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Business Profile

Clothing

Oro Los Angeles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 96 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of jeans. The wrong size jeans arrived and after continuously reaching out to the company for an exchange they have failed to respond to my complaint. I proceeded to order the correct size jeans and initiate a return of the original pair and they still have not responded. I am seeking a full refund!!! I have contacted my bank about this issue

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************************************************************************************************************************************ I ordered the above pair of boots as a pre-order. they were to be delivered in a few months, hence the reason i did not file a complaint immediately. we have been corresponding for the last 9 or so months about getting a refund and they continue to extend the delivery date, to the point they no longer answer my emails. i sent a complaint via ****** and i have also complained to *******, to no avail. this is a last resort.

  • Initial Complaint

    Date:12/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered boots back in Aug 11. To this day they havent shipped them or given me a refund. They have a phone number on their site that doesnt work and their support team takes ages to respond

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-25-23 Order for Leather Grenada Chelsea **** was placed and money was deducted from my credit card. Its now 12-17-24 NO Leather Grenada Chelsea ****!!! Same generic response in regards to my order status. Last few months Oro has ignored all my emails. ORO does not pick up their phone calls. No refund offered

  • Initial Complaint

    Date:12/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of boots from Oro, online on September 25th, 2024. Their website says, Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery. If you purchased a back-ordered or pre-order item(s), please refer back to the shipping timeframe listed in the product description. The 2 pairs of boots I ordered were in stock at the time I purchased them. I have yet to receive a tracking number, nor the boots. I have contacted the company multiple times over email without any concrete resolution. I simply want the boots I purchased delivered to me as promised in the timely manner their website leads you to believe. Additionally, the Companys phone number: ************ does not work when I tried to contact them.

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased boots back in August and Ive never received them, they charged my card despite not having the product in stock, and their communication is terrible, Id like my credit card fully refunded, I do not want to continue waiting anymore.

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint regarding an order I placed with Oro Los Angeles. I purchased a pair of "THE ORO **** JODHPUR BOOTS" in size 8 US / ** 41 directly from the ORO Los Angeles website. The total amount of $371.25 was charged to my debit card for the boots, which I was assured would be shipped with free delivery. However, after 11 months of waiting, the product has still not arrived.I have contacted the company multiple times via email to inquire about the status of my order, but I have yet to receive a satisfactory response or resolution.The company continues to sell the exact boot on its website. Order #***** Purchase Date 12/30/2023

  • Initial Complaint

    Date:11/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've ordered a few things from ORO Los Angeles in the past with no problems... Great products, but this past order in June 2024 still not fulfilled. Half a dozen emails later, still the run around. I've contacted my ********** at this point. Bummer cause i really like their boots.

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 6/23/2024 with Oro Los Angeles for the ***** BLACK DENIM - 34 x 33 for $180 along with a coupon resulting in a total of $117.75. On 7/12/2024 I reached out to their customer service email ************************************ I messaged: Hello, I placed an order on 6/23 and I havent received and updates on the order status. 7/16/24 I received A response from **** stating Regarding your Order THE ***** BLACK DENIM, we've been experiencing a surge in demand. We're currently restocking our inventory to ensure we can fulfill your order as soon as possible 8/22/24 I sent an email. I placed my order back in June and emailed you guys in July for the status of my order. Its almost September and I havent received anything but promotional emails. *** ordered items from your business over the years with no issues. Are you guys doing anything for customers that are waiting this long? I dont want to have to cancel my order but at the same time I expect a product and customer service to be delivered. I havent received any updates in regards to my order9/6/24 I received an email from ****. I would like to let you know that we are working with our warehouse right now to get an accurate estimate of when your things will arrive (ETA).If you would like to SWAP for a different item, I can advise on what is currently in stock for immediate Expedited Shipping. We currently have the following items in-stock and ready to be shipped:MAR DENIM MAR RISTA DENIM NOIR TRISTE DENIM10/24/2024 I placed an order 6 months ago for the istan black denim. I messaged you guys back in September and was told I would be provided an update soon. I havent received any updates and I feel like you guys should discount my purchase more or also provide me with another product while I wait. *** purchased many pieces of denim from your business with no issues but almost 6 months with no product is ridiculous. I also plan on moving in December The denim shows in stock.

  • Initial Complaint

    Date:10/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on 11/09/2023 for a pair of jeans and a shirt (total $222.92). The jeans arrived about a week later but the shirt never did. I have been in communication with there customer support team via email and they assured me that the warehouse in ***** was backed up but my order would arrive soon. That date kept getting pushed back month after month until they ask me to pick another item. The shirt is still available for purchase on their website. I have asked for a credit towards another item and a refund now and correspondence has since stopped from their support team.

Oro Los Angeles is NOT a BBB Accredited Business.

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