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Business Profile

Investigator

HireRight

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HireRight's headquarters and its corporate-owned locations. To view all corporate locations, see

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HireRight has 12 locations, listed below.

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    Customer Complaints Summary

    • 332 total complaints in the last 3 years.
    • 84 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hire Right has been conducting a background check on me for an employer who I hope to start work for however, I can not start work until this background check is complete. Hire Right has yet to deliver a background check and because of their negligence and incompetence in completing this background check in a timely fashion, I am now unemployed.This background check is currently taken six weeks and I was just notified that they are extending it out another week and I am sure they will most likely extend it out again beyond that week.

      Business Response

      Date: 05/21/2024

      Thank you for your comments. This report is closed. Upon your review of your report,please let us know if you have any question so that we may review it with you or file a dispute for you by contacting us by telephone at ************, or online at ***************************************************************************************************************************************** you for your patience during this process.

    • Initial Complaint

      Date:05/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The background report is keeping from employment, even though i have documents to prove i have my license and they won't do anything.

      Business Response

      Date: 05/22/2024

      Thank you for providing this feedback. We have reached out to the source of the information and will be corresponding with you upon receiving their response. You will receive a letter and a copy of your report. Thank you for the opportunity to respond to your concerns.

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hire right is a background check company that was hired to do my background check. Its going on 2 weeks and as you will see their documentation is the same with each follow up. Hire right is stating they are waiting for ********************** to submit information. I contacted Dyer County Courthouse and was advised that the clerk comes out three days a week to submit. She also stated they have nothing but problems out of Hire Right and Hire Right blames them for not providing the information when it is not the courthouse she stated. I have also uploaded my documentation along with many reviews and there are hundreds more back dating to 2019. I hope this gets resolved not only for me but for those going forward.

      Business Response

      Date: 05/20/2024

      Thank you for your feedback. This report is closed. Most searches completed quickly with one taking longer. Thank you for your patience during this process. Upon your review of your report, please let us know if you have any question so that we may review it with you or file a dispute for you by contacting us by telephone at ************, or online at ***********************************************************************************************************************************.

    • Initial Complaint

      Date:05/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hire right is sharing private and personel information without my consent and it causing me to be dcriminated against while seeking a job. I have the right for employement as a protected Veteran of *****************

      Business Response

      Date: 05/09/2024

      HireRight is a consumer reporting agency. Our business is to report information about consumers. As a consumer reporting agency, we are governed by the federal Fair Credit Reporting Act, 15 U.S.C. 1681, et seq.(****). Nothing in that law, or any other of which we are aware, permits a consumer to opt out of having accurate information about them reported to an inquiring party, so long as that inquiring party has a permissible purpose under the *****

      For example, if you apply for a job with one of our clients, that client may request a consumer report about you. The **** permits us to provide a report to that client so long as the client makes certain certifications about its intended use for the report and its compliance with law. Furthermore, an applicants authorization to the employer constitutes a permissible purpose for which a consumer reporting agency may furnish a consumer report. [15 U.S.C. 1681b(a)(2)]. HireRight contractually requires client compliance with authorization obligations.

      HireRight does not sell or rent personal information to third parties. HireRight will not disclose your personal information to a third party without your permission, except in connection with performing your background screen for HireRight's client or as otherwise described in HireRights Privacy Policy. We take our obligation to report information that is accurate, complete, and up-to-date very seriously. If you are aware of any inaccuracies in a report prepared on you by HireRight, please let us know so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at ***********************************************************************************************************************************.

      For questions concerning the employers authorization and hiring decision-making process, please contact the prospective employer directly.

      Thank you for the opportunity to respond to your concerns.

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HireRight has been contracted to complete a pre-employment background screening for a new position I have accepted. They have done absolutely nothing on their end to complete the last remaining task, and I have been unable to start my new role, leaving my in a position of having no income with a family to provide for.

      Business Response

      Date: 05/01/2024

      Thank you for your comments. This report is closed. While most searches completed quickly, the report was noted and employer informed about the systemwide technology outage at the source for the remaining search which disallowed the processing of the search. Thank you for your patience during this process.  Upon your review of your report, please let us know if you have any question so that we may review it with you or file a dispute for you by contacting us by telephone at ************, or online at *****************************************************************************************************************************************;

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case number ******** ***** SF-******-XZ28Y I am currently in an utter state of disbelief that my HireRight background check has taken over 50 DAYS AND COUNTING (submitted 3/6/2024) its still not complete. Even ******************* county records process has been back up for a while. I have called dozens of times and even spoke to managers who expedited but none have been able to get my issue resolved for Fulton County Georgia Criminal check. I am losing my mind and potentially my dream job! This situation has made me suicidal and *** lost so much already after quoting my job waiting on this one. PLEASE SOMEONE HELP. HIRERIGHT IS DOING ABSOLUTELY NOTHING AND LYING TO NE DAILY. New Fulton county background checks are being completed before nine from months ago. I have proof from other people who have shown me

      Business Response

      Date: 04/24/2024

      Thank you for your comments. This report is closed. Most searches completed quickly but ****** Countys systemwide technology outage for all court operations impacted the turnaround time of record searches there. Notation was made in the report, providing notification to the employer of the delay in this jurisdiction. Upon reviewing your report, please let us know if you have any questions so that we may review it with you or file a dispute for you by contacting us at telephone ************, or online at *****************************************************************************************************************************************;        

    • Initial Complaint

      Date:04/18/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting 4/8/2024, HighRight has called our office multiple times daily to try and obtain an employment verification for the INCORRECT business. Myself, my co-worker, the Payroll Director and the *************** Director have all informed HighRight that we are not *************************. We have now received approximately 40 calls and have been given social security numbers twice and we are not the correct business. The Payroll Director spoke with a supervisor yesterday and we received two calls today. I just spoke with ******** with the escalations team, so I would like to believe we won't receive any additional calls. Please be very wary about using this business for background checks or providing them with any personal information.

      Business Response

      Date: 04/23/2024

      Thank you for your comments. We have reviewed this information and you should no longer be contacted. However, in the event that you are contacted for any reason, please feel free to let us know the relevant e-mail address or telephone number.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have completed over 1700 rides on the Lyft platform, maintaining a Platinum Plus status and a consistent 5-star rating. On December 31st, I gave a ride to a drunk rider who was having an argument with someone over the phone the entire time. As soon as I dropped her off, I received a message from **** stating that my account was on hold for investigation of abuse. It was a false complaint about **** provided detailed information about every rider I completed that day, but instead of reopening my app for work, they deactivated my account. They also updated this information to HireRight, which led to it being shared with Uber, resulting in my Uber account being deactivated too. I have been under so much stress for the past 4 months.I tried every forum available to appeal, but they didn't listen to me. This was the only means of financial support for my family, and this happened when my wife was 36 weeks pregnant. This news was very stressful for her. We have been facing difficulties in meeting financial needs.

      Business Response

      Date: 04/19/2024

      Thank you for your comments. Upon receiving the dispute that you filed with HireRight, a dispute reinvestigation was conducted during which the contributing transportation network company was contacted and asked to review the information in their files to verify the accuracy of the information reported. The company issued its response. A letter with the dispute process results and a copy of your report were sent to you. If you have not received them, please let us know so that we may re-send them to you.

      Please note that HireRight does not receive data or report details regarding any safety related incidents. Serving as a third-party administrator, HireRight receives data strictly needed for cross-platform matching. Should you require additional details surrounding their record or their hiring decision, please contact the contributing ****************************** directly.

      Thank you for the opportunity to respond to your concerns.

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $250 on 2/6/24 to HireRight for the test of my split sample. I was told I would have the results in 3-4 weeks and they would call me with the results. It is over 2 months later (4/17/24) and I have yet to receive a call from them. I call and email them several times a week, every week, only to have them continuously tell me that they have no test results for me. I lost my job of 11 years due to their negligence. This is by far the worst company I have ever dealt with.

      Business Response

      Date: 04/24/2024

      Thank you for your comments. The split sample test was conducted and the results provided to the employer on March 12, 2024. The test fee is non-refundable. Should you have a question concerning your testing,please contact the *** office directly at **************, option 3, to speak with a doctors assistant. For questions regarding their hiring process or decision, please contact the employer directly. Thank you for the opportunity to respond to your concerns.

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HireRight is doing a pre-employment background check for a company I am returning to. As part of some national search they throw a random county in there in which I have never lived or worked. This one is Richland County, **. The first completion date was supposed to be 3/28. Then on 3/29 they moved the date back to 04/05 and then the next day, I found out they moved it back again to 04/10. I called the county myself and spoke with multiple departments and no one has any record of a request on my behalf. I filed an escalation case with HireRight, which is useless as it doesnt do anything and the updates are all the same. We are entering week 3 now and this one county I have never lived or been affiliated with could cost me a really good job opportunity. They also keep giving me different stories of timelines and saying they have been emailing the county which is incorrect as I found out they only respond to traditional mail.

      Business Response

      Date: 04/09/2024

      Thank you for your comments. This report is closed. Most searches completed quickly with one taking longer. Thank you for your patience during this process. Upon your review, please let us know if there is any portion of the report that you have a question on or would like to file a dispute on by contacting us at telephone ************, or online at ***********************************************************************************************************************************.

    HireRight is NOT a BBB Accredited Business.

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