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Business Profile

Used Car Dealers

Auto Speed, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had this vehicle for about 3 years every 6 months im having to fix something they stated they would fix some items in the car as well the handle the back light the sun visor and other stuff with the seat every time I've called them to get it fixed they said they would call me back in 15 minutes and never called me back that happened for about 2 years before I stopped calling because nothing was being done like they said they do

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used car as-is on Nov 10, 2024 from Auto Speed. I have a *** warranty to fix my car with any applicable issues over the next 2 years. I believe they sold me a lemon. I went to ******************* to get my vehicle inspected and the tire patched (not repairable). After they finished, they gave me a list of issues wrong with the car, that was not disclosed at the time of sale. I went back to ATD a few days later to replace my tires, and a different employee said that its illegal in the state of ********** to sell a vehicle with tire treads that low. Its a safety issue and he advised me to contact BBB to get the dealer to pay for all of the repairs that my car actually needs. I know I bought the car as-is so I understand some things are my responsibility; but why are you not allowing me to get the covered parts fixed? Ive called the dealer a few times over the past couple days and if they actually pick up the phone, they either say they will get back to me, or that the finance manager is out of town. This is getting ridiculous and I need help. I transport individuals in my car for my job, and now Im missing work because of this ongoing issue.

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 6th we drove up from ******** because we saw that Auto Speed had a 2011 ****** Sienna for sale. Note: my husband and myself have very good jobs, and excellent credit (in the 800s) , but we decided to go with this dealership because they had the exact Sienna that we had our heart set on. We have two children, one is 9 and one is only 7 months. We took our Saturday trip up to Los Angeles County with a check in hand to purchase the van. We also purchased the extended warranty that we were told would cover basically anything major. We asked for no extras or discounts, just honesty about the vehicle. We were told it was perfect, had one owner and had records of being serviced timely. Here comes 9 days and a few hundred miles after purchase (100 of which was driving it home), my husband, baby and myself were off to do a little shopping at Trader ***'s. We got less than a mile out of our housing community and the van completely went into a stuck gear and wouldn't drive. We immediately had to pull over and then we heard a noise. The check engine light went on along with a few other lights. My husband was able to use a car computer to see what the code was and it indicated a sensor within the transmission was having trouble. We had the van towed to AAMCO and they informed us that the transmission was failing. We obviously called Auto Speed to inform of this and no one there has had the decency to contact us back.... 9 days, guys. The warranty we purchased is now questioning AAMCO because the car wasn't even in our possession for 10 days. My family is out of a vehicle. I have no words for this type is transaction and poor/unethical business practices. I'm floored Auto Speed wouldn't even return our call and be seemingly so beyond dishonest when they saw this young family come in and purchase from them. I've heard that there are shady dealerships in the world, but never would I ever expect this to happen to me. Please do not purchase from this "dealership".

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 8, 2022, I paid Auto Speed Inc $3,000 as a down payment on a 2008 Nissan Altima 2.5 s coupe with a bent wheel. As soon as I got on the highway it began shaking so badly I thought I might crash. I got it to a repair shop which found that the wheel had shredded the tire, so it's fortunate the tire didn't blow. The shop also found a myriad of additional problems and said it had obviously been in an accident even though it had a clean Carfax. Auto Speed said they would reimburse me for the new tire and wheel and even sent me a picture of the check, which of course they never sent. They submitted my loan application with a three year warranty that I never requested, but can't use now because it doesn't cover pre-existing conditions. They also said the AC just needed a charge and the TPMS light was on because the tires needed inflated, but the AC is broken and the bent wheel had a broken sensor.

Auto Speed, Inc. is NOT a BBB Accredited Business.

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