ComplaintsforBlue Fountain Pools and Spas, Inc.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed the contract on 4/2021 and they finished the work on 6/2022 . It took them 14 months to complete the job, this 14 months was time of suffering with this in professional company. They used in licensed contractors to do our pool plumbing and electrical now we are stuck with a poor quality job. I contacted Pentair pump warranty to come to check why is the pump not working properly, they sent their technician and figured out that the electric work is not done properly. I tried to call blue fountain after I sent them the letter from the **************** but they are not responding and not answering my calls back. Left many messages and no response. They did very poor quality job using unlicensed people and they cheated on the equipment they installed. I have my contract to install everything Pentair brand but they installed different name for ozone system. Coping starts to crack and stones start to break. Very bad company with poor service and quality. Owner ***** does not care about customers, Denies and ****** by the front desk not answering calls and emails. Once they got the money they do not honor any warranty. It was a big mistake that I let them to build my pool.

  Business response

  11/10/2023

  We disagree 100% with this customer's comments. Blue ******************************************* builds beautiful/quality pools and we are always here to answer all customer calls. The "Warranty" issue has been received by **, and it's being taken care of as we speak.

  Blue Fountain Pools Management

   

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Blue Fountain Pools and Spas is a very unprofessional business that do not attend to their customers. My pool was given to me in February 2022 which they claimed was "finished". One of the many complaints I have was they did not do the acid wash when building my pool. I contacted their offices numerous of times and let a countless amount of voicemails until they finally contacted me back and admitted it was their mistake. They finally came to fix their mistake about 3 weeks ago and meanwhile trying to fix their error they ended up doing a terrible job as well ruined the tile that goes around the pool. Another complaint is that the coping is already cracking within just over a year of it being built. I want to emphasis on the part that they do not pick up the phone and will go weeks without contacting back. I would like to get a resolution to this problem not a bunch of excuses that I have been given.

  Business response

  07/12/2023

  Blue Fountain Pools is NOT responsible for plaster discoloration. Please refer to the back of your contract for the details.

• Initial Complaint

  10/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We are having problems with the coping our pool was supposed to be done within 12 weeks after contract was signed June 25,2001 it's still not done it's been more than one year since we signed the contract our coping was cracked on 3 pieces 2 of them were replaced the other patch up it looks horrible and in the process the guy cracked our cement and tried to patch it up. We don't have a problem paying but they need to fix the problems first.I want the piece of patched coping to get replaced along with cement that was cracked and also if anything else breaks or cracks I want that replaced as well not patched up like *************** has been doing. I want them to stop wasting time and do it right because this project is taking way to long. Once this is fix I will let finance company know to release payment to them.

  Business response

  10/27/2022

  Business Response /* (1000, 5, 2022/10/11) */ As of today (10/11/2022) the coping has been replaced and customer has released our payment. Consumer Response /* (3000, 7, 2022/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The coping is done but the pool is still not finished it's taking way too long to complete. There's trash inside pool that needs to get cleaned out to get plastered and they still can't give us a date to when the project will be finished. They are so unorganized. Business Response /* (4000, 9, 2022/10/12) */ We are finishing the job Consumer Response /* (4200, 11, 2022/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) What about the 20 preliminary notice that was sent for mechanics lien? We already paid what you asked for. Business Response /* (4000, 13, 2022/10/17) */ Plaster is done today 10/17/22. The pool will have water tomorrow and it's completed. Consumer Response /* (4200, 15, 2022/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes pool is almost done. It still needs to pass final inspection. But what about the mechanics lien? What happens with that? You send me a 20 day preliminary notice. Business Response /* (4000, 17, 2022/10/18) */ 20 day prelim is NOT a mechanic lien. There will be no need for mechanic lien if we get paid for plaster in a couple days. Payment is due now (Not after final inspection). Consumer Response /* (4200, 19, 2022/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) You're getting your money. It took 16 months to finish a pool that should've been completed in no more than 4 months so unprofessional. Don't recommend this company to anyone. They use the cheapest materials, didn't want to fix things only patch up. Wanted to put a mechanic lien for payment when the job wasn't even completed I asked several times to replace coping and all they would do was send Francisco over to patch it up. He came out 3 times to patch up instead of replacing it. That was just a waste of time. I give them a 0 on a scale from 1 to 10.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After the completion of our swimming pool, we were advised that the concrete coping would in cure in approx. 28 days. We began to notice discoloration and big dark spots all over the coping but were assured it would fade away. Well, after 6 months of emailing, texting and making phone calls to the company, all we got were in excuses. The coping discolored even more and made the swimming pool look 20 years old. After much research, I knew we were poured a bad batch of concrete. We should have known the integrity of this company once we found all the bad reviews on the internet including Yelp. One of my sheer descents was also installed crooked and let me tell you, once it's in the cement, it cannot be fixed so I have to live with a crooked waterfall. The plaster crew also forgot to install eyeball fittings in the return lines and left a huge messes everywhere. Plaster splatter everywhere, just look at the pictures. I spent numerous weekends cleaning up after them. They also power washed the pebble plaster and chipped the coping in so many areas. The communication is horrible, you have to babysit the entire project after hiring someone to do this for you. They are very defensive if you voice out your concerns and do not follow up with you. They left piles of debris and trash after every phase and do not clean up after themselves. I tried texting numerous times and no response. After 6 months of waiting, I had to get the coping fixed. I spent $***** out of my own pocket to get the coping stained & sealed since Blue Fountain Pool and Spas would not fix their mistake. I spent approx. ******* for my swimming pool and all I asked was to be reimbursed ******* the money I spent to get the coping fixed. Attached is the invoice to get the coping fixed, cancelled check to prove payment, screenshots of emails & text messages with no responses. Please help me get reimbursed, feel free to reach out to me if you have any further questions.

  Business response

  07/06/2022

  Business Response /* (1000, 5, 2022/06/15) */ Slight discoloration of poured in place concrete coping is normal and has nothing to do with bad batch of concrete. All other issues have been taken care of.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  4/8/21 signed a contract for pool construction no respond and was ignored till 7/15/21 I asked to see the planning and 3D and got ignored Mid July 2021 they wanted to force a wrong design on us, we refused, they threatened with extra cost Fixed design end of July and ignored us till 8/27/21 start to dig (2 days) did rebar after calling them many times on 9/9 collect $***** on 9/10 from me punished us by stopping the plumber to finish the job he started, bec. we communicate with him 9/15, almost 6 months, we are left with unsafe backyard all dogged through and no answering phone calls or warning or caution tape around the project Digging and rebar stages was without supervision, i had to fix all of workers mistakes No response from company and does not allow me to talk to ***** the owner Sent us kind of a threat that they won't finish the job and leave us hanging Contacted ****** ******** (sales agent) lic# XXXXXXX he told me I do not want to hear about these problems and delay

  Business response

  11/05/2021

  Business Response /* (1000, 5, 2021/10/01) */ Everything mentioned by the customer is 100% incorrect and a whole lot of exaggerations. The project is moving along as it was planned and it will be completed in a timely fashion. Consumer Response /* (3000, 7, 2021/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As homeowner I did not exaggerate facts.Project was planned to be done by Sept 01,2021.Today is 10/13/2021 and we did not do the shotcrete yet. On 09/27/21 Denise called from office and said that they scheduled the shotcrete on 09/30/21. My wife told her that the water pressure went down and we need the plumber to come and check for water leaks, she said she will let them know and call us right back, but NO response. The day before (9/29/2021), the project manger came and just reset the pressure and said we will see tomorrow. The concrete guys came to do the shotcrete early the next morning. I had to check the pressure and the water pressure was low. I called the project manager and he called the whole process off and sent the the plumber and turned out that it was a leak from the spa pipe that he replaced. I am the homeowner who watch for the project problems and ask to be fixed. Blue fountains company did not treat me professionally to send professional to do or check the work that is done. I called the project manager two times after the plumber fixed the leaking pipe from the spa to send the plumber back again to check for the water pressure that keep going down and finally they told me there is no more leaks but the pressure goes down because of the cold weather. I accepted and then the project manager called me and said that the shotcrete is scheduled for 10/14/21 but Frank the owner wants the money in a cashier check, I told him that I can pay using a personal check or quick pay zelle to have some kind of proof that I paid ( because last payment I asked for a receipt and they said they will send me one and they did NOT send it), He insisted and this made me feel uncomfortable for the suspicious request. The amount almost is $ ******. That will make them have a total payment of almost $ ******* . The whole project is $******. I asked him why a cashier check? He said because I complained to BBB and wrote a bad review on the company's website so they do not trust me. That request made me very uncomfortable and I felt that they are not a trust worthy company specially they told me that my pool equipment are not ordered yet and there is a pump shortage. I told the project manager that the company owner's request made me feel uncomfortable and I want to see my equipment ready before we get the concrete job done and pay them this high amount of money. The project manager called the company owner and they called everything off till they order the equipments. I signed the contract on April 2021 and paid the deposit and then the first payment ($******) without any delay and still after 6 month they did not order my equipments and I do not know what they are planning for as punishment because I contacted BBB. Blue Fountains is not straight forward with us and I'm not able to communicate with the owner who gives a blindly orders to his crew and I have to deal with it. One month now after I wrote this complain to BBB and we are the same nothing got moved forward in the project. All I want as a homeowner is for the project to get done and for the company to get their money . As homeowner I don't have time for games, I want the project to be done, this started to cause a lot of stress to me and my family. Business Response /* (4000, 9, 2021/10/19) */ The equipment has been ordered more than 30 days ago. Because of shortage, it has not been delivered yet. The homeowner refusal of paying for shotcrete is delaying the project. Once we get confirmation from the homeowner that he is ready to pay for shotcrete, we will schedule the shotcrete and move the project forward. The equipment IS NOT NEEDED at this time in order to move the project forward. The equipment should arrive by the time we are done with shotcrete and tile and coping.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩