ComplaintsforDynamic Weapon Solutions
Gun Dealers
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 6/10/24 I spoke with ***** owner of DWS. We agreed on a optic cut optic cut cerokote only a Holosun carry optic AND $100 Expedited fee to fast track the return of the newly mounted optic within 2 weeks. *** received my slide on 6/17/24 so the return of my property with work done is due 6/28/24. They promised updates of which I have received one on 6/18/24 that the slide was dismantled. When I asked for an update they emailed me a snarky email that they will update me as best as they can. As of right now on 6/26/24 no updates on work done. 2 days to send me my property back which clearly is not happening. I have put a dispute in with **** for the $100 expedited fee.Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi I purchased this item Holosun HE507C-X2 Optical Sight 1 Green *** on 4th June 2024 At a cost of ****** USD At no time did the website say it was out of stock there was a lack of communication On the 16th June *********************************************************************************************** that week and would ship I asked for a refund or a tracking number by the 24th June 2024 and have received neither I believe that I am just getting the run around I have got all emails between the company and myself Regards *******Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 18th, 2023, I placed an order with Dynamic Weapon Solutions for a custom Glock 17 gen. 4 slide in the amount of $450.00 and was given a turnaround time of 10 weeks. I received no communication from them. 12 weeks later, I called and was told they were having trouble getting a gen. 4 slide and gave me the option of a gen. 3 slide. This would be a downgrade and not acceptable. I then said I would wait further until they could get a gen. 4 slide. 3 weeks later I called again and asked for a refund. I was told that they would check on it and get back to me and never did. I sent an email requesting a refund and the only response I got was who said you would be getting a refund. As of right now I still have not received a refund and its been over 22 weeks when I was originally told it would take 10 weeks. Respectfully,*******************Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order on February 15th with a lead time for work of 4-6 weeks and it has now been 15 weeks. I have sent dozens of email and calls to almost no avail. I have been told 3 times that its been in the mail and when I follow up for tracking they make up some excuse and say Ill drop it in the mail tomorrow again, no tracking. This business does nothing but lie and if you look at their ****** reviews it all makes sense. I made a huge mistake buying this service but all I want is the finished product thats done well. Very unethical and immoral practice.Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company has the worst possible customer service out there. I ordered a slide cut and received it back in a timely manner, but immediately upon ordering I called and changed the cerakote option. They also provided no next steps so I had to call multiple times for how to send in my slide. When I got the slide back, I was also billed for cerakote that was done incorrectly (they didnt do what I called to request), and the cut was horrible. Not centered at all. After weeks of trying to get ahold of someone I was finally connected and was told theyd send a mailing label. Another few weeks goes by and nothing so I tried for days to get in touch. Finally it was sent. It has since been 3 months without an update. No answers to calls or emails. They are on Instagram every 5 minutes and sometimes reply there, but never with any concrete or actual specific info. Even something simple like providing an order update goes unanswered after they say they will get back to you. I still dont have my corrected slide back and its been 6 months. No answers, no help, and no idea what is going on. Absolutely horrible company to do business with. Dont fall for the fancy social media posts.Initial Complaint
04/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Sent my fire arm slide to this company to get some work done. Was told 6-8 weeks. Fast forward...6 months later roughly I receive my slide not complete. No optic on slide. Get the run around about receiving my optic get fake tracking numbers, manager saying it's shipped and never heard back.Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered service done to my **** slide in Nov of 2023 and here it is the end of January and nothingInitial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a slide cut and a suppressor height sight on 10/25/2023 and was told I would be able to pick it up within 6-8 weeks. After multiple unanswered emails asking for a follow up it is now over 12 weeks of waiting. My order number is included on the attached receipt.Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to express my severe dissatisfaction and concern regarding the services provided by Dynamic Weapon Solutions. On August 28, 2023, I entrusted my handgun, an HK-P2000, to this company for optical sight cutting and barrel coating. The estimated timeframe for completion was 1-4 weeks.After this period elapsed without any update, I reached out to Dynamic Weapon Solutions. They informed me that they are not doing the barrel coating on house. Subsequently, they extended the waiting time to 6-8 weeks. On November 26, 2023, I received an email stating the work would be completed by 4 PM on November 28. They inquired whether I ****************** or to pick it up in person. I responded on December 4, requesting the finished item be shipped to my address. Since then, I have received no further communication, despite my repeated attempts to contact them via their website's live chat, email, and numerous phone calls.As of today, January 22, ****, I have not been able to establish any contact with them, and its been 21 weeks from now. This situation is not only frustrating due to the delay and lack of communication but also deeply concerning. The slide of my handgun contains its serial number, and I am worried about the potential for illegal use, which could implicate me in unforeseen legal issues.The unprofessional handling and the extreme delay in service by Dynamic Weapon Solutions are unacceptable. I seek your assistance in resolving this matter. I wish to either have my handgun returned in its modified state as agreed upon or receive a full refund for the services that were never rendered.Thank you for your attention to this matter. I am looking forward to a prompt resolution.Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dynamic Weapons Solutions do not answer their phone, emails, or the chat on their website. I have been trying for over a month to get ahold of someone for an update on my order which is going on 4 months when they said it would take 8 to 10 weeks.
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Customer Complaints Summary
47 total complaints in the last 3 years.
20 complaints closed in the last 12 months.