/22 from Auto Speed Inc for about ******* The very next day I used the car and the transmission began to fail. I took it to my mechanic and they said there was a problem with the transmission. I called the dealer and was told they couldn't do anything about it. We've been calling everyday and they keep dismissing us saying whoever is in charge "is never in". The only person that would talk to me from the dealer is ***** ************************. And they keep saying that they can't do anything and I have to pay out of pocket for the fix which is estimated to cost around ******* *** . They sold me a car and told me it had no problems, when in reality that transmission is messed up. I would like to get my money back or have them pay that repair. Yet they keep wiping their hands. That car didn't even last 1 day.Initial Complaint
02/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to this dealership **** *** **** purchased a car by running my credit and putting down ****$ to help get financed for a car. I purchased a ***************** and then I noticed the A/C was acting weird and they promised to fix and never did, then only after 3 months of having the car it started running hot. I wasn't worried because they had talked me into buying the warranty and I thought it would be taken care of. The company that furnished the warranty recommended that I take it to *********************** I took it there only to find out that this cars entire coolant system was gone due to it having hardened sludge from prior to me buying it and the Transmission was gone too. I tried to reach out to **** the owner and he's not returning my calls or emails. I work hard and was just trying to buy a car to support my family and now I'm out ******$ because this car doesn't work and I have to pay a monthly car note for a car that's parked and been parked 3 months after I bought it.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.