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Business Profile

Gardening Stores

Ansel and Ivy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gardening Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two plants on 11/21/22. They hadn't shipped within the expected time frame so I emailed the company who said they were being held for one week due to bad weather, but offered to cancel the order. I opted to wait for the plants, but I didn't follow up until after the new year due to the holidays. At that time, they said the plants still had not shipped, but they were expected to ship in one week HOWEVER they would not honor the request to cancel. I am unhappy with this resolution. I would like a refund as they had originally offered and for them to hold the order in their warehouse. There is no reason why it would take them a month and a half to ship the plants. If they could offer a refund after the original email when they expected it to ship within a week -- why can't they refund me if they still expected it to ship within a week even though it was three weeks later?

  • Initial Complaint

    Date:05/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased three plants. Took a very long time to receive and the time between the ship out date and delivery was also very long so the plants were not in good shape upon receipt. I knew I could work with two of the plants but asked that one plant be replaced because it was far too damaged (***** and yellow leaves, bent/broken leaves, no growth of flowering part of the plant, etc.). Simply asking for a replacement and the company is being difficult.

Ansel and Ivy is NOT a BBB Accredited Business.

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