Reviews
This profile includes reviews for Avetta's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 74 Customer Reviews
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Review fromKaarin B
Date: 04/07/2025
1 starAvetta has gone downhill year after year. After many years of being required to use their platform for vendor connections, the experience has consistently been frustrating. **************** is abysmalno one seems to know what theyre doing, and the chat support is virtually useless.Fees keep increasing without any notice or clear explanation, and our vendor connections are often confused as to why Avetta cant provide basic assistance. More often than not, we have to reach out directly to our clients or partners to resolve issues ************ this point, I wouldnt be surprised if the entire operation were run by AI bots rather than real people.If you're thinking about using Avetta to screen your contractors, take it from an actual contractor: please, look elsewhere.Review fromKevin G
Date: 04/04/2025
1 starThis company is a joke. I am walking away from a customer that spends several thousand dollars a year that requires their vendors to use Avetta. This is truly a money grab scam that I cannot believe exist. ***** needs to look at shutting down this company harder than Tik Tok. They offer NO product. They charge your account unauthorized charges then you cannot speak to anyone to resolve. Their is no way for anyone to explain how much of a scam this is until you "Get You Some". UNBELIVEABLE Stay away from this foreign based SCAM!Review fromAmanda S
Date: 03/27/2025
1 starAmanda S
Date: 03/27/2025
Safety compliance / construction/ industrial/ any company who uses this platform, you all need to audit your connections. I had a company in a different state that I don't do business with connect with me. I tried to go through the chat bot to have them removed immediately after the connection was made TWICE and it never worked. Once I got a live agent they had to pass me along to a connection specialist and this was his response******************************************************************************************This is Dallin with Avetta. I received your request to remove a client connection on your account. Your account shows that all clients are paid for and that your account is in good standing. We are unable to remove your connection with *****. Company policy allows for paid connections to be removed during the renewal period or if the request comes within thirty-days of the invoice date. This connection was invoiced on (2/12/2025) and your request came outside the ***** period on (3/21/2025). In addition, ***** is paying for this connection. It is completely free for you to keep on the account. Since they already covered the cost for a full years period the connection has to remain on the account for the full term.***************************************************************************************************Basically what I got from that email is they allow illegitimate connections happen as long as they are getting paid. Even though I'm not paying for it how is that fair to the other customer? Now I have a non complaint connection that I will not be completing any tasks for because HELO they aren't my customer!!You guys are unethical, dishonorable and I hope everyone wakes up one day and realizes how useless and dumb your company is.
Avetta
Date: 03/28/2025
Hi ****** - Thank you for bringing this to our attention, and we sincerely apologize for the frustration and confusion this situation has caused.We want to assure you that we are taking corrective action:The connection has been removed from your account.We are in the process of issuing a refund to the client who paid for the connection, as it was not appropriate for it to remain active without your engagement or approval.We are also working internally to ensure these types of connections are properly validated in the future to prevent similar issues.We appreciate your patience and feedback, as it helps us improve both our platform and service experience.Review fromR. P.
Date: 03/05/2025
1 starR. P.
Date: 03/05/2025
I am strictly here to ***WARN OTHERS*** of this SCAM. This will be escalating to HIGHER AUTHORITES from our company! AVETTA HAS HIJACKED OUR CREDIT CARD AND WE ARE UNABLE TO DEACTIVATE IT FROM THEIR PLATFORM! THIS WILL ONLY BE REMEDIED BY FULL REFUND OF ALL CHARGES! NOBODY HAS TIME FOR THIS MESS! ******THEY NEED TO ADDRESS THEIR OWN COMPLIANCE ISSUES****** DO NOT ADD YOUR CREDIT CARD INTO THEIR PLATFORM!!! If you have a customer who is requiring you to use this so-called "service", please DIRECT THEM TO THIS PAGE! When we first signed up, it was bc we were required by large customers of ours that we worked with for years. They were looking to streamline the process. We were never fond of the idea but thought they did their research!!! I WISH I HAD SEEN THESE REVIEWS BEFORE SIGNING UP WITH OUR CREDIT CARD THERE WAS NEVER ANY EASE OF COMPLIANCE OR STREAMLINING. JUST HEADACHES! NO REAL SERVICE EVER PROVIDED! CUSTOMER SERVICE REPS HAVE NO REAL LIFE EXPERIENCE IN BUSINESS OPERATIONS. THEY JUST COLLECT THEIR PAYCHECKS AND HAVE NO CLUE! Our customer just so happened to fall for the sales pitch of making provider compliance easier. FALSE in every sense of the word! Once I brought the incompetencieS of AVETTA to our customers' attention, they no longer required us to use them. HERE'S THE PROBLEM! AVETTA HAS HIJACKED OUR CREDIT CARD AND WE ARE UNABLE TO DEACTIVATE IT! Our FIRST ATTEMPT was BEFORE 10/2024 BEFORE WE WERE CHARGED AGAIN! MY SECOND ATTEMPT WAS RECENT! When you are on the platform it is very difficult to find info on how to deactivate. Use their "Chat" and they "will get back to you in 2 Business days"...FALSE!...after 2 recent attempts they did not "get back". When called PREVIOUSLY, the Representative was incompetent. "We will get back to you" FALSE FALSE FALSE! LIKE I STATED BEFORE, THIS WILL BE ESCALATED TO A HIGHER AUTHORITY! THIS COMPLAINT IS STRICTLY TO WARN OTHERS WHEN SEARCHING ONLINE THEIR REPUTATION! I'M JUST DOING MY DUTY BY WARNING U!Avetta
Date: 03/28/2025
Hi ******* - Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and understand how frustrating this situation has been for you.Please know that Avetta takes all feedback seriously, and we are committed to addressing your issue as quickly and thoroughly as possible.Review fromTom S
Date: 02/19/2025
4 starsTom S
Date: 02/19/2025
Working with Avetta is typically easy and they are helpful but with all programs there are learning curvesAvetta
Date: 03/28/2025
Thank you, ***! We appreciate your partnershipReview fromlayal a
Date: 02/18/2025
5 starsWe have been with Avetta for 4 yrs now, its a great platform ,one stop shop for everything our customer needs.Review fromniki a
Date: 02/18/2025
5 starsgreat concept ...pricing for small companies can be a roughReview fromRobert P
Date: 12/23/2024
1 starWe have been dealing with Avetta for a few years and it is a scam!! ***** this company and do not use them!!!!!! We were required to use this company by one of our contracts on a one day project. We were provided an account. When you sign into their portal is automatically signs you up for a recurring account which is automatically charged to your credit card annually. No contract was provided for this recurring charge. Unauthorized charges were applied annually in spite of calling the customer service and advising that the account was to be canceled and no more billing was authorized. Unauthorized charges were made to our company credit card over the last 3 years even though they were not authorized. We called to get a refund and it was denied. In September of 2022 they charged *******, September of 2023 they charged our credit card *******, September of ***** *******. When calling customer service there do not allow you to speak with anyone of authority. We contacted customer service on February 23, 2024 and told them to deactivate the account and that no further charges were to be made to the credit card and yet here we are again. When contacting them they tell you tat the supervisor is away or unavailable. They say there is no contact. This company is a scam!!!!Review fromBrandon B
Date: 12/10/2024
1 starBrandon B
Date: 12/10/2024
We have been an Avetta client for three years. After three months of trying, we have been unable to reach anyone at Avetta regarding our account. When it comes to invoicing, they are more than eager to reach out and ensure they are paid. When it comes to servicing our account, they are 100% unreachable. We've tried contacting our account *** by phone and email almost daily for three months. We've tried reaching out through the chat support. We've tried calling them. I'm not sure at this point what to do next. It's a predatory arrangement as we are required to use Avetta as part of our contract with one of our clients. It seems like Avetta knows they have us and other suppliers trapped. At this point, we've been advised to file a complaint with the ***************************'s office if we don't hear back from them by Dec 30, 2024.Avetta
Date: 12/19/2024
Hello *******,Our support team is currently processing a refund of $499 for you. Please reach out to us at ********************************** if you have any additional questions. Thank you!Kind Regards,Avetta Customer RelationsReview fromJeremy S
Date: 11/22/2024
1 starVery poor business practices! Clients can add you at will and you are charged around $600 for each one!! There is not even a way to avoid it, they just charge the card on file and send you an invoice!!! What other company can get away with that?!?!? The bad part is, we need to be a member in order to do business with some of our own clients! It's a total racket!!!! AVOID THEM IF YOU ARE CONSIDERING HIRING THEM AS A VENDOR MANAGEMENT SYSTEM!!!! YOUR VENDORS WILL HATE YOU FOR IT!!! I may consider contacting the state AG and filing a complaint on this predatory company!
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