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Business Profile

Business School

International Education Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for International Education Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ************* located in *********, **. I had an appointment to go over my workforce development required form. The questions I had from the form were all questions about the school. I was early and I meet with a woman who couldn't answer most of the questions about the school. She didn't even know the official name of the school. When I asked for the official name of the school she fumbled around. Finally I looked it up on the internet. I found the name before she did. Unbelievable. Now, the only reason I meet with her was to ask her questions about the school required by workforce development. After asking her a few questions, she told me go to the other room and fill out the form myself. UNBELIEVABLE. They were all questions about the school. The woman obviously didn't know what she was doing. Then later that day I received a call from her at 6:11 p.m. where she told me that she needed my social security number. I asked her why, she said she needed it for school related reasons. Obviously, she was lying. She got my social security number under false pretenses. I filed a complaint against her with the ******************************* I want to know what she is doing with my social security, when the school doesn't need my social security number.

      Business Response

      Date: 06/07/2022

      ************** is="qowt-word-run" qowt-eid="E106" id="E106">SE************ is="qowt-word-run" qowt-eid="E107" id="E107"> ID#: ************ is="qowt-word-run" qowt-eid="E108" id="E108">********- ***************************

       

      Dear ************ is="qowt-word-run" qowt-eid="E112" id="E112">******************-************ is="qowt-word-run" qowt-eid="E113" id="E113">

      Thank yo************ is="qowt-word-run" qowt-eid="E116" id="E116">u for prov************ is="qowt-word-run" qowt-eid="E117" id="E117">iding************ is="qowt-word-run" qowt-eid="E118" id="E118"> ************ is="qowt-word-run" qowt-eid="E119" id="E119">us ************ is="qowt-word-run" qowt-eid="E120" id="E120">with ************ is="qowt-word-run" qowt-eid="E121" id="E121">an opportunity to respond to ************ is="qowt-word-run" qowt-eid="E122" id="E122">c************ is="qowt-word-run" qowt-eid="E123" id="E123">omplaint ************ is="qowt-word-run" qowt-eid="E124" id="E124">#************ is="qowt-word-run" qowt-eid="E125" id="E125">1************ is="qowt-word-run" qowt-eid="E126" id="E126">******************* is="qowt-word-run" qowt-eid="E127" id="E127">, submitted by ************ is="qowt-word-run" qowt-eid="E128" id="E128">Ms. ************ is="qowt-word-run" qowt-eid="E129" id="E129">*************************************** is="qowt-word-run" qowt-eid="E130" id="E130"> ************ is="qowt-word-run" qowt-eid="E131" id="E131">to the ************ is="qowt-word-run" qowt-eid="E132" id="E132">********************** ************ is="qowt-word-run" qowt-eid="E133" id="E133">********************** ************ is="qowt-word-run" qowt-eid="E134" id="E134">of************ is="qowt-word-run" qowt-eid="E135" id="E135"> Central **********. ************ is="qowt-word-run" qowt-eid="E136" id="E136">Ms. ************ is="qowt-word-run" qowt-eid="E137" id="E137">********* completed enrollment into the course and was scheduled to begin the Phlebotomy I (PHLE) course at ****************************** of Health and ***** Services- ************* (**** Colleges) on May 23, 2022. ************ is="qowt-word-run" qowt-eid="E138" id="E138">However, ********************** did not begin the course on May 23, 202************ is="qowt-word-run" qowt-eid="E139" id="E139">2.

      It should be noted that ************ is="qowt-word-run" qowt-eid="E142" id="E142">the Admissions process follows a specific procedure which is ************ is="qowt-word-run" qowt-eid="E143" id="E143">conducted************ is="qowt-word-run" qowt-eid="E144" id="E144"> by all Admissions Representatives. Upon contact to the School from a potential student, the student is invited to visit the campus for their first interview. At the outset, the applicant is asked to complete ************ is="qowt-word-run" qowt-eid="E145" id="E145">an************ is="qowt-word-run" qowt-eid="E146" id="E146"> intake form. The information supplied in the intake form is used to create a student file in the Electronic Student Database************ is="qowt-word-run" qowt-eid="E147" id="E147"> (ESD)************ is="qowt-word-run" qowt-eid="E148" id="E148">. Student ************ is="qowt-word-run" qowt-eid="E149" id="E149">information is only accessible to qualified individuals at the institution. After receipt of the intake form, the applicant participates in an interview to determine their readiness and interest in a particular course/program. The Admissions Representative and the applicant discuss the financial aspects of their education and if the applicant ************ is="qowt-word-run" qowt-eid="E150" id="E150">is interested in obtaining a************ is="qowt-word-run" qowt-eid="E151" id="E151"> Workforce ************ is="qowt-word-run" qowt-eid="E152" id="E152">Innovation and Opportunity Act************ is="qowt-word-run" qowt-eid="E153" id="E153"> ************ is="qowt-word-run" qowt-eid="E154" id="E154">grant************ is="qowt-word-run" qowt-eid="E155" id="E155">, that option is also discussed.

      The Workforce Innovation Opportunity Act (WIOA) provides educational grants for students that qualify for tuition funding for in-demand career training. Prospective students ************ is="qowt-word-run" qowt-eid="E158" id="E158">interested in receiving a WIOA grant ************ is="qowt-word-run" qowt-eid="E159" id="E159">must complete a WIOA application************ is="qowt-word-run" qowt-eid="E160" id="E160">. WIOA determines eligibility and approval for the ******

      If the prospective student is interested in enrolling, they must complete the enrollment agreement, provide state-issued identification and proof of high school graduation. The enrollment agreement must be fully completed, which includes the prospective students social security number. This requirement is a common practice at all educational institutions.

      The School Provided ************ is="qowt-word-run" qowt-eid="E165" id="E165" style="font-weight: bold;">Available ************ is="qowt-word-run" qowt-eid="E166" id="E166" style="font-weight: bold;">Information as Requested by **********************

      In her complaint, ********************** states that she ************ is="qowt-word-run" qowt-eid="E169" id="E169">requested information************ is="qowt-word-run" qowt-eid="E170" id="E170"> ************ is="qowt-word-run" qowt-eid="E171" id="E171">to complete the required ********************* form but that the Admissions Representative wasnt helpful. ********************** further claims that ************ is="qowt-word-run" qowt-eid="E172" id="E172">the Admissions Representative couldnt answer many of the questions and at one point told me that I should answer them myself.************ is="qowt-word-run" qowt-eid="E173" id="E173"> Ms. ********** statements need clarification, as they are not accurate with the facts of what occurred during her exchange with the Admissions Representative. ************ is="qowt-word-run" qowt-eid="E174" id="E174">********************** claimed that she had been approved for a WIOA ****** The Admissions Representative requested a copy of Ms. ********** approval letter. However, ********************** was unable to produce an approval letter and instead provided what appeared to be a questionnaire.

      During the interview with the Admissions Representative, ********************** requested specific information ************ is="qowt-word-run" qowt-eid="E178" id="E178">including************ is="qowt-word-run" qowt-eid="E179" id="E179"> ************ is="qowt-word-run" qowt-eid="E180" id="E180">course completion dates************ is="qowt-word-run" qowt-eid="E181" id="E181" named-flow="FLOW-4">. The Admissions Representative advised ********************** that she could************ is="qowt-word-run" named-flow="FLOW-4" qowt-eid="E181"> not guarantee specific ************ is="qowt-word-run" qowt-eid="E182" id="E182">graduation dates, as course completion is dependent upon a students successful completion of the required coursework.

      ********************** also requested the specific date that she would be placed on externship, which is the portion of the course where the student completes hands-on training in a local medical facility. ********************** was advised that the School************ is="qowt-word-run" qowt-eid="E185" id="E185"> also ************ is="qowt-word-run" qowt-eid="E186" id="E186">cannot guarantee the specific externship start date, as there are a variety of factors which affect the individual students assigned date. Students are assigned an externship start date based upon completion date of required classroom and lab work, ************ is="qowt-word-run" qowt-eid="E187" id="E187">the ************ is="qowt-word-run" qowt-eid="E188" id="E188">status of tuition ************ is="qowt-word-run" qowt-eid="E189" id="E189">re************ is="qowt-word-run" qowt-eid="E190" id="E190">payment and the availability of externship sites at the time of placement, and other factors. To provide more in-depth information regarding externship, the Admissions Representative ************ is="qowt-word-run" qowt-eid="E191" id="E191">gave************ is="qowt-word-run" qowt-eid="E192" id="E192"> the name of staff member that w************ is="qowt-word-run" qowt-eid="E193" id="E193">as************ is="qowt-word-run" qowt-eid="E194" id="E194"> responsible for externship to **********************. ************ is="qowt-word-run" qowt-eid="E195" id="E195">As the staff member was not at the campus at that time, the Admissions Representative offered to set an appointment for ********************** with the staff member for a later date.

      T************ is="qowt-word-run" qowt-eid="E198" id="E198">he Admissions Representative contacted Ms. ********** WIOA counselor, who verbally confirmed that Ms. ************ is="qowt-word-run" qowt-eid="E199" id="E199">********* could enroll into the course. The Admissions Representative provided ********************** with a tour of the campus and drafted an enrollment agreement which was sent to her to complete. The Admissions Representative advised ********************** that her social security number would be needed to complete the enrollment agreement. ********************** provided her social security number during the meeting with the Admissions Representative. Later that day, ********************** contacted the Admissions Representative and stated that WIOA required her to wait four weeks to start in the course. ********************** was scheduled to begin her course on May 23, 2022.

      Ms. ********** Social Security Number was Required for Enrollment

      ********************** ************ is="qowt-word-run" qowt-eid="E204" id="E204">states************ is="qowt-word-run" qowt-eid="E205" id="E205"> that ************ is="qowt-word-run" qowt-eid="E206" id="E206">the School didnt need my social security number to enroll into the School. ********************** further ************ is="qowt-word-run" qowt-eid="E207" id="E207">states************ is="qowt-word-run" qowt-eid="E208" id="E208"> that the Admissions Representative abused her position at the school to possibly steal my identity and that the representative obtained her information under false pretenses. Ms. ********** statement is inaccurate. ************ is="qowt-word-run" qowt-eid="E209" id="E209">A prospective students social security number ************ is="qowt-word-run" qowt-eid="E210" id="E210">is not required at the time of interview, however, is required to complete the Schools intake worksheet and subsequent enrollment agreement. The A************ is="qowt-word-run" qowt-eid="E211" id="E211">dmissions Representative advised ********************** ************ is="qowt-word-run" qowt-eid="E212" id="E212">during the interview ************ is="qowt-word-run" qowt-eid="E213" id="E213">that she would need to provide this information to complete her enrollment. ********************** provided her social security number verbally during the interview. The Admissions Representative did not ************ is="qowt-word-run" qowt-eid="E214" id="E214">call ********************** after the visit to request her social security number, as the data was already input into the enrollment agreement. As with all colleges and universities, a students personal information is retained within the students file. The School maintains an ************ is="qowt-word-run" qowt-eid="E215" id="E215">E************ is="qowt-word-run" qowt-eid="E216" id="E216">lectronic ************ is="qowt-word-run" qowt-eid="E217" id="E217">S************ is="qowt-word-run" qowt-eid="E218" id="E218">tudent ************ is="qowt-word-run" qowt-eid="E219" id="E219">D************ is="qowt-word-run" qowt-eid="E220" id="E220">atabase ************ is="qowt-word-run" qowt-eid="E221" id="E221">(ESD) which is only accessible to qualified individuals within the organization.

      A************ is="qowt-word-run" qowt-eid="E224" id="E224">t this time,************ is="qowt-word-run" qowt-eid="E225" id="E225"> ************ is="qowt-word-run" qowt-eid="E226" id="E226">we have responded in detail to Ms. ********** concerns************ is="qowt-word-run" qowt-eid="E227" id="E227">. ************ is="qowt-word-run" qowt-eid="E228" id="E228">Please do not ************ is="qowt-word-run" qowt-eid="E229" id="E229">hesitate to contact me if you have any questions.************ is="qowt-word-run" qowt-eid="E230" id="E230">

      Sincerely,

      ***************************

      Regulatory ********** Communications Specialist

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