Complaints
This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 330 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a 65in Vizio on 5/12/22. This tv started having minor glitches approx a month prior. But approx the start of May 2023, our tv started to show a black screen when turned on. This issue steadily started getting worse and eventually would just stay black. Due to my age and not being tech savvy, I waited until my daughter could help me. My daughter called Vizio on 5/19/23 and tech support walked her through several troubleshooting with no success. The tech agent stated the issue we are having is a known issue with this model. Tech support stated if we could send them a proof of purchase, they would either replace or fix the tv. It took us 2 weeks dealing with ******* to obtain the receipt, sent it to Vizio and they called to set up an appt to fix the tv. Shortly after the canceled the appt after they realized the 1 year warranty had expired 5 days prior to my original call. Spoke to customer service regarding all of this and they still refused any resolution or assistance in this matter. The issue started before the end of warranty but since we didnt have help right away from family to remove the tv from the wall mount to obtain the needed info, were now out of a tv and lots of money. We would just like a working tv! We dont care if they repair, replace, credit, something! Versus being told were out of luck. This is the 2nd Vizio weve had that quit working with in a year of purchase.
Business Response
Date: 06/06/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business?Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us.? We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.??
Sincerely,
VIZIO, ****Initial Complaint
Date:05/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Warrenty issue. Charged my debit card $129 for security to return 9 week old tv for replacement on April 25. Now refuses to return money. Keeps telling me I have to contact my card provider. Called bank and they said they have nothing to do with it. The money will be credited to my account when ********************** sends it. Bank said they were giving me the runaround.Business Response
Date: 06/06/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business?Bureaus (BBB) notice regarding complaint number 20119533. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us.? We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.??
Sincerely,
VIZIO, ****Customer Answer
Date: 06/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:05/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Vizio TV on May 18, 2021. On May 16, 2022 I contacted with an issue of my TV not working. I did some trouble shooting with the Representative which did not work. They sent me an email asking for my proof of purchase and I responded to that email with my proof of purchase because it occurred within the warranty period. They never sent me prior authorization to fix my device, in fact no communication from them for a year. I finally contacted them concerned over the extreme delay and they said they are not fixing my TV because it is outside of warranty. I explained how it was in warranty when I reported the problem and I followed the warranty instructions by doing my part and waiting for the prior authorization and they said I should of kept contacting them when they didn't contact me and are now refusing to replace or repair my TV. I have went a year without my TV luckily it is one of many so not too much loss but my warranty claim was denied because I didn't keep contacting them after they were suppose to contact me with the prior authorization. Now they are claiming it's too late and out of the warranty period.Business Response
Date: 06/04/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business?Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint is now outside of the manufacturer's warranty timeframe. A copy of VIZIOs warranty can be viewed online at ****************************************************; The VIZIO representative offered a rebate off the purchase of a new VIZIO TV. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to **.? We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.??
Sincerely,
VIZIO, ****Initial Complaint
Date:05/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Vizio .representative told me to buy a new television. I have a Vizio 65 inch OLED which I bought in 2020 less than three years ago. My television has become functionally ..unusable. The television screen tuns black at random for no reason. it is as if I have a 65 inch radio because the tv has audio but no video, And Vizio"s response to me was that because my TV was out of warranty they would not help me and I had to get a new television. I am not the only person with this problem. Vizio sold ** defective televisions.knowingly. Iwill never buy anything made by Vizio again. They have lost me as acustomer. I advise anyone who is considering buying a Vizio product to run away from this company and to not spend your money on the products made by a company with so little regard for its costumers.Business Response
Date: 05/19/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint is out of VIZIOs warranty by over 1 and half years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate off the purchase of a new VIZIO TV. The customer has accepted is reviewing this offer and will VIZIO know.. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to **. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact ** at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:05/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband purchased a Vizio tv in January of 2019. It is now a little over 4 years old and the tv has a blacklight issue which appears to be common with Vizio models. Being that this tv is out of the one year warrenty period, the only other option given, besides being told to contact my credit card company, was to purchase another tv, take a photo and submit for a $100 gift card. I reached out to Vizio about this issue weeks ago and just today I was told that they had attempted to contact me in response, but I have no record of that. I expected better service from this company.Business Response
Date: 05/12/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number *********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint out of warranty by over 3 years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate off the purchase of a new VIZIO TV. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/12/2023
The Vizio tv is a little over 4 years old and has a black light issue, which after doing research I've come to realize is common with their TV's.
They offered me a $100 gift card as a form of refund which is laughable.
Finally, they lied about trying to reach out to me about solving this issue. I would like them to provide proof that they in fact had been trying to reach me.
Just a terrible company to deal with overall.
Business Response
Date: 05/22/2023
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number *********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint out of warranty by over 3 years. A copy of VIZIOs warranty can be viewed online at ****************************************************; The VIZIO representative offered a rebate off the purchase of a new VIZIO TV. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:05/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they are stalling to give refund or fix because warranty is one year is almost done.TV cost 229 dollars, several issues need to be fixed purchased at TARGET they know repair would cost more than refund so they are stalling for warranty to end! Target does not warn you refund time is very short and you should buy a protection plan !Business Response
Date: 05/16/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/17/2023
*********************, repair person in **************, did not put the word vizio in e-mail. i thought it was spam
first two days after calling vizio, to tell them my new phone number, and after them telling me ************* was from vizio
***************** phone did not allow messages to his voicemail, he did not e-mail me even when he siad to e-mail him!
*********** (phone ending in ****) said he would tell ************* to e-mail me but ************* NEVER did!
this was still with-in one year of buying the TV
Business Response
Date: 05/19/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.Sincerely,
VIZIO, ****Initial Complaint
Date:05/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vizio stated that they would replace our tv that was faulty less than a year old. Its been 2 months and still no check. I cant get a hold of anyone and they just say still in accounting. Very frustrating. Please helpBusiness Response
Date: 05/13/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to **. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact ** at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:05/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Vizio tv on December 9 2022 and in February a line shows up on our tv. We contacted Vizio for them to fix it since it is under manufacturer warranty and they are not getting back to me. I have emailed them proof of purchase along with pictures of the line in the tv but they are not contacting me to fix or replace my tv.Business Response
Date: 05/05/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to **. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact ** at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/07/2023
I responded back to Vizio telling them that I am not okay with accepting a refurbished or used television when we bought this one brand new. I just emailed them at 1:30 pm on May 7 2023. I requested from them a full refund and that they can take this tv back or I am more than willing to accept a brand new one that is shipped from Amazon or *** and not some company named Pilot freight services that they mentioned whom I have never heard of before. This is a company that we dont know and they have only 1.7 stars and a ton of complaints. So at this time I am telling you that I am refusing their swap offer and am requesting a refund or a brand new tv.Business Response
Date: 05/09/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to **. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact ** at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:04/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2021, I bought a television from Vizio. In 2023 the screen was found to be defective by the company and I received a refund check for $350.96. As I do not have a bank account, I went to ******* to cash the check by depositing it on my ******* debit card and the check was denied by their system. ***** advised me to cash the check at a check cashing place and again, the check was denied. I was informed by the teller that ***** would not verify the check unless I deposited it into my bank account which, I do not have. I advised ***** all the cashier needed them to do is approve the check for chasing, which they refused to do. They refused to put me through to a customer service or account accounting department that handles payments. ***** said they would have someone call me back to resolve, which they never did. I now have a check that is worthless.Business Response
Date: 04/28/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****aear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Copy SuccessInitial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For over a year, Vizio has been spamming me from the short code *****. I have never done business with them, provided my contact information to them, or even bought any of their products before. I have REPEATEDLY told them to get lost, but they continue to spam me over a year later.Business Response
Date: 04/28/2023
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 04/28/2023
Vizio does not need more information from me than what is provided in this complaint in order to stop spamming me. I have no business with Vizio, past or present, and I no longer want to be contacted by them. If the unauthorized contact continues, I will be reporting each occurrence to the ****Business Response
Date: 05/07/2023
Dear Better Business Bureau ******************************************** **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 05/10/2023
I am still receiving unsolicited text messages from Vizio, despite me repeatedly asking them to stop. Even after the initiation of this claim, I still received more spam; most recently on May 5th. I have never once done business with Vizio or even purchased one of their products; they have no reason to possess my contact information in the first place.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.