Complaints
This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 332 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 24inch vizio tv back in December 22 2024 and I've had nothing but issues. Keeps losing power. Volume is horrible. Won't stay connected to wifi. I have called multiple times for troubleshooting and the issues are still happening. The last call I made I was told to send pictures and videos so a replacement could be sent out. That was over a month ago. Please have this product replaced or cash refund. ****
Business Response
Date: 05/05/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *****
Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a Vizio tv at ****** on 2019 November, it broke at 2021 November and the warranty is 2 years,I call the Vizio company give them the serial number and they say still on coverage for the warranty, and after couple days later they told me they can only give 20% coupons to purchase another tv on Vizio website.Business Response
Date: 05/05/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for over two years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO******Initial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a television from ******* in ******** 2024. It came with a year factory warranty. Now the television is not working, it has colored lines and black lines veritically. I was told to call Vizio and I did. They had me take pics and said it looked like an external issue not internall without having anyone to come look at it and refuse to honor the warranty. I called ******* back because they infact own vizio, how is it that neither will honor the warranty and replace this defective televison. Either replace it or refund my money.Business Response
Date: 05/05/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer refused the offer. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/05/2025
there's a second line forming and again, nothing hit, touched or bumped the television. I had it looked at by a repair person, something vizio didn't do and it is internal! I was prompted to look further when I was told, usually when this happens and in most cases and I found that there are others who have had this exact problem with vizio television that was had nothing to do with being hit or bumped, it was internal. I will be submitting those to the ftc and cfb. Also again. I was told it could have e happened snd it took time to show, by vizion and if this is the case, ******* could have bumped it, throwing it in the buggy, or delivery, but it wasn't me! There is also class action participants with same issue and I will be submitting this as well.
Business Response
Date: 05/08/2025
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer refused the offer. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a 65 inch **************** on April 7 2025. I registered the tv with Vizio and it quit working after 1 month. I called them on the phone and gave me some requirements for a refund and was told they would be sending me a check. After sending them all the documentation they asked for, they sent a message saying they received my documents and someone will be calling me. No call No check. I had even purchased another Vizio to replace this one after our initial call. I called them back after waiting 2 months for the check to come, and was told told they could send a $50 gift card if I sent them documentation of the new tv. I asked her if this was a joke? What a scam! Neither me nor anyone on my family will buy a Vizio again. Every tv in my house now is a Vizio, so they just lost a good customerBusiness Response
Date: 05/05/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question has been disposed of without the proper documents requested by VIZIO. A copy of VIZIOs warranty can be viewed online at **********************************************. VIZIO considers this matter closed since the customer no longer owns the ******************** TV.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, IncInitial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please stop advertising the 2004 ******* **** move "A Cinderella Story" on the homescreen of my VFD34M-0804 and never advertise it on my homsscreen again. I hate everything having to do with that movie because it strikes particular nerves having to do with extremely painful memories of an unrequited high school crushBusiness Response
Date: 05/02/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
VIZIO has contacted this customer, and the customer advised he did not want to discuss this matter any further.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, Inc.Initial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This TV refuses to recognize the correct wi-fi passwords as well as dropping into another. It freezes, stops the entire TV from functioning. Numerous contacts to there support does nothing but send you in circles. The actual programming of this system across the board fails completely. This is a very bad product.Business Response
Date: 04/11/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:04/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a TV from *******. The VIZIO 65" Class 4K UHD LED ************ (New) V4K65M-0804 on February 19th and we had issues immediately. We contacted support and was told someone would come out. They never did. We called again and was told a part was ordered and someone would be out. Again nothing happened. We called a 3rd time and we're told a new TV was being shipped to us. We received a new TV on March 28th and here we go again. We called support and asked for a refund and was told no that my issue is related to the apps I use. My picture quality is like a ***** not an HD. I want to see clear pictures and the quality of the picture is not clear. The support is terrible and at this point another tv is not going to resolve the picture quality.Business Response
Date: 04/07/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 04/07/2025
We had asked for a refund and when we spoke to **** at Vizio he made every excuse why the 2nd tv wasn't working properly from "the environment" to bad Internet. Vizio's resolution is to give us another tv. We were also told our warranty actually won't start when the 3rd tv comes but back to the first tv in February. If Vizio isn't going to refund us then we need a better resolution, which is give us our money back. We are dissatisfied with this TV and having a third one I don't see how that's going to resolve the issue we have.
Business Response
Date: 04/15/2025
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 04/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ****
Initial Complaint
Date:03/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 43' Vizio TV on 02//11/25, and I submitted a claim on 03/27/25 through ******* protection plan/ ******** through the app and I sent an email to ******************************** Claim ************ was denied and I was redirected to contact the manufacturing warranty. I called ************ and spoke to Ro who said the damages are not covered. The screen to the TV is cracked and the leg is broken. I cannot s**** the other nail into the leg. Then I called Square Trade and *** only offered to refund the warranty and not a refund for the TV. Then I drove to ******* in ********** and the general manager would not let me return the TV because we did not buy it t that location. So I called the ******* i Temple and spoke to the manager who refused to make an override to return the TV and she redirected me to escalate my issue with the manufacturer. I am demanding that the manufacturer repair or replace the Vizio 43" TV.Business Response
Date: 04/04/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIOs warranty. A copy of VIZIOs warranty can be viewed online at ****************************************************; In the interest of providing customer satisfaction ******************** has offered the customer a rebate off a new ******************** product. The customer refused the offer. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased New Vizio TV - During activation process pop up on new tv indicated I needed to contact customer support and provided a phone number - This number took me to a hacker that was seeking payment for a Vizio online account - There were no warnings of this scam on the TV - After determining this was a scam, I found numerous reports online about *************** Scam"Business Response
Date: 03/30/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint ***orted to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that the customer contacted a different company and was charged for setup. This was not done by VIZIO. The customer contacted their financial institution. The VIZIO *** also escalated this case to an engineering department. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
VIZIO models V505-H9 and D43f-J04 TV was working fine before the last update.After the TV updated and restarted the categories are now crammed up on the side of the channel guide (Before you could hold the OK button and they would pop up)EVERY TIME I type a channel on Watchfree+ It will sometimes go to the correct channel and sometimes not. If it doesn't, I have to hit the BACK button a few times to get it to go to the correct channel.When I finally get the channel I want and watch it for a while I hit the BACK button and it will go to a totally different channel than it was previously on.Once again this has been going on since the last update and I want my TV back to how it was before the last update.- Why is the Watchfree interface NOW cluttered?- Why does the BACK button constantly take me to the wrong channel?- I have tried updating, unplugging, restarting all of that.I will NEVER buy another VIZIO product again. This is pathetic.They say they take these matters seriously but that is a LIE because with EVERY update it gets worse.Business Response
Date: 03/24/2025
Dear Better Business Bureau Representative:
VIZIO****** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, Inc.
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