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2,088 Customer Reviews
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Review from Karen O
1 star01/22/2025
Went back and forth numerous times with this company explained my limits via phone communication as well as wanting to visually see the information so I could review at my pace and not be rushed over a call. Was told 25+ times that the information would be sent via email for my review, when it wasnt was assured it would be sent immediately when it still wasnt was told they needed to verify it was me via phone before sending along any information. Ok, today I did that and again expressed my concern with wanting to review the information via email and was assured it would yet again be sent via email along with contact information of whom I could follow up with. Guess what, never happened. Again, asked for the information via email was assured 4 times it was sent, it wasnt and upon last communication now they were asking for my husbands information. No reason at all to send that as debt incurred and looking for assistance for was solely in my name therefore no need for his information. Was told they needed to verify everyone involved, which they did it was only me. Not sure what type of games they are playing but highly recommend avoiding this company as they are not willing to show any transparency or work with you as they claim they do. I feel all positive reviews are given by their staff and not actually by real customers. This is not a legit company willing to be transparent with its clients not sure what they are hiding but extremely dishonest and unprofessional. I have documentation of all these conversations as proof.Review from Lakeisha C
5 stars10/07/2024
Very useful and help consolidate my loans that I needed to pay off to build my credit back. Whenever I have questions, they answer it in a timely manner and provided with the necessary documents. ***** was an excellent agent helping me solve my problems and pointing me to the right direction.Review from eunice m
1 star10/07/2024
I signed a truth in lending disclosure on 09/30/24 for a loan in the amount of ********* with the origination fee included & a monthly payment of ******.When I set up my online account in the client portal a few days later I noticed that the current loan balance stated ********* with a monthly payment of ******* HOW IS THIS POSSIBLE??? I did not agree to those terms. After contacting customer service via telephone(left message) I immediately called & texted the person who diligently pursued me to sign the agreement & stated that he would be my contact person only to be told via ******** quote " call customer service because I'm not sure which portal you are referring to plus it's only 630am and I won't in the office until 8am."It's the 7th of *********** still haven't heard from **** ********* but I did speak with **** in customer service today(on a supposedly recorded line) who confirmed that the information in my credit portal was INCORRECT! I DO NOT TRUST THIS COMPANY & FEEL THAT THIS LOAN SHOULD BE "NULL AND VOID" since this company clearly does not pay attention to EXTREMELY important details of many consumers most precious asset(hard earned cash)! & is definitely border lining the truth in lending disclosure , if not in direct violation. **** stated that the only way she knew of me not having to move forward with doing business with credit9 is for me to pay the loan back in full but she would complete an escalation form on my behalf & also note that I do not want to keep this loan & a manager would call me back in an estimated 24hrs.
Credit9 Response
10/10/2024
Dear ******,Thank you for bringing this issue to our attention, and I sincerely apologize for the confusion and frustration youve experienced. We understand how important clarity and transparency are when it comes to your finances, especially with something as significant as a loan.I want to assure you that we take matters like this very seriously. From your message, its clear that there was a discrepancy between the terms you agreed to and what was reflected in the client portal. We are committed to resolving this issue as quickly as possible, and someone from our team will reach out to you soon to help ensure your concerns are addressed.Please know that your trust is important to us, and we regret any negative experience youve had thus far. We will work with you to ensure that the correct loan terms are reflected, and if you wish to proceed with canceling the loan, we will guide you through the proper steps.For further assistance, please feel free to reach out directly to the Office of the President at ************************************** again, we apologize for any inconvenience and are committed to finding a resolution that aligns with your ***************** regards,Credit9Review from Rebecca C
5 stars09/11/2024
I just signed the documents for credit 9 through *********. The process was easy. The representatives were pleasant to work with. They were very knowledgeable and were eager to answer any questions. So far I am very pleased. Thank you credit 9 and ********!Review from Maria C
5 stars09/11/2024
**** S, the Credit9 representative I worked with, was on it!! He kept constant (but not annoying) contact with me through email with specific instructions on how to move to the next step of the credit card program I was working with. I didn't understand the company's written instructions and I called and left a message. **** returned my phone call the same day. After he made it clear that I was at a new and better stage of my repayment plan and would be paying less on my monthly program, I was relieved and happy. I am very thankful for his patience and for taking the time to clearly explain the process. I highly recommend Credit9!!Review from Allison H
5 stars09/11/2024
Hi, I had a great experience with Credit9. ***************************** was my loan consultant and he was a pleasurer to work with him, and I would tell my and family friends about the company. *******Review from Mikayla P
5 stars09/11/2024
The *** I worked with through Credit9 was very communicative and helped us fly through the process and get approved with ease.Review from Jennifer W
5 stars09/10/2024
Credit 9 is amazing and are friendly and have a smooth process. Highly recommend.Review from Elizabeth V
5 stars09/10/2024
I requested my loan payoff amount.I received a very quick response from ***** at Credit9 in an email stating my payoff amount. I've always had good responses from all Credit9 customer representatives, whether it be by their website chat, via phone or email. ***** was excellent at providing my request.Review from Tammy M
5 stars09/05/2024
***** ********* was very kind, patient and helped me understand the process. He answered my questions in a very timely manner. The underwriter process was quick and went smoothly. I am happy they are helping me getting out of debt and to improve my credit score!I would recommend this company
Customer Review Rating
4.82/5stars
Average of 2,088 Customer Reviews
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