Reviews

Review Details

• Review fromJohn D

  Date: 10/21/2023

  1 star
  Stay away. Bad company. They have very poor quality products from *****. No warranty.

• Review fromJulie S

  Date: 08/24/2023

  1 star
  This company has some serious issues and I'm not done lodging a complaint on every site possible. Including social media and candle-making platforms until they resolve their issues and quickly. Repeatedly they ship fragrance oils out that are a hazard to carriers both land and sea. They don't properly package them and most often, they arrived damaged and spilled during shipment. They don't seal them and toss them in a box with one strand of pillow wrap not even around the bottle. They charge ***** for 2 Day express on shipments and deliver a week later. They also lied about their wick supplier. The ***** are fragile and most of which have had to be replaced due to cracking Wood Wick .04 Booster. I've lodged several complaints and though customer service is nice, they are filled with excuses. The ******** forums I belong too are filled with other unhappy customers too. They way over price their fragrance oils which I've found reduced by half or more other places. The oils are the biggest hazard, not to mention their shipping issues. All this out of their ***** facility. There is no acceptable excuse for not being able to reach someone higher within the company either unless you go on Linked In. The only way a company will change is if it hurts their pocket book. As long as they can get away with these practices, some of which are unsafe to couriers on the road and with the airlines, things won't change. We've spent thousands with them. It's only been this year they've drastically gone downhill. Again, these are hazardous materials. They shipped me one oil by 2 Day ******* and it was in a *** bubble mailer only. I've kept the pictures to lodge a complaint with *** for even accepting it.

• Review fromAlena S

  Date: 06/04/2022

  1 star
  Buyers beware. This company is lying about products and has been shady about ingredients. I purchased fractionated coconut oil, which should be nearly odorless and the ingredients of which, according to the website, were coconut. The oil I received smelled sweeter than an ice cream shop and nothing like coconut oil. It also said that ingredients were "coconut, palm kernel" I was then told that the oil was simply mislabeled and should have read "Caprylic/capric triglyceride" which is often mistaken for fractionated coconut oil but is actually the mixture of coconut oil and glycerin. Either way they are knowingly selling a mislabeled or misrepresented product. And if you're like me, palm is certainly a high offense.To their credit, unlike many other reviewers, I have been easily in contact with their customer service and will be returning this and all other items I ordered. I will not do business with a company that misrepresents product. In these correspondences, they have simply rolled over and thanked me for pointing out the misprint. Seems to me that if they stood behind their product, they'd at least be able to do more than blame it on labeling error. The whole thing stinks. But not as bad as the actual smell of this "oil". Stay clear of makesy. I did eventually get my full refund after prompting them several times.