ComplaintsforAlleviate Financial Solutions LLC

• Initial Complaint

  06/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Attached are screenshots of my client portal and transaction history. I was advised that custodial fees were non-refundable, which was never explained that would be charged as well as the legal fees, being that it was just over the two-month ***** were non-refundable as well. I was a client since April 21, 2023, and canceled my account today, June 19, 2023, which falls under the two-month **** if my calculations are correct. As no services were rendered, my total $551.52, the June 15, 2023, payment has not been posted to this account yet.

  

  Business response

  07/18/2023

  Hello *******,

  It looks like you spoke to our Client Success Team and we found an amicable solution to your concerns, if you still have any questions or concerns please don't hesitate to reach out to us at ************.

  Thank you. 

• Initial Complaint

  06/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My spouse entered into a contract for **** resolution with this company. So far she has been served courthouse papers three times. What kind of resolution is this. She has continued making payments to your company. What is the issue of her being taken to court three times since formally signing up with your company.

  

  Business response

  07/18/2023

  Hello ************************,

  We cannot locate your account with the information provide, please call us at ************ so we can address any questions or concerns you may have. 

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed contract with Alleviate. I was under the impression that once the first payment was made, they would start working with debtors on a settlement amount. After 2 months, contacted Alleviate to find out what was going on with accounts. At that time I was told it would take 4-6 months to reach settlement amounts because my bank would need to be built up. I have sent messages to my Account Manager and never get a response. My credit score was fair when I signed up with Alleviate, it has dropped almost 100 points since March I was told I might take a small hit. They have charged me monthly payments but have not contacted my creditors OR ME.

  

  Business response

  07/18/2023

  Hello Daun,

  It looks like our Client Success Team has been trying to reach you, we not only want to address your questions and concerns, but also have some great news to share with you pertaining to a resolution on one of your accounts, please call us at ************ so we can go address all your concerns and get your authorization for your pending settlement. 

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Its about my credit score it went from fair to poor. My creditors keep calling they want their money. I feel overwhelm its taking too long. Just refund my ********** done with the program.

  

  Business response

  07/18/2023

  Hello *****,

  I show you spoke to our Client Success Team today and had all your questions and concerns addressed, please don't hesitate to reach out to us at ************ should you have any further questions or concerns. 

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to these people for help and they have not helped! I am paying monthly debt consolidation with an agreement to pay the 2nd Friday of every month and they just reached in my bank account today and took ****** THIS IS UNACCEPTABLE! They cannot just reach in your bank account and take money whenever they feel like it! This kind of stuff needs to stop NOW! They were not supposed to take any money from me until June 9th, this is the 1st! I want a resolution ASAP!

  

  Business response

  07/18/2023

  Hello ******,

  I'm showing we spoke to you on June 1st, **************************************************************************** concerns you may have. If you still need help finding a resolution please call us at ************.

  Thank you. 

• Initial Complaint

  05/20/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is my first step in looking into legal representation for the several different times I've received misinformation on their recorded lines so that will be very helpful to my case. I signed up for this program (acct #********** on Sept.16, 2022. Where I was paying $544.44 a month and canceled Mar. 3, 2023, for a total of $3,266.64.The problem with this company came when I started asking questions, then came the misinformation and stalling. The initial question that prompted me to thinking this was an dishonest company was when I asked why has there been only one of six accounts settling..thats when the stalling came? So, after more time went by. I came to the point where I told them to drop the other accounts and focus on the one thats in progress to settle. I thought this would take the allocated money from the savings that they set up for you to pay creditors with and pay off the one account. This is when the lie and misinformation came.I couldnt get a straight answer on why the amount that was told to me that was in the savings couldnt pay of the settlement. I was told that they must get with an account manager and see what the total was in there to see if itll cover the debt. I was baffled because what I paid into wouldve covered the debt. I was finally told that there were other fees, but they never wanted to tell me how much the fees were. So, after several phone calls I was told that $50 out of the $544.44 was going towards the creditors. This is when I noticed that this is why the other creditors wouldnt work with this program. They send the creditors pennies while pocketing your money in the name of fees for them representing to you. This which is never in an itemized break down to explain this.I then ask to cancel the service and want a refund. The response was simply that there was no money left over to refund. So, no creditors were paid off and all fees went to their so-called fees.

  

  Business response

  07/18/2023

  Hello ******,

  I show you have spoke to our ************************* on 7/14/2023 and confirmed the resolution of your concerns with your Debt Consolidation Program. If you still have any questions or concerns please don't hesitate to reach out to us at ************.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Was suppose to receive a refund of $683.21 never received my refund that i was told by management i was to receive today.

  

  Business response

  07/18/2023

  Hello *******,

  I show your refund was mailed and the checked was cashed on 5/15/2023. If you still have any questions or concerns please don't hesitate to reach out to us at ************.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed contract with Alleviate. I was under the impression that once the first payment was made, they would start working with debtors on a settlement amount. After 2 months, contacted Alleviate to find out what was going on with accounts. At that time I was told it would take 4-6 months to reach settlement amounts because my bank would need to be built up. I have sent messages to my Account Manager and never get a response. My credit score was fair when I signed up with Alleviate, it has dropped almost 100 points since January. I was told I might take a small hit.

  

  Business response

  04/28/2023

  Hi *************************,

  We have assigned an agent to your case and they will be reaching out to you early next week. 
  
  If you have any questions in the meantime, please feel free to call in. 
  
  Thank you for your patience. 

• Initial Complaint

  04/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been trying to graduate early for the program for about six months. Alleviate Financial has made this process ridiculously complicated. As with another complaint I saw, they were unable to tell me exactly what I owed and instead said that some estimate had to be established. This estimate would take a few business days. I expected to hear back from them, by email or phone call, but I did not. After a few weeks passed, I called - only to be told that I was supposed to call back to get my estimate. That was not communicated to me. And by the time I did call back the estimate was no longer valid. For a few months I didn't have the time or will to deal with it again - but then I did call back and finally did get an estimate in early March. I was told that the estimate was not final because of remaining un-negotiated accounts. The only un-negotiated account was one that I had settled myself - as I had previously informed someone and did again in this situation. I paid the estimated balance of over $4k during that phone call. Fast forward to April - over $400 was deducted from my account by **********************. I called and was assured it was a mistake and I would get a refund. Shortly afterward, I received a statement that confirmed my $4k but also lots of new charges for partial payments as my credit accounts had not been closed out. I just got off a call where I was told that I couldn't graduate until the previously un-negotiated account was negotiated. Again I said the account had been paid off and closed - months ago. The *** asked if I had "proof" the account was closed!! Doesn't Alleviate keep up with the status of my accounts? I finally just had to request that the creditor be removed from my Alleviate account and I am now supposed to "graduate." We'll see. I want to be reimbursed for all the fees that accrued after I made the estimated total payments and the $400+ deduction from my checking account. $600 should cover it. Quickly.

  

  Business response

  04/28/2023

  Hi ****,
  
  We have assigned an agent to your case. You can expect to hear from them early next week.
  
  In the meantime, if you have any questions please feel free to call in.
  
  Thank you for your patience

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started with them and within 4 months of paying they charged me over $1000 in fees and only paid not even $200 of my debt. I called and cancelled on 3/30 and asked for a refund of unused money which was roughly $500. They told me they would refund within 7 days. On 4/4, after I had cancelled, they charged me a $300 fee and has not processed my refund yet. Every time I tried to call or email within the 4 months it took them days to get back to me. Most of the time they wouldnt even reply to my email. This was the worst and most expensive company I have ever worked with. I want my refund and the $300 fee, that was charged AFTER I cancelled back, I also want any fees that were charged prematurely back. I paid them over $1200 and they did barely anything with that except charge me over $1000 in fees. Its ridiculous! They hadnt even contacted all my creditors and when I asked about that they said they couldnt get ahold of them.

  

  Business response

  04/11/2023

  Hi ********,

  We have assigned an agent to your complaint. Our agent will be reaching out to you within the next few days to help address your concern and reach an acceptable resolution.

  Thank you for your patience.

  Customer response

  04/15/2023

  no one ever called me and I still have not received my money. 

  

  Business response

  07/18/2023

  Hello ********, 

  I see we spoke to you and addressed your concerns on April 25th, 2023. If you still have any questions or concerns you can reach us at ************.

  Thank you

  Customer response

  07/18/2023

  I never received The money back that I paid them and that they owed me. When I spoke with them the first time I was getting almost $500 back, I paid them over $2000 and got nothing back and they paid less than $200 to my creditors. Worst company I have ever worked with.

  

  Business response

  07/18/2023

  Hello ********,

  I want to address your concerns, we show you were enrolled into our program in December 2022, and enrolled into a 48 month program, In March ****************************************************** the short time you were enrolled we resolved and settled 3 out of your 9 creditors, our average settlement percentage for you was *****% which was lower then our estimates provided to you at the time of enrollment.  Out of the $16,329.00 that you initially enrolled we resolved $4,511.00.  The payments that were made to the program were applied towards the settlements that were obtained and the performance fees that were earned for these settlements. 

  If you still have questions about these figures please call us at ************.

  Customer response

  07/18/2023

  From my online account with you, I am showing not even $200 worth of payments and I am still getting collection calls from said creditors saying that they have not been paid. We didnt even pay you over $4000 so I dont know where youre getting your info from. I cancelled because you charged me several fees without paying anything to my creditors for months and when I asked what was going on you said you couldnt reach my creditors. It was so hard to get anyone to call me back whenever I called or emailed and when I cancelled I was told I would receive about $500 back and then all of a sudden you charged fees AFTER I had already cancelled!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩