ComplaintsforVizio

Audio Visual Equipment

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
06/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a Vizio 65 tv 01/29/2024. On 05/15/2024 the tv stopped working correctly. I contacted Vizio customer ****************************** offered to replace it. 3 weeks later the refurbished not new tv arrived. Less than 24 hours later the 2nd tv stopped working. On 06/03/2024 I contacted them regarding the replacement tv. Vizio again offered to replace the tv.16 days later the 3rd tv arrived (06/19/2024) with a shattered screen.Again I contacted Vizio. I asked for a refund. Vizio says we dont offer refunds. And we need the delivery company to provide proof it arrived that way. However, the delivery person refused to sign the delivery documents while at my home. I have pictures of the tv with some of the wrapping still on the tv but that will not suffice as proof of damage and even if it did, Vizio doesnt offer refunds.I paid over $500 for the original tv and as of today, I do not have a 65 tv in my home. Vizio wants to continue shipping me replacements. The first replacement was a refurbished tv which I didnt know was refurbished and had not agreed to accept and would not have agreed to had I known that was what they were sending.I want a refund to allow me to purchase a new tv.
Business response
06/21/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.

At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,

VIZIO, ****
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The television for which I included evidence of payment from my bank, photo of the serial number, photo of the problem when I called for the first time they asked me for everything that I included here they agreed to send me a replacement and it has been more than a month where they communicated at least 6 times, all of them telling me that they are going to send me a replacement and then another of their departments cancels the shipment. They have played with me all this time making me believe that they are going to send it and they don't comply and every time I call I have to start the process twice they withheld a deposit of around $266.00 from me as a guarantee that I would return the damaged TV and after A few days they returned my deposit, I understand that they are using my money for their own interest and not solving my problem. I will appreciate your help.
Business response
06/24/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.

At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,
VIZIO, ****
Customer response
06/26/2024
Good morning, BBB you did your job but I do not agree with VIZIO that the case has already been closed, yes VIZIO contacted me and offered to reimburse me in full for the purchase of another 43" TV once I sent them the receipt since they do not send TVs to *********** to cover warranties. In my opinion the case is It would close once I received my money back, something they say would take 60 days once I sent them a copy of the receipt for the new purchase.
Business response
07/06/2024
Dear Better Business Bureau ******************************************** **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.

At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,
VIZIO, ****
Initial Complaint
06/14/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought a 55" inch television, which stopped working in less than 3 months. I asked Vizio to give me a refund, they agreed (March 25, 2024).They said, they would send me a check by postal service, it's been almost three months and I still haven't received the check.I have contacted Vizio customer service on multiple occasions (I attached a photo of my last two calls in this complaint) and they have only given me multiple excuses such as the following: -They did not agree to replace my TV, only send a refund.-They said I had to wait 60 days to get the money.-Then they said they sent the check to the wrong address.-Then they said they had resent it and to this day I have not received it.It seems to me that the waiting time to receive my refund has been excessive since most companies process refunds within 10 business days.Furthermore, the company has only provided hardly credible excuses.I am requesting bbb's intervention so that I can resolve this conflict and receive my refund as soon as possible.Thanks
Business response
06/19/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.

At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,
VIZIO, ****
Customer response
06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have received a refund.

Regards,

***********************
Initial Complaint
06/09/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I Purchased this 40 inch Vizio on 01/14/2024 and it starting having problems immediately, and l would call your Vizio **************** number and they would call their self's trouble shooting the issue and said they could not find anything wrong and just dismissed my calls and had no regards to help me with a ** that turn on and off when it wants to, at this point I am so upset with the interaction with your company I will be forwarding this letter your Attorney General ***************** and your BBB in ********** and let them know how your Corporation took advantage of a Senior Citizen and pretty much told me well you brought it from ******* and you should have purchased a warranty and l told them the ** came with a 1 year warranty why would l need an additional warranty!! At this point l have no trust in your company at all! and all l want is the return of cost of the **, you should not be selling defective products and you should also either elect to replace with new ** or just refund their money, your company should be ashamed for taking advantage of individuals like myself, and l want to make sure your Chairman of the Board ******* ****, and ***************, and *************************, ********************************* and your Attorney General and BBB are fully aware of this type of abuse that has been done towards me. Also l do have my original receipt and pictures of the ** malfunctioning.Thank You,*****************************
Business response
06/11/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.

At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,
VIZIO, ***
Customer response
06/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************************
Initial Complaint
06/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
January 1st, 2024 I called Vizio with an issue with the ** shutting off by itself and not turning on along with a jumpy screen. It finally started working again a few days later so I just left it as is. Then May 28th, 2024 I called with the problem that it was not powering on. They said they would send a technician out and gave me a disclaimer about moving my ** to where a Tech can work. 10 minutes before Tech came I tried to move it and messed up the screen trying to move it onto a flat surface. I had no one to move it and tried to look for someone all weekend. In addition, I called and asked if a Tech could help me move it, they said no I'd have to move it myself. The Tech told me I should have waited for him but I was just instructed twice that he could not help me move it. Now I'm out of a **. I even called the Tech to cancel the appointment and left a voicemail because I could not find anyone to help me move it.
Business response
06/05/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer accepted the offer. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,

VIZIO, ***
Initial Complaint
05/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Service request# ******* I bought a vizio TV November 28, 2022, as well as an extended warranty. May 7, 2024 my tv began malfunctioning. When attempting to claim through the 3rd party extended warranty, they advised the tv was being recalled and to contact vizio. The 3rd party warranty provided confirmed that once i received a replacement tv, they would begin with a new 3 year extended warranty. I contacted vizio and they refused to provide a replacement and would only refund the tv. I expressed my concerns regarding the warranty i purchased, and needed a new tv to extend the warranty. The representative from Vizio, ********************* made multiple assurances that the warranty would also be refunded, as it was a purchase made regarding the tv, and they were refusing to provide a similar replacement. When the refund arrived, as I expected, the warranty purchase WAS NOT refunded. I am now at a $75 deficit. I do not appreciate being lied to, and there should have also been an option to have a similar replacement provided INSTEAD of only a refund of a partial amount.
Business response
06/03/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.

Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,
VIZIO, ****
Customer response
06/03/2024
vizio has continuously contacted me outside of my available time to speak. I have replied to an email notifying them of the specific time I am available, currently being Monday and Tuesday 12pm until end of day pacific time.
Business response
06/04/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.

At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,
VIZIO, ****
Customer response
06/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Initially, your representative refused any form of compensation regarding the issue. After reiterating MULTIPLE times that I was refused any form of replacement television, as well as guaranteed reimbursement for the purchased warranty that becomes null and void without a replacement television provided, the representative finally agreed to review the previous phone call. The next day they confirmed my statement and provided a gift card of the totalling amount INSTEAD of a refund regarding the purchase.
Regards,

********************
Initial Complaint
05/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Every day, I try to begin my day in peace. So I like to watch a few minutes of comedy each day when I start my day. It seems like the only thing on ** that can lighten the mood anymore is to find something to laugh at. I used to be able to watch fubo continuously through recorded episodes without interruption. Now, on the vizio tv specifically, it stops after an episode and reverts back to a tv screen with P. ***** staring straight at me with evil eyes, and I feel like Vizio is trying to shove this down my throat by harassing me with it everyday constantly. I should be able to scroll in peace for what i want to watch without constant chaos. Instead, vizio wants to interrupt my day. I purchased my tv from ****** in ********, **** in April 2022. It no longer has a use in its current state of shoving P. ******* evil stare into my face. Therefore, I am expecting Vizio to refund me the full purchase price of the ** so that i may dispose of it or send it back to the company. The alternative option would be for Vizio to remove said content from my ** advertisements. I can promise you, if someone wants to watch that content, they will certainly find it.
Business response
05/30/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.

Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,
VIZIO, ****
Initial Complaint
05/08/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Date of transaction: Feb 20, 2023 Amount paid: $175.74 (it was on sale from the original price) The nature of the dispute is that I tried to contact the company to explain that there appears to be a product defect with my tv because my tv timed out literally just shy of 1 year of purchase on 3-2-24. and started giving me stripes on the screen. I don't now anyone who has to buy a new TV each year. Moreover, a TV should last more than a year if it had good parts. I had a Roku and TCL before that lasted well over 3 years. My Vizio was never dropped and was not broken it was literally the picture that went out. The chat gal then said we only do 1- year warranty because after one year we can't tell why it went out. That did not make sense unless they know the internal tv parts have a time limit of one year and if that is true THEN a customer needs to know this time limit constraint of these components that run the tv going bad at 1 yr before they buy it because most TVs last way more than one year.
Business response
05/14/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.

Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,
VIZIO, ****
Customer response
05/15/2024
Vizio is just skirt tailing the problem. They did not contact me as I wrote in my email to them yesterday. I had no calls and no voicemails. Furthermore, I explained that I just got saw their email yesterday. As I stated in my reply email. If they were really going to help why didn't they put in the email how they were helping because phone options have not been successful. They direct me to support and support keeps asked me for information that I had already supplied to Vizio twice and to here to the BBB. Their phone operators are good at giving a person the run around but not helping correctly. Moreover after attempting to a final call, they were telling me they did not even see a case being open and that's when I complained to the BBB. The receipt clearly shows when/where it was purchased as well as how much I paid etc. ****** picture clearly shows what the tv is doing. Something that you would expect from an old tv. My tv was not old it was just short of a year of usage.
Initial Complaint
04/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a ****************************************************************************************************** that the lines are caused by damage to the tv witch did not happen they are saying that because of that the tv is not covered under the warranty there has not been any damage done to the tv at all I am 59 years old and live by myself it has never had anything done to it
Business response
05/06/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer refused the offer. This is the only offer VIZIO is able to make at this time.

At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,

VIZIO, ****
Initial Complaint
04/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought new Vizio QLED tv from ********** this past Saturday, April 27 in **********. TV will not open my premium ******* account even though i scanned the barcode on screen and acknowledged a number sent to my phone. I even increased my internet speed. TV will not play ******* although the box it came in has the ******* logo on it. I am very disappointed in this tv and want to return it. I will have to purchase additional equipment like a fire stick to watch ******* on this sorry tv. My complaint is how un- user friendly it is and for customers not to expect to watch their ******* or their ******* accounts on this tv. My old tv worked better than this one. I am not happy AT ALL. Customer support is answered by bots that never really answer your question or they want money from u just to answer a question.
Business response
05/01/2024
Dear Better Business Bureau Representative:

VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.

Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.

At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.

Sincerely,
VIZIO, ****

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary