Complaints

This profile includes complaints for NuVision Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NuVision Federal Credit Union has 10 locations, listed below.

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  NuVision Federal Credit Union

  7812 Edinger Ave Ste 100 Huntington Beach, CA 92647-3727

  
• 

  Denali A division of Nuvision Federal Credit Union

  320 W 1st Ave Anchorage, AK 99501-1650

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  Denali A division of Nuvision Federal Credit Union

  440 E 36th Ave Anchorage, AK 99503-4136

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  NuVision Federal Credit Union

  18600 Eagle River Rd Eagle River, AK 99577-8688

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  NuVision Federal Credit Union

  595 E Parks Hwy Ste 300B Wasilla, AK 99654-8163

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible service. The chat function does not work. was on hold for a very long time. No clear way to reach customer service. I had to go under "cards" to see an 800 number. And i don't even have a card for the account. I was just clicking on every tab out of desperation. The website is bare bones with very little information on how to get a hold of anyone. The nearest branch to me is 300 miles away. I did not voluntary join this horrible bank. My former credit union dissolved and they took over. Do better. Make your website more functional and transparent so customers can reach you easily or find help on the website. I am just about ready to move my money out and close the account. Do not bank with this credit union.

  

  Business Response

  Date: 04/24/2025

  Ms. *******,

  Thank you for taking the time to reach out regarding your concerns. We spoke on the phone yesterday and I believe I was able to address all your concerns. When I tested our chat service, it was working and we have had no other reports of it not, so please give it another try. It is a quick and simple way to contact us.
  
  We were pleased to let you know you still have access to the Berkeley branch and their wonderful team, just as you did prior to the merger. Also, as discussed, keep an eye out for some changes coming to our Contact Us area of the website as we are working on some improvements.
  
  A member of our team is reaching out to assist with your account related inquiry.

  We apologize for any inconvenience or frustrations you had but hope you are satisfied with the outcome.  We thank you for your membership and it is our hope that this complaint has been resolved.

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ****************** Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 04/23/2025

  To Whom It May Concern,

  Nuvision Credit Union is in receipt of Ms. ******* complaint.  We appreciate the opportunity to complete a thorough review and address any concerns she may have.  While the nature of the complaint prohibits us from a public response due to the confidential nature of the account, we assure the member, Ms. ******* that we are researching her complaint and will respond to her directly.

  Nuvision Credit Union

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a car loan through Safe America credit union, they merged with Nuvision and it has been an absolute nightmare dealing with this sad excuse for a credit union. I want to pay my bill but cannot speak to anyone. I honestly don't think a single human being works for this company. The chat function is useless. I tried calling countless times now and have been on hold for a total of over 7 hours. The website will not allow me to make a payment before I add an account which does not work because the amount you input for the micro deposits is not correct. Now it wants me to start the entire add account process over again. This company is making it impossible to make a payment and are now sending letters saying payment is past due. This place needs to be shut down immediately and held responsible for all late fee's since the merger. It was not MY choice to have my account merged with this lame excuse of a credit union. I am putting my desired settlemnet as Contact by the business and I would very much like that to be from a human not a blanket email response asking me to call your 1 800 number.

  

  Business Response

  Date: 04/09/2025

  In Response to the Better Business Bureau Case ID #********

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We value your feedback and appreciate the opportunity to address and resolve this matter for you. We truly apologize for the inconvenience caused by the long hold times when you tried to connect with one of our agents over the phone and on chat. We understand how valuable our members time is, and we are actively working on improving our service to reduce wait times to provide a seamless experience.
  
  Additionally, we noticed your concerns about the loan payment features available to you. We offer several convenient options to manage one time and recurring loan payments, including:
  Online Payments: Easily make payments with an external debit card or routing and account number through our secure EZPay ********************************* App & Online Banking: Manage your account and make payments on the go between your Nuvision accounts or by linking your external account by completing the micro deposit verification process.
  Phone Payments: Use our automated phone system for quick and easy payments ************.
  
  We attempted to contact you at the number provided to assist with making your payment but were unable to reach you. Please let us know a convenient time to connect during our business hours of 7am 7pm (PST) Monday Friday and Saturdays 9am 2pm. We value your membership and appreciate your patience as we work to improve to reduce our wait times and enhance your experience.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue dates back to 2023, when I set up a payment plan with the credit union and since that time the credit union has been reporting my payments as late to the credit bureau. This is unacceptable because at the time of agreement for the payment plan, I was told that the interest would be stopped and I would only be paying on the principle of the credit card balance.Why would the credit union charge off part of the balance and say that the payments I'm making monthly is for the charge off and I still need to make payments on the part that was not charged off.Once the payment plan was made the credit union never contacted me to make any additional payments. I'm under the impression the payments are being made each month to the balance of the credit card.If I had known they were going to ding my credit each month with a late, I would have never decided to set up the payment plan.

  

  Business Response

  Date: 04/09/2025

  April 4, 2025
  
  Better Business Bureau
  *****************************************************************-4585
  
  RE:         Nuvision Federal Credit Union (Credit Union)
                  Case # ********
  
  To Whom It May Concern:

  We are writing in response to the BBB Case #******** filed by Ms. ********** ****** We appreciate the being made aware of Ms. ***** concerns and having the opportunity to respond.
  Due to the Credit Unions obligation to protect confidential information associated with our members accounts, we cannot respond with the specifics of the transactions or status of this account.

  We can respond to common practices or events, as follows:
  Nuvision Credit Union changes its automatic payment policy in January 2023. This may have impacted the members with previously arranged automatic payments. Nuvision Credit Union communicated this change to members, including Ms. ******
  A variety of circumstances may cause automatic payments to be interrupted or cancelled, including a change in originating financial institutions or rejected or returned payments. When this happens, it is the practice of the Credit Union to inform members and attempt to update information or otherwise remedy the account, including re-establishing any desired automatic payments. Some payment options may have associated fees. Members may choose whether to pay the fees or select alternative payment options.
  Our records do indicate that Ms. ***** set up a payment method which remains in effect today.

  In general, Nuvision Credit Union reports charged-off loan accounts with a Charged-Off status until the outstanding balance is paid-in-full.

  As credit reporting specifically applies to Ms. ***** account, we have confirmed that Nuvision Credit Union is accurately reporting Ms. ***** account to ********************** reporting agencies.

  We trust that we have fully addressed all of Ms. ***** concerns as outlined in her complaint. It is our hope that Ms. ***** considers the matter satisfactorily resolved. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay I was a member of Safe America Credit Union, NuVision I guess bought them and they just merged with Safe America like the last week of February. My direct deposits in February went into the bank early my *** went in on the 25th and the next check was my SSDI check which went in on Feb 26th. now this month with a Mix up at ************** wasnt sent by ******* until March 28th, now that check wont be in until April 4th, The check that I have a problem with Nuvision is my SSDI check, Religously I got my check by the end of the month every month for the past 4 years, nothing has changed on SSDI's end now I dont see my check in the bank on March 31 so I chat with them on line and the person tells me that the check will be made available to me on April 1st and the Nu22222Vision policy allows the funds to be deposited 48hr before the date of pril 1business that day. So today is now April 1st and still no SSDI in the bank so back to chat I go and I ask about my SSDI check and i now given a different excuse by them, they are trying to tell me that my check wont be availabale now until April 2nd, The person i am chatting with tries to tell me that they only post government checks oner day before the scheduled day by Soc Sec; which is the 3rd of March, Now they try to tell me that my check will be in on April 3rd and I can expect it to be available on the 1st of April, that was today and still ******no check so chating again with NuVision and the tell me that my check will be made Available on in 22rhs on april 2nd, now my check is always in before the end of the month never on the 3rd of the month I told Nuvision. now i have bill that are being sent bac as ***. charging me for it by the way when my whole schedule for my bills being paid was with safe america and now Nuvision gives me an excuse and charges me NSF fees,

  

  Business Response

  Date: 04/09/2025

  April 8, 2025
  
  Better Business Bureau  
  *****************************************
  *****************-4585
  
  
  RE: Nuvision Credit Union Better Business Bureau Complaint Case # ********
  
  Better Business Bureau;  
  
  We are writing in response to the complaint that the BBB received from our member ****** *******, referenced above. We appreciate the opportunity to respond to the concerns and assist with resolving the complaint.

  
  We researched the concern of the fees due to the deposit posting on a different day than he was accustomed to. Due to this is issue we have reversed any fees associated as requested in his letter. We apologize for any inconvenience this caused. We appreciate Mr. ********* membership and look forward to serving his financial needs in the future.
  
  We appreciate the Better Business Bureau providing additional support for our members.
  

  
  

  Customer Answer

  Date: 04/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am happy with things now and i appreciate their response Thank you
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had a car loan through Safe America credit union, they merged with Nuvision. I want to pay my bill, cannot speak to anyone. The chat function does not work, it keeps saying connecting. I tried calling, I am currently on hold for 1:31.39 with no end in sight. The website will not allow me to make this payment before I add an account for them to use because they have to do a series of micro deposits which I don't know where the money is coming from and I have not authorized them to use my money. I don't want to be any later on my payment and this company feels like a ghost. The branch nearby is only open 3 days? This place does not function as a business.

  

  Business Response

  Date: 03/13/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We value your feedback and appreciate the opportunity to address and resolve this matter for you. We truly apologize for the inconvenience caused by the long hold times when you tried to connect with one of our agents over the phone and on chat. We understand how valuable our members time is, and we are actively working on improving our service to reduce wait times to provide a seamless experience.
  
  Additionally, we noticed your concerns about the loan payment features available to you. We offer several convenient options to manage your loan payments, including:
  Online Payments: Easily make one-time or recurring payments through our secure ***** Payment Portal.
  Mobile App: Manage your account and make payments on the go between your Nuvision accounts or by linking your external account by completing the micro deposit verification process.
  Automatic Payments: Set up recurring payments for peace of mind.
  Phone Payments: Use our automated phone system for quick and easy payments ************.
  
  We attempted to contact you at the number provided to assist with making your payment but were unable to reach you. Please let us know a convenient time to connect during our business hours of 7am 7pm (PST) Monday Friday and Saturdays 9am 2pm. We value your membership and appreciate your patience as we work to improve to reduce our wait times and enhance your experience.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former member of Saf America Credit Union and they merged with this generic company called Nuvision. I had a company take the same payment from two accounts out off my debt card and cashed a check for the same amount. I contacted Nuvision and after close to a month they informed my the company put the money back into my account and my case was closed. When I went to pay for items my card is saying declined and not sufficient funds available. This is super annoying. The money is suppose to have been returned to my account and the card is declining. This is embarrassing and anxiety driven. This needs to be fixed asap. And why is your phone service with five hour waits and call backs? Thats totally inappropriate. Now fix my account. If ********************** didnt have their c*** together they should have never merged with Saf America Credit Union because it was just fine before they road in on their white horse. Now fix my account! Its been a month and cards declining is NOT ok. Plus I want out after it is fixed.

  

  Business Response

  Date: 03/14/2025

  This is in response to BBB Complaint #********  

  Our member has been contacted about the transactions in question.  We believe that we were fully able to address the transactions in question.  She has been provided with resolution letters for both transactions and confirmed the credits have been processed for both transactions, as well.

  We apologize for any difficulties encountered in reaching us.  We value our members, and it is our hope that this matter has been resolved satisfactorily.  

  
  

  Customer Answer

  Date: 03/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Maya 
  
   
  

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for funding for my account I was denied . I will like to reapply and verify by submitting id Since im not close to branch .

  

  Business Response

  Date: 10/15/2024

  We have reviewed the consumer's complaint and investigated the circumstances surrounding the transaction.  We found that a communication was sent directly to the consumer on October 7, 2024. To ensure we maintain confidentiality regarding the transaction, the credit union recommends that the complainant, ******* ****, contact the Credit Union via our toll-free number, ************.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank has yet to process purchases I made months ago, and the ones which finally did process were blocked despite there being money in the account and the bank charged several "insufficient funds fees" despite there being no such thing as an "insufficient funds fee" in any of the fine print. It has been months, and I have yet to make a purchase through them that hasn't gone horribly wrong for me and resulted in the bank taking my money in secret fees. This bank has, so far, only allowed me to deposit money into it.

  

  Business Response

  Date: 09/10/2024

  Thank you for the opportunity to help resolve our members issue with Case #********. Our member indicated that he did not have access to his funds and that he was being charged secretive fees on his account. After reviewing his account, I was able to verify that he is receiving deposits and uses his debit card to access the funds in his account each month. I also reviewed his account for any fees and found two charges for non-sufficient funds on his account. I reversed those fees as a courtesy. By taking this step I have verified that he has access to his funds and that any fees associated with the complaint were reversed. I will send our member a follow up letter with an explanation regarding his concerns and a copy of our Fee Schedule. 

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm facing the challenges of identity theft, having identified unauthorized transactions and worrisome activities associated with my identity. Despite reporting the situation to the police, I'm seeking assistance to resolve the issue. My main goals include recovering my financial losses, rebuilding my reputation, and I'm reaching out to you for support in removing this Inquiry from my credit report. Your help in this matter would be highly valued.

  

  Business Response

  Date: 11/09/2023

  RE: Nuvision Credit Union Better Business Bureau Complaint Case # ********
  
  We are writing in response to the complaint that the BBB received from ***************************** referenced above. We appreciate the opportunity to respond to the concerns and assist with resolving the complaint.
  We have reviewed this matter and based on our records;**************** had an automobile loan that was paid off as agreed on 2013.Thereafter **************** elected to close her membership with Nuvision in 2014.The member does not have any open loans with the credit union.
  
  We appreciate the Better Business Bureau providing additional support for our members and consider this case closed.

  Thank you.