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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company does not stop calling, claiming that they have an application from me, which I have stated to them on multiple occasions that I did not fill out. They continue to call me non stop,regardless of how many times I tell them to not call me. The calls are borderline harassment, today alone they left 3 voicemails and I have 5 missed calls from them.
Business response
07/02/2024
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.Initial Complaint
06/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Americor/ Credit 9 are worked to scam more money out of me. I had less that 1000 dollars left on a plan that was seemingly working thru Americor. Then Credit 9 pressured me into taking their loan, saying I had to in order to be ome lendable again. Theysaid that my payments would come out on payday just like Americor. That was all lies. They have repeatedly overdrawn my accounts on days I don't get paid and then say that they can't help me because my account is behind. Then they keep charging me interest making my loan go higher and higher no matter how much I pay. I should have just paid the ****************************************************************** After all the fees I already paid, I am done paying these people.Business response
07/08/2024
**************,
We regret you are dissatisfied with the service you received from credit9. Our review of your account indicates at the time of review and completion of the credit9 loan option there were three debts in the amount of $7,593.28 remaining to be settled from the proceeds of the credit9 loan. It is our understanding you wanted and confirmed to include a debt from *******, in the estimated amount of $4,415.00, to avoid further court action. The itemization of all amounts to be paid and included in your credit9 loan are detailed within Schedule A of your loan documents. Our review did not indicate any undue pressure was made during your loan origination. With respect to the claim of repeatedly overdraft your account, we indicate your account was setup on a recurring ACH (automatic withdrawal)bi-weekly payment schedule. A review of all payments indicates they were drafted correctly; however, payments scheduled for 5/7/24, 6/18/24, and 7/2/24 were returned due to insufficient funds. Please understand that any missed payments will create a situation where the accrued interest will accumulate during any period of missed payments and will be due on your next made payment,therefore, creating a situation where more of your payments goes towards the payment of interest. We will make an accommodation to assist you with your payment schedule, please contact our customer service team if you want to make a due date change.Initial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company continues to call me several times a day for months now and I cannot seem to get them to stop- they use multiple numbers. I have not signed up for their services and I don't intend to. I would like to be added to their do not call list.Business response
06/27/2024
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.Customer response
06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They will not stop calling me. I told them last week to stop calling and the take me off their list. I also said I will report them next time but they will still call me three times a day since. I only want them to stop calling. And to take me off their calling list. I block them but they call from different numbers each time.Business response
06/24/2024
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company calls me several times a day. Even when I have told them numerous times I am not interested and to remove me from their calling list, they will round about go back to their original of "You filled out an application for more information and we are calling you about it". For the record, I have never once applied for any sort of loan application. I just spent the last *********************************************************************** but they refuse! You can't block their number, as they are calling on numerous ones. This is borderline harassment and they will not stop.Business response
06/17/2024
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We sent a check to pay off our balance and the check that was sent from our mortgage account was $24,267.09, which was credited to our account on 7/10/24. The last statement that I recieved on 7/2/2024 showed we had a balance of $23, ******. When I called to question about the overpayment they told me that it was the exact amount that we owed. They tried telling me that there was interest added to the balance. I then questioned how there could be that much interest and that it didn't sound right to me. The representative then hung up on me. I find the whole thing to be very questionable and I don't want to see them do this to anyone else.Business response
06/17/2024
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. A review of your account indicates your payoff payment posted to the account on June 10, 2024. For check payments we allow a 7-10 period to confirm good payment. A refund on your overpayment will be processed on June 20, 2024. We trust this satisfies your concerns.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company keeps calling me . I block the number and they use a different number. I want this to stop. Sometimes I get calls multiple times a day with messages. I want to be taken off their call list and blocked or whatever they need to do. This is harassment. I didnt fill out an application with them. I dont know who this company is. Thank you.Business response
06/12/2024
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. The phone number and email provided in your complaint record matches with records entered on a credit9 website in 2/24/2024 associated with a ***************************. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
06/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company calls several times a day. Blocking the different numbers doesn't help since a guy named **** continues to leave voicemails constantly. I have never heard or applied for anything with the company. It's outrageous and harassing.Business response
06/10/2024
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.Customer response
06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Constant calls from this company. Have blocked several different numbers. Have unenrolled my number by pressing 9 several times. I just want them to stop calling me. That is all.Business response
06/10/2024
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.Initial Complaint
06/06/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company calls me so often, I block a number and they end up calling me from another one! This is borderline harassment. Please remove me from your call list.. thank youBusiness response
06/06/2024
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.Customer response
06/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
122 total complaints in the last 3 years.
71 complaints closed in the last 12 months.