ComplaintsforAlleviate Financial Solutions LLC

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The contract shows, Client shall pay a(*Success Fee") calculated to *****% of their total enrolled debt. They have collected $3,167.53 towards their fees. I spoke to one person 3-23-2023 who said I signed a 48 month contract and I will pay $671.54 for 13 months. $8,116.25 was original fee. Thats $8,730.02 plus collected $3,167.53 for a total fee of $11,897.55. My last maintenance call on 12-6-22. I was told my payments would end In August 2023. He said I should call back in March for a reduction of payment. I called again on 3-23-23 and the representative who figured out that I am on payment 36 of 49. There was a balance on on account of around $750.00. He was going to request information about 36 ACH Credit/Fee for legal services of $39.99 when they clearly have on their website an the Alleviate Portal Non Law Firm and the ****************** Schedule does not list any legal or other fees in the amount of $39.99. I have paid $1,439.64 as to date but he was going to remove legal fees from future payments. In addition they are listing a $5.00 monthly fee for disbursement fees which are not listed on the ****************** Schedule. They collected the first earned fee on 11-30-2020 before any accounts were settled. This gentleman was requesting an updated fee balance since the numbers did not add up along with a new payment schedule because he agreed something did not seem right or add up. Please note on their website account portal it shows I am in payment 44 of 48 but I have only made 36 payments. On 2-15-2022 my payments increased from $530.54 to $671.54 because they needed to get additional funds to settle account quicker?I received this information on 3/24/23 Alleviate Financial Solutions LLC (**** License No. ########) is located at ************************************************************. This registration is currently inactive/canceled. Alleviate Financial Solutions is not currently licensed with the **********.No one called or contacted me yet with answers

  

  Business response

  04/28/2023

  Hi *******,
  
  We have assigned an agent to your case. You can expect to hear from them early next week.
  
  In the meantime, if you have any questions please feel free to call in.
  
  Thank you for your patience.

• Initial Complaint

  03/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been working with Alleviate Financial solutions for 3 months. As of this month March 2023, I emailed Alleviate Financial Solutions to let them know that I could not pay my loan amount this month due to insufficient funds, I received no communication back from them, therefore, I contacted them via phone to let them know that I had insufficient funds for this month. We came to a compromise that they would add on March's payment to the next 9 months of payments. As well as, take off another creditor on the account that I did not agree to, they told me in January that they would take that creditor off and never did. As of my conversation on 3/28/2023 Alleviate said: 1) The funds they pulled would be put back into my account, and I was good with that. 2) That we agreed via a recording that the creditor that was not supposed to be on my account would be taken off and that my payments would decrease, and the funds would be credited back to me as well, and my next payment would start on 4/28/2023. As of 3/29/2023 Alleviate has taken out more money from my account leaving me in the negative with my bank. they took $696.68 on 3/28/2023 and $513.56 on 3/29/2023.

  

  Business response

  04/28/2023

  Hi *******,
  
  We have assigned an agent to your case. You can expect to hear from them early next week.
  
  In the meantime, if you have any questions please feel free to call in.
  
  Thank you for your patience

• Initial Complaint

  03/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I do have buyers remorse however my complaint is simple. These people can not give me an accurate pay off amount. I have been trying for a month now to get an accurate number so I can make a deposit and be done with this thieves. All they want to do is give me an estimate. How can they not know exactly how much I owe to the creditors and to them in fees. This is unacceptable. I have the cash to pay this off early and they refuse to give me any accurate numbers. I do not want to over pay them.

• Initial Complaint

  03/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have a 2 year contract with this. Implant to settle my credit card. I pay 277 a month to help with my payments for settlement. Every time they call to Tell me to settle my debts they ask for money. I dont understand why I pay what I do for 2 years and then have to pay More each time I want a debt resolved. I would like the reassurance the amount to pay is going to the right places and that all my debts will be settle by the end of my contract.

  

  Business response

  04/07/2023

  Hi ****,

  We hope we were able to resolved your concerns during your call. 
  

  If you have any other questions or concerns, please do not hesitate to call in.

  Thank you for being a valued member!

• Initial Complaint

  03/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started with Alleviate on 07/18/2022 . I made the first payment at the day I signed up. $293.00 . I had 4 accounts with them totalling ********. . I have paid promptly each and every month thru ,Feb. They settle one account for me. Mercury for. ***** for 12 months of which I agreed too.I had read that they were going to be charging services fees which the contract I signed I do not believe had been fully listed on the contract ,if so I did not see them. (My fault ) I should have asked for more clarity . I was told I would be notified of each settlement offer and I would have the right to agree to or refuse. I was not told I would have to have 75 percent of my total balance on each account be before it would be negotiated. I had been checking back with them on the 2 Egg accounts because I kept getting collection calls and started with getting letters from (resurgent) collection agency that they were sending to legal for further collection activity . I faxed Alleviate copies that they requested. Alleviate says that they had I had also paid $250.00 for legal assistance . I contacted **** person that was handling my account and she told me once I got a summons to appear in court they would handle thru legal. I called back at the end of Feb and finally was able to get a hold of her and she told me that she had me earlier that day and had thoroughly discussed my account with me !!! She did not call me and discuss the account with me . After only repeated attempts was I able to reach her . I have phone records to prove it. !!. I also then called Resurgent. They said they had offered a settlement in December with them and no response . It was their obligation to tell me. Cancelled account with them on March 10th . I expect the attorney charge that I paid and all of the ****** received within the 10 days as promised.

  

  Business response

  03/24/2023

  Hi *****,

  We appreciate you taking the time to speak to us on the phone so we could address your concerns. 
  
  If you have any further questions, please do not hesitate to call back.

  Thank you for your time and we wish you well on your future endeavors. 

• Initial Complaint

  03/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company stole 700 dollars from my account . They promised that they would help us with our credit immediately but after signing a contract they changed it to 4-6 months. I feel that this company is a scam and I want my money back

  

  Business response

  03/24/2023

   Hi *********, 
  
  One of our agents has tried to reach out to you to discuss your concerns and reach a resolution. Unfortunately, we have been unable to get in contact with you via phone and email.
  
  If possible please call back at your earliest convenience. 
  
  Thank you!

• Initial Complaint

  02/20/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  THERE WAS A SET AMOUNT OF MONEY I WOULD SEND EACH MONTH FOR THIS BUSINESS TO NEGOTIATE DEBTS ON MY BEHALF.THEN ABOUT 8 MONTHS AGO THE AMOUNT INCREASED ALMOST DOUBLE. I WAS UNDER THE IMPRESSION, THE EXTRA AMOUNT WAS TO ENABLE ME TO FINISH THE PROGRAM FEB. 2023.WHEN I LOOKED AT WHAT WAS BEING SPENT, ALLEVIATE'S FEES HAD INCREASED MARKEDLY.I HAVE BEEN TRYING TO REACH THIS COMPANY THRU EMAIL AND PHONE FOR DAYS. IN THE 3 YEARS I HAVE BEEN WITH THIS COMPANY, IVE HAD NO TROUBLE GETTING THRU, NOW IT SAYS THERE ARE ***** CALLERS AHEAD OF ME.NO RESPONSE TO MY EMAILS. I HAVE NOT BEEN ABLE TO ACCESS MY PORTAL, WHERE I COULD SEE WHAT WAS GOING ON.I HAVE UPLOADED THE ORIGINAL CONTRACT WHICH TAKES $490 UP THRU THIS MONTH. FOR THE PAST 8 MONTHS, I HAVE PAID $800 AND SOMETHING EACH MONTH.

  

  Business response

  02/27/2023

  Hello ************, 

  We hope we were able to answer your questions and address all your concerns.

  To reiterate what we discussed on the phone:

  Your February payment is the last payment you had scheduled for the program. The balance in your account was enough to finish the settlement process of the last remaining account. Congratulations on your graduation from our program!

  We hope we were able to address everything effectively. 

  Again, congratulations on your graduation and we wish you well on your future endeavors!

  Customer response

  02/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  02/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I spoke with someone from Alleviate about a consolidation program. Then I couldnt reach them on the phone. Unfortunately, I gave them my checking account information and although I tried to reach them to cancel the agreement I could not reach anyone on the phone. So, today they took money out of my checking account and I still cannot communicate with anyone.

  

  Business response

  02/27/2023

  Hello ****************************,

  Your cancellation was processed on February 21st. 

  We have also been trying to reach out to you via phone to discuss this complaint and address any concerns you may have.

  Thank you for your patience on this matter.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  These people did not tell me about this performance fee when they pitched me my consolidation program and it's a very large Pat me on the back if you will fee it's like 25% so we're talking like 5 to $600 to $800 per case they're taking from themselves on top of all the other fees which I understood And also my money was supposed to go into an escrow account that was supposed to give me interest and I don't believe it is also they're Also dragging their feet with settling my last case just to get more money out of me and I had to ride them in order to get that process started they also told me they could give me a loan cause I paid them for 12 months on time blah blah blah and they're dragging their feet with that they said I could be completely out of debt in 30 to 60 days they're lying about that and this is very concerning to me Me because I have health issues I have severe panic disorder and this is affecting my life and my health and I need you people to help me make them do their job I also have an incurable stomach disease and all of this panic attacks that I'm having are making me even more sick the disease is called gastro perises and it's a nightmare and the reason why I'm trying to move to ******* so I'm not freezing all the time and I was told my credit score would be in good standing by now and it is not I need you people to help me and step in And make them do their job please

  

  Business response

  02/27/2023

  Hi ******,

  Would you prefer to communicate via email or text message? 

  We can understand the stress of debt and would like to help you reach a resolution regarding this matter.

  Please let us know what the best way to communicate would be.

  Thank you for your understanding.

  Customer response

  03/07/2023

  Will do, thank you.  I don't know what to say basically I already laid it out for you they told me December 1st that in 30 to 60 days because I've been paying them for a year and they've been ripping me off for a year and I've also told you about the fees the 25% for each settled account which they never told me about that's a big chunk of money for somebody that's disabled I already told you about that but again They told me December 1st I was eligible finally for a personal loan for the rest of the balances on my accounts that would get me completely out of debt and my credit score back to excellent and 30 to 60 days and I applied and was immediately preapproved for $11,000 and change they were just waiting for one form called a funding form now I don't understand what was taking so long but they just want to squeeze more money out of ME now they're telling me That I have to wait 3 months at least to re apply for the loan for some reason so these people are just completely ripping me off if somebody would just call me so I could explain this because I'm sick of explaining it through email the same exact thing over and over again this company is stealing my money they also told me that the money that I was paying them would go into an escrow account that would occur interested and then the lady that called me The lady that answers to you I think her name is ***** she said that's not true either so the guy *********************** he was my original contact that pitched this to me did not tell me about this 25% Performance fee he didn't even tell me he left the company and here's my new contact  he or she will be taking over your account basically the place is unprofessional and they're ripping me off now I'm mad at you please do your job if you need to call me call me and I can explain all of this in ******** terms but basically I want you to keep RIDING these people because they're not doing their job and I need my credit this is what I was promised my credit score would be in good standing By one year now it's been a year and 3 months and I'm still in poor standing as they keep taken more and more money from me months after month and nothing is getting done so Please help me

  Alyssa Boncore ******************** ************ 

  

  Business response

  07/18/2023

  Hello ******,

  It looks like we spoke to you again on 7/14/2023 and you confirmed all your questions and concerns have been addressed and you were satisfied with the outcome of our resolution with your pertaining to your program. If you still have any questions or concerns please don't hesitate to reach out to us at ************.

  Thank you 

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Alleviate to assist with debt relief, within about a year to year and a half the majority of the debts were settled, The issue I have is they failed to negotiate on 2 of the debts I filed with them and when the debtors filed for judgements in court, Alleviate and their partners (Vertigas Legal plan) did nothing to help. Also for over 6 months or longer all of the debts that were settled but continued to overcharge and deduct near $400 dollars a month that was not rightfully theirs. The 2 judgements I was paying on was through a court or attorney not through any help of their company. Alleviate has overcharged I believe close to $2400 or more based off the settlement amounts . I would not recommend their company to anyone that is seeking debt relief. I made multiple calls and Alleviate or their partners failed to act.

  

  Business response

  02/17/2023

  Hi *****,

  Our agent has attempted to reach out to you to address your concerns and seek a possible resolution. Unfortunately, they were unable to reach your.

  When you have the time, please return our call at your earliest convenience to ************** and request ***********************. She is the agent assigned to your case.

  We look forward to hearing from you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩