Complaints
This profile includes complaints for Credit9's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 130 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Credit 9 continues to call me even after multiple times I have asked them to stop! Its multiple times a day! I ignore most of them but I figure after asking 4-5 times to stop calling , and they still do, is rather annoying and also a waste of thier time.
Business Response
Date: 03/29/2023
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Initial Complaint
Date:03/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was going to apply for a loan through credit9 but changed my mind. Now they won't stop calling. I want to be taken off the call, email and mailing list. Please.Business Response
Date: 03/07/2023
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Initial Complaint
Date:02/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive multiple calls a day from this company every few hours. I have blocked multiple numbers and they continue to harass me. I do not have any type of account with them. I just want the calls to stopBusiness Response
Date: 03/01/2023
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Customer Answer
Date: 03/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:02/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied with them, and ended up getting a loan from my credit union. Reps from this company keep calling several times a day, everyday, for the past 2 months. *** asked them nicely more than ********************************************************************************* their service. They constantly call, every couple of hours, every single day. Its been 2 months and I feel like this should be addressed because harassing someone after you have been asked not to call is not acceptable. I have blocked several numbers they call from and I still keep getting calls. This is harassment and really needs to stop. Ive attached my call log from just the past two days. Multiple calls from them, sometimes back to back, or every couple of hours.Business Response
Date: 02/20/2023
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Customer Answer
Date: 02/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:01/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please stop calling my phone and sending me letters. I emailed them Im not interested and they keep harassing me please stopBusiness Response
Date: 01/26/2023
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the number you provided and your contact information on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Customer Answer
Date: 01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
************************
Initial Complaint
Date:01/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Credit9 has been calling my phone 3-4 times daily via automated/robo calls from multiple numbers. I have never been affiliated with this business nor do I have a customer relationship with **********************. My number is also registered with the national do not call registry. I have made several attempts to have my phone number removed from Credit9s database, but I continue to receive 3-4 calls per day.Business Response
Date: 01/24/2023
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. Your phone number was associated with an account in our system with the ********/Credit9 affiliated companies. We have adjusted our records and have placed the number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further calls. Should you receive further unwanted calls, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Customer Answer
Date: 01/24/2023
I personally have never been an account holder or customer of ********/**********************; therefore, the firms response is without merit. The response submitted by ********/Credit9 is a misrepresentation to the BBB. This situation has been reported to both ********** and Washington Offices of the Attorney General as well as the ********************************** ********/Credit9s efforts to pursue contact with me in an ****** aggressive manner constitute criminal harassment and the firms intentions appear fraudulent in nature. ********/Credit9s actions violate applicable Telephone Consumer Protection Act legislation. Further violations may result in legal action.
Business Response
Date: 01/26/2023
To clarify, your telephone number was received through an online lead portal and was associated with an inquiry that was not in your name. It is possible that the telephone number provided was active for that individual at the time of their recent inquiry (December 2022) and was later changed and the telephone number ported to yourself. As indicated in our prior communication, we have adjusted our records and have placed the number you provided on our internal Do Not Contact lists. Again, we apologize for any inconvenience this matter has caused. Tell us why here...Customer Answer
Date: 01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
Date:01/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have constantly been harassed by phone calls, texts and junk mail! I have NEVER told them they can contact me, EVER! I have told them numerous times to stop calling and texting me and to stop sending soliciting items to my address and they WILL not STOP! This is pure harassment!Business Response
Date: 01/16/2023
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. Your phone number was associated with an account in our system with the Americor/Credit9 affiliated companies. We have adjusted our records and have placed the number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further calls. Should you receive further unwanted calls, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Customer Answer
Date: 01/16/2023
I want taken off of your mailing list, text list and call list.Business Response
Date: 01/16/2023
You have been removed form any future marketing/mailing lists.Customer Answer
Date: 01/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:12/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last week, four times a day, Credit9 have been spamming my cell number with both robocalls and robotexts. I've blocked their number but it keeps changing. I've reported them using my provider's scam-reporting system. I didn't ask for their calls. I've never done business with them.Business Response
Date: 01/11/2023
To: ******************************
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. Based on your telephone contact information provided to the BBB we are unable to identify the source that contacted you. If you any additional information showing the telephone numbers, the calls and messages came from we will provide an additional review into this matter. Regardless, we have placed the number you provided on our internal Do Not Contact lists. Should you receive further unwanted calls, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Customer Answer
Date: 01/11/2023
I don't accept the response because where the message ************** response:" there was no actual response ....Business Response
Date: 01/11/2023
To: ******************************
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. Based on your telephone contact information provided to the BBB we are unable to identify the source that contacted you. If you any additional information showing the telephone numbers, the calls and messages came from we will provide an additional review into this matter. Regardless, we have placed the number you provided on our internal Do Not Contact lists. Should you receive further unwanted calls, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Customer Answer
Date: 01/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The extra phone number they need to add to their DO NOT CALL list would be ************. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January 2020, I joined Americor's debt settlement program. I made all payments on time and was due to have my program completed around January 2023. On October 27, 2022 Credit 9, who is in conjunction with Americor offered to pay off my remaining debt with a loan. They said I had to add two cards in good standing to meet the threshold of the loan. The loan amount offered was $2813 to be paid over 24 months. I only had one card left to settle, and **************** and I added two additional (credit One and ************ that were in good standing. Credit 9, from that point, has done a bait and switch. They dragged their feet on a final settlement on the ****************. They sent me a loan document for *************************************************************** the initial email. Since the end of October, I have had three different representatives, and they have collected money from me for a loan that does not exist. I have had 4 -5 different loan papers, each with something different than what was initially offered. Credit 9 said I had to add another card to make the loan work.Their business practices are boarding on illegal and should be investigated.Business Response
Date: 12/27/2022
******************, we regret your dissatisfaction and frustration you experienced with your loan application process. As part of the ******** debt settlement program that you were enrolled in, you became eligible for a potential debt consolidation loan with the affiliated company, Credit9. You indicate you received a loan offer via email form a Credit9 representative on October 27. This communication of loan offer indicated your eligibility and that the offer was an estimate, where a final loan amount would be determined by remaining balances due on your existing credit card debt you wanted to consolidate.
Our records indicate you were approved for a Credit9 debt consolidation loan and during the documentation process you were asked to complete multiple revisions of loan documents.Although we understand the frustration and uncertainty this may have caused,the completion of revised loan documents was necessary to ensure accurate loan disclosures. Credit9 did approve and provide a final copy of loan documents for you to complete, but records indicate you declined to accept the offer and cancelled your existing enrollment in the Americor Debt Settlement program. We do not show a loan was consummated and no loan payments were received. Again,we apologize for the experience you encountered, and believe no inappropriate activities took place as you suggest. If you wish to reconsider obtaining a debt consolidation loan, Credit9 would again welcome your new application.Initial Complaint
Date:11/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to first off state that I have never contacted this company nor have I ever requested to be contacted by this company. For the past few months I have received multiple calls a week and sometimes even multiple in a day. They call and ask for someone I do not know and request every time to be put on a the do not call list. Employees are also very rude, some hang up before I can even state to place me on a do not call list.Business Response
Date: 11/07/2022
To: **********************
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. Your phone number was associated with an account in our system with the Americor/Credit9 affiliated companies. We have adjusted our records and have placed the number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further calls. Should you receive further unwanted calls, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.
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