Complaints
This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 330 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought 43 inch t.v. less than a year ago and it got blue and white lines running up and down on screen so we contacted Vizo by phone for help with these issues. We sent them all the information they requested from us several times and they kept coming up with more requests and issues about the pictures we sent them every time they ask for more information. My husband is upset with all the run around they keep giving him about issues and not doing anything to get us a new t.v. We have been trying to resolve these issues for over a month as of today.************************* ************ ******** Case#
Business Response
Date: 10/14/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vizio's recent FORCED update to the television forced a software addition of "WatchFree" to the television. In doing so, the Antenna and over-the-air television viewing is crippled and the up and down channel button no longer works. Instead, you are required to use the up and down navigation or the keypad of number buttons to navigate. Sounds like a fair compromise, but it is not. The WatchFree constantly Freezes, requiring frequent reboots. The number pad on our factory remote has an enter button, but once you punch in the channel (e.g. 7-1), when you hit enter it punches in **** instead. Does not navigate you to the desired channel. Essentially, it's a broken function. Owners have been complaining online for months for a fix. Their only offer was to do a factor reset and turn off the WiFi functionality. In doing so, we lose our ability to cast media to the television. Vizio should allow us to return to the previous firmware or have a manual patch option to disable the "WatchFree" and give us our Over-the-Air functionality back. I'm certain I'm not the only one complaining.Business Response
Date: 10/12/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO ** received. VIZIO has contacted this customer and has determined the ** is working as expected after the update. VIZIO has offered to walk the customer through how to operate the ** with the new update. However, the customer is unwilling to accept this offer.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vizio Television from my local ********** in May 2023. After four months of use, the television will not connect to "Smart Cast." Despite troubleshooting the issue via forums on the internet, I could not get the Vizio television to work. The inconvenience this has caused has been immense, and it has led to a lot of frustration. To add to my frustration, I have struggled to get customer service to send out a tech to attempt to fix my television due to it still being under warranty. **************** finally sent a technician out to fix the television. The technician replaced two components on the ** that "would fix it." The technician left after replacing the components, and hours later, my ** could no longer connect to the wifi and would not load the "Smart Cast" display again. I had to spend more money and purchase a ****** Chromecast to get the ** to function and bypass "Smart Cast." I have been a long-time customer of **********************, and to experience something like this is unacceptable and very off-putting to the brand name. After spending significant money on this television, I expected it to function. That said, I would not recommend this television to anyone, and I am seriously considering purchasing a Samsung ** or an LG **.Business Response
Date: 10/12/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO ** received. VIZIO has contacted this customer and has determined the ** is working as expected after the update. VIZIO has offered to walk the customer through how to operate the ** with the new update. However, the customer is unwilling to accept this offer.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:10/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I, along with MANY other customers (almost all), have been burned by Vizio.I have 5 of their TVs. Last month they forced a new update on all the TVs, which has since made them almost entirely inoperable. All they do is recommend you call support. Ive done this 5+ times. On the last attempt, the customer service person was EXTREMELY rude and told me to go buy a new TV and quit calling. Ive never been more taken back.So I spent $7000 on 5 TVs that, when I purchased them, worked perfectly fineuntil Vizio (maybe purposefully) sabotaged them with the hopes of gaining more sales. Its disgusting and I, along with many others, feel helpless. Please see this Reddit article which perfectly expresses how many are feeling.***************************************************************************************************************************************************************************************Business Response
Date: 10/10/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO ** received. VIZIO has contacted this customer and has determined the ** is working as expected after the update. VIZIO has offered to walk the customer through how to operate the ** with the new update. However, the customer is unwilling to accept this offer.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While away for the summer VIZIO updated my smart **. This update made the ** nearly unusable since it takes a full minute to turn on, 5-8 seconds to step to the next channel and it has a tendency to lock up. The update did provide a new guide feature which helps if you want to jump multiple channels but it is also very slow and cumbersome. Accessing a specific channel with the remote is no longer an option, instead you have to use a number pad on the ** screen which is slow and cumbersome. I have contacted VIZIO multiple times and completed troubleshooting as recommend by their customer support with no improvements. I have requested that the update be reversed or that VIZIO provide me a new ** since they have made my current one unusable. VIZIO is unwilling to do anything other than to suggest I could disconnect the ** from the internet and have just over the air channels. Again, VIZIO ruined a working ** and is unwilling to fix what they broke. I am considering small claims court but the fees will amount to nearly half of the replacement cost.Business Response
Date: 09/26/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 09/28/2023
I was initially contacted by **** (Manager Corporate Resolutions) by phone on Thursday, September 21st and again on the 22nd. I was able to talk with **** on the 22nd but not able to complete troubleshooting as I was traveling. **** explained steps for troubleshooting and we agreed to reconnect today, September 28th.
Prior to today I completed troubleshooting of my ** and modem and forwarded my results to ****. Today **** had me do additional troubleshooting but the response time of the ** remains incredibly show. **** indicated that **s of the model I have are experiencing show response times since the update. He suggested that over time the ** should get a bit faster and offered to refer me to an engineering team for additional troubleshooting but that he did not expect they would find anything additional.
I informed **** that I was not happy in that the update has greatly impact the usability of my ** and expressed frustration in that it will cost me $75 to file a small claims suit for a ** that currently sells for $130-160. I also asked if there was a way to set up the ** in a way that automatic updates could be eliminated. He said no unless I disconnect the ** from the internet. This would again greatly impact the functionality of the **, especially as to how it functioned prior to the update.
Vizio ruined the functionality of my ** without my consent and are unable/unwilling to do what is right by removing the update, which they say cannot be undone, or providing me with a new ** with adequate functionality.
I will never buy another Vizio product and will greatly discourage anyone else from doing so.
Business Response
Date: 10/05/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO ** received. VIZIO has contacted this customer and has determined the ** is working as expected after the update. VIZIO has offered to walk the customer through how to operate the ** with the new update. However, the customer is unwilling to accept this offer.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 10/13/2023
*****'s response is inaccurate and completely misleading. I spent a significant amount of time on line and working with a manager on two occasions as well as independently troubleshooting my **. *****'s response that the problem was caused by an update, initiated by them with no option for me to not allow it, is accurate. After verifying connectivity and speed of my router, confirming updates had been completed and resetting the ** as well as my router multiple times, **** (Manager Corporate Resolutions) volunteered that models of my type did experience slow response times after the update. He also indicated there was no way to go back to my previous configuration and that Vizio would not replace my **. **** did indicated that he could have *****'s engineering team contact me but also said that nothing else could be done. Finally **** indicated that response times should increase over time with use as the ** "learns". With lack of progress and wasting of my time for a problem ***** created I did choose to forgo a contact by the engineering team, especially since **** indicated nothing else could be done.
My last contact with ***** was on September 28, 2023. At that time I told **** that ***** ruined my ** and their willingness to resolve the issue was terrible. I indicated I am considering taking Visio to small claims court but have concerns about investing the time and energy as well as a $75 court fee for a piece of equipment that can be purchased for $130-160.
Since my last contact with ****** ** responsiveness has not changed and in some cases has actually gotten worse. I will NEVER do or encourage anyone else to do business with Visio ever again.
Initial Complaint
Date:09/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vizios latest software takes control of my older model television and destroys its capability as a stand alone television. Once they install the latest version of their software my TV becomes an internet box. And my ability to use my TV as a TV is limited to using a series of obscene commands fog which they have provided no documentation. Worse yet when the internet goes down my TV does nothing until the internet is restored. I cant even tune to mt local channels. Discussing this with a VIZIO software management employee left me cold: She emptied I was so incompetent that her 85 year old grandmother was more capable than I. I am an 80 year old retired second lever IT manager and believe VIZIO needs to create online documentation concerning the use of this program and to FIX THE SOFTWARE SUCH THAT THE AVERAGE USER CAN CONNECT TO THEIR LOCAL OVER THE *** TV CHANNELS WITHOUT THE USE OF THE INTERNET IN ANY MANNER THAT THE PURPOSE OF A DEVICE CALLED A TV.Business Response
Date: 09/24/2023
Dear Better Business Bureau ******************************************** **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; VIZIO has contacted this customer and explained the benefits of the latest update. If the customers has further questions, VIZIO requests that the customer contact ********************* customer service department. ******************** considers this matter now closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ***********************************************; for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:09/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Latest upgrade to my Vizio TV has given me a UI that is basically useless. Model D32f-G4 Just some of the issues I'm now having:I can't reliably select an OTA channel (for example, if I enter **** and hit OK, which previously worked, it becomes ****1).I can't tell what channel I'm on (previously changing to a channel would briefly show it in the upper left corner or I could hit the **** button.) This is problematic because sometimes the up/down channel buttons will not respond, or have such a delay I may change by more than one channel at at time and not realize it.Turning it on, takes ***** second before I can actually GET to an OTA channel.Turning it OFF, turns off the video, but I continue to get audio for 3-4 seconds.Business Response
Date: 09/24/2023
Dear Better Business Bureau ******************************************** **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:09/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After the last update of my Vizio TV, my antenna channels were integrated with their watchfree app. Being in a rural area with poor internet services, this rendered my tv pretty much useless. It seems like my local programming was hijacked so Vizio could make a few extra dollars.Business Response
Date: 09/24/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; VIZIO has contacted this customer and explained the benefits of the latest update. If the customers has further questions, VIZIO requests that the customer contact ********************* customer service department.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ****************************************** for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:09/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have purchased two TV's from Vizio and both have failed within three years. Vizio support is unwilling to help and are telling me I need to purchase a new TV.Business Response
Date: 09/13/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has a out of warranty for two years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO soundbar.The customer has accepted this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,Initial Complaint
Date:09/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a Vizio TV and it died on us about 3-4 months after purchasing it. We sent them all the proof of purchase information and pictures. They were suppose to refund us our money. Instead its been a month later and we have a replacement tv we didnt ask for because we told them we dont want the same tv if it died that quickly. Weve called them every week for 3 weeks now and all they keep telling us is that they have no notes of the tv needing to be picked up and us sent a refund. They keep saying it needs to be escalated and they will call us back in 48 hrs and they do not. Not to mention the sent us a refurbished tv. All we want is our money back and Im tired of having to call them.Business Response
Date: 09/08/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****
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