Complaints

This profile includes complaints for HireRight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HireRight

  3349 Michelson Dr Ste 150 Irvine, CA 92612-8881

• 

  HireRight, LLC

  100 Centerview Drive, Suite 300 Nashville, TN 37214

• 

  HireRight

  1320 Greenway Dr Ste 930 Irving, TX 75038-7512

• 

  HireRight Solutions, Inc.

  PO Box 847783 Dallas, TX 75284-7783

• 

  HireRight

  700 Corporate Center Ct Ste K Westminster, MD 21157-3035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a contingent job offer by a company but I needed a background check done in order to get the official offer. I began the background check on 2/9/24 today it is 2/21/24 and they said they are waiting on a response from a county in *************. I have never once stepped foot in *************. They are stating that this investigation will be complete on March 6th which is AFTER my start date they seem to not care that my job is based on this background check completing. If I lose this job due to their lack of care I will follow through with a lawyer because this is my livelihood that they are playing with.

  Business Response

  Date: 02/28/2024

  Thank you for your comments. The search in this location is requiring court clerk assistance to complete based on their availability. Searches are not limited to where one lives. We look forward to the completion of this report to take place soon. Thank you for your patience during this process.        

  Customer Answer

  Date: 02/28/2024

  this is not acceptable it does not take a month to complete a background check.  

  Business Response

  Date: 03/04/2024

  This report is closed. Thank you for your patience. Upon your review, please let us know if you have any question so that we may review it with you or file a dispute for you by contacting us by telephone at ************, or online at ***********************************************************************************************************************************************;

• Initial Complaint

  Date:02/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So **** told me they are waiting for you guys to send background screening report to them which they have yet to receive they told me they were supposed to have it by Wednesday of last week but I guess they have not received it. I am missing out on making money.

  Business Response

  Date: 02/20/2024

  Thank you for your feedback. We do not show a currently pending report. Upon your review of a report prepared by HireRight, please let us know if you have any question so that we may review it with you or file a dispute for you by contacting us by telephone at ************, or online at *****************************************************************************************************************************************;

• Initial Complaint

  Date:02/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for my background check since January 9th. The completion date has been changed 4 times. It has been almost two months since the background check. I missed my start date at work which had cause me to lose two months of wages.

  Business Response

  Date: 02/16/2024

  Thank you for your comments. This report is closed. Upon your review, please let us know if there is a question on any part of your report so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at ***************************************************************************************************************************************** you for your patience during this process.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past month or so, I've been receiving education verification emails from HireRight to my work email. I have no idea how they received my email and they will not tell me. I have called HireRight three times to have my email removed from the system because I'm not the right person to verify education. They have told me they are unable to help me because I do not have a case number or information about the person who requested the education verification. I have told them that the emails look like spam and have no information on them, and that since I'm not the right person to verify, I don't receive any information on the candidates. When I select "no", I'm not the correct person, it asks to provide information on who is. I've submitted a change of email address twice now and I'm still being contacted. There isn't a way to unsubscribe from their emails as pictured in the attachment either. The most recent phone call they said they'd put in a request but cannot tell me if it'll be resolved since I don't have the information. Kind of seems like a broken system if you can't be removed because you don't know how your information was given, can't unsubscribe, and they can't do anything because I don't have the candidate's information. They've also told me there is no one I can talk to over the Education Verification team to help resolve this matter.

  Business Response

  Date: 02/15/2024

  Thank you for your comments. We are looking into this and hope to resolve soon. Thank you for providing this information.       

  Customer Answer

  Date: 02/16/2024

  Though I appreciate the response, I have been told that the past three times I called and it wasn't resolved which led to this complaint to the BBB. Is it possible to receive a timeframe or deadline that this will be rectified?

  Business Response

  Date: 02/22/2024

  A review was conducted where it was confirmed that the e-mail address noted in this complaint was not located. However, a response has been received to a request sent to a different e-mail address (that contains the letters st), and where a verification had recently been sent, where a new email has been provided, which has been updated accordingly. Thank you for your patience during this process.      

  Customer Answer

  Date: 02/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove for a owner operator and this company was red flags after I started working. Continuous threats of ending my driver career. I nevervmet the guy in Kentucky but he was willing to say that I was gonna steal 40k lbs of cereal. I quit a day after the unpaid orientation. The company asked me to bring their trailer back about 50 miles up the road I told them nope because it was a DOT violation. They told me they had over 600 drivers but the cfo came out and drove the trailer off but that was after the company called the cops on me for quitting. It wasn't their truck to demand me to drive a overweight load without permits but it was a nice try I'm sure plenty of drivers get caught in this type of mess. Especially when they begged me to drive the load further. Then lie to the police that I would threaten them I told them I wasn't returning to their yard because it wasn't safe period. I don't trust companies that are willing to lie, and accuse people of things falsely. Makes no sense to me. Hireright was contacted by this company called Medallion Transport or ************ and so far hire right can't email me a copy of the report. They shouldn't be allowed to have individuals make false claims that can affect my hireability. Period.

  Business Response

  Date: 02/14/2024

  Thank you for your comments. A review did not find a record of our having previously reported this information. If you can identify a report that was prepared by HireRight that contains the record that you refer to, please let us know so that we may review it with you or file a dispute for you by contacting us at ************, or online at *****************************************************************************************************************************************;

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Higher right is claiming that I am ************************************. They are stating this on a background report that they ran on me for *********************** the company that I'm trying to get hired on to which have been start date has been pushed back for the fifth time already! My birth name is ***********************************. I would like to get this situated fixed ASAP so I can start work or I *********************************** I already contacted a consumer lawyer group and discuss this issue with them already to see what further options I have against hire right.

  Business Response

  Date: 02/08/2024

  Thank you for your comments. As per todays call with you,please let us know should you have any question concerning your report.

  Business Response

  Date: 02/08/2024

  Thank you for your comments. As per todays call with you,please let us know should you have any question concerning your report.

  Customer Answer

  Date: 02/08/2024

  what call?????

  Business Response

  Date: 02/08/2024

  Todays 20-minute call to your provided telephone number upon which the person who answered the telephone identified themselves as *******, which took place just prior to 2:00pm Central Time, that consisted of relaying the results of our reinvestigation, and it was conveyed that you will receive copies of your reports. After you receive the detailed letter and reports being sent to you, upon your review, please feel free to contact us.   

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been waiting on my background check to clear for about 1 1/2 months. Every time I talk to someone they say anything to get me off of the phone. I was told weeks ago that they would be able dissolve the final inquiry on Feb 2nd, but now they keep pushing the date back further and further. They are also refusing to accept any documentation regarding my background check to expedite this process.

  Business Response

  Date: 02/06/2024

  Thank you for your comments. This report is closed. Upon reviewing your report, please let us know if you have any questions so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at *****************************************************************************************************************************************;

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a position with Experian and was offered the job contingent on my background. Experian goes back 7 years on their background check but hire right went as far back as 20 years and reported this to Experian. I really need this job and hire right has done this time and time again. I was harassed by hire right for two weeks with stating I never worked for the employers listed or that I even attended college and graduated. Hire right wanted me to do their job. This could affect me being able to provide a ************* for myself. When this offense occurred, I was 28 and I'll be 48 in a few months.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting on a pending background check via HireRight, and I've been told they were waiting on court records from Dupage County in ********. Initially, I was told that there was an estimated completion date of 1-19-2024. That then got pushed back to 1-25-2024, and now they are telling me 02-02-2024. Based on everything I have read and my own experiences, it feels like HireRight does not follow up on these requests. I have already had my start date pushed back a week, and I am growing concerned that this trend will continue. I've also reached out to the courthouse myself, and was told they didn't have any pending requests for me. I also provided HireRight with a direct link to this county's courthouse website. I can't understand what exactly could be causing such a delay. This is really creating a horrible candidate experience and if the new position was not perfect for my professional background I would strongly consider withdrawing my application. Please help.

  Business Response

  Date: 02/06/2024

  Thank you for your comments. While most searches completed quickly, the remaining searches we anticipate will close very soon. Thank you for your patience during this process.

  Customer Answer

  Date: 02/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My driving record has been the same as the first day my Uber account was created, this company approved the account for years but now I didnt pass my background with the exact same record.

  Business Response

  Date: 01/30/2024

  Thank you for your feedback. Upon viewing your report,please let us know if there is any portion of your report that you have a question about so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at *****************************************************************************************************************************************;