Complaints
This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 332 total complaints in the last 3 years.
- 83 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Vizio sound system on May 13th, 2024 200 for $196. I got back from deployment on the 19th of May, and my wife said the soundbar stopped working 15 days ago on the 5th of May. I tried to restart it and factory reset it. No lights came on. It wasn't working. I called Vizio and told them that it wasn't working and it was within the warranty when it stopped. They said since I complained about it 7 days late than they could not replace it. They offered me a $60 rebate on the purchase of a new surround sound system that cost around $187. The rest of the system works fine. All I need is the soundbar replaced and they will not do it. I don't feel I'm asking too much for them to replace a single soundbar. The agent said that if it was still under warranty and they sent a refurbished soundbar to me that that warranty would start the day it gets to me. But they say the warranty starts at time of purchase for the customer. So if the product got to me a month late then I would only have 11 months of warranty not a whole year. I think this rule is unjust. Please help me. I would either like an exchange or a refund. If you look at the picture the light is not on and the soundbar does not respond when plugged in.
Business Response
Date: 05/27/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO Soundbar in question in this complaint has a been out of warranty for a year. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO soundbar.The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Customer Answer
Date: 05/27/2025
Dear Vizio Customer Service,I purchased a Vizio soundbar that died just days before the one-year warranty expired. I promptly contacted you to report the issue, but since my call was made after the warranty period ended, my claim for repair or replacement was rejected. Instead, I was offered a mere $60 credit toward a new sound system.This response is unacceptable. Vizio claims to stand by the quality of its products, yet my experience clearly shows otherwise. A product that fails so soon after purchase does not reflect quality or reliability. The timing of the failurejust before the warranty expiredstrongly suggests a defect covered by your warranty obligations.I request that you honor your warranty commitment by either repairing or replacing my soundbar at no additional cost. If this issue is not resolved promptly and fairly, I will be forced to escalate my complaint through consumer protection agencies and consider further actions.
Business Response
Date: 06/04/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO Sound Bar in question in this complaint has a out of warranty for a month. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered replacement VIZIO soundbar as a onetime courtesy. The customer has accepted this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *****
Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased this tv on 9/25/23 at target. 3 months of having this television it was starting to flicker and lines was going through it. I called customer support in March of 2024 to file a complaint about the tv and was told to send photos which I did. I was then told that a replacement would be sent out after they go over more details when the troubleshooting did not work. Now I called back today 5/19/2025 they did more troubleshooting which was to turn the tv off and on I dont see how that would fix the issue but I did it and still flickering. Now they stated they have the call on file about my complaint and they stated they reached out to me which was false because if they did no voicemail or email was left now the factory warranty is up when I called the TV was in warranty and now they stating its nothing can be done and I need to buy a new TV. I find this ridiculous because I already contacted them of the issue when the TV was in warranty now they telling me its nothing can be done. I only had the TV 1year, 7 months and 21 days something needs to be done about this issue. And its very wrong of them to sell people TVS that only last 1yr? For the price I paid I either need a new tv or some type of refund for selling damaged goods and all they could tell me is I need to buy a new unit I would never purchase another VIZIO TV AGAIN THEY ARE SCAMMERS.Business Response
Date: 05/27/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has a been out of warranty for a year. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have purchased a Vizio V4K75S-0804 TV and have had continuous Wi-Fi connection issues. Not wanting to connect saying wrong password, dropped connections and disconnecting performed all troubleshooting found online. I have just reached out to Vizio and was told that it will only connect with certain Wi-Fi networks and could connect then just disconnect without notice. I feel that I have paid a good amount of money for this TV to be having the problems we are having and basically get told there is no fix. At this time I'm requesting either a fix for the Wi-Fi connection problem or a full refund. I have been very supportive and have purchased many TV's over the years along with my friends and family.Business Response
Date: 05/19/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ***Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a Vizio 43 tv and does not have a Ethernet connection which is a very common connection for reliable consistent signal.WiFi connection is weak and customer service was not helpfulBusiness Response
Date: 05/19/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO TV received. VIZIO has contacted this customer and has determined the TV is working as expected. However, the customer is unwilling to accept this offer.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:05/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 24inch vizio tv back in December 22 2024 and I've had nothing but issues. Keeps losing power. Volume is horrible. Won't stay connected to wifi. I have called multiple times for troubleshooting and the issues are still happening. The last call I made I was told to send pictures and videos so a replacement could be sent out. That was over a month ago. Please have this product replaced or cash refund. ****Business Response
Date: 05/05/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *****
Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a Vizio tv at ****** on 2019 November, it broke at 2021 November and the warranty is 2 years,I call the Vizio company give them the serial number and they say still on coverage for the warranty, and after couple days later they told me they can only give 20% coupons to purchase another tv on Vizio website.Business Response
Date: 05/05/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for over two years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Initial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a television from ******* in ******** 2024. It came with a year factory warranty. Now the television is not working, it has colored lines and black lines veritically. I was told to call Vizio and I did. They had me take pics and said it looked like an external issue not internall without having anyone to come look at it and refuse to honor the warranty. I called ******* back because they infact own vizio, how is it that neither will honor the warranty and replace this defective televison. Either replace it or refund my money.Business Response
Date: 05/05/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer refused the offer. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/05/2025
there's a second line forming and again, nothing hit, touched or bumped the television. I had it looked at by a repair person, something vizio didn't do and it is internal! I was prompted to look further when I was told, usually when this happens and in most cases and I found that there are others who have had this exact problem with vizio television that was had nothing to do with being hit or bumped, it was internal. I will be submitting those to the ftc and cfb. Also again. I was told it could have e happened snd it took time to show, by vizion and if this is the case, ******* could have bumped it, throwing it in the buggy, or delivery, but it wasn't me! There is also class action participants with same issue and I will be submitting this as well.
Business Response
Date: 05/08/2025
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer refused the offer. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a 65 inch **************** on April 7 2025. I registered the tv with Vizio and it quit working after 1 month. I called them on the phone and gave me some requirements for a refund and was told they would be sending me a check. After sending them all the documentation they asked for, they sent a message saying they received my documents and someone will be calling me. No call No check. I had even purchased another Vizio to replace this one after our initial call. I called them back after waiting 2 months for the check to come, and was told told they could send a $50 gift card if I sent them documentation of the new tv. I asked her if this was a joke? What a scam! Neither me nor anyone on my family will buy a Vizio again. Every tv in my house now is a Vizio, so they just lost a good customerBusiness Response
Date: 05/05/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question has been disposed of without the proper documents requested by VIZIO. A copy of VIZIOs warranty can be viewed online at **********************************************. VIZIO considers this matter closed since the customer no longer owns the ******************** TV.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, IncInitial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please stop advertising the 2004 ******* **** move "A Cinderella Story" on the homescreen of my VFD34M-0804 and never advertise it on my homsscreen again. I hate everything having to do with that movie because it strikes particular nerves having to do with extremely painful memories of an unrequited high school crushBusiness Response
Date: 05/02/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
VIZIO has contacted this customer, and the customer advised he did not want to discuss this matter any further.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, Inc.Initial Complaint
Date:04/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vizio M65Q6-L4 TV on 4-17-25 based on the specs. Among other things, one of the advertised specifications was the ability to run at 120 hertz/refresh rate, at resolution 1080p. I tried multiple methods of changing the resolution but the TV simply doesn't have the capability to change resolution. I contacted Vizio via customer support online chat. The support agent said it was DMR 120 refresh rate. DMR is a term specific to Vizio and not an industry term. I asked the support agent if the was a true refresh rate. They said yes. Then said "kind of". I was told the TV mimics 120 hz so it's not a true refresh rate but acts like it. What they're saying is the TV isn't capable of running at 120 hz even though it was advertised as such. It was false advertisement. That means the **** port 2.1 is meaningless because the TV can't support anything above **** 2.0. It is blatant false advertisement.Business Response
Date: 04/25/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that VIZIO TV is preforming as advertised. VIZIO has contacted this customer and has determined the TV is working as expected. However, the customer is unwilling to accept this offer.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ***Customer Answer
Date: 04/25/2025
The TV doesn't perform as advertised. The advertising is misleading. The TV performs as it's designed to perform.Business Response
Date: 05/02/2025
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that VIZIO TV is preforming as advertised. VIZIO has contacted this customer and has determined the TV is working as expected. However, the customer is unwilling to accept this offer.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ***Customer Answer
Date: 05/03/2025
I understand Vizio's advertising methods and that they will stand behind it. Prior legal precedence regarding this advertising will play a bigger role from now on.
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