ComplaintsforSmile Brands Inc
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I AM 83 WITH TOP DENTURES, I HAVE 9 BOTTOM TEETH THAT NEEDED TO BE CLEANED, I AM A DIABETIC. THEY CHARGED MY DEBIT CARD ******, FOR ONLY GOING THERE ONCE. WHEN I ASKED WHY THEY CHARGED MY CARD SO MUCH FOR 9 TEETH, THEY SAID THEY WOULD REFUND 79 DOLLARS, THAT WAS OVER 1 MONTH AGO, NOT ONLY DID THE OVERCHARGE ME, BUT THEY HAVE NOT PUT THE 79 DOLLARS BACK IN MY ACCOUNT. IF THEY HAVE DONE THIS TO ME A DISABLE SENIOR, YOU CAN BE SURE THEY HAVE DONE THIS BEFORE. THANK YOU *********************Business response
06/27/2024
A representative from Bright Now! Dental - *******/********** will contact the client.Initial Complaint
06/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
At the time of service, my daughter ******************, was covered under primary, secondary, and ******************* The office girls told me that they can only bill two insurances and wouldn't be able to bill the ********* Which I was fine with...until ************************* said, "Oh no, she needs a lot of work done, they can bill the third insurance, they will just have to hide one when they send it to ********* let's get all her work done while she's covered under *********" I was so thankful that they were able to do this, so I didn't have to make my daughter wait until the following year to get all this work done.******** has not paid anything since 05/2023 to this dentist. The last claim they submitted was on 07/10/2023 for a crown that I had paid out-of-pocket for, so I'm unsure how they were able to submit this or even WHY when it was known ******** does not cover crowns, but they could not submit the other services insurance didn't cover?On another note, every single appointment we waited for 2-3 hours to be seen and ************* was the only dentist and seemed very rushed. I'm now questioning if some of these root canals my daughter needed were the result of careless work by the dentist because they all resulted shortly after she had filings put in.I have not paid anything towards this $1068.81 bill because I've been trying to get them to fix it. I've called multiple times to get this resolved. I don't believe I should be responsible for this balance when ************* said to me on multiple occasions how great it was, I had ******** as a third insurance so we could get this work done all at once. I felt very pressured to do it. I'd just like the billing adjusted, as you can see from the email correspondence some claims were denied due to untimely billing, how is that my fault they didn't submit the claim in time? I was also instructed to submit the claim, on my own, but ******* does not allow that.Thank youBusiness response
06/27/2024
A representative from Bright Now! Dental - Canton will contact the client.Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I keep getting billed for things that never happened. And when I call to correct the mistake, without explaining to me why they charged or overcharged me or speak inaudibly they take off a certain amount. This is coming off as insurance fraud and I plan to report this. If I dont get a phone call better explaining what happened i will be reporting this.Business response
06/03/2024
A representative from Castle Dental - **********/*********** will contact the client.Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to Castle Dental on 1/13/2023 for a broken tooth. I was told they would need x-rays, possible root canal, and a crown. When I returned in February for the crown, I did not need the root canal. When I went to leave, I asked about scheduling a cleaning, I was told they would schedule the cleaning after my crown was placed. I said I just got the crown today, so can I schedule the cleaning...I was told the same thing again. I returned in July of 2023 to ask why I was being charged still and my insurance company said I was only to pay $452.00. I was told I was paying for another crown??? When I went in 1/13/2023 it was a broken tooth, 1 crown, and a possible root canal. I asked how long I would need to wait for a refund and when they would stop taking the money from my account. I was told they are short staffed, and they are not sure when I would receive a refund for overpayment, they took 2 more months out of my checking account. Today 5/21/2024, I still have not received a refund, a letter of apology for the over charge, or a phone call. I have included the bank withdrawals and my claims form from Delta Dental. What do I need to do?Business response
05/22/2024
Hello,
A representative from Castle Dental - Clear Lake @ *******. One will contact the client.
Thank you,
Smile Brands
Smiles for Everyone!
***************************************************************Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bright Now Dental in ******** is an unethical dental office. They are forcing patients to do services that are not needed and not covered by insurance to increase their profits. And refusing to do basic services unless we agree to pay for unneeded services. This office should be put out of business for these unethical practices.Business response
05/17/2024
Hello,
A representative from Bright Now Dental-Palmdale will reach out to the client.
Thank you,
Smile Brands
Smiles for Everyone!
**************************************************************Initial Complaint
05/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid for a teeth straightening service at Smile *********** in 2022. I was told the service would take 8 months to complete. Instead, the aligners did not work and I proceeded to get touch *** for the next two years. I got a notification that the company was going out of business, but that services would still continue. I was in the middle of completing my last touch up at the time, so I waited until I finished using my last aligner. When I saw that my teeth were still not straight, I contacted the company for an adjustment, but they were not responsive by that point. I tried calling, emailing, etc. If Smile *********** cannot complete my treatment, I would like a full refund for the service.Business response
05/07/2024
Hello,
We are not associated with Smile ************ Please redirect client to the correct company.
Thank you,
Smile Brands
Smiles for Everyone!
**************************************************************Customer response
05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
05/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I purchased a clear aligner plan through Bright Now Dental in ******, ****. On January 11, 2024, I paid $800 down payment, financed $1000 on care credit (which I have already paid off), and financed the remaining $2800 for treatment through the company Smile Brands. Smile Brands debits my bank account by $168.03 monthly and has taken out three payments since financing totaling $504.09. In total, I have paid $2,304.09. I have received ZERO products from any of these companies and Im submitting this on May 2, 2024. I have asked Bright Now to issue me a refund, but I have not received any money or products. I have copies of all paperwork, which the original financial person never signed. I would just like my money back please.Business response
05/14/2024
Hello,
A representative from Bright Now Dental will reach out to the client.
Thank you,
Smile Brands
Smiles for Everyone!
*************************************************************Customer response
05/14/2024
I have already been in contact with a representative from Bright Now Dental. They are supposed to already have initiated my refund, of which I have received none.Business response
05/14/2024
Hello,
Bright Now Dental has spoken directly with the client and are working to resolve the issue.
Thank you,
Smile Brands
Smiles for Everyone!
**************************************************************Customer response
05/21/2024
I have received no payments or checks. In addition, Smile Brands is calling me to collect their debt, which tells me that my refund has NOT been processed.Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Bright now dental has overcharged me for 3 visits I've made with them for dental treatments. They have not refunded me for these overpayments despite several efforts to resolve this matter, including calls and messages from my insurance provider Met Life. The visits include December 28th 2023, February 19th, 2024, and March 18, 2024. For my visit on December 28th, they did not submit one of the codes for part of my procedure, and I paid for this procedure out of pocket, but the insurance covers this procedure code at 80%, which is $234.00. For February 19, I paid $238.20 but I was only responsible for $117.20 because they charged me for a code that was already included in the procedure, which in turn is an overpayment of $121. On March 18, I paid $957.00, but I was only responsible for paying $560.00, leaving a difference of $397.00. I've made several attempts to call this dentist and they don't return my calls and they said ******* did not call them. This is a total of $752.00 dating back to December, and the office has made no effort to resolve with me. More recently, they said they would send me a check for the Feb 19 and March 18 visit, but I have not received this and the insurance company has not received a submission of the codes dating back to December 28.Business response
04/25/2024
Hello,
A representative from Bright Now Dental will reach out to the client.
Thank you,
Smile Brands
Smiles for Everyone!
**************************************************************Customer response
04/25/2024
The business has said they will call me on numerous occasions and have not. They advised they would submit the codes for the December 28 visit electronically and Met life did not receive them.Initial Complaint
04/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I was initially contacted by a representative of the ****************** named ****** who informed me that there was an outstanding balance of $518.00 that the business was attempting to collect from me. The account number for this bill is ********. I requested to be given the date the dental services were administered to me, the type of services that were administered, and whom the services were administered to since I had a dependent on my dental insurance. **** stated that these charges were from nearly 2 years ago and that she didn't have any of the information that I requested but I could get it from the office administrator if I called the dental office in ******, **. I respectfully requested for **** to provide me with an email address that I could use to correspond with Delta Dental as this issue of a "unresolved bill" occurred in the past and it took a lot of back forth over the phone with numerous employees and office visits to resolve the issue due to miscommunication. She stated that she there wasn't an email available and the only way to talk to someone about the account balance was to call the dental office. I sent an inquiry email to the Bright Now Dental website requesting that someone email me back with an email address as I suspect that all businesses, especially one of Smile Brands Inc., would have a generic email address to correspond with customers but instead I've been bombarded with numerous calls from the same "billing department" telling me to call them immediately. I'm requesting help with simply gathering the information that I've initially requested so I can resolve the bill amicably as I'm sure that the services our covered by my insurance company but I need to get the information so I can provide it to them so they can cover the charges.Business response
04/09/2024
Hello,
A representative from Bright Now Dental- ****** will reach out to the client.
Thank you,
Smile Brands
Smiles for Everyone!
*********************************************************************Customer response
04/09/2024
As previously requested in my initial complaint, please have the business either provide an email address that I can correspond with or contact me electronically at ************************* I do want to be contacted again via telephone as this has lead to confusion, misinformation and conflict in the past. If the business is not able to provide an email address then I have no problem continuing the dialogue through BBB to resolve the issue to completion. Additionally, please provide the information regarding the date of service(s), name of the patient that was provided those services, and the type of services that were performed on the patient. Thank you.Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I never received my settlement payout to my Zelle account and I would like a checkBusiness response
04/09/2024
Hello,
A representative from Monarch Dental-***************** will reach out to the client.
Thank you,
Smile Brands
Smiles for Everyone!
*********************************************************************
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Customer Complaints Summary
204 total complaints in the last 3 years.
69 complaints closed in the last 12 months.