Customer ReviewsforSmile Brands Inc

If I can give 0 stars I would! Denied services at ************ May 29, 2024. Tried to make a complaint about the administrative staff. Guess what? I haven't received a call from corporate!!! And ********* the owner just commented on my reviews, but no one has reach to me! My daughter that was going to go her first cleaning in the office was denied the services! My 17 daughter that has braces just denied her services and won't FINISH her treatment because I spoke up! About not honoring appointments! And that I DID HAVE INSURANCE COVERAGE!!! Don't GO THERE READ THE REVIEWS ********* ******** Y the manager.

Not only is their surgeon's not at all professionals but after them making me wait UNTIL they checked my insurance told me I would be responsible for the remainder of bill thru their financial assistance ( all of my dental insurance didn't cover all) so I agreed to pay the remainder. Now here we are 6 months later & they have yet to bill my Insurance BUT ARE COMING DIRECTLY TO ME FOR WHOLE AMOUNT??? ARE YOU FOR REAL??? I WILL SEE YOU IN COURT? IF YOU CONTINUE TO KEEP ADDING LATE FEES AND HERRASING ME I AM GOING TO FILL A CASE IN SMALL CLAIMS COURT FOR THE MAX ******* FOR WASHINGTON STATE (******)

This place is horrible! They tell everyone they have Gingivitis and they want you to do a special cleaning prior to this the Dentist told me everything was ok but then didnt prove wed with my cleaning and was told someone will come talk to me. The office secretary came and said it would be $500 for my cleaning. No further explanations on a payment plan or info in general. Tells me to get off the chair when I refuse to pay that amount. When I processed to pay for my deductible I am told they dont take cash. No sign or on the website is posted they dont take cash payments. She takes my $20cash and starts pulling her debit card out and without asking me if I was ok with this the other secretary charges the other co workers card. I had my card out and she charged me $3.00 on my card. I find this ordeal weird and so when I asked for my receipt they both seemed offended and tell me they did me a favor I said Im sorry what favor I paid for my service and I need my receipt. They are struggling to provide me a receipt because of the way they did the transaction. Finally I get a receipt and they ask me do you want to schedule your appointment? I said no. Looked at the reviews on ****** afterwards and a lot said the same thing about going in for cleaning and being told they need something else. I want to give 0 stars but it wont let me.

Horrible went in for a chipped tooth , dr petal ground my tooth down in the areas that werent the filling and shaved it shorter than it was . I now have lines across my tooth rough and left with a sharp edge . I dont know what to do. Dont trust them

I really like this location, **************** but Got my surgery/extraction they did great but I never got my refund for the work that was done an completed an still waiting for the money back the manager ***** the manger is rude an dismissive an I think racist

This place is horrible and should be shut down they make a 10AM appointment and get to you at 11:30 and put you in chair the ** leaves you for ***** minutes at a time and you dont get out of there till 2. I had two bridges done one (first one) was ordered in correct color. When I went to have second places they never showed it to me. It was supposed to be the exact same color instead on is bright orange! He placed it never saying anything. When I got in bathroom to look I freaked out!!! Now it has to be done over!????? Stay away!!!!

I received a bill in the mail 1/16/24 stating that I owe $487.00.I called Monarch Dental on 1/17/24, to see what this bill was for. The representative from Monarch Dental stated it was for my daughter ****** dental appointment that was on 1/07/22. I let her know that I never had a lapse in dental insurance, and this should have been fully covered.I made calls to Monarch Dental several times. Each time, the Monarch representative told me that the manager was not available and that she would have her call me back. The manager never once called me back, despite the repeated calls I made. I attempted to call again on Feb 20, 2024, I was able to get a hold of the manager. She proceeded to tell me that she resubmitted the claim but got a denial on the 30th because the time to file was past the time allowed, and now it was my responsibility to pay the balance due.When I called my dental insurance again on Feb 20, 2024, I spoke with the representative ***, and she gave me all the information listed below: *****'s Dental appointment 1/7/22 Monarch Dental submitted the initial claim on 1/11/22.The insurance company sent a letter notifying the provider (Monarch) that they were missing the billing address location on the claim form. No response from the provider was ever received, and the claim was closed/pending on 2/8/22 for no response (RMI). The provider (Monarch) resubmitted another claim for the 1/7/22 appointment (with the treatment location this time) on Dec 19, 2023. It was denied on 12/30/23 due to not filing timely. The provider technically had 12 months to submit the claim within the allotted timeframe, however, waited two years to do so. Monarch Dental should have some sort of way to track outstanding claims in their system. This is pure negligence and malpractice to make this the patient's responsibility to pay. Responsibility should not be on the account holder, and the balance due should be removed from my account.

Made me pay in advance, then months later call and call and call to collect more money. No bill...just harassing phone calls. I then send them a check for the money they said I owned.... they call again.Waiting room? All they talk about is money. I feel bad for the patients. It was also a dirty place.

I chose a dental plan through Cigna who advertised Monarch as a provider. Fast forward a little over a year... I go in and ask for an extraction, they tried to up-sell me to a crown. I ask the cost, they tell me the price with my dental plan (on top of what I already paid around another 500), which I assumed was fair...The day I go in for crown mold and temp crown fit. The Dr said we can bridge this. I asked price. The woman comes in and say with your plan and coverage we can do this for a total of this number. I'm reassured that this is the price and it will work. So I sign and pay full amount that day. The first temp crown was not properly trimmed and started to cut into my upper cheek. I come back to have it redone (just to hear the Dr. in the background raising h*** for stalling the flow of business and not caring about the clients as people). During the fixing of the temp crown, the hygienist loses a piece of metal (assumed down my throat). Fast forward again, bridge and crown set, fast forward few months. I get a plan denial letter saying they would not honor what Monarch said they could do...Monarch later sends me a bill wanting another 1k dollars....Why would you tell a customer and sell them on a service you should've known wouldn't be covered and are now trying to hold me accountable for your mistakes, on top of the improper temp crown situations....later an arbitrator makes contact and I explain the situation and bring up the aspect of likely seeking legal counsel. The arbitrator said she would look into the matter and follow up. Never followed up almost a year later. I get a notice threatening to send off to a 3rd party collector. BAD BUSINESS PRACTICES ONLY CARES ABOUT MONEY NOT THE PATIENT AND WILL FALSELY TELL YOU A PRICE JUST TO SCAM YOU LATER

To, The owner of Bright Now Dental, Orthopedic ***************************** I am writing to express my extreme disappointment and frustration regarding the visit my son and I had at your orthopedic clinic on 02-23-24. My son, and I visited your clinic seeking medical assistance for his orthopedic condition. However, what should have been a routine medical appointment turned into a distressing and discriminatory experience due to the unacceptable behavior of one of your staff members.During our visit, we encountered a staff member who, instead of treating us with professionalism and respect, made racially charged remarks directed towards my son and me. As a Black mother with a White son, I was appalled and deeply hurt by the racially insensitive comments made by your staff member. Such behavior is not only unprofessional but completely unacceptable in any healthcare setting.It is disheartening to think that in this day and age, individuals still harbor such prejudiced views, especially within a profession that is supposed to prioritize patient care and well-being. Discrimination of any form has no place in healthcare, and it is deeply troubling to know that my son and I were subjected to such treatment during our visit to your clinic.I urge you to take immediate action to address this issue and ensure that all staff members undergo comprehensive training on diversity, inclusion, and cultural sensitivity. Furthermore, I request a formal apology from your clinic on behalf of my son and me, as well as assurances that steps will be taken to prevent such incidents from occurring in the future.I trust that you will handle this matter with the seriousness and urgency it deserves. Failure to address this issue adequately will compel me to take further action, including reporting this incident to the appropriate authorities and seeking legal recourse.Thank you for your attention to this matter. I look forward to your prompt response and resolution of this issue.