Complaints

This profile includes complaints for Avetta's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avetta

  Irvine, CA 92614-6856

  
• 

  Avetta

  3300 N Triumph Rd Lehi, UT 84043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avetta allows any company to connect to yours without prior approval. When you ask for a name of who made they connection, they don't have that information. Really? I genuinely believe this is part of a scam to get money out of contractors for using their service; especially since it is nearly impossible to "break" a connection with a client. Avetta bills you for the unknown added client connection. You have no recourse other than to request that the unapproved connection be removed and your account credited. Then they tell you that an Account Manager will reach out to you in 5-7 business days. If they do call, it is nearly impossible to remove the charges that were added without your approval. Avetta is the sorriest client connecting portal that I have ever used; if I did not have to use them, I would not! Avetta is WAY more expensive than other companies that do a WAY better job. Avetta does not engage with clients when a task is waiting on the client...they just consistently keep charging you! If they do reach out to you, they try to convince you to keep the connection at a lower rate. READ THAT AGAIN! We are not talking about dropping cable at your home, this is BUSINESS!! When you ask them again to disconnect and credit your account, there's radio silence. There's nothing preventing ANY company in their network from attaching themselves to other businesses' accounts. If you're not vigilant, you could end up stuck with fraudulent charges. This process is unreasonable, a waste of time, and shady.

  

  Business Response

  Date: 04/22/2025

  Thank you for taking the time to share your experience I truly understand your frustration and Im sorry for the inconvenience this caused.
  I want to confirm that the unapproved client connection has been removed, and the refund for the associated charges was processed last week. We appreciate your patience while this was resolved.
  Your feedback is incredibly valuable. While our goal is to make it easier for contractors to find work and manage client requirements through a single platform, we know there are areas that need improvement. Were actively reviewing this process to make it clearer, more secure, and more contractor-friendly.
  If theres anything else we can do to support you or if you'd like to share more thoughts, Im here to help.

  Customer Answer

  Date: 04/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avetta allows any company to connect to yours without prior approval. They then bill you for the added client connection. You have no recourse other than to request that the unapproved connection be removed and your account credited. **************** advises that one of their **** will reach out in 7-10 business. However, when they do reach out, it's a salesperson and they try to convince you to keep the connection at a lower rate. When you ask them again to disconnect and credit your account, there's radio silence. There's nothing preventing ANY company in their network from attaching themselves to other businesses' accounts. If you're not vigilant, you could end up stuck with fraudulent charges.This process is unreasonable, a waste of time, and shady.

  

  Business Response

  Date: 04/10/2025

  Hello *****, We are sorry for the inconvenience we went ahead and resolved your issues by providing a refund. If there is anything else needed please do not hesitate to reach out at *********************************** Thank you. 

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The requested actions have been completed and consider this complaint resolved.  Thank you for your assistance.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used Avetta since it was PICS due to several of our clients requirements. So for 8 connections on our invoice from 3-17-24 we paid $4,847.00. We added a connection so we have 9 on 3-19-24 and they charged $6,804.66 for adding one customer. I called and called for a month to get an explanation or a break down and they never responded. This year I received the invoice for 9 connection and it was $10,090.00. I called last week and talked with a CSR (did not get her name) and she said she contacted billing and would send me an email with the case number and info. I never received that. I called on Friday and talked with ***** and she said it was all very confusing and she gave me a case number over the phone and told me she turned off auto pay until this matter is resolved. Today I get an email thank you for your payment and they took the money anyway. I called and talked to *** who said let me talk to *****. He came back and said that ***** had contacted billing and told them to turn off auto pay. *** said if they deducted the money from your account I am sorry but we will get you a break down. It is the same runaround and theivery as last year. I requested a face to face meeting but that is not going to happen. I am going to all of my customers and letting them know what has been going on with them.

  

  Business Response

  Date: 03/28/2025

  Hi ******,

  We have deactivated your account. We apologize for the inconvenience and appreciate your patience. Please let us know if you have any concerns. 

   

  Best,

  ******

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was required to use Avetta for a client I work for. I agreed a year ago and paid the fees. The client has recentely decided to no longer use the Avetta System (just received notice on Thursday). Avetta just charged me an account renewal fee today. I no longer need or will use the system. I tried to cancel the membership but get the runaround every time. They make it impossible to cancel and then they say that their policy is that you need to call them at least 30 days prior to renewal to cancel.

  

  Business Response

  Date: 02/11/2025

  Hi *****, 

  Thank you for being an Avetta customer, we understand you no longer needing an Avetta membership. We have submitted a deactivation and refund request. Please let us know if anything else is needed. Thank you!

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Registration with Avetta was necessary to work for a large client. We paid Avetta $4,000. The client has turned out awful. They owe us over $100,000 and we are discontinuing work with them. Our membership with Avetta lapsed September of 2024 and they call us weekly asking us to renew membership despite our telling them repeatedly that we don't want their service. It's now January 2024.If one of your clients requires Avetta registration, find another client. You'll pay $4,000 for the burden of having a $100,000 loss on your books and getting renewal calls at 6:30 in the morning.

  

  Business Response

  Date: 01/15/2025

  Hello ******,

  We apologize for the inconvenience. Please email us at ********************************** so our team can work to resolve your issue. 

  Kind Regards, 

  
  Avetta Customer Relations 

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Avetta on 1/7/2025 to cancel/deactivate my subscription and was declined by their customer service representative. She stated that per their policy, I could not cancel my subscription 'mid-term' and had to wait until a later date. She referenced the End User Agreement on their website. I have not consented nor agreed to this policy or any other terms since subscribing to their service. There is no documentation to state that I agreed to this policy. Avetta has apparently introduced their own terms, are forcing clients to consent, and are making it impossible to cancel subscriptions. The *** passed legislation in October 2024 for this very reason. After many attempts during our conversation to request an immediate cancellation, she still refused. Avetta has my banking information and clearly intends to charge me, without my consent. At minimum, this is theft, which should be prosecuted. I am demanding an immediate cancellation of this subscription. This company is a proven scam artist and continues to commit fraud and theft. The Avetta case number for this is ********.

  

  Business Response

  Date: 01/08/2025

  Hello ****,

  I have passed along your request to our Support team and I believe you have been in contact with ****** *****.

  He just informed me that he has escalated your request to our deactivation team. He will send you a follow-up once the request is initiated.

  Please contact me directly at **************************************** if you need any further assistance. Thank you!

  Kind Regards,

  ******* *****

  Avetta Customer Relations

  Customer Answer

  Date: 01/08/2025

  *******,
  
  I received your message through BBB. I appreciate the prompt response, although it shouldnt require me to waste my time to have to file a BBB complaint for something to be done.
  
  Either way, you mentioned a ****** *****. I have not received any communication from this person.
  
  Regards,
  
  ****

  

  Business Response

  Date: 01/09/2025

  Hi ****,

  He will reach out to you directly once the deactivation request is initiated. 

  Please email me directly at **************************************** if you do not hear from him in the next few days.

  Thank you,

  ******* *****

  Avetta Customer Relations

• Initial Complaint

  Date:10/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning! Warning! DO NOT USE THIS COMPANY! This company is a scam! We were required to use this company by one of our contracts on a construction project They gave us a login to their portal as a new client. When you sign into their portal is automatically sign in. There is no contract that was issued or signed by anyone in our corporation. $489.32 The Amazon project was completed in 2020.

  

  Business Response

  Date: 10/17/2024

  Hi ***,

  We apologize for the inconvenience. Your account is set for deactivation and refund today.

  Please reach out to me directly if you need any further assistance: ***************************************** Thank you!
  
  Kind Regards, 
  
  Avetta Customer Relations 
  

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were required to use this company by one of our contracts on a construction project that only lasted 6 months. They gave us a login to their portal as a new client. When you sign into their portal is automatically signs you up for a recurring account and they charge your credit card automatically. There is no contract that was issued or signed by anyone at our company. This company is a complete scam. They made unauthorized charges to our account over the last 3 years!!! They have charged our card $3,196.93, in 2022, $4,071.17 in 2023 and $4,938.70 in August of 2024. The project was completed in 2021!!! But they kept charging our credit card. We have made several attempts to contact them and they keep telling us that the deactivation department can't be reached at this time. I asked them for the contract and they say there isn't one. This is a complete racket!!

  

  Business Response

  Date: 09/04/2024

  Hello *******,

  Our billing team just confirmed that your deactivation and refund will be processed tomorrow. 

  If you have any further questions or if you need anything else, please email me directly at ***************************************** Thank you!

  Kind Regards,

  *************************

  Avetta Customer Relations

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently had a potential customer reach out to us to do business with them. They advised that they used a third party safety compliance company, Avetta and that we must go through them to connect with their company. I then received an email from Avettas salesman with a link to sign on. Since the activation fee was $1650 we wanted to make sure what was required and exactly what service they were providing for this money. I spoke with an Avetta salesman several times and he advised that it was a simple process and that they only required our insurance information and provide our safety manual. We signed up on 7/8/24 and paid the $1650 activation fee, only then was I able to see their requirements and it was much more than what we were lead to believe by their salesman, and the majority of these items did not apply to the services we would be providing to our potential customer. I provided what I thought was everything on their long list, insurance information, EMR reports and a copy of our Safety Manual. We have made multiple attempts to provide them with our information and each time it is rejected and we have not been able to get anyone to let us know specifically what we are missing.On 8/19/24 I emailed them and requested that they cancel our account and send us a refund of the $1650 charged as it did not appear that we were going to be able to have a working relationship, and they have not provided us with any service. I received an email saying that my cancellation request fell outside the cancellation period of 7/8/24, which was the date they ran our card. I have sent multiple emails and made several calls with no success. I dont know what to do at this point. It seems they are only interested in taking peoples money, and from all the other complaints I have seen we are not the only ones having issues with them. We want them to refund our money so we can part ways.

  

  Business Response

  Date: 08/29/2024

  Hi ****,
  
  We have received your request, and we are actively exploring potential solutions internally and appreciate your patience during this time.
  
  Kind Regards,
  
  Avetta Customer Relations

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/12/24 Credit card charged without permission for $1284.16 to a customer connection that we do not do business with. When we explained this to Avetta they only offered a credit on our account. We do not plan to have any other connections so this would be a credit that would not be utilized and an unsatisfactory resolution. They do not disclose on their invoice the customers you are being connected to and they hold your credit card and use it for payments without allowing you sufficient time to review and decline/authorize the charge. You have to file a dispute within a very narrow time frame which likely is shorter than the window where you see the charge on a credit card statement (unrealistic and poor business practice). No merchant should auto connect and charge cards for services without permission!

  

  Business Response

  Date: 08/07/2024

  Hi Darric, 

  
  Thank you for reaching out to Avetta. Per our billing policy, this was an auto-upgrade and, unfortunately, since your request to remove this connection was not requested within the 30-day window, our Billing Team is unable to process a refund. 
  
  We apologize for any inconvenience this has caused and we greatly value your membership. 
  
  To allow us to better serve you in the future, please contact [email protected]. 
  
  Thank you, 

  
  Avetta Customer Relations

  Customer Answer

  Date: 08/08/2024

  I am grateful you acknowledged this was a "auto-upgrade" and confirm we did not approve the charge to our card.  The timeline required to raise a dispute is untenable because we first learned of it when we saw the charge on a credit card statement.  I believe this is an intentional business practice to make challenging/disputing charges nearly impossible.  We again restate that a refund is the only acceptable solution given that we did not under any circumstances authorize the charge.
  

  

  Business Response

  Date: 08/13/2024

  Hi Darric,
  
  Our Terms & Conditions specifically outline the process for the acceptance and approval for invoicing , as well as how to remove connections. Avetta provides a notice of new connection(s) in an email 3 days before an invoice is created. 
  
  We have received your request, and we are actively exploring potential solutions internally and appreciate your patience during this time.
  
  Kind Regards,
  
  Avetta Customer Relations

  Customer Answer

  Date: 08/15/2024

  Thank you for reviewing.  We look forward to receiving a refund in full for this charge.