Complaints

This profile includes complaints for Alleviate Financial Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alleviate Financial Solutions LLC

  1 Park Plz Ste 600 PMB 519 Irvine, CA 92614-5987

  
• 

  Alleviate Financial Solutions LLC

  4 Park Plz Ste 1500 Irvine, CA 92614-3516

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from allegiant for debt consolidation. I talked to the representative on the phone and he/**** failed to properly inform me that all of my debt had to be majorly delinquent and that the creditors would not be paid for at least six months. I did not find that out until I had signed the contract and was talking to the welcome agent who informed me that all of my credit cards, which were not delinquent, had to be majorly delinquent before they even began to pay and that I could also receive a summons from the debtors. I informed, the representative that I was misinformed and I would not have signed the contract based upon the information that was being shared. They have already taken their first payment and I no longer want to continue with this program as I have been grossly misinformed about the entire process.

  

  Business Response

  Date: 09/19/2024

  Dear *******, 
  
  Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or frustration you may have experienced, and we truly appreciate you bringing this to our attention. 
  
  We are committed to providing a positive and transparent experience, and we apologize if that was not your initial experience. Please know that your concerns are being taken seriously, and we are conducting an internal review to ensure transparency at every step. 
  
  We understand that you would like to cancel your program, and have initiated the process on your behalf. Additionally, a dedicated member of our management team will be in touch with you soon to discuss your concerns further and ensure they are fully addressed. 
  
  Once again, we sincerely apologize for any inconvenience caused, and we greatly value the opportunity to resolve this matter to your satisfaction. 

  Customer Answer

  Date: 09/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by Rion with Alleviate Financial he was going to help me with consolidation loan of my credit cards. He rushed me thru this, when i told him I needed to go over this with my husband he advised it needed to be completed like right now. I'am 72 years old and my husband is 73 disabled due to a stroke and I handle all the finances now. I had a gut feeling this was not right. So long story short when I went in to veiw documents etc. Alleviante had deleted them !! Also deleted all emails where I had ask questions, and deleted my contract so I couldn't even go in and cancel the contract. So called my *** and he was no help at the moment but then after the date to cancel he advised me in a email that he was able to get me a copy of my contract. This whole process was set up to get me to sign these documents and then delete them so you can;'t read them and cancel then if need to. So I got only argument's when I called and ask to cancel, would not let me cancel was rude and not a person that was helpful at all. Finally I sent a telegram to Alleviate which I have not received anything on the cancellation. I would like for them to cancel my contract. and send me my refund back where they drafted my acct. This is nothing but a scam and they need to be cancelled all together as all they do is rush people thru so they can draft out of their bank accounts. They charge like ****** a month to service your acct. I'am contacting my credit card accounts and we are working out a payment plan on my own.Please help me get this cancelled and my money back as they drafted ******* out of my acct.Thanks so much ***** ********

  

  Business Response

  Date: 09/18/2024

  Dear *****, 
  
  Thank you for reaching out to us and sharing your feedback. As a trusted leader in the debt-relief space, we deeply value your concerns and take them seriously. Please accept our sincerest apologies for any inconvenience youve encountered. We are committed to providing a positive experience for all our clients and will be conducting an internal review to look into this further. 
  
  Regarding issues accessing your emails and viewing your contract, I understand how frustrating that must be, and apologize for any trouble youve encountered. Upon review, we can confirm that your contract is available for viewing in your online portal, under the document library, dated 8/27/2024, under the document type "DPG Gateway Auth." Additionally, a physical copy of the contract was mailed to you on September 9th, so you should be receiving it shortly. 
  
  Ive personally initiated the cancellation process for you, and any future drafts have been stopped. A dedicated member of our management team will be reaching out to you soon to discuss this matter further and address any additional concerns you may have. 
  
  Once again, we appreciate your feedback and sincerely apologize for any difficulties youve faced. We are here to support you every step of the way. 

• Initial Complaint

  Date:09/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a part of Alleviate's debt consolidation and have been quite happy with the services. However, today I received a court summons. When I called Alleviate, they told me that they had no record of the account listed. I pressed this issue, and even was able to pull up the documentation from a year ago when I submitted the requested documentation to add the account to the program. I was talked through this process with a representative over a year ago. They told me even though they had messed up on their end and failed to add the account, even thought I had done everything asked of me, that I am not legally covered by them and that I need to seek an external attorney. disgusting. I am being punished for something that is not my fault and there is no accountability on Alleviate's behalf.

  

  Business Response

  Date: 09/16/2024

  Dear ******, 

  We understand your frustration and want to thank you for reaching out to us. We are truly sorry for any inconvenience this may have caused. Please know that we take your concerns very seriously. A dedicated member of our management team has been assigned to thoroughly review your file and will be in touch with you soon to discuss this further. We genuinely appreciate your patience and the opportunity to address this. You can expect to hear from us soon.  

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Communication is limited 2. Responses do not occur 3. Request to change representative has not happened 4. Request for Alleviate to communicate with other company regarding settlement has not occurred/or not communicated.5. Phone calls/emails/portal messages are never returned 6. Complaints never addressed

  

  Business Response

  Date: 09/12/2024

  Thank you for reaching out and sharing your concerns, ******.

  We appreciate you bringing this to our attention and truly apologize for any challenges you've encountered with our service. Your feedback is important to us. A dedicated team member from management will review your case and follow up with you directly. We value the opportunity to address your concerns and thank you for your patience. We look forward to connecting with you soon.

  Customer Answer

  Date: 09/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this so-called debt collection agency told me that I would pay fees of 25% which is a lie. These fees are more than 50% every month when I make my payment over 50% of the money that comes out is fees. This is totally ridiculous and should not be allowed by law.

  

  Business Response

  Date: 09/12/2024

  Dear Christy,
  
  Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced and truly value the opportunity to address your concerns, as they are very important to us.
  
  While our service fee remains fixed, we understand you may have questions about the distribution of funds in your account. To ensure clarity, we’ve assigned a member of our management team to reach out and discuss this further, along with any other concerns you may have.
  
  We appreciate the chance to provide clarity and look forward to speaking with you soon. Expect a call from us.
  
  Warm regards,
  
  Alleviate Financial Solutions

  Customer Answer

  Date: 09/12/2024

  my issue is not disbursements or payments made to companies on behalf of me. My issue is is that you all told me there would be a fee of 25% and you can clearly see on the attachment that I sent. The fees are more than 50%. this is literally highway robbery and I am not happy with the service you’re providing. I just noticed this had. I have noticed this sooner I would’ve made this complaint sooner, I need to speak to a member of management to explain to me this Better Business Bureau portal why I’m paying $168 worth of fees out of a $303 payment. That’s just not acceptable. Y’all should be shut down. 

  

  Business Response

  Date: 09/13/2024

  Dear Christy,

  Thank you so much for your ongoing feedback. We understand that the fees shown in the photo you attached are causing you concern, and we want to address them fully. While our service fee for settling debt remains fixed, we're here to clarify any other charges you're worried about.

  Our management team called you yesterday but couldn’t connect. We understand that life can get busy, so we’ll make another attempt to contact you soon. Please keep an eye out for our call, as we’re eager to assist you.

  Thank you again for your patience and understanding. 

  Customer Answer

  Date: 09/16/2024

  there is honestly nothing for us to talk about. I was told the fees are 25%. You can clearly see that that’s more than 50%. I don’t need to talk to you so you can try and gaslight me. I mean it’s literally in black-and-white this is Highway robbery. You should not even be able to operate as a business, I am humbly requesting a refund 

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request clear communication regarding account and activities timely, and action taken when available

  

  Business Response

  Date: 09/04/2024

  Thank you for reaching out, *********. We appreciate your feedback and apologize for any dissatisfaction you may have experienced.

  In response, a dedicated management team member has been tasked with reviewing your feedback and will be in touch with you shortly to delve into this matter further. Thank you for your patience and understanding.

  Kindly expect a call soon. 

   

  Customer Answer

  Date: 09/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **********************************************
  
   
  

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *********** Financial/Alleviate Financial with an offer of debt consolidation. After being explained that I would need to stop paying all of my open accounts (none of which are delinquent), and their company would simply pay the accounts on my behalf, but without the interest, I filled out an online form while on the phone with the representative. After reading more on their business, and realizing that in order for this process to take place, all of said accounts had to go into delinquency/collections before if and any action were to be taken, and it is also worth noting they proclaim that they do not provude legal service should the need arise. This activity should not even be legal, and at best is a shameful scam. I called the representative before any money had been exchanged, or any action taken, and his demeanor quickly became condescending, and even giggled while describing my income- a ***** contrast to his demeanor on our previous call, when he "reeled me in." He began speaking over me as if I were a child while I politely stated I did not want to go forth with their "program." Eventually I had to hang up the phone, as he continued rambling, while leaving no room for any discussion. I am now receiving multiple calls per day from different phone numbers linked to the businesses named. I have not received any service or monetary assistance from these entities, and if they continue contacting me by phone, mail, or otherwise, or attempt to extract any money from me, I will gladly take swift legal action against them.

  

  Business Response

  Date: 08/21/2024

  Dear *******, 
  
  Thank you for taking the time to share your feedback with us. We genuinely appreciate your concerns and want you to know that we take them very seriously. Our primary goal is to provide a positive and supportive experience for all our clients, and I sincerely apologize if we fell short in your case. Please be assured that we will thoroughly investigate this matter internally and take any necessary actions to address it. 
  
  We understand that our program may not be the perfect fit for everyone, but we are proud of the positive impact we've had in helping many individuals navigate financial hardships and resolve their debt. I want to confirm that your account has been successfully canceled, and a confirmation email has been sent to the address we have on file. Additionally, all payments have been stopped, ensuring that no charges will be made. 
  
  Thank you once again for bringing this to our attention. If you need any further assistance or have additional questions, please don't hesitate to reach out.  

• Initial Complaint

  Date:08/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to work with alleviate solutions with the promise that they would contact my creditors for settlement. They have not contacted and single creditor for me. I have still been dealing with my creditors via phone and email. Alleviate advised me to stop making all payments and to pay only them. I have paid them for 4 months and they have done absolutely nothing. I have contacted them and asked someone to call me, but they never do. I want the money that I have paid them, so I can talk to my creditors for settlement. I will have to do the job they promised to do myself.

  

  Business Response

  Date: 08/14/2024

  Dear *****, 
  

  We sincerely apologize for any dissatisfaction youve experienced with our services, and we truly appreciate you bringing your concerns to our attention. We understand that you requested to cancel your services yesterday, and I want to assure you that your file is currently being processed for cancellation, with all payments halted. 

  To further support you, we have assigned a dedicated member of our management team to ensure that your concerns are thoroughly addressed. Please know that your satisfaction is of utmost importance to us, and we deeply regret any inconvenience this situation has caused. 

  Thank you for giving us the opportunity to address this matter.  

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction with Alleviate Financial Solutions LLC on July 29, 2024 I am acting within the 3-day cancellation agreement period with Alleviate Financial Solutions LLC (AFS) and today have mailed by *** a Notice of Cancellation to the address on said notice: ******************************************, guaranteed to arrive at this address on August 1 by 10:00 a.m. After a phone discussion with 3 individuals at SelfDebt (which appears to be funneling customers/leads to AFS), I was led to understand, verbally, that I could get a more favorable interest rate on my credit card debt. However, upon receiving the written service agreement, the risks and costs are heavily weighted towards me, the customer, with no actual guarantee, plus the potential for additional legal costs-- an undisclosed amount per hour where I would be liable. I was told verbally that my ONLY payment going forward would be to the credit card company, and the that savings would accrue to me, but according the exhibit provided by Alleviate Financial Solutions,, I would also be paying them.Given the discrepancies between the verbal pronouncements and the agreement, I am concerned that I will be debited regardless of my cancellation. I would like a speedy confirmation of my cancellation, and guarantee that AFS will not debit my bank account.

  

  Business Response

  Date: 07/31/2024

  Dear ******,

  Thank you for reaching out to us. We sincerely apologize for any confusion that *** have occurred and understand your concerns. 

  We appreciate the opportunity to address this matter and have assigned a dedicated management team member to contact you soon to discuss this further. Although we have not yet received the letter, I have proactively initiated the cancellation process on your behalf. Your account is currently processing the cancellation, and we have stopped all payments, ensuring that no debits will be made to your account. 
  

  We apologize once again for any confusion and look forward to resolving this matter promptly. 

  Thank you for your patience, and we look forward to speaking with you soon. 

• Initial Complaint

  Date:07/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need someone from this company to help me. I have been with Alleviate for over a year. I was told a few months ago I was approved for the accelerator loan. My remaining settlements to be paid off was $13,168. The accelerator loan I was approved for was for $19,800. I talked with an advisor from Alleviate and told them my concern with the loan being that much and they consistently and repeatedly told me that they will not use the full amount and the remaining will be sent back to the loan company. After being reassured and verbally promised, I moved forward with the loan to pay off all the debt. Now I am still showing I owe the full $19,800 with an *****% APR and no one will help me. I have talked to over 10 different people and departments and the only thing people keep telling me is that if I didn't want a $19,000 loan then I shouldn't have signed. I am sick over this because I am going to be paying double then what I would have paid if I did not decide to do debt settlement in the first place. I need someone from this company to give the loan company back the $6,000 because I am drowning over here and have been so stressed out about money and no one is helping me. I do not know what else to do. I am just begging someone from this company to help me. I have been lied to this entire time and transferred from one department to another and no one knows anything somehow. No one will contact me about this and they refuse to help. No one knows who to even give me too to talk with.

  

  Business Response

  Date: 07/08/2024

  Dear ******,
  
  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any difficulties and inconvenience you may have experienced. Please know that we are committed to assisting you.
  
  We take your feedback very seriously and appreciate you bringing this to our attention. We are currently thoroughly reviewing your case. A dedicated management team member will contact you soon to discuss this matter further.
  
  We greatly appreciate your patience as we work to address your concerns. Please expect our call soon.

  Customer Answer

  Date: 07/08/2024

  This is the same message I keep receiving from this business and have yet to receive a call or talk with someone who can help me. They have violated the Consumer Protection Act and they are not taking this seriously. They need to fix this now. I cannot keep waiting for a call that never comes and I cannot handle another automated response. 

  

  Business Response

  Date: 07/11/2024

  ****,
  

  We greatly appreciate your continued feedback and sincerely apologize for any frustration caused. Your case has been assigned to Kosh, our Senior Director of Operations. You have an appointment scheduled to speak with him tomorrow, July 12th, at 10:30 AM PST.

  We take your concerns seriously and value the opportunity to address them.
  

  Thank you again for your patience and understanding.
  

  Warm regards,

  Alleviate Financial Solutions