Complaints

This profile includes complaints for TRI Pointe Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TRI Pointe Homes Inc

  3161 Michelson Drive, Suite 1500 Irvine, CA 92612

  
• 

  Trendmaker Homes

  13640 Briarwick Dr Ste 170 Austin, TX 78729-1706

• 

  TRI Pointe Homes Inc

  3436 Toringdon Way Ste 210 Charlotte, NC 28277-2450

• 

  Tri Pointe Homes Washington, Inc.

  15900 SE Eastgate Way Ste 300 Bellevue, WA 98008-5012

  
• 

  TRI Pointe Homes Inc

  1250 Corona Pointe Ct Ste 600 Corona, CA 92879-1779

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: I had a water leak due to my bathtub in Jan first week, ****. So, I called the Tri pointe Homes, home warranty department and send them the pictures and videos of the issue.Mistakes done by Tri pointe Home:1. In-accurate Diagnoses: The home repair team, cut open the Drywall for no reason and destroyed structural integrity of my drywall by doing an in-accurate diagnosis of the problem. No one asked a common-sense question of why the Pipe would burst on a Brand-new home and when I already reported that the tub had multiple cracks which were causing the leak.2. Timeliness: I agreed to cut open the Drywall because you have confirmed that you will call the plumber the next day and close the drywall after a couple days. Its been almost a week now and there is no technical reason to keep the drywall open as the plumber already confirmed there is no leakage in the pipes. And no one requires you to cut open the drywall for a tub repair or replacement.3. Health *********************** Due to open drywall which is next to the **/Heating Vent, when I turn on the Heater, there is no room for air to escape as it's contained and it would just blow out the entire containment, so I have to keep an opening on the containment. This results in all the Dust and other Debris from the roof entering my living area. And I have been having allergies for the last 4 days impacting my health and work. And the living room is getting cold due to the missing drywall and insulation, and we are living in cold temp as we cant turn on the heater to a comfortable temp as we are concerned that the ** went air pressure might blow out the whole containment; then we cant live in the house entirely. Even after repeated requests to close the Drywall opening, they are not closing it. This is being done just to harass me and my family without any validity or reason for keeping the drywall open. If BBB can take some action that would be greatly appreciated!

  

  Business Response

  Date: 01/23/2024

  Tri Pointe and the tub manufacturer have completed the investigation, repair, and remediation of the reported leak, which was discovered to be a crack near the drain in the tub.  The manufacturer repaired the cause of the leak and Tri Pointe repaired all water damaged areas of the ceiling.  Tri Pointe considers this matter closed.
  

  Customer Answer

  Date: 01/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A warranty request for structural repair was sent to TriPointe's warranty portal in October 2023 as our home (built by TriPointe) is still under structural warranty. As of January 10, ****, TriPointe has not responded to my warranty request.I would like TriPointe to respond to my warranty request for repairs.

  

  Business Response

  Date: 01/29/2024

  Tri Pointe has completed its repairs of all warrantable items and considers this matter closed.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The craftsmanship is absolutely terrible. We were told we would have a second walk around before everything went out of warranty and never did. Our island has a hole in the wall that you have to bend down and see. PLUS THE WOOD WORK ISNT EVEN ALIGNED. Our island is misaligned. Everything is just failing. I want to take you to court if nothing can be resolved

  

  Business Response

  Date: 03/15/2024

  Tri Pointe continues to work with this customer on her warranty concerns.  ************* repairs are scheduled to begin on April 1, 2024.  The refrigerator drawer is due to arrive before the end of the month, March.  Please consider this a status update, and Tri Pointe will submit a final response when the work is completed. 

  Customer Answer

  Date: 03/16/2024

  I dont want to close claim until work has been completed. TriPointe has been great responding to original claim. Once work is completed I am happy to agree and close claim. The company has been helpful and responsive to this claim so far. I look forward to the remainder of work being completed. 
  

  thank you 

   

  **************************;

  

  Business Response

  Date: 04/15/2024

  Tri Pointe and this customer continue to work together regarding the warranty concerns.  Tri Pointe will submit a final response upon completion/resolution.  Thank you.

  Customer Answer

  Date: 04/23/2024

  
  Better Business Bureau:
  
  I was unable to see the new message. TriPointe did come out and work on some of the items I shared. I am okay to close ticket. 

   

  
  Regards,
  
  *******************************
  
   

  
  

• Initial Complaint

  Date:01/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the attached PDF of my email to **** as there are not enough characters to explain what fully occurred.I have been watching the ********************** since 2022 when it was solely undeveloped land. I have been on Tri Pointe's pre-qualification list for the ********************** since May of 2023 when it became possible. This process has been extremely unprofessional and has deterred me from having any interest with this builder moving forward.

  

  Business Response

  Date: 01/12/2024

   A representative from Tri Pointe Homes spoke with the consumer by telephone and discussed the consumer's concerns and Tri Pointe's responses.  Tri Pointe considers this matter closed.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the Tri Pointe Homes at RiverTrail and moved in October. We invested a significant amount, over $14,000, in upgraded hardwood flooring. Unfortunately, the workmanship of the hardwood flooring was subpar, prompting Trip Pointe Homes to send the installer back for a redo. Despite the repair work being completed in November, one plank remains unstable, producing a squeaking noise when walked upon. We have notified Tri Pointe Homes about this issue and requested them to rectify it, as the repair did not resolve the problem and has instead created an unstable surface that poses a potential safety hazard. We want to emphasize that, if Tri Point fails to address and fix this issue promptly, we may have no choice but to consider legal action, including filing lawsuits, to ensure a satisfactory resolution

• Initial Complaint

  Date:12/04/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 5th I provided a ******* deposit for a new build home by Tripointe homes. Over the course of the next few months Im asked for Solar deposit, and upgrade deposit. Given when requested bringing my total of deposits to $12,969. Home to be completed November 30th. I provided all documents required taxes, statements, business profit loss, etc. I get a conditional loan approval in July 2023. Conditions were executed, credit cards paid off, proof of incomes statements, etc. November 22nd was the date loan docs signed funded, November 30th we close I get my keys, move in. November 20th I get a call from ***** stating I need to provide and additional $20k to pay the *** for unfiled taxes. Due to the *** pushing filing date and casing their system taxes arent officially filed. Now Im instructed to pay the *** for unfiled taxes that arent owed or my loan isnt approved. ***** has had all my documents including the ones that were provisional awaiting to be filed since July. That is more than enough time to have notified me. An email sent to ***** Oct 24th asking to discuss any changes I may have to my taxes prior to filing to ensure there were no issues. Never got a response. Tax appt got cancelled and reschedule for November in hopes of getting answers. From Nov 20th in till Nov26th, I dont hear anything about my loan status. November 26th I get a call from ****** saying we will be sending a letter. Sign it and if you dont agree you can just send in supporting documents and a request for review.I get a docusign email with a letter saying Termination of Purchase cancel that was mutual. I declined to sign it because that is incorrect. Im not aware of the status of my loan why would I agree to that. I send an email to ***** on Nov 27th 7:25 am. Thats when I was informed the loan has been officially denied, in order to do it must be submitted to underwriting. Loan docs get submitted at 8:49 am on Nov 27th. Its a coincidence I get a cancellation by seller at 4:49pm stating I didnt provide documents or have the funds to close and they can retain the deposits. I had all of my closing funds and proof of required funds. The funds that were NEVER mentioned until the 20th. This is an unrealistic expectation ,and the letters timing was done in bad faith. Im learning 2 days prior to closing 1 week before Im to move that I have no home, have to figure out new living arrangements.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tri Pointe kept half of my deposit. They failed to get me a loan. They refused my refund. Standard practices. I had no representation from there agent. No advise from personal. They lead me on for 9 months thinking I was good on my loan.

  

  Business Response

  Date: 12/06/2023

  Tri Pointe Homes disagrees with the consumer's comments.  Tri Pointe worked with the consumer after his initial lender declined to fund his loan (for reasons that will not be shared in this response) and, at the consumer's request, amended the Purchase Agreement to allow the consumer to use another lender and postponed the estimated closing date.  Thereafter, when it was clear that closing would not occur, the consumer and Tri Pointe entered into written agreements to (1) terminate the consumer's Purchase Agreement and, (2) solely as a courtesy to the consumer,refund one-half of his deposits.  The consumer released all claims to the other one-half of his deposits.  Tri Pointe considers this matter closed. 
  

  Customer Answer

  Date: 12/19/2023

  I don't believe I was properly represented by agent. No advice no communication nothing showing any sort of care towards the purchase. She never mentioned loosing our deposit. She is also the one who ask us to find our own funding. Please look into this.  I'm sure it's happening to more families.

  I never had any representation from TRI POINTE. When we first look in to the home the price was 697k. When it was finalized it was almost 800k . I never got any advice on intrest rates/ loan options/ all I knew was I was good to go. Till 3weeks before closing. They couldn't fund me cause of **** to racial. Ea suggested I look for my own funding. The lender needed more to close to which was denied by Tri Pointe. I want *********** back. If they need some *************** the waist of time they caused. We can negotiate a small fee.

  
  

  

  Business Response

  Date: 03/27/2024

  Our response was submitted in December, and we stand by our response.  Thank you.
  

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crack in the steps on front porch of new home have not been successfully resolved. Step was recently replaced but there are white spots on the repaired step in addition to discoloration that was done to base of the porch. There is also a hairline crack on the front porch that the builder refuses to fix. Unable to upload pics due to file size Both items were documented and reported to Tripointe during and before 1 year walk through. Emails and voice mails have been made to ************************************ with no response.

  

  Business Response

  Date: 11/22/2023

  Tri Pointe Homes discussed this matter with the consumers son and provided some options regarding a resolution of the consumers concerns about the appearance of her porch step.  Tri Pointe is waiting for a response.  Tri Pointe considers this matter closed.
  

  Customer Answer

  Date: 11/22/2023

  matter is not closed as nothing has been resolved.  Not sure why they would state that the matter is closed when nothing has been done to resolve the complaint  

   

  They have acknowledged that issues I mentioned are there but there is not a good way to resolve..The best resolution is flagstone pavers that was originally suggestedRequest has been provided to TriPointe

   

   

  

  Business Response

  Date: 12/06/2023

  The consumer rejected Tri Pointe's offers and is insisting on receiving an upgrade that the consumer did not select or pay for.  Tri Pointe considers this matter closed.

  Customer Answer

  Date: 12/07/2023

  the solution that has been proposed is only because Tripointe does not have any other viable solution to resolve the damage that has been caused by poor workmanship.  
  

  they have acknowledge that damage is noticeable and I belive are unwilling to pay for the only good remedy.  
  

  I am not asking for something I did not pay for but for a remedy that will not be an eye sore to ************ of my home in addition to deteriorating 

  

  Business Response

  Date: 12/13/2023

  Tri Pointe Homes and the consumer are at an impasse and this complaint process has run its course.      

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************, and I would like to file a complaint against Tri Pointe Homes in Arizona due to their poor customer service, substandard quality of ********************, unskilled labor, and the use of low-quality materials in the construction of my home. I purchased my home in September 2022 from Tri Pointe Homes (Lot # ***, ********* Domaine) after signing the contract in August 2022. The total purchase price was $1.28 million. At the time of closing, I reported several issues, and they acknowledged these problems and promised to address them promptly. However, to date, most of these issues remain unresolved.I conducted a one-year inspection report through a third party, which included all the previously reported items and identified new issues that require fixing. Despite spending a substantial amount of money, I am extremely disappointed with the quality of construction and workmanship. Despite multiple follow-*** over the past year, I have not received a satisfactory response.I have attached a list of the issues I reported to Tri Pointe Homes. I kindly request the Better Business Bureau (BBB) to investigate this matter with the builder and facilitate the resolution of all outstanding issues as soon as possible."

  

  Business Response

  Date: 11/09/2023

  Tri Pointe and this customer are working amicably with the involved trades to complete all warrantable items of concern.  Dates and times of appointments are being coordinated now.  Cabinet parts are being installed on November 13, 2023 and Tri Pointe's ************* team will be meeting with the customer on November 15th or 16th to review any other outstanding warrantable items.  Tri Pointe will continue to provide status updates through completion.  Thank you.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home with Tri Pointe over a year ago and until today, we still have a cabinet door that is owed to us. This was an outstanding issue from before we even closed on our home. Various attempts were made to deliver to us a cabinet door, and each time, the door delivered is of a different color than the rest of our cabinets. To date, this is still outstanding with no resolution in sight. One year of living in the home we get a leak from our roof. We call emergency services and they eventually send someone out to inspect the roof during which they discovered broken tiles. Broken tiles were replaced but we were told to have someone check the ceilings to make sure there are no additional leaks. We call TriPointe for this. Never heard back on the topic. During our 1-year inspection we found several dry wall cracks. Tri Pointe schedules someone to fix them. No show twice. We have a light switch that is supposed to be "smart." Doesn't work. Electrician has come twice to fix it. Can't figure it out. Today, we were not home and Tri Pointe customer service shows up to our home unannounced, rings our doorbell and after realizing no one is home, proceeds to enter our yard along with a crew of people. All we can do is watch from our Ring camera as at least five men walk around in our backyard without our consent. Our customer representative's supervisor is supposed to get in touch with us, but to this day, this **** person is an enigma as we've never heard from her. We've tried calling her but all you get is voicemail which she never responds to. If you want the experience of purchasing a brand new home to not only be devoid of any joy, but ultimately turn into a never-ending nightmare, then Tri Pointe is the builder for you.

  

  Business Response

  Date: 11/09/2023

  Tri Pointe Homes has and will continue to address warrantable items in the consumer's home.  Regarding the specific items identified in the consumer's complaint, Tri Pointe responds as follows: (1) Cabinet door Tri Pointe has experienced ongoing challenges in obtaining **************** parts from cabinet manufacturers in many communities. Based on representations from the manufacturer, Tri Pointe expects to have the cabinet door issue resolved by mid-December 2023.  (2) Roof leak Tri Pointe will evaluate the home's ceiling for discoloration and has scheduled a moisture reading for November 10, 2023.  (3) Drywall cracking repairs have been completed.  (4) Smart switch inspection/evaluation scheduled for November 17, 2023.  (5) Backyard during an evaluation of a block wall issue at the consumer's neighbor's home, a Tri Pointe representative and the block wall crew wanted to determine if the block wall issue was affecting the consumer's property.  They were provided access to the backyard by a person who was at the consumer's home (a housekeeper).  Tri Pointe apologizes for any confusion and inconvenience.  Tri Pointe can provide status updates on the open items if necessary.  Otherwise, Tri Pointe considers this matter closed.
  

  Customer Answer

  Date: 11/30/2023

  This is a follow-up to a complaint which I previously submitted regarding ongoing issues with our new construction home in *********, including an item that has been outstanding since before we moved into our home, over 15 months ago! Tri Pointe responded to each of the items I listed out detailing scheduled times for when each item will be addressed. It then concluded their response by stating they consider the issues resolved as resolutions have already been scheduled for each one. Well, electrician who was scheduled to show up today, didn't show up. Updates on our cabinet door? Nothing. The fact that Tri Point considered these items resolved prior to ACTUALLY delivering solutions is absurd and speaks to level of commitment Tri Pointe has towards actually meeting its obligations. ZERO. They just want the complaints to go away without actually doing anything. For further clarity, this isn't the first time Tri Pointe has promised resolution and nothing came about from it. Our cabinet door for example is probably on it's 10th attempt at being resolved. Numerous contractors have also been no-shows in the past. If you owe someone service and you tell them you're going to perform but you haven't actually done anything, should you consider the service obligation fulfilled? Well, I guarantee you Tri Pointe does. News flash - promises mean nothing without actual delivery.

  

  Business Response

  Date: 03/27/2024

  Tri Pointe continues to work with this customer on her warranty concerns and will submit a final response when the work is completed.
  

  Customer Answer

  Date: 03/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************