Complaints

This profile includes complaints for LA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LA Fitness

  3161 Michelson Dr Ste 600 Irvine, CA 92612-4406

  
• 

  LA Fitness

  PO Box 52110 Irvine, CA 92619-2110

  
• 

  LA Fitness

  10115 Talbert Ave Fountain Valley, CA 92708-5156

  
• 

  LA Fitness International, LLC

  2140 E Carson St Long Beach, CA 90807-3042

  
• 

  LA Fitness International, LLC

  2180 N Bellflower Blvd Long Beach, CA 90815-3126

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am Gongying Ren, a member with a three-year contract, fully paid, active from July 15, 2024, to July 15, 2027, at LA Fitness Sugarloaf, *********************************************On May 16, 2025, at approximately 10:00 AM, I was swimming in my designated lane, following a one-hour plan including freestyle, backstroke, butterfly, and breaststroke. Around 50 minutes into my session, another member entered my lane, causing unintentional contact during my backstroke. I requested that she allow me to complete my swim, but she responded rudely. The manager falsely accused me of deliberate contact, evicting me from the facility, LA fitness. Manager, also said if I did not leave the pool, They would call the police have me arrested. Headquarters recorded this as intentional, which is incorrect. This violates my right to full pool access under my contract.I would like to bring to your attention an incident that occurred in August of last year, which I previously reported but was never properly addressed. On that occasion, a male staff member inappropriately interacted with my personal belongings, a toolbox I had placed near the pool. Despite my warnings many times , he continued to open it and inspect its contents. Note;( It was my under cloths). When I brought this matter to the attention of both the gym staff and management, no adequate action was taken, and the issue was effectively ignored. I would appreciate it if you could investigate this matter thoroughly, as I feel my privacy and personal space were disrespected.

  

  Business Response

  Date: 05/23/2025

  The District Operations Manager, ***,  followed up with Ms. *** regarding her concerns. Admittedly, she behaved in an aggressive manner with the other member and she was argumentative with the Operations Manager. As a result, we made the decision to restrict her access to the ************** location for 90 days. Ms. *** understood the reason for this decision and *** will follow up with her after 90 days

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called on May 7th by an individual at LA Fitness. I requested that my personal training be discontinued as my 6th month had ended and I was able to due to it being the end of my contract. The individual tried to keep me on the deal, but I did not want to remain. They were nice and courteous and told me it was taken care of. I was charged $200 on May 15th for personal training when I was told it was canceled. Previously to that interaction, I had called and did not receive a call back. I had gone to the gym and they would not allow me to talk to a manager. On May 15th, I called the gym and was again denied the ability to talk to a manager. The manager was there as the employee that would not transfer me to the manager. I have yet to talk to a manager as they decline to get involved.

  

  Business Response

  Date: 05/21/2025

  LA Fitness has been in contact with Mr. **************** regarding his concerns and we provided him with a refund in the amount of $200.00 for **** monthly payment (refund applied to the same account used for payment). 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Gym is not even remotely climate controlled or properly vented. They only force A/C into their studio area. The rest of the gym is humid, muggy and is practically unbearable. I'm not even sure if their general HVAC works. They have small room style fans lining the ceiling, that just spin, there is no feeling of moving air. The space feels like a ********** steps would have a *** come out and measure the **** probably less than 1000. Have them ***lace the small useless fans, that move no air with something that can, and promote a healthy workout environment. Also check the ***** just look at the vents, its easily visible, caked in dust. Probably not even cleaned yearly.

  

  Business Response

  Date: 05/21/2025

  We appreciate our members feedback and concerns regarding our facilities and strive to provide a healthy environment. LA Fitness followed up with Mr. ********** regarding his concerns.We informed him of the changes that have been made so far and what's still needed.  He thanked us for the update and we will follow up with him again when the repair is completed

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this membership for my minor son as we live around the corner from the Vista location. Days later they permanently closed this location and told my minor son he could walk to another location only 13 miles round trip. They said "no one" within the LA Fitness entity knew the gym would be permanently closing until 1 week before it closed. Outrageous and fraudulent.

  

  Business Response

  Date: 05/20/2025

  LA Fitness followed up with Mr. **** regarding his concerns. We cancelled his sons membership and provided him with a full refund (refund applied to the same account used for payment). 

  Customer Answer

  Date: 05/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The LA Fitness in ******* VA was opened as a SIGNATURE club, with one of the selling points being the availability of an indoor pool. The pool is one of the primary reasons I joined the gym. LA Fitness has announced that they are closing the pool, citing Fairfax County regulations. I asked Fairfax County to respond. Their comment follows:"Fairfax County requires a lifeguard to be present during all hours of pool operation. LA Fitness ******* was granted a variance to that lifeguard requirement; however, due to operational issues impacting the health and safety of those who use LA Fitness ******* water venues, the variance to the lifeguard requirement was withdrawn. LA Fitness made the decision not to obtain lifeguards during operating hours and therefore closed their pools. LA Fitness *******, not the ********************************, has decided to close as they are not seeking a lifeguard to be present at the pools."It seems negligence in maintaining pool properly is the reason for the pool closing, yet LA Fitness tries to place the blame on the county.I would hope that some accommodation could be reached. Either that staff be trained to properly maintain the pool so that the lifeguard waiver could reinstated, or a lifeguard be hired. Anything less should require that the club no longer market itself as a SIGNATURE location.I would appreciate any assistance you could give.

  

  Business Response

  Date: 05/20/2025

  LA Fitness followed up with Ms. *** regarding her concerns and we explained the reasoning for the pool closures

  Customer Answer

  Date: 05/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ***
  
   
  

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife cancelled her training sessions as the 6 month contract was over and my wife lost her job. She cancelled the training sessions on 03/03/25 verbally with the manager ********.She cancelled her personal training at the gym by speaking with the manager (********). ******** said she would take care of it.On 03/23/25, we were still charged $195 for training sessions, my wife spoke again with ******** who showed us in her system that it had been cancelled, she did not know why we were still charged, she said that she would contact the corporate office to find out what is going on. A couple of days later, ******** said that LA Fitness would refund the charge and it would take up to 7 business days, after more than 7 business days and no refund was received ******** advised to dispute with our bank, which we did on 04/09/****** my bank is refusing to reverse or dispute the charge as the manager can only supply us with basic information that is not enough for the bank. Plus the manager has consistently called corporate demanding a refund because we cancelled before the membership was to be renewed in the proper amount of time.

  

  Business Response

  Date: 05/20/2025

  LA Fitness followed up with Mr. ****** regarding his concerns and we provided him with a refund in the amount of $195.00 for Marchs monthly payment (refund applied to the same account used for payment). 

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fairfax County requires lifeguards. There are many people who only use the pools to workout like myself... I only swim laps and go to water aerobics classes. I just learned that LA Fitness Corporate has decided last week to permanently close all the pools in the **************. Is that how you value your members? I am still a paying member. I paid a 3-year membership with the understanding I only do water workouts. The corporate CAN afford lifeguards. It is a major concern that LA Fitness will only cater to those who do non-water workouts.

  

  Business Response

  Date: 05/19/2025

  LA Fitness followed up with Mr. ******** regarding her concerns and we explained the reasoning for the pool closures

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a member at LA Fitness ************ on 1/28/2025. On 2/6/2025, in the evening between 8:38pm and 9:21pm, my belongings were stolen from the women's locker room. These included a $120 **** bag, a swim cap, and my jeep car key fob + all personal keys (house, storage, etc.). In that timeframe, my car was broken into while parked downstairs. After alerting LA fitness, I was informed that the video footage could not be accessed because the 'rewind' button was broken. I was told to call member services as they supposedly have access to all film footage, that was a lie. It took weeks for my concerns to be documented in my file, which I find unacceptable. A police report was filed the night of the incident and LA fitness refuses to investigate internally unless the cops ask for the footage, which they continue to deny having any access to, so we are stuck in a loop of back and forth with no one actually addressing the safety concerns that have been arising, even outside of my complaint. It is now 5/9 and I have not once been contacted by the branch manager, ******, who I'm told is the only point of contact and is the one looking into my concerns. It took over a month for staff to even submit an IT ticket to show that there was even an issue with the security system being inaccessible and non functional. Personal belogings they make known are the sole responsibility of the member to keep safe, but then do not provide any support when things are damaged/broken in their locker room where I have to leave my stuff while swimming. Staff encouraged me to contact LA fitness about reimbursement for the items I lost as well as the additional $500+ I spent to make my vehicle at least traceable if they do return to steal my vehicle. I have taken bus, ride from friend, or parked across the street at *********** to feel slightly ok leaving the vehicle. Crime at this location is the norm per the manager she is seeking a security guard, but higher *** are refusing to pay.

  

  Business Response

  Date: 05/23/2025

  LA Fitness followed up with Ms. ******** regarding her concerns. We are actively working to increase security in and around the gym. We are working with the landlord to secure the common area as well as the parking lot. We empathized with Ms. ******** regarding the incident,but we also reinforced that there is no compensation owed for items taken from a locker. She understands we are not responsible for lost or stolen items 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9 May, 2025 I was working out at Planet Fitness in Poway - *******************************. When I finished working out at approximately 1530 (3:30PM PST), I returned to my car and, while rolling down my windows, noticed an LA Fitness flyer slide into my door between the window and the seals on either side. Ironically, I had actually just canceled my LA Fitness membership after my wife complained about the cleanliness of the pools, locker rooms, and showers at both the 4S and Poway locations. I returned inside Planet Fitness to complain about the flyer; the employees informed me that LA Fitness has been advertising in the parking lot directly in front of their gym. I asked if it was the local one in *****, and they said yes.I contacted the local gym and was transferred to the assistant manager. I asked for his name, and he said "Ob". When I asked for a last name, he said it was policy to not provide it, which was fine, but informed me that 'they'll know who you're talking about'.He admitted that he was putting flyers on cars with his team, that he was personally there in front of the Planet Fitness, and that they were putting them in the window slots. When I informed him that the flyer had fallen into my door, and that I'd like LA Fitness to pay to remove it, he said that he and his gym wouldn't do that. I was shocked, as the employee seemed to believe that he could end the conversation after saying 'no' without any form of approval from the general manager, regional, corporate, etc. I explained in detail that I would submit this to the BBB, and, while on speaker phone, they told me to 'do whatever you're gonna do' and that 'we're gonna hang up on you now', which they did. Their tone, and language, was childish.I request for LA Fitness to pay to remove their flyer ~$100 (per Tesla), as well as refund my initial 'buy in' of $234.94.Attached is an example of their flyer in a car at the parking lot I was in.

  

  Business Response

  Date: 05/16/2025

  We appreciate Mr. ************** regarding his experience with our ********** location. This is no the type of experience we want any of our members or former members to have.  LA Fitness followed up with Mr. ***** regarding his concerns. We provided him with a refund in the amount of $118.00 for the annual fee and we are also reimbursing him $98.90 for his car repair. The annual fee refund was processed back to the same account that was charged and the reimbursement of $98.90 will be sent in the form of a check. Please allow 7-10 business days for the check to arrive. 

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/20/2025 started a gym membership with LA Fitness. I paid $106.60 ($49.99/month X 2, plus tax).The manager said all I needed to do was pay the 1st and last months dues and I would get billed $49.99 per month going forward. Yesterday (5/8/2025) a billing Rep ***** ************ left a voicemail on my telephone informing me that I owed LA Fitness $62.91 for an annual Enhancement fee. Today I went to the front desk of the gym where Rep ***** barred me from entering. She said that I owed the annual Enhancement fee. I told her I was never informed of such a fee and never agreed to pay it. She said I had to pay it. I asked to speak with a manager. Rep ***** told me I could not speak with a manager, that she was handling this issue. I told her if that was the case I wanted to close my account and get a refund for the extra month I already paid for. Rep ***** refused to close my account. She said she would only close my account if I paid the $62.91 Enhancement fee. I told her I wouldn't. She said "Have a good day!" She dismissed me and still barred me from the gym.I came home and called the billing department ************ and spoke with Rep ******** Rep ******* also refused to close my account and said that there was nothing she could do to help me. I logged onto the LA Fitness website and wrote a message of complaint and requested account closure and a refund. Then I realized that there was a Membership termination button. I closed my membership. The website says I can now use the gym until 6/18/2025. But I was already barred from the gym. Also, I don't want to go back. I want a refund of my 1 month of dues since I paid for 2 months and actually used the gym less than 1 month. Also the website still says I owe the Enhancement fee despite the fact that my membership is now closed. Please help me resolve this travesty and fraud.

  

  Business Response

  Date: 05/16/2025

  LA Fitness followed up with Mr. ******* regarding his concerns. We waived the annual fee and provided him with a refund in the amount of $53.30 for his prepaid last month (refund applied to the same account used for payment).