Complaints
This profile includes complaints for Vizio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 330 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my Vizio ******** since 2019 and everything was working on and off for a while ok. I had unplug it many times since the picture was stuck and was not coming up. Now this past week the TVs picture went out and never came on. I have two older None Smart VIsio TVs and are still working strong. This should not be happening. I called customer service and three managers called me and I had returned their call and email but no responses yet. Not buying any more of their products and will be telling my friends and family to do the same thing.
Business Response
Date: 03/15/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 03/15/2024
I did respond back and responded to their email that was send to me yesterday. They did not respond back and I send them my information about what is happening with my TV. This is unacceptable by their part. They dont want help me as it seems.
below is what I had send to them and I am hoping they will honor this and that will replace or fix my TV.
Dear Sir or Madam
The reason I am contacting you is because my Vizio tv broke down. It has sound and no picture. I spoke to someone at customs service and she told me that because of the tv out of warranty it wont be covered.
I have two other Vizio models that are not smart TVs and they are working till this day. So this should not happening to to a well kept tv.
I read online that there are issues such as mine that the TVs picture goes out and sound remains. I am not satisfied with this. Three managers called me and the last one called and her name is **** that she would close the case.
So, I believe that my tv should be fixed and it cannot be fixed it should be replaced of the equal value.
I have attached a picture of my serial number and model number. It is 43 inch big screen smart TV.
Thank you
Sincerely
**************************;Business Response
Date: 03/24/2024
Dear Better Business Bureau ******************************************** **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 03/25/2024
they did not respond me on my email and they should give me a response to resolve this in case they can not call me to call them. I have a young baby at home and dont know when they call.
all I ask is to be fixed or replaced or money refunded since TVs should not break that earlier in 5 year frame line. I have older none smart Vizio TVs and they are still working fine.
they have my email *******************
Thanks
sincerely
**************************;Business Response
Date: 05/28/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has a out of warranty for four years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO soundbar.The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ***Business Response
Date: 05/30/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has a out of warranty for four years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO soundbar. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ***Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I have purchased three Vizio **s in the last 2 years and have been very happy with the quality. Only in the past few months have our children been accessing apps on the ** that we have not been wanting them to. Unfortunately, there is no way to delete apps like ******* from these **s. When I reached out to Vizio via ********* I was answered with you can remove apps from the home screen, but you cant delete them. When I responded that that does not keep my children from accessing it with voice command, no one responded and it has been weeks now. I have requested to have parental controls available to lock down apps with a passcode and no response. Instead, we were forced to agree to a terms of service that no one over the age of 13 should use their services and if they are 13, by agreeing they are saying they have spoken with an adult prior to agreeing. How can a 13 year old legally agree to this?! I am beyond upset that this company only cares about covering themselves legally than actually taking care of their current customers needs. All I want is passcode protected apps! It literally says in their website entertainment for everyone. But then you have to agree to these terms to use their **s now after I contacted them about my concerns. Please help us moms out! We only want to protect our children!Business Response
Date: 03/17/2024
Dear Better Business Bureau ******************************************** **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NEVER buy a Vizio Smart TV.I bought one a little over 4 years ag and have had nothing but trouble since day 1.It will suddenly cut off on its own and not restart until you unplug/re-plug it back in.Some apps lag horribly on this TV while working fine on other TVs in the house.This last time it cut itself off, I finally got it to cut back on just to find the screen stating SmartCast Home not Available.I went to Vizio Support and followed all the instructions to fix this issuefollowed them three times to no avail.Finally I reached out via text. They had me go out and buy a Flash Drive, download the update from their website to the drive and plug the drive into my tv for a manual update.It went through the entire process, powered itself down and back upand looped right back into the updating scroll bar againand againand again. This went on for about an hour. It finally stopped looping but still shows SmartCast not available.I reached back out to Support just to be advised that my factory warranty has expired so theres really nothing they can do. Advised me to reach out to my credit card company if I bought it on credit (I did not).So basically they made a tv that crashed after one of their updates and they unapologetically are advising that, oh well, I will need to buy a new TV to replace a four year old tv.If you dont make products that last then you can ensure that your success is short-lived and that your business will also not last.Thanks for the non-help Vizio.Rest assured that I will not be purchasing anything with your name on it again.Business Response
Date: 03/15/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 70 inch Vizio ** back in late 2021 from best buy. The ** had audio issues from day one! The issue is during low volume scenes the audio cuts in and out. This is a widely known issue. Which can be found with a simple reddit search. These issues date back to 2020. On several of these posts the official vizio support team acknowledges the problem as a known issue and would be fixed in a firmware update. Seeing those posts led me to believe that the issue would be resolved in the near term. However that's not been the case! Tons of people are still having the same issue!!! With no support from Vizio! I contacted the support team via chat. I was told that the ** is out of warranty after 1 year unless it was purchased as ***'s club or Costco...then you get a 3 year warranty...well that's unfair from the get go! Not everyone can afford to pay for a year membership! I was told sorry... nothing we can do. I had a supervisor call me (*** *** EXT 2216) and offered to have a technician come and see if they could resolve the issue for a charge of $100 or $150...can't remember...but it would not guarantee a resolution. If it were unable to be resolved I could get reimbursed $150 via gift card once I purchased a new Vizio **....I thought she was joking with me...why would I ever buy a Vizio product again after this? Look I am a reasonable person...but this is awful! I love the ** don't get me wrong...the picture is amazing!!! But the audio issues is totally unacceptable!!! It's to the point I hardly ever watch anything on that **...I use my little 32 inch Vizio in the bedroom.Business Response
Date: 03/12/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has a out of warranty for one and half years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a Vizio 65 inch television on January 24, 2024 and have had nothing but issues with it getting antenna signal. I have contacted customer service over and over and they continue to have me go through steps to reset the ** and Im constantly unplugging the ** to reset it in order to get our channels back. A warranty claim was started and canceled on Vizio end. I just want a working **. I have other **s on the same antenna that have no problems and the ** that replaced this one had no trouble getting antenna signal either. I just want a working ** that I dont have to unplug daily and plug in again to reset. Its frustrating when were watching a show and lose it.Business Response
Date: 03/07/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
VIZIO has updated the viewing policies to collect my personal viewing even off line. When I decline it states I will no longer be able to use apps on my *** I purchased this ** years ago and now they are making my ** not being able to be used as I intended when I purchased the *** They also made it so I could not watch antenna ** unless I am connected to the internet. I bought the ** they need to STOP changing it so it does not work as I purchased.Business Response
Date: 03/07/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO ** received. VIZIO has contacted this customer and has determined the ** is working as expected after the update. VIZIO has offered to walk the customer through how to operate the ** with the new update. However, the customer is unwilling to accept this offer.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** has shut down my television set that I purchased from **** Club a couple of years ago because I will not agree with all of their terms and conditions. When I bought this television I declined and did not agree with everything but I did agree with of the things. It was never explained that if you do not submit your will to Visio you will lose your television and the money you spent to purchase it. What can I do about this. This power should not reach inside of our homes. No way no how. Not for one dollar should any be able to have this type of control.Business Response
Date: 03/07/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO ** received. VIZIO has contacted this customer and has determined the ** is working as expected after the update. VIZIO has offered to walk the customer through how to operate the ** with the new update. However, the customer is unwilling to accept this offer.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ***Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vizio ** (Model # D32F) 1 year ago. After turning the ** on today to watch, I got a message that all functionality had been suspended until I agree to all of Visio's new Terms of ***************** Policy, and ******** Terms of ***************** policy. I called Visio customer service who told me if I wanted to use the **, I had to agree to the new policies.Business Response
Date: 03/06/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
Date:02/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a new Vizio TV two years ago. It did not have any terms and conditions that pertained to spying and sharing of my data to third party vendors. As if this morning, my TV is locked up until I agree to these predatory practices. I called their hotline for either a refund on my TV or a way to opt out of the new terms and conditions Neither was given. For a company to force its will on a consumer is unsatisfactory!Business Response
Date: 03/05/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO ** received. VIZIO has contacted this customer and has determined the ** is working as expected after the update. VIZIO has offered to walk the customer through how to operate the ** with the new update. However, the customer is unwilling to accept this offer.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Customer Answer
Date: 03/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:02/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vizio, smart TV two years ago from Bestbuy.. I connected it to my digital antenna and used it to watch free channels broadcast over the air. Vizio updated their software in the smart TV six months ago and has taken over my access to free over the air TV. They have slowed my TV response down to a crawl, they have made it frustrating to try to find things, this was not an improvement and I can’t find a way to get rid of it.
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