ComplaintsforDenefits LLC

• Initial Complaint

  08/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contacted by Denefits LLC to pay for a contract that was dependent upon services being rendered through CreditSavii which did nothing after I made the first down payment. I agreed to hire Credit Savii and Denefit offered a payment plan so companies could get services and pay over a while of which as stated Credit ***** never performed work that was agreed upon which is stated in the contract which now is a breach of contract Denefit has filed this claim on my credit report and I want it removed as services were not provided as agreed via contract.

  

  Business response

  08/21/2024

  We addressed the consumer's complaint with the service provider and they authorized us to cancel the contract.  Furthermore, we have deleted her tradeline account from our credit reporting.

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for Better U therapy services on 7/27/24 and used financing. It was not clear that the financing was through a 3rd party Denefits or that were any enrollment or cancellation fees to consider. I contacted Better U on 7/28/24 to cancel and request a refund. Better U fully refunded everything however, Denefits charged a $30 enrollment fee, a $30 cancellation fee and a transaction fee of $7.80. So $67.80 for a service that was never received, cancelled within 24hrs, and fees were not clearly disclosed. I requested to cancel as I realized I couldn't afford the service and am being charged ridiculous fees to try to force me into keeping it.

  

  Business response

  08/12/2024

  After addressing the consumer's complaint with the service provider, they have agreed to cancel the contract and issue a full refund.  In turn, we have deleted the consumer's account from our credit reporting.

  Customer response

  08/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed up for credit repair with the company ********************* Enterprises on Sep 24, 2022.Around January 2023 l contacted the company because I didn't see any improvement to my report. No response from the owner who I had been in constant communication with. l asked a company representative to cancel my contract, which they agreed to do for a cancellation fee of $40. I then contacted the third party company in charge of the installments (Denefits LLC) to cancel the contract and they told me the contract could not be cancelled. I recently was in contact with Denefits and they advised that I owe $1958.36 while the services that I was suppose to receive are only $2000. I made 6 payments to this company and received nothing in return. I was scammed, now they're blackmailing me to pay them more money or they will further damage my credit, which they already have. I signed up to have my credit improved, l ended up with worse credit than before and having paid a company almost $1000, with nothing in return. ********************* Enterprises nor Denefits LLC has tried to rectify the issue at hand, all they want is more money, after they have already ripped me off.

  Customer response

  07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed bankruptcy and included this company in it. My lawyer sent them two different letters (an initial one and one later after they continued to attempt to collect). Even after the letters and me telling them multiple times that I had filed bankruptcy they still continued to call and text me, as well as try to pull money from my account. Even after changing my debit card they managed to pull funds from my account. Today, they successfully pulled funds from me, even though my bankruptcy was finalized two weeks ago, and then tried to pull even more funds. I told them more than once they could not pull the funds from my account.

  

  Business response

  07/02/2024

  We were not notified of the consumer's bankruptcy filing by the bankruptcy court.  Once notified by the customer, we changed the status of her contract to Under Bankruptcy, meaning she will no longer be contacted by Denefits nor will any more payments be run.  Furthermore, the payment that was erroneously run on 6/28/2024 has been refunded to the consumer.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The interactions begin on 11/24/2023. I signed a contract for a payment plan regarding a health service. In the time since I have received text messages regarding the payment of this debt. The individual who is representing the business has gotten aggressive and and is sending inaccurate and misleading amounts owed. I am unsure of what I need to pay and the representative has been unhelpful and not willing to explain what is happening. Combined with this and my concerns for the legitimacy of these texts I cannot pay my debts for fear of phishing scams.

  

  Business response

  06/27/2024

  We have made three attempts to contact the consumer since this complaint was filed.  He was not responded to our voicemails, emails or text messages.  If he wishes to contact our support team at ************** we will be happy to answer any questions he may have.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up to with 90 credit services back in February of last year. I was told I could cancel within my first 90 days if I wasn't happy with my services and that's exactly what I did, approximately 2 months into my services with them I called them and canceled. Fast forward to 6 months later I start getting calls and text msgs from this company called Denefits (first time I hear of them) stating I owe them ***** and I'm 120 days past due. So naturally I call them to find out exactly what's going on and they inform me that I have been being billed every month since February despite me calling and canceling with them. So in a nutshell they want me to pay for services not rendered because **************************************************** April but denefits still wants me to pay all those months when they did not work on my case. I have gotten different answers from both 90 day credit services and Denefits. From "YES we will remove it from your credit file to you owe us the full amount ASAP. I paid the 2 months that they worked on my file but Denefits still wants me to pay the other 10 months when nothing was done on my behalf. As of today they will not give me straight forward answers. It's ironic how I hired this company initially to fix my credit and they are now the ones hurting it the most!

  Customer response

  06/04/2024

  My original complaint has been resolved please remove my original complaint that I subbitted back on 5/24. Denefits has fulfilled their agreement and this matter is close. Thank you.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Denefits llc was hired by C&T ******************* to take my payments for there credit repair service. I found them on ********** and was duped into hiring them. They took advantage of me during the pandemic. An employee for C&T Holdings Signed me up with this company. The next day she calls me saying she she is longer working for them. Then she calls back and says they're scammers and she doesn't trust them. I have emails, phone logs and text messages to backup my statements. She then says they are going out of business soon so don't worry about them. She asks me to send her money and she will fix my credit instead. I was so confused at this point because she was the one that signed me up. After a year goes by I notice that Denefits llc has trade-line on my credit report reporting missing payments from the very list month. Confused I reached out to them and asked why they were reporting to my credit report. I never agreed to have them put their company on my credit file. C&T ************** was supposed to FIX MY CREDIT. The man I spoke with at Denefits told me to call C&T ************** to figure it out. So I called them and they were no longer in business based on the call. I called Denefits and told them I couldn't get a hold of the company. Denefits then said I have a contract with the company and I needed to pay them. I then said for what? C&T Holdings never fixed my credit and they are out of business. This was a scam they new the company was no longer in business. They had no right to affect my credit or add tradelines to my credit. If anyone has had this happen to them, please reach out to me. On top of everything they've harassed me with tons of calls, threatening texts and emails. All I wanted was to fix my credit and now I am dealing with this bully who has added several negative and late payments to my credit report in an attempt to destroy me. To think I went to them to fix my credit and they do this to me. My credit is in shambles thanks to them.

  

  Business response

  05/16/2024

  We tried to contact the service provider about the consumer's complaint and they were non-responsive. Therefore, we have cancelled the contract, zeroed out the balance, and deleted the consumer's account from our credit reporting.

  Customer response

  05/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  05/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  3- ***** **** with ******** contacted my wife via text message stating she worked for ******. She work for *******, he had asked her to tex regarding their mentorship. Next, **** attended a zoom mtg where ******* offered 100% gauranteed financing at a price of 2k. After the zoom meeting, **** reached out to **** inquiring the price. **** response; "we can get you approved for no money down and $99 a month with pay pal and klarna or 1050 down & 1st months payment and going forward 220 for 12 months. Which option works for you? It's a lifetime membership." **** asked if the payment plan option was also financing? ************ responds " Yes". **** stated she was not looking to finance anything at the moment. **** resonded "no credit check and gaurantee approval". **** declined. **** continued to pursue my wife through text messages. **** called stating the cost of the mentorship was 2k. Then broke down the payment options. When asked for a copy of the contract to review, **** was told that the system had to go through a certain process to get to that point, it required a payment of 693 and some cents. **** stated the contract would be verified to move forward. ****, requested a copy of the contract multiple times from ****. With no results. The calls, voicemail messages, text messages and emails requesting to verfiy the contract started immediately from Denefits, LLC. **** requested a copy of the contract from Denefits, LLC. Upon MY, review of the contract I decided NOT to verify it. **** reached out to ****, to sign me into orientation, download app pay 49 a mo. more, etc. I declined all of ****'s invitations. On 4-16-24 Denefits requested verification. 4/28/24 Denefits emailed about reoccuring payments. Automatic payments were denied with ****. 4-30-24, Denefits emailed payment was declined. I informed them immediately via text, the contract was never verified and I did not wish to proceed. Denefits has not stopped threats. Or refunded the 693.

  

  Business response

  05/21/2024

  We addressed the consumer's complaint with the service provider.  The business stated that they enrolled the customer by mistake and has agreed to cancel the contract and pay the cancellation fee.  We are refunding the upfront payment as well as the initial payment.  Furthermore, we are deleting this account from our credit reporting.

• Initial Complaint

  04/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  DENEFITS LLC has subjected me to incessant calls, text messages, and threats of legal action in relation to an alleged debt that I do not recognize nor have I been provided sufficient evidence to validate. These actions have caused significant distress and anxiety, creating an intolerable situation that impinges upon my rights as a consumer. Despite my explicit instructions to cease all communication, DENEFITS LLC's representatives persist in their harassment tactics, disregarding my requests and inundating me with unwelcome correspondence. This relentless pursuit not only constitutes harassment but also amounts to a clear abuse of their authority as a debt collection agency. I have documented each instance of harassment, including dates, times, and details of the communication received. Such behavior is not only unethical but also illegal under federal law, and I am deeply troubled by DENEFITS LLC's disregard for consumer rights and protections. Furthermore, my research into DENEFITS LLC's practices has revealed a concerning pattern of similar complaints from other consumers, indicating a systemic issue within the company. This repeated disregard for consumer rights and their persistent harassment tactics highlight the urgent need for intervention and regulatory oversight. Under 15 USC1692d Harassment or abuse

  

  Business response

  05/20/2024

  Since receiving the complaint, our support team has reached out to the consumer to provide his reasoning for why we should remove his account from credit reporting.  Our communications have gone unanswered, so we have enabled Do Not Disturb on his accounts.  However, as this is a valid debt, we will continue to report the delinquent payments to the credit bureaus.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The business repeatedly threatened my credit and legal action when I merely asked for documentation proving their claim. When I received documentation and found a discrepancy they tried to hold me liable for their "error". Then when the company I received services from ended the contact they tried to charge a cancelation fee. This company is every kind of horrible.

  

  Business response

  05/02/2024

  After hearing from the business, we informed the consumer that we are cancelling the contract and waiving the fee.  She will no longer be contacted by either the service provider or Denefits.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩