Craft Supplies
The Wooden Wick CoAbout
About This Business
Products and Services
Diffuser Supplies
Soap Making Supplies
Body Spray Supplies
Luxury Fragrance
Luxury Vessels
DIY Kits
Business Details
- BBB File Opened:
- 1/21/2021
- Business Started:
- 10/5/2013
- Type of Entity:
- Sole Proprietorship
- Business Management:
- Ms. Melissa K Conrad, Senior Community Manager
- Ms. Charlotte Katona, Chief Operations Officer
- Ms. Kristin C, Customer Experience Manager
Additional Contact Information
- Principal Contacts
- Ms. Melissa K Conrad, Senior Community Manager
- Ms. Charlotte Katona, Chief Operations Officer
- Customer Contacts
- Ms. Melissa K Conrad, Senior Community Manager
- Ms. Kristin C, Customer Experience Manager
- Additional Email Addresses
- Complaint: Email this Business
- Inquiry: Email this Business
- Sales: Email this Business
- Additional Websites
- Website 1
Additional Information
- Refund and Exchange Policy
- OUR PROMISE: We always ensure customer satisfaction. If you have received a damaged or incorrect item, please reach out to us within 30 days of receipt and we will happily refund or replace the item as quickly as possible. If you have any questions or concerns regarding a product you purchased, please reach out to our Customer Experience Team who will happily assist you in finding a solution that meets your needs.
RETURN POLICY
Fragrances are not eligible for return or exchange. If you are buying a fragrance for the first time, please refer to our Fragrance Discovery Kits or 10 ML sample sizes prior to purchasing a large amount of fragrance. In the event that you do end up with a large amount of fragrance you will not use, there are many Destash groups available and they are a great place to resell or trade your fragrances.
Due to quality assurance purposes, Wooden Wicks are not eligible for return or exchange. Because we cannot guarantee the performance of any particular wick in your candle project, please refer to our Wick Selection Guide for guidance and purchase a Wick Sample Kit to conduct a burn test prior to purchasing a large number of wicks.
Vessels are not eligible for return or exchange. Please purchase only 1 or 2 samples of new vessels to try out before purchasing a large number.
All Other Products: We do not accept returns or exchanges. However, if you do have a concern or question regarding a product you ordered, as noted in our Quality Promise you may reach out to use within 30 days of receipt and we will work with you to find a resolution. - Business Categories
- Craft Supplies, Candles, Soap Making
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.