Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on March 20, 2025, and was informed that, due to a warehouse relocation, shipping could take up to 710 business days. Since then, I have reached out to customer support multiple times. Each time, I received a generic response stating that my inquiry would be forwarded to the shipping team, but there has been no progress on my order.Despite my request for the issue to be escalated, I have not received any meaningful updates. On April 8, I was finally provided with a tracking number; however, as of April 19, the tracking status still shows Label Created with no movement.I contacted support again, only to receive the same templated response. I am requesting a prompt resolution to this matter, as the lack of communication and delay in fulfillment is unacceptable.I just want my order at this point. I thought Impressions Vanity was a reputable company but apparently I was scammed!

  Business Response

  Date: 04/29/2025

   

  Hello ***** *****,

  Thank you for reaching out to Impressions Vanity Company.
  

  Id like to sincerely apologize for the delay in shipping your order. Ive reviewed the tracking, and I can confirm that your order has now been shipped and successfully delivered.
  

  We truly appreciate your patience, and again, Im very sorry for the inconvenience this delay may have caused.
  

  Best regards,

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insanely slow at shipping. Little to no customer service or support. Placed an order on march 5th and it still has no shipped. Buying beware of this company.

  Business Response

  Date: 03/31/2025

  Dear *******, 

   

  Thank you so much for reaching out to the Impressions Vanity Company team.  

  We are sorry for the delay in shipping out your order.  I have spoken with the warehouse and the order should ship no later than tomorrow. 

  We are so sorry for this issue.  

  Customer Answer

  Date: 04/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* **********
  
   
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I bought a hello ***** ring light from ******* in August and the warranty. ******* told me to reach out to impressions vanity the manufacturer and I did. They tried sending me a replacement part for the part that snapped off. The part that snapped off is stuck inside the ring light so that wont work. I messaged them saying this and keep following up and they will not get back to me. The warranty is 3 years and I didnt use the ring light in an unusual way for it to snap off. All I did was put my phone in the phone holder as you are suppose to.

  Business Response

  Date: 02/18/2025

   

  Hello ******** *****,
  

  Thank you for reaching out to the Impressions Vanity Company support team.
  

  I sincerely apologize that you have not yet received a response regarding your issue. Unfortunately, I am unable to access orders placed through the ******* website, but I will forward your email to the appropriate team so they can assist you in finding a resolution.
  

  If you do not hear back from them within a few days, please let me know, and I will follow up on your behalf.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order with them back in October on the 10th 2024. The total came out to $202.04. It was supposed to be picked up in store, because I was afraid of theft happening since I live in an apartment and sometimes the mail carriers dont deliver our packages in a parcel locker to prevent theft. However I have been unable to pick it up because Im in the hospital for oncology care because I have thyroid cancer. I reached out to them and they said I cant have someone pick it up on my behalf. I can fill out a form to change it to shipping but Im afraid of theft still. Usually with other store if you dont pick up your order by a certain time they refund the money. I havent been able to get a refund and the order is still active sitting in their warehouse. I tried calling & asking for a refund but their voicemail is full and no one answers the phone. My final attempt was an email I sent January 10th and I sent another follow up on January 14th. I also called on January 14th and still no answer and I cant leave a voicemail because its full still. I would like for them to simply refund me since I never picked up my order.

  Business Response

  Date: 01/15/2025

   

  Hello ****** ****,
  

  Thank you for reaching out to the Impressions Vanity Company support team.
  

  If you would like to cancel your order, we can process it as you have submitted your request in writing. Please allow 3-5 business days for the refunded funds to reflect on the card used for the purchase.
  

  If you have any further questions, please feel free to contact us at ************************************************************.
  

  Best regards,

  ***

  Customer Answer

  Date: 01/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Mirrored Vanity from them as a gift for christmas to my girlfriend. The vanity came in damaged with the mirror completely cracked. I took multiple photos and emailed the impressions support team received one email a week later to signup for there "front desk help center" to submit a ticket its been a week and im the only person who has spoke in the chat with them. I called them 25 times today with no answer until they blocked me. Yesterday i called 15 times finally got ahold of someone and they said theyd call back in an hour to let me know if they have the inventory to ship the damaged topshelf out to me. Never got a reply and now im blocked. My girlfriend also called 15 times today and had no answer.

  Business Response

  Date: 01/09/2025

  Dear ****** ****,
  

  Thank you for reaching out.
  

  I sincerely apologize that your item arrived damaged. I see that you need a replacement for the damaged table, and I have created the replacement order for you: IVOUS-******. A copy of the order has been sent to your email. Ive made notes on your replacement order, and it will be shipped as soon as possible.
  

  You may dispose of the damaged table in the best way you see fit.
  

  Regarding the phone lines, Ive looked into your concerns. Due to high call volumes, calls may occasionally be routed to the voicemail system. However, blocking calls is not a feature our system is capable of performing.
  

  If you have any further questions, please dont hesitate to reach out.

  Best regards,
  ***
  Operating Hours:
  Monday - Friday, 9:00 AM - 5:00 PM PST

  
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Plus Size Slaystation was purchased instead of the Pro Size Slaystation. I would like to exchange the table tops and keep the drawers since they are the same size. We want to ship back the Plus Size table top and exchange it for the Pro Size table top. We want to pay the difference. I submitted multiple emails, calls, and tickets to get this resolved and it keeps being closed with no response or notification.

  Business Response

  Date: 12/30/2024

   

  Hello ****** ******,
  Thank you for your email. If youd like to return your item for another, our return policy allows exchanges within 30 days of purchase.
  Please send the item back to us. Once it has been received, we will provide an invoice for any price difference. After the invoice is paid, we will ship the new item, provided it is in stock.
  If you have any questions or need further assistance, please dont hesitate to reach out.
  Best regards,

   

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ***** vanity for over $800 on 12/4/24 and still have yet to receive it. I have been emailing Impressions since 12/18 because I was wondering if my order was going to arrive before Christmas as this was supposed to be a Christmas gift. They said since my order was past the 7 - 10 business days processing time, they would contact the warehouse to ship out the order. I didnt hear anything or get any shipment notifications for two more days, so I called the company. The associate I spoke with confirmed that the product had not been shipped out but was going to compensate me for my time and trouble. I never heard anything back after that and it is now 12/30 and I still have not received the vanity. I have emailed them back three additional times, as well as called them, however no one respond and it now says their voicemail is full.

  Business Response

  Date: 12/30/2024

   

   

  Hello ******* ******,
  Thank you for your email. I have contacted the customer service manager, and she will be reaching out to you shortly.
  If you have any additional questions or need further assistance in the meantime, please dont hesitate to let me know.

   

• Initial Complaint

  Date:12/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 6th 2024 I ordered 2 vanitys from impressions total ******* processing was supposed to be 7-10 days we are way past that point now . I have sent 2 emails and called multiple times the first few phone calls the phone line seemed to be disconnected until yesterday Dec 27 2024 no answer but I got a voicemail where I left my name,phone number and complaint and I have gotten no response. I have got no tracking of my items that was supposed to be Christmas gifts and I would really like to receive the items I purchased

  Business Response

  Date: 12/30/2024

   

   

  Dear ****** *****,
  

  Thank you for reaching out to the Impressions Vanity Company support team.
  

  I sincerely apologize for the delay with your order. After checking with our warehouse manager, I can confirm that your order is scheduled to ship out today. Once ***** picks up the shipment this evening (at 5 PM PST), the tracking number will be sent to you via email.

  You will then be able to track the movement of the package. If you have any questions or concerns, please dont hesitate to reach out to me.
  

  I truly apologize for any inconvenience this may have caused and appreciate your patience.

  Customer Answer

  Date: 12/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:12/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Oder below on December 14, 2024 (online) and paid it in full. I Have not received it nor have I received any shipping ************* calls are unanswered and the same goes for email complaints.I NEED MY DAUGHTERs ORDER DELIVERED ASAP ORDER HISTORY IVOUS-****** December 14, 2024 Paid Unfulfilled $2,369.46 ACCOUNT DETAILS ******* Jama ***************************************************************************************************************** **********

  Business Response

  Date: 12/27/2024

   

  Dear ******* Jama,
  

  Thank you for reaching out to the Impressions Vanity Company team.
  

  I sincerely apologize for the delay in our response. During the holiday season, we experience a higher volume of inquiries, which may extend our response time.
  

  After reviewing your order, I can confirm it has been processed, and the tracking number is ************, shipped via *****. Please note that shipments are picked up at 5:30 PM PST, so you should see movement on your tracking information by tomorrow.
  

  Thank you for your patience and understanding. If you have any further questions, feel free to reach out.
  

  Best regards,

• Initial Complaint

  Date:12/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My transition date was Nov 22nd I received my package Dec 14th *********** was (Impression Vanity Company)I placed my order a waited for a week to pass I had not received any type of email with tracking information regarding my package. I than reached out they told me I was passed the shipment days an theyd get my package out asap that also did not happen because three days later I had to email them because I still had not received anything email regarding my package. I finally received the email and days later received the package only to open it and see that I was missing items and they mistakenly added a different item that I did not order nor was it of the same value of the missing items. Ive since emailed four different times and called there customer service number that is provided on their website and never get an answer. It doesnt matter what time I call.ive yet to receive a response at all or a refund. I paid for something I did not receive or get a refund they took my money and will not fix there mistake. The fact that *** reached out and have not been contacted is insane considering the company its is.

  Business Response

  Date: 01/03/2025

   

  Hello ******* ********,
  

  Thank you for contacting the Impressions Vanity Company support team.
  

  I sincerely apologize for the delay in resending your product. Ive reached out to our fulfillment team, and Im happy to confirm that your item will be shipped out today.
  

  If you have any further questions or concerns, please dont hesitate to let me know.
  

  Best regards,