Complaints

This profile includes complaints for LA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LA Fitness

  3161 Michelson Dr Ste 600 Irvine, CA 92612-4406

  
• 

  LA Fitness

  12648 Poway Rd # 4 Poway, CA 92064-4416

  
• 

  LA Fitness International, LLC

  3827 Overland Ave Culver City, CA 90232-3306

  
• 

  LA Fitness International, LLC

  3081 E Slauson Ave Huntington Park, CA 90255

  
• 

  LA Fitness International, LLC

  3531 W Century Blvd Inglewood, CA 90303

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5th, 2025 I received an email welcoming me as LA Fitness member from club on **************************. ******** .OR *****. Tel ************. Also included in this email was a signed contract with my name, an address and phone number for this new membership. However I have never resided at that address nor is that my phone number. The issue is that I did not sign up for this membership and I dont live in ******. I immediately called the manager ****** *. None of my credit cards were charged so he dismissed my assertion of identity theft. My last name is not very common in combination with first name and email makes it certain .The manager was not concerned that his new member is using someone elses name. He did not promise to follow up on this. My concern is for my financial and any other liability if is not resolved.

  

  Business Response

  Date: 05/15/2025

  LA Fitness followed up with ******** regarding his concerns. We have investigated this further and found it was just a coincidence and a typo on the email address. We found no signs that point towards identity theft and apologize for any inconvenience this may have caused

  Customer Answer

  Date: 05/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an LA Fitness accnt 1/3/25 before the Palisades fire. I only used the service twice in Jan. ** Feb., I called my home gym re: cancelling service. I was told the only way to do that was to come into the gym. Due to a disability being exacerbated by the fires and my dad having to move in with me, I stated that the was not doable. I was essentially told "too bad". I continued to be charged. ** April, I blocked charges from your company on my credit card as the only solution to stop being charged. Since the May charge didn't go through your company billing ***** has called numerous times. Twice I answered, explained the situation, and requested my membership be canceled on your end. Granted I haven't been using the service and blocked charges, I assumed the membership would auto be canceled that way. I was told by your billing ***** the only way to cancel a membership was to go into the gym or to print out a form and mail it in. When I said this was not doable given my circumstances, I was told I would continue to accrue charges and late fees for May, June, and July. At that point my charges would be referred to a collections department. This seems outrageous that you would charge me for unused services that I have requested be canceled. The fact that you can call me regarding charges, but not cancel service over the phone shows that you are purposefully making discontinuing service a hassle. Again, I have callled starting in Feb. to cancel services, not used services, and purposely blocked charges from your company in April without using services. Please remove all 'outstanding' charges from my account and formally cancel my service on your end. Granted I have explained the circumstances of having a disability to your company and you still want me to go through unnecessary measures to remove your services is deliberately unfair charges and practices.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint against LA Fitness for failing to provide the personal training services and guest privilege's I was promised. I paid $929 for a 3 year prepaid membership and over $1,489 for personal training. I was told I'd receive guest access, which was the major reason I signed up. My original location allowed me to bring a guest, but when I visited another club, I was told my membership didn't include that benefit. After returning from the holidays, I found my gym had closed without notice and my membership was transferred to a location over 20 minutes away (my original gym was only 5 mins away). I called several times to schedule training but never received a call back. Despite never using any sessions, I was charged again in *****. When I asked for a refund I was told they'd look into it but never heard anything back. I visited the ***** location with a friend and was told I had no guest privilege's. The staff there said I was likely misled by whoever sold me the membership just to get me to sign up. This entire experience has been frustrating and embarrassing.I'm requesting a refund of approximately $2,000 to cover the unused portion of my membership, 25 unused personal training sessions, and the unauthorized ***** charge. I am also requesting a full cancellation of my membership and any contract.

  

  Business Response

  Date: 05/13/2025

  LA Fitness followed up with Ms. ****** regarding her concerns. We cancelled her membership and provided her with a pro-rated refund for the remaining pre-paid time as well as refunds for the last two months of personal training dues (refunds applied to the same account used for payment). Please allow 3-5 business days for the refunds to post to the account

  Customer Answer

  Date: 05/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:05/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my serious concerns about how todays situation involving the ******************* was handled at your Paramus location.I arrived with my son for his scheduled noon swim ******* only to be told by one of your staff members that we were not allowed access to the pool and that all lessons had been canceled. This was confusing and frustrating, especially as I could see others actively swimming and receiving instruction in the pool area. When I asked for clarification, the young man stated an incident required maintenance but could not provide any additional information.I spoke with a ******************* staff member who informed me the cancellation was due to a toy that had exploded in the water and that LA Fitness instructed them to stop all remaining lessons for the day. Yet, there were no visible signs of maintenance, and the pool remained open to other users. When I returned to the front desk to seek further explanation, I was told the incident involved a dirty diaperyet again, the pool remained in use. When I asked why the ******************* was being penalized while others continued to use the pool, I was told by a staff member.Let me be clear: this reasoning is not only unacceptable, but it also suggests discriminatory treatment of ************ School patrons, who are also paying customersjust through a different channel. If LA Fitness has a contract with *******************, it should honor that relationship and treat its students and families with the same respect as its gym members. Otherwise, why offer space to the school at all?I urge your team to reconsider how you treat community partnerships and the families they serve. At the very least, incidents like this should be handled with transparency, fairness, and professional courtesy.

  

  Business Response

  Date: 05/16/2025

  We appreciate Ms. ******* feedback regarding her experience at our Paramus Route 17 club location. This is not the type of experience we want any of our members or guests to have. The District Operations Manager, **** *., tried contacting her regarding her concerns but she hasnt responded. We encourage Ms. ****** to return Marks call for further assistance.

  Customer Answer

  Date: 05/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Yosayra ******
  
   
  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to formally express my deep frustration with the condition of the LA Fitness location in *******, **. The gym is in an unacceptable state of disrepair. Several machines have been out of service for weekssome even monthswith no updates or urgency to fix them. Worse yet, there are machines on the floor that are actively unsafe, including one with a cracked weld (photo attached), which looks like a lawsuit waiting to happen.This is not a minor issuethis is a serious safety hazard, and it speaks volumes about the lack of proper maintenance and care. Its deeply concerning that this kind of damage could go unnoticed or ignored, especially in a facility that charges premium membership fees.Customer service at this location is equally disappointing. Staff are either dismissive or completely unresponsive when issues are brought to their attention. At the very least, I expect a safe, clean, and functioning facilitynone of which this location currently provides.Frankly, I should not be paying this much for such poor service and substandard conditions. I urge you to investigate this location, prioritize member safety, and take immediate corrective action before someone gets seriously hurt.

  

  Business Response

  Date: 05/16/2025

  We appreciate our members feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. LA Fitness followed up with Mr. ***** regarding his concerns.We had two equipment technicians there this week to assess all equipment and do any necessary repairs. In addition, we waived his annual fee this year as a courtesy for our member. 

  Customer Answer

  Date: 05/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Aahd Tahar
  
   
  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday April 27, 2025, I signed up for a membership with Myke for sole use of the pool due to a knee injury. First use I noted an intense smell of chlorine; however, I figured staff were maintaining high levels of chlorine due to the volume of people that use pool. After use I experienced itching of eyes. On Wednesday April 30, 2025, I used the pool and experienced a skin reaction resulting in a rash all over my body, eye irritation and itching after 20 minutes of pool use. I phoned and spoke with both ***, General Manager and Myke, Salesperson who signed me up with membership and made them aware of situation. To which I was told that "they did not have any other complaints regarding pool", "I should have showered after pool use" and "the Gym is beautiful place." I explained, I did shower after each use and the shower pressure is a worse than a sprinkler to properly wash off chlorine. I requested a full refund of the $89.98 which was charged to my ATM debit card as it had only been 4 days since signing up and due to the allergic reaction, I am no longer able to use the gym. ***, GM stated to call on May 2, 2025 to speak with *************** Boss who would be the only person who can authorize refund. I phoned on said date and spoke with ****** at 09:25am and left a message with request for refund and cancellation and another call to **** at 11:10am to request same and both times were told ********* was not available. ***, GM returned my call stating they would not be reimbursing me as I signed a liability form. I did not sign up to use a gym where chlorine levels are not being properly monitored resulting in skin and eye irritations and smell of chlorine stay on your bathing suit and towel hours later. But OfCourse, staff will deny any other complaints and suggest showing chlorine levels that can be inaccurately recorded. I cannot put my health at risk. ***, Gm denied refunding sign up fee of $89.98.

  

  Business Response

  Date: 05/09/2025

  LA Fitness tried contacting Ms. ******* regarding her concerns but we havent been able to get in touch with her. Nevertheless, we provided her with a refund in the amount of $89.98 for the initial payment (refund applied to the same account used for payment)

  Customer Answer

  Date: 05/09/2025

  
  Better Business Bureau:
  
  Yes, ***, District Manager left me a voicemail on May 5 in which I returned your call. I received a call back May 9. Unfortunately, I was traveling and unable to take call but received voice message. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called la fitness at their ***************** address on 4/16 requesting that my membership would be frozen. The employee didnt know what I was talking about. I explained it to him for a few minutes before he said, Ill tell the sales team, and theyll get back to you.A week later, no response was provided by the sales ******* membership fee is due on the 25th of each month, so I emailed through the app to have my membership frozen.Predictably, a response was given three business days later when my account was already charged. I already had written a second email at the time, stating I would contact the bbb if no response was given.La fitness responded back to my first email, stating my account was frozen starting 4/25. I informed them I needed the difference refunded of $14.95. That is the monthly fee of $24.95, minus the freeze fee of $10.I obviously cant provide proof of the contents of my phone call, but I did attach proof of the call and my last check in ******* asking for a refund of $14.95 since my request was initially ignored, I have not used my membership since then, and I will not be using it in May.

  

  Business Response

  Date: 05/07/2025

  LA Fitness followed up with ******** regarding his concerns and we provided him with a refund in the amount of $13.49 for the difference in his regular dues less the freeze rate for Aprils monthly billing (refund applied to the same account used for payment).

  Customer Answer

  Date: 05/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against LA Fitness regarding continued billing on a membership I attempted to cancel in August 2023.I became a member of LA Fitness on February 27, 2020, and was consistently active at the ************ location on ********************************* until I moved to ***********, ** in the summer of 2023. During that time, I truly enjoyed being a member. The facilities, the staff, and the environment were excellent. LA Fitness was one of the best gyms Ive ever belonged to, and I had nothing but positive experiences while attending regularly. When I relocated to *********** where there are no LA Fitness locations nearbyI took the necessary steps to cancel my membership. I followed the required cancellation process by submitting the official cancellation form in August 2023. While I found it inconvenient that cancellations couldnt be completed online or over the phone, I sent the form in good faith and trusted that my membership would be canceled.However, on April 29, 2025, I noticed a charge for an annual fee of $52.43, which prompted me to review my bank statements. To my surprise, I found that I had been continuously charged $32.09 per month from August 2023 through April 2025 (21 months), in addition to two annual ********* is a breakdown of the charges:$673.89 in monthly fees (21 months $32.09)$104.86 in annual fees (2 $52.43)Total: $778.75 I have not used the gym since the summer of 2023, and given that I submitted the cancellation form as instructed, I am requesting a full refund of $778.75 as well as confirmation of cancellation.This experience has been disappointing, but I want to emphasize that I have always held LA Fitness in high regard. Based on their reputation and the quality of service I experienced during my membership, I truly believe this may have been a technical or administrative oversight. That said, I would sincerely appreciate being compensated for these charges, which occurred despite my efforts to cancel.

  

  Business Response

  Date: 05/05/2025

  LA Fitness followed up with Ms. ******* regarding her concerns. She was able to provide confirmation of her cancellation request in August 2023 and we provided her with refunds for the dues and fees billed since then (refunds applied to the same account used for payment). 

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined la fitness located at *************************** one month ago. Since then I have been going weekly and from my 1st visit the ** units have not been working. I have made complaints about this to the manager but nothing have been done all I get is excuses. I need air when I am exercising due to health conditions I have and I need help to resolve this matter. I am also asking for one month refund for my monthly membership due to this inconvenience.

  

  Business Response

  Date: 05/13/2025

  We appreciate our members feedback and concerns regarding our facilities and strive to provide a healthy environment. We left her a message regarding her concerns and we provided her with a refund in the amount of $41.79 for one month as a courtesy for our member (refund applied to the same account used for payment).

  Customer Answer

  Date: 05/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025 the pool at LA Fitness in ********, ** closed for repairs and remains closed now for almost 3 months. When asked when it will reopen the continuous answer is a week or two. I joined to attend aqua fit classes at ******** location. I must travel farther, using more gas and time to attend **** fit at other clubs. I feel Norridge LA Fitness are not being honest with members. They need to provide members with facts, not vague promises. Are they closing down the pool forever? Is the repair so serious it is taking months to repair or are they trying to save money by not getting necessary repairs done. They are misleading members by continually saying pool will open in a week or two when obviously it wont.

  

  Business Response

  Date: 05/09/2025

  LA Fitness followed up with our member regarding her concerns. We clarified the **** situation in the ************* area and that the pool will be down for at least another month or two. We appreciate our members patience while we work to resolve the issue

  Customer Answer

  Date: 05/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Norridge Pool User