Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 10 April 2025, I received email notification from COX that my bill was coming due on 17 April 2025. Today, 11 April 2025, the USPS notified me via email that my paper COX bill should be delivered today. I don’t want autopay, and I don’t want to mail a check without a physical bill (which I still don't have), so I’m stuck. Assuming I do receive my bill later today, 11 April 2025, and I then mail the payment tomorrow, on 12 April 2025, I’m suspicious that COX would not receive my payment, nor would be able to process it before the 17 April 2025 due date, thus incurring a late fee. I then called COX customer service, and after 75 minutes of chat, I was able to get a seven day extension, which should resolve my issue for this month. That said, I still have two concerns; (1) That short response times for paying COX bills are a regular occurrence (although this was easily the shortest, and I probably wouldn’t meet the due date without special attention on my part), and (2) COX customer service couldn’t tell me when my bill had been mailed. It’s entirely possible that the USPS has consistently held/misplaced my bill, but it’s also entirely possible that COX doesn’t mail them until just a few days before I receive them. I’m aware that the CPUC has a 19 day delinquency allowance after mailing. I’m trying to find out why my bills don’t meet this allowance.

  Business Response

  Date: 04/15/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  ***** S.
  Executive Resolutions
  Cox Communications, Southwest Region
  

  Customer Answer

  Date: 04/21/2025

  
  Complaint: 23193301
  
  I am rejecting this response because: 

  I'm not able to "speak" with COX, so need to interact via text or email. I have tried to make this clear to COX, but haven't received a response back via text or email as to my limitations. 

  COX was unclear with me via recent email and voice messages that they needed to speak with me to verify my account. I've asked for options twice now, and had no response. 

  I feel it is up to COX to reach out to me via text or email to resolve my complaint. Discussing this over the phone is not an option. 

  Regards,
  
  C**** ***
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 04/23/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and are working to provide a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ***** S.
  Executive Resolutions
  Cox Communications

  Customer Answer

  Date: 04/23/2025

  
  
  Complaint: 23193301
  
  I am rejecting this response because:

  COX has not provide me with proof or a statement that they mail me my bill within the 19 day regulatory requirement. 

  Regards,
  
  C**** ***
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 04/26/2025

  Documentation that COX's bill mailing policy does not meet regulatory requirements.  

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each month bill was due on the 6th…. Paid prior to that date. Sold home , closing on the 6th… morning of closing went to local cox store and returned all equipment, telling employee today please disconnect service as we are moving today and won’t need cox. Service. Employee reassures that service is disconnected and we don’t owe any money. Later on in thr same month we receive phone calls from cox…. We have outstanding bill…$160.. we are told that billing cycle runs from 17 Of month to 16 of month.. we cancelled service on 6 of month so we owe money… however, if we do not pay bill by 6 of month we will be disconnected on the 7??????…. Yet we turned in equipment on 6.. cancel service on 6… they still bill us… and.. online we couldn’t access account…. Message says…. Account closed!!!! Insane

  Business Response

  Date: 03/05/2025

  Dear BBB, 
  
  Cox Communications responds to BBB Complaint and rebuttal ID# 23004969 filed with your office on March 3, 2025 
  
  Based on our research, no discrepancies were found. We attempted to contact the customer twice but were unsuccessful. The customer's billing cycle runs from the 17th of each month to the 16th of the following month. The customer cancelled their service on February 6, 2025. Consequently, they were charged for the period from January 17, 2025, to February 6, 2025. At a rate of approximately $8.00 per day, the customer used the service for 20 days, resulting in a total charge of approximately $160.00.  
  
  We have provided the customer with our direct contact information should they have any additional questions or concerns regarding this matter.   
  
  We appreciate the opportunity that the BBB has given to us to assist our customers.  
  
  Sincerely, 
  Executive Resolutions 
  Cox Communications, Eastern Region 

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23004969, and find that this resolution is satisfactory to me.

  Please consider this issue resolved.

  Regards,

  
  K**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Cox around July 2024 with a security deposit of $50. I've cancelled my service on December 14th 2024 and returned my equipment. Cox should return my security deposit plus portion of unearned monthly payment in total of $72.85. I've made 2 calls inquiry about this issue, first call, the customer service advises that it was returned to my credit card while it wasn't. The second call, the customer service told me that they would send a check but unable since I dont put a forwarding address, then advises me to go to Cox local store to ask them for regular check. What kind of excuses is this? this is unacceptable. I don't want to waste my time for such a simple thing that could be solved easily.

  Business Response

  Date: 02/27/2025

  Hi R****** ******** I’m Tammy with Cox Communications, following up to address your concern. We truly regret any inconvenience this issue has caused. I attempted to contact you today, February 20 at 8:33 am, on the telephone number ending in 0558. I’m following up via email to ensure you received my call. Please give me a call back at your earliest convenience on my direct extension ###-###-####, Monday-Friday 8:00 a.m. to 4:30 p.m. PST. This email is a shared inbox, so calling me directly will provide you the fastest resolution. I look forward to speaking with you soon. T**** | Executive Resolution Specialist, West Cox Communications, Inc. | **** ******* ***d | San Diego, CA 92105 ?: ###-###-####

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint in reference to Cox billing practices. My bill two years ago was $185.00. There were gradual increases that complained about. My most recent bill is 273.00. That is a huge increase in 2 years. I was not warned of the increase. I was told, it was on my bill. I don't receive a paper bill. I receive an email when the bill is due. Cox practices are harmful to the working. Most of the shows are reruns. When calling, everyone gives a round about answer. I should not have a bill this high. 2-3 per week the cable or internet is out. I am tired of calling.

  Business Response

  Date: 02/13/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue started September 6th, 2024 when I downgraded my cable service to a level requiring a different modem. The customer service rep was in India and had extremely poor communication skills as I could not understand most of what he said and I know he did not understand me either. He was also apparently brand new as he had to leave the phone and consult his supervisor two times. When I finally got the requested change accomplished, I asked him about the two boxes for the service level I was cancelling and what I should do with them. He left the phone to ask his supervisor and returned to tell me Cox didn't want them back so I should discard them which I did. Three days later I get an email from Cox stating to return the boxes. I checked my bill and there were charges of $210.00 for the two boxes. I called and spoke with a supervisor asking if they recorded the customer service calls and he said yes. I requested he do so and he said he would. Two weeks later I get a message stating he couldn't find the conversation so I had to pay the $210.00. He then proceeded to tell me "besides, no one at Cox would ever say not to return the boxes". He did not look for the conversation. I just paid the $210.00 to get this over with. I was so disgusted at this point that I decided to cancel everything with Cox including the lower tier cable service I had just downgraded to and my phone service. When I went to return the boxes at the Cox store they told me I still owed the $210.00. I proceeded to explain everything that transpired from beginning to end and the manager overheard me say the service rep didn't understand English very well. He had the girl in the store push me out the front door and he came outside yelling at me calling me a racist over and over. He didn't listen to me and just kept yelling and calling me names.

  Business Response

  Date: 02/07/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution. We have issued a refund in the amount of $322. We have contacted Mr. Panetta and explained the instruction to follow in order to receive his E-Refund.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 

  Customer Answer

  Date: 02/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22894847, and find that this resolution is satisfactory to me.
  
  Regards,
  
  V****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cox assessed me a $25 charge when there is some billing problem on their end. I have no idea why this occurred. I always pay my bill on time despite having problems with the internet. I was told weeks ago that there was a ticket open to remove the charge. It still hasn't been removed. I would like it to be removed as promised to me that it would be removed.

  Business Response

  Date: 02/03/2025

  
  
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. 
  Our Executive Escalation team member spoke with you regarding your Cox account on February 3rd, 2025, and have provided a resolution for the concerns brought up in your complaint.  
  If you have any questions or concerns regarding your account, please contact our Customer Service department at ###-###-####. 
  
  Best Regards,? 
  
  COX – West Region 
  ----------------------------------------------------------------------------------------? 
  The Executive Escalations Team? 

  Business Response

  Date: 02/10/2025

  Dear Mr. H******, Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. Our Executive Escalation team member spoke with you regarding your Cox account on February 3rd, 2025, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our Customer Service department at ###-###-####. Best Regards,? ? COX – West Region ----------------------------------------------------------------------------------------? The Executive Escalations Team

  Customer Answer

  Date: 02/18/2025

  
  Complaint: 22888666
  
  I am rejecting this response because:

  I apologize that I did not respond fast enough. The long weekend is hard, as we have no childcare on Friday and today.

  Cox has reached out to me. However, they have not fully resolved the complaint. I still do not have adequate internet speed. They sent someone, but he was not able to address my issue. 

  
  
  Regards,
  
  ******** H******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/19/2025

  Dear ******** H******,
  
  Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Better Business Bureau.
  
  We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful.  Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution.
  
  If you have any questions or concerns regarding your account, please contact our Customer Service department at 844-303-1028
  
  
  Best Regards,
  
  COX – West Region
  ----------------------------------------------------------------------------------------
  The Executive Escalations Team

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had internet service through Cox for over 20 years. The internet service comes with a specific level of data usage and then the customer can add additional data for an additional charge or choose unlimited data for an even higher charge. I have had periods over the past several years in which I have added additional data, or the unlimited data, for periods of time. Recently, over the past several months I have had the "500GB additional data" added to my account for $30 extra per month. Four weeks ago I went online to try to remove that additional charge as I have done in the past. However, Cox has made it so that a customer cant make that billing change online any longer. You must call or chat with an agent. I have tried over 25 times to chat or call to get an agent to remove the additional charge with no success! I have wasted many hours chatting/texting with agents only to be told they can't assist and will need to transfer me to a "retention" team which never are available. At this point, I can only assume that Cox is knowingly trying to "lock" their customers into charges and make it impossible to make changes to lower their bills. It is further telling that if I want to add additional services to my bill I can easily make those changes online! It is only when I want to decrease my service or lower my bill that they make it not available online! To make this right, I want the additional $30 charge immediately removed. In addition, I want a 3 month credit ($90) added to the account since I have been trying to deal with this for the past several weeks.

  Business Response

  Date: 01/13/2025

  Dear M****** ******,
  
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
  service we provide to our customers.
  
  Our Executive Escalation team member was unable to speak with you regarding your Cox account on January 13, 2024, and your concerns brought up in your complaint have been resolved.
  
  If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
  
  Best Regards, 
  
  COX – West Region
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 
  

  Customer Answer

  Date: 01/14/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22798747, and find that this resolution is satisfactory to me.
  
  Regards,
  
  M****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm so over the lies and unwilling to help from Cox Communications. I purchased a modem from Cox several years ago for I think was around $300 (I never once paid a rental fee the entire time I've had the modem -- even when it stopped working). They are now telling me because I had to move out of my rental property without notice, that I have to go dig in a 10x40 storage unit and have this returned within the next 15 days or I'm going to be charged a none item return fee (which is an amount they can't disclose). We are currently experiencing extremely cold weather and getting ready for 2-4+ inches of snow starting tomorrow. I don't have time to pull everything out of a 10x40 storage unit to attempt to find the modem I purchased from Cox years ago, nor should I have to return something I outright paid for. If I have to return the modem, then I want my money back for it. I just want this resolved so I don't have to pay a return item fee for something I purchased and I don't ever have to deal with this worthless company ever again

  Business Response

  Date: 01/09/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution. The customer was advised the equipment needing to be returned was in fact a Cox telephone modem. They were advised there are no charges associated monthly with that type of equipment which is why they did not have a rental fee. Due to no access to the equipment, we have agreed to place the modem in a lost status to prevent any future charges. 
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ******** D.
  Executive Resolution Specialist
  Cox Communications, Central Region

  Customer Answer

  Date: 01/09/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22764009, and find that this resolution is satisfactory to me.
  
  Regards,
  
  J** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November, I received a bill from Cox Communications for services I did not order. I contacted their customer service trying to resolve this, but I keep receiving bills. I am a former customer. I previously had service at my address which is in an apartment complex owned by the University of Oklahoma. To start the service, there was some special account or setup they had to do manually. All I needed was internet service, but I think it was part of a package with cable and a phone service which I did not use. I had service for a couple years and started having frequent outages and then no internet service at all. I attempted to resolve it and eventually canceled it in 2023. I returned the equipment to the store in-person and my service was canceled with no balance due. In November of 2024, I received a bill out of nowhere for service that I did not order or grant anyone permission to start. It shows my name and address on the bill. I don't know if the service is actually active in my apartment as I do not want or use their service. The first representative I spoke to instructed me to file a report for identity theft. However, after explaining the situation to their identity theft team, they said I had to contact their customer service dept. to resolve it. So I called Cox customer service again and explained the situation once more to a different representative, and they said my old account was probably reactivated when they activated a neighboring apartment. He said the service had to be started manually in the back office or something like that. He told me he would notify management and they would fix it and I wouldn't owe anything. On December 27th, I received another bill stating the balance was overdue, so I mailed a letter to the PO box address on the bill. On December 30th, I received another notice stating the balance is due.

  Business Response

  Date: 01/08/2025

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution, we called the number provided on the complaint twice today at 9:50 am CT., the mailbox is full, and we were unable to leave a message
  
  Thank you for your time and consideration.
  
  Executive Resolution Specialist
  Cox Communications, Central Region
  

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/24, I contacted Cox Communications' customer support to explore ways to manage costs and lower my internet bill. After being placed on hold multiple times, the representative returned after 30 minutes with no resolution or suggestions. I then requested to speak with a supervisor, but I was put on hold three additional times, still waiting long enough to fill out a BBB complaint, and no supervisor was made available to assist me. Eventually i was hung up on while waiting for a supervisor. I was not irate or angry, but communicated with the agent in a somewhat frustrated manner. Throughout the call, I encountered poor customer service, including a lack of clarity in communication and inadequate efforts to address my concerns. Despite being a loyal customer, I felt my issue was disregarded, which is highly frustrating given the amount I pay monthly for Cox's services. I currently pay a little more than $500 monthly for Cox services. This experience has left me dissatisfied with the level of service I received and concerned about Cox’s commitment to resolving customer issues in a timely and professional manner.

  Business Response

  Date: 12/06/2024

  Dear M*** ******,
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. 
  We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. 
  If you have any questions or concerns regarding your account, please contact our Customer Service department at ###-###-####. 
  Best Regards, 
  COX - California 
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team